Reviews

This profile includes reviews for Fast Furniture Repair, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Fast Furniture Repair, LLC

  1202 Gary Ave Unit 105 # 5 Ellenton, FL 34222-2012

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  Fast Furniture Repair, LLC

  4107 55th Place East Bradenton, FL 34283

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  Fast Furniture Repair, LLC

  1202 Gary Ave Unit 105 Ellenton, FL 34222-2012

Review Details

• Review fromIsaac C

  Date: 12/14/2023

  1 star
  They expect you to be wait around for them for 4 hours. Repair man called while I was running to get my kid from school couldn't wait 10 mins in my driveway. Repair man started whining because I asked him to wait in driveway. So I canceled appointment. There's gotta be some level of respect for your customers. wouldn't recommend them at all.

• Review fromKristina m

  Date: 10/03/2023

  5 stars
  I am giving 4 stars only because ***** did a great job. Very professional and takes pride in his work. Was on time with great attitude. The first technician, work was terrible, but ***** has restore my confidence in this company!

• Review fromJenifer M

  Date: 11/10/2022

  1 star
  Listen to the negative reviews when considering this company and save yourself some heartache. We were unfortunately given this company as our only choice after buying a sofa that arrived damaged. So it was either pay $500 to return or deal with these very unprofessional, incapable people. The first tech appointment we had got canceled the day before due to their truck not working. Okay fine so we reschedule. Weeks pass and they finally get someone out to assess the furniture. Several more weeks go by and two packages arrive at our doorstep and I get a call to schedule the repair. The day of repair comes and I wait the 4 hour window and nobody shows. An hour and a half later (4:30 in the evening) she calls and says she just got off of her last job, wouldnt be able to be at our house until 8 or 9 and that shes been terribly sick for weeks so much so shes lost 30-40 pounds and she wants to put us on for another reschedule. We ordered our couch from 1stopbedrooms and it was delivered aug. 31 damaged. Its been since then weve been dealing with fast furniture and we are now at Nov 10 with a still broken couch.

• Review fromMary K

  Date: 08/25/2022

  1 star

  Mary K

  Date: 08/25/2022

  This company really needs to change its name. After 3 four-hour window time frames with no shows, I am done. Their "don't care" attitude, excuse after excuse and unprofessional personnel making promises they have no intention of keeping has wasted 12 hours of my time. They should change their name to "You Want It When Furniture Repair?" Do yourself a favor and do not engage this company.

  Fast Furniture Repair, LLC

  Date: 08/26/2022

  Due to an unfortunate personal emergency, our technician did have to reschedule the first service date. On the second service date, our notes show that there was a misunderstanding, as you thought you were promised that the tech would arrive at 2PM. We never promise a specific time. We had given you a time frame of 1PM - 5PM, which you agreed to, and the technician was on track to arrive by 4PM. You said that wasn't acceptable, so we canceled the work order. We wish you the best of luck. Thanks

  Mary K

  Date: 08/26/2022

  There were 3 missed appointments. First time the tech stated he had trouble with his vehicle. Second time tech stated he had to pick his children up from school due to a plumbing issue. I was assured by manager, Ed, that tech would be to our job by 2pm. He stated he was looking at tech's schedule and would be timely. Tech stated we were his last call and at 3:30pm stated he still had one call before us. So, he still would not have made it by the 5pm time. Please, check your facts.

  Fast Furniture Repair, LLC

  Date: 09/01/2022

  We sincerely apologize for your scheduling issues. We did listen to the recorded phone call of your conversation with our Customer Service Manager, Ed, and he did not promise 2PM arrival. We said we would try, but could not guarantee. Unfortunately, the 2 jobs before yours were more complex than anticipated and caused the tech to run behind.

• Review fromKim S

  Date: 07/06/2022

  1 star

  Kim S

  Date: 07/06/2022

  Well Fast Furniture lived up to it's low rating on BBB. They were supposed to come repair my parents 2 broken recliners on 7/2/22. The repair person even called the day before to confirm the time. They no showed. We have had it with Jackson Catnapper products and the pitiful customer service starting from the manufacturer, distributor, dealer and repair company. If you need repair of any furniture, there is nothing FAST about Fast Furniture repair. I know unexpected things happen but look at all these reviews about terrible service. This is the norm and not the exception. Therefore this is not and unexpected occurance. I wish I could give 0 stars because we got no service and are now seeking a full refund for the defective furniture.

  Fast Furniture Repair, LLC

  Date: 07/07/2022

  You are quite correct when you say that unexpected things happen Kim. It seems as though every week you read about the airline industry/credit card/social media/cell phone industries having outages. We also had a system outage on 7/2 that did not allow us to contact those consumers that were affected. When we contacted your parents, they said that they were returning the recliners to the retailer. We thank them for their understanding.