Business ProfileforHertz

On May 12, 2024, I reserved a SUV online for the dates of 5/17/24 through 5/21/24 from the **********************************. I elected the pay now option with the Loss Damage Waiver option. I was quoted the following rates $46.42 daily rental rate at 4 days and a Protection rate of $41.99 at 4 days, plus the applicable taxes and fees. It was my desire to pay the entire bill, at the time of my reservation. However, the system was only set up to collect the daily rental rate plus tax and fees, so I was only initially charged $277.80. Here is the issue; once I returned the car and received my emailed receipt, I was actually charged $69.99 at 4 days for the loss damage waiver. The customer service representatives keep inaccurately advising me via email correspondence that I signed an acknowledgement form accepting these charges. However, they have been unable to furnish any documentation with my signature, because when I picked up the car, I did not sign anything. I never even presented an ID! So, the representatives stating that I signed something, is a complete fabrication of the facts. At this point, I am merely requesting an adjustment for the difference in the rates that I was charged. I feel that a review of facts by a qualified associate could have quickly resolved this matter. However, my request to have a manager call me back have gone unanswered via email exchange and when I attempted to call into the call the office, I waited over 10 minutes and no one answered the phone. I am seeking a prompt resolution. I have also mailed in a formal written complaint to Hertz' **************** to no avail. They keep sending me emails saying that I acknowledged the charges, this is completely erroneous. I AM NOT DISPUTING THE **** THAT THE COVERAGE WAS ADDED, I AM DISPUTING THE CHARGED AMOUNT. To date, I have attempted to reach Hertz, they refuse to return my complaint with a phone call. And their email responses are not adequately addressing my complaint.