ComplaintsforGreenscape Outdoor Services LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/28/2022
- Complaint Type:
- Product Issues
- Status:
- Unresolved
I paid $3000.00 to have Greenscape outdoor services LLC phone number 386-747-2888 sod my front and back yard. Mike J**** the sales person told me Bahia sod was the best to use. I trusted him and believed him. The brought in pallets of chunks of sod laid it and it all died within a couple of months. I had a sprinkler system put in also to help the sod grow but it died anyway. They wouldn't return my calls and sent me a check for $100.00 because there was one full pallet they took back. It cost me $5000.00 between the sod and sprinkler system. Sam Sula sod just resoded my back yard for $1400.00 3 weeks ago and it is growing beautifully. They will be coming back to resod my front yard. Greenscape has taken my money and never made good on my yard they sodden. They wouldn't even come back to look at it. Now I'm paying another company to do the job I paid them to do. I would like some compensation to help pay for my yard that I now have to resolve. I am so disappointed and upset that they took advantage of a single older woman. Please help me.Business response
05/16/2022
Business Response /* (1000, 8, 2022/04/15) */ We brought nice green bahia for the backyard we used bahia because she had no irrigation system and bahia grows without alot of water and told her to water twice a day in am and pm soak it good and was good when we left THE SOD COMPANY DOES NOT WARRANTY SOD if she did not follow our instructions on watering then that isnt our fault she said she had a way to water the new sod she called multiple times and we came and looked at the sod WE CAN NOT CONTROL HOMEOWNERS WATERING HABITS FOR NEW SOD WE DID THIS JOB OVER A YEAR AND HALF AGO Consumer Response /* (3000, 10, 2022/04/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) They never came out and I had a sprinkler system put in a couple days later. They laid little chunks of sod not full pieces like normal sod but I trusted them. He would not return my calls. I talked with someone in the office several times. They sent me a $100 refund because they took a pallet of sod back. Mike J**** never acknowledged my calls or concerns. Ask his office person he kept taking messages from me. Talk to my neighbors who saw what they brought and laid as sod. I think it was rejected sod from other companies. Mike you know the truth.Initial Complaint
12/02/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I hired this company to provide lawn care services. Based on the contract they were supposed to come weekly in oct and every other week in November. They came twice in Oct and did not show up at all in Nov. I paid both months when the bill was received of $110 each month. I have since cancelled their services and was promised a refund to no avail. I have placed an additional 3 calls to the business to this time.Business response
01/05/2022
Business Response /* (1000, 8, 2021/12/30) */ We sent her a refund that was cashed a couple weeks ago. Consumer Response /* (2000, 10, 2022/01/04) */ (The consumer indicated he/she ACCEPTED the response from the business.)Initial Complaint
08/04/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
Engaged to mow grass and trim bushes for $140 per month started in beginning June 2021 mowed twice and failed to show up again , when called blamed weather. Adivsed them that they were no longer needed but Paid $140. by check sent from********** CU cashed 7/21/21 , found on my***** bill today a charge for $140.00 !!!!! No idea how he got my CC information . I never even met him , my wife dealt with him , says she never gave him the***** info. Aside from being unreliable , unethical they maybe even worse than that! Hang on to your wallet , better yet don't even talk to them .Business response
08/19/2021
Business Response /* (1000, 5, 2021/08/11) */ When we started service in beginning of June we billed the *****'s with our quickbooks online program and the first bill was paid online with credit card. We DON'T have any customers credit card info they pay thru quickbooks totally private and safe. I'm very sorry we can't control the weather and when the government pays more to stay home than work NO ONE will work. I kept in touch with Ms. ***** via text messages and I got a message saying we were fired and don't come back, so we didn't. Consumer Response /* (3000, 7, 2021/08/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) his record speaks for it self , buyer beware
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
13 total complaints in the last 3 years.
5 complaints closed in the last 12 months.