We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Plumber

Mike Douglass Plumbing, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/15/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called Michael ******* Plumbing to our home to install a Permanent-Liner epoxy resin in our drain line as we were going to remodel our kitchen due to losses from hurricane ***. Knowing that the drains were something we had better addressed before the remodel then after. Because my kitchen was already gutted, Mr * agreed to line the pipes for the same dollar amount as he quoted me a year before. The company came out on Saturday and lined the pipes from my bathroom to the mainline. They returned on Monday to continue on with the rest of the pipes. Suddenly there is a problem, the guys blew out the ** Now they have to pull up my patio block and dig a very large hole under my bathroom to reach the * so that can get a better view of the damage to the *. CongratulationsIm told, *ou just won the sh!tty lotteryOne of the employees runs out to rent a masonry circular saw so they can saw through the terrazzo floor. A supervisor comes out, stops the guys from continuing work and re-quotes me for a repipe. The price is now 100% more than the original quoted price. And now they need to pull a permit. Its going to take a few days. Two days later I am informed that the guy (Mr ** who holds the license has been let go. MD ******************** can no longer do this job because they dont have a license to pull a permit. They left me with a hole under my home, no laundry, a complete stop on my kitchen remodel and quotes from other plumbing companies over twice what they had originally quoted me! Dont play with MD Plumbing or you might win the Sh!tty lottery too!

    Business Response

    Date: 07/13/2023

    During the jetting and lining job we were contracted to complete was being performed. During the job, due to a wye being installed and located directly under the shower, caused a problem. The wye did bust apart due to the age and condition of the pipe and caused the pipes needing a redrain. This is typically a more expensive job vs lining and would require flooring to be broken up. We tried to do the right thing by getting this unfortunate circumstance repaired and at the lowest cost possible.  During this time, our license holder surprisingly resigned from Mike Douglass Plumbing *** leaving our company in a very tough situation. Due to our license holder leaving and the **************** not responding to our 60 day extension to complete work already in progress, we had to stop work at this location. Having a redrain requires a permit to be pulled in order to start this work. This can not be completed without a permit. Our new license holder has submitted all the necessary requirements to attach their license to our company. We have been waiting several weeks for the State to inform us of this action being completed. We wish the circumstances had been different and that we were able to complete this work. We just did not want to jeopardize anything with the licensing board or our future ability to perform work anywhere. No money has been charged at all during this process and the company is out several thousand of dollars in material, equipment and labor. 

  • Initial Complaint

    Date:09/22/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So I had a ******* HVAC system installed in our home in 2015 by *********************** Air, who has since stopped doing a/c installation. Their client base was taken over by CSS Air and they serviced my unit for six years..We recently had another company performing service work and thought that there might be an issue with the unit. When they called ******* about the warranty we were informed that the unit was registered at another address.I contacted ******* and was told that would have to show an invoice for the installation and when I informed that I no longer had one that if I could produce service orders with the serial numbers that that would be ok. I did that and then the story changed to that they couldnt accept a service order for proof,. Now on the ******* site when I try to find my unit it shows up with the correct installation date but says the owners name attached to it doesnt match?So this unit has been in my home since 2015, I have proof it is in my home, I have work orders showing it is in my home.I would like to have Daiken honor their ten year warranty that came with the unit.

    Business Response

    Date: 10/17/2022

    ****,

    We received your complaint. All of our Air Conditioning client base was purchased by *******. However, we went through the attic and found a paper copy of your installation. Please let me know how you would like to receive this information. I hope this helps. 

     

    Thank You

    *************************

    Customer Answer

    Date: 10/24/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    If you could have *********************** Plumbing email me a copy of the installation paperwork that would be great.

    Thank you for your assistance in this matter.

    Email: ************************

    **************

    Sincerely,

    *********************

Mike Douglass Plumbing, Inc. is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.