ComplaintsforHertz

• Initial Complaint

  08/05/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I am a Hertz Gold member. On July 27, 2024, I selected a **** Edge from the Presidential Circle at Boston ***** Airport. On July 31, 2024, I experienced a flat tire event while driving in New Hampshire. I was shocked to discover the car did not have a spare tire. I called Hertz's Emergency Roadside Service and was advised since I did not purchase Roadside Assistance, I would have to pay for the tow to a nearby tire shop, but Hertz would email me a voucher to cover the cost of the tire repair. I was quoted $183.00 for the tow. I balked at having to pay for the tow because the car didn't have a spare tire (I could have easily put the spare on myself and driven to a tire shop), but ultimately agreed because of the situation I was in. I received my Hertz receipt and found not only was I charged $183.00, but an additional $213.10, for a total of $396.10 in Emergency Road Service charges. When the car was at the tire shop, they worked with Hertz using the voucher to replace more than just the one tire because they were so worn down and showing replacement indicators (see attached pictures). I don't what the additional $213.10 charge was for, but I shouldn't have to pay for additional tires because of Hertz's failure to maintain this vehicle. (Obviously, this was a lesson-learned on my part to check for a spare tire and the condition of the tires before I select my rental car in the future.) However, I never expected this to happen with Hertz, as all my previous Gold member rentals were good experiences. On 8/5/2024, I called Hertz customer service to dispute the Emergency charges. The customer service representative said she would submit an escalation, and I would hear back in 3 to 5 days. I asked for a reference number. She said I would receive a confirmation email and provided the number, ************, to follow-up on the escalation. The email never came and the number provided is only for Support Services and they couldn't help; so hopefully BBB can.

  Business response

  08/19/2024

  Complaint ID: ********

  RR#: *********

   

  Thank you for contacting us. Please accept our apology for any inconvenience experienced. Having reviewed our records, we can confirm you were quoted $183.14 for the tow, therefore, we have issued a refund of $212.96 to your credit card. Please allow up to 7 business days for the refund to post to your account. 

  Customer response

  08/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  07/29/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I reserved a "**** ******** or similar Fullsize, 5 doors, 5 seats, Automatic transmission" through **** Travel on March 28th at ****** Rent a Car for 376.94 USD. I and **** Travel have the email confirmations showing this type of vehicle reserved for the amount above (see attached confirmation). I showed up to the airport in Glasgow unaware that ****** had transferred my reservation to Hertz (no email or instructions). ****** never instructed me to go to Hertz. Someone finally let me know that ****** did not exist and that my reservation probably went to Hertz. At the Hertz ticket counter, the associate told me that ****** had moved/transferred my reservation to Hertz and re-booked me with an Electric ******** without my permission/notification. My **** travel confirmation shows "**** ******** or similar Fullsize, 5 doors, 5 seats, Automatic transmission" and the confirmation in Hertz system says "******** EV." The associate informed me that I would be up-charged 540 GBP for the original car on my reservation (**** ********, automatic transmission) and my **** Travel Reservation would not be honored. At the end of my trip, I was upcharged the extra 540 GBP for the original car I reserved. I submitted a request at ****** Rent a Car and no one got back to me. I then submitted a request at Hertz and they will not honor the original reservation nor will they confirm receipt of the copy of my **** Travel confirmation that shows I booked a **** *********** Auto Transmission for $376.94 USD. When I asked if they would confirm receipt of my **** Travel Confirmation that states the correct booking, they stopped answering me. I have not heard from Hertz since and they have stopped answering my inquires. **** Travel confirmed that Hertz had an error and the reserved car type changed. So, I was upcharged 540 GBP for the car type I originally reserved, which was not honored.

  Business response

  08/08/2024

  Complaint ID: ********

  RR#: *********

   

  Thank you for contacting us. Please accept our sincere apology for any misunderstanding regarding the rental brand upon your arrival and for any misunderstanding regarding the reserved vehicle class. A review of our records indicates the vehicle reserved was a ******** which is an electric vehicle class. Your feedback will be shared with the appropriate Hertz management for internal review and correction. However, based on the documents you have provided and in the interest of customer service, we have issued a refund for the upgrade fee in the amount of 648.00 GBP. Please allow up to 7 business days for the refund to post to your credit card. 

  Customer response

  08/08/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  07/18/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 5/27/2024, I paid Hertz $119.89 for a pre-paid reservation under ***********. See attached pre-paid receipt. However, when I picked up the car on 6/26/2024, the agent at the counter forgot to apply the pre-payment. Therefore, when I returned the car, Hertz charged me an additional $142.03 for the same rental, but under a different reservation number ***********. This duplicate receipt is also attached. On 6/27/2024 I contacted Hertz customer service by phone, and they agreed to: 1. Refund the original $119.89, which was prepaid for ***********. 2. Refund the additional $22.14, representing the difference between *********** and ***********. These two transactions should have resulted in a total remaining charge of $119.89, which was the original pre-paid amount. On 7/5/2024, I received the first refund for $22.14. However, the remaining $119.89 refund was nowhere to be seen. On 7/12/2024, I contacted Hertz by phone a second time and explained the situation again. The representative told me that the $119.89 refund should have been processed, but that it never was and that they would process it immediately. It is now 7/17/2024 and there is still no evidence that the $119.89 refund has taken place.

  Business response

  07/29/2024

  Complaint ID ******** 
  Rental Agreement Number ********* 
  
  This is in response to ******* ***** 
  
  I truly regret the inconvenience this matter has caused you. Our records indicate a refund of $119.89 has been issued on or around 07/17/2024. Could you please confirm if this refund has been received. 
  
