ComplaintsforTop Flight Electric, Inc.

• Initial Complaint

  01/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a new home and bought three 12k btu's stand alone air conditioners for each of those rooms as it did not come with central heat or air. Some rooms already had window units but I find those distasteful and did not want those in those bedrooms. When any of the units were put on medium or high the breakers would shut off. I found Top Flight and had them come out to tell me how we could fix the situation. They came out and told me that the problem was the amount of amps was too much on the line or circuit they were on and that I needed to update my breaker box along with adding separate lines to each ac and that would fix the problem. They ran a credit check and they salesman said I qualified for ANY SERVICE they had to offer. I said I want whatever service will fix the problem for the least cost obviously. He stated what would fix the problem and it was few thousand dollars and my payment for that was only $32 per month. Sounded great so I agreed and financed the project. After completing the project the problem had not changed AT ALL. The same exact issue persisted and the person told me he would give the info to the owner and I would hear back from them. Since that time I have called and left messages with their receptionist, replied to the emails they send non stop and NEVER have I gotten a call back. 2 of those air conditioners burnt out and I put them in my storage shed and I had to purchase 2 more acs. Also 2 tvs in those rooms also got burnt out. Both plugs burnt. The money I spent is on my credit and the issue was not fixed, even a little and has cost me ADDITIONAL monies to replace those units. I basically just donated thousands of dollars at my expense and am still living w the same issues. What upsets me the most is the several times I've called and left messages and NO ONE ever calls me back or even replies to my emails. I want the problem fixed or this removed off my credit. My next step is to take them to small claims court if they continue to not respond.

  Business response

  02/07/2024

  Hi,

  I talked with ****************** this afternoon and apologized for the missed communication. 

  I assured ****************** that we will come out to his house and fix any issues that pertain to the work we did in June 2022 as part of the warranty.

  ****************** stated he was expecting guest in the house and would call to schedule us to come back out as soon as he knew his guests' schedule. 

  I gave ****************** my personal cell number, to help eliminate any miscommunication in the future. 

  Sincerely,

  ***********************

  Top Flight Electric

   

   

  Customer response

  02/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will follow up if we cannot resolve the issue after my guest leaves in about 9 days, 
  
  Sincerely,
  
  *****************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