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Business Profile

Air Conditioning Contractors

Southern Services SWFL, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/11/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never received a check, although they said that they had sent it to me, but refused to send me a copy of the check that they issued. They never completed the service that I paid for and charged me for a capacitor that has a warranty attached to it. Therefore, they own me for the capacitor, half the service that they never completed and the ****** USD they charged me as viewed in their email to me. I also need to know that they will honor the 10 year warranty.

    Business Response

    Date: 10/27/2023

    This response was taken verbally by BBB:

    We did send the check out to the customer (see attached) however he claims never received. We do show it has not been cashed or returned to us via ***** At that time he called and became very abusive to all our staff which we will not tolerate and have chose at this time to have no further interaction with him.

Southern Services SWFL, LLC is BBB Accredited.

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