  Thank you for allowing me to address your concerns. 

  Customer response

  07/29/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I can confirm that I received the refund from Hertz in the amount of $119.89 on July 22nd, 2024.

  There is no further action required at this time.

  
  Sincerely,
  
  ******* *****

• Initial Complaint

  07/08/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unresolved

  More info

  On 7/6/2024 Hertz charged me $481.06 for a rental car that I had already paid for on Booking.com. All receipts are attached. I believe that $284.34 of this charge should already have been covered by my Booking.com reservation and payment. Part of the fee from Hertz was a gas charge of $196.72. A Hertz employee at the ********** location stated that I could return the car and be charged a competitive refueling rate. I was charged ***** per gallon for 18 gallons. I am happy to pay a competitive rate for these gallons.

  Business response

  07/11/2024

  BBB Case 21958484 
  RR No: 172499331 
  
  This is a response to **********************************;
  
  Our records show that the vehicle was not returned with a full tank of fuel. There is no such alternative competitive rate that can be provided at the end of the rental. The only alternative option is the Fuel Purchase Option (***) offered at the beginning of the rental but cannot be added retroactively. The *** is offered to all renters for their convenience so they do not need to worry about refueling the vehicle prior to return. It is competitively priced to local stations, and refunds or credits for unused fuel are not offered. If this option is declined, you would then be responsible for refueling prior to return. If this is declined and the vehicle is not refueled, then the Fuel & Service Charge would be applied at around $9.99/gallon until it is full.  
  
  With these considered, the charges are correct and no adjsutment is warranted. While I regret this is not the desired outcome, we stand by the final charges billed. 
  
  Thank you for contacting us. 

  Customer response

  07/11/2024

   
  Complaint: 21958484
  
  I am disputing this response on the following grounds: The Fuel Purchase Option (***) rate was explicitly offered to me by a Hertz employee at the time of returning the vehicle. I had ample time to refuel the vehicle myself and would have done so if this option had not been presented. I immediately confirmed that the higher price gas had been charged with the employee and subsequently with the staff at *******, after they stated that the *** option was available but then charged me $10.99 a gallon. It is unreasonable to expect customers to know **********************'s internal regulations beyond what is communicated by your employees.

  Additionally, there are $280 in additional charges on this bill that I contest. These include a concession fee, which was already covered through Booking.com, a tax of 35 percent, and a full day's charge of $100 for being a few hours late, despite Hertz's policy allowing for partial-day charges on late returns. I am willing to pay a competitive fee for the fuel replacement. Otherwise, I consider these charges to be a case of price gouging and deceptive practices by Hertz. 

  I also have an open inquire with Hertz, an employee stated that a manager would contact me but I have not been contacted. 
  
  Sincerely,
  
  ***********************************

  Business response

  07/16/2024

  BBB Case 21958484 
  RR No: 172499331 
  
  This is a response to **********************************;
  
  Our records confirm that the Fuel Purchase Option was not accepted at the time of pickup as documented on your Signed Rental Agreement (SRA). Please accept my deepest apologies for the difficulties you encountered during this busy travel day. It is our goal to provide quality service, before, during, and after a rental. Normally our inventory of vehicles is more than sufficient to meet confirmed reservations; however, on rare occasions, unforeseen situations may arise that are beyond the branches' control. This is usually caused by late returns, extended rentals, damaged vehicles, etc. 
  
  Thank you for contacting us. 

  Customer response

  07/22/2024

   
  Complaint: 21958484
  
  I am rejecting this response because: same as above. Price gouging, manipulative business practices, false information provided by employees. I'd note that people likely complained about Hertz in the past but poor business practices are exacerbated now because the company is failing. Their stock is at $3.95 a share from a high of $34 in 2021. My guess is that they are trying to squeeze a little life back into their company by ripping customers off. 
  
  Sincerely,
  
  ***********************************

  Business response

  07/25/2024

  Complaint ID: ********
  ********************** RR#: 172499331
  
  This correspondence is being sent in response to ***********************************. 

  We apologize for any frustration caused regarding the Fuel & Service Charge (***) rate. Customers are asked to return the vehicle full, or they may accept the Fuel Purchase Option (FPO).  This option allows the customer to purchase the full tank of fuel at the time of rental at a per gallon rate comparable to, or less than, local fuel rates.  If FPO is not selected at the time of rental and the vehicle is returned with less than a full tank, Hertz will apply the Fuel and Service Charge noted on the rental record.  The charge for this service is determined by our various administrative, labor, and product costs of refueling the tank, and does not solely involve the sale of fuel.  We regret you believe this rate is excessive; however, the charges are correct as billed. The *** is listed on the first page of the rental contract which shows that the *** rate of $10.99/per gallon will be billed for all missing fuel. We have attached a copy of your rental contract for your review and record. 
  

  
  

  Customer response

  07/25/2024

   
  Complaint: 21958484
  
  I am rejecting this response because: same as above. There is no more information to add to this. Someone for bbb should review, resolve, and close this.
  
  Sincerely,
  
  ***********************************

  Business response

  08/14/2024

  BBB Case 21958484
  Rental Record Numbers 172499331
  
  This is in response to ***********************************,
  
  We are unable to reconstruct any verbal conversation that took place at the renting location, we must rely on the Signed Rental Agreement (***). The pricing for the fuel, if not returned with a full tank is listed on the *** as $10.99 per gallon. I have attached copy of the *** for your viewing.However, as a goodwill gesture, I have issued a refund in the amount of $50. The refund should post on the billed credit card within the next 7 business days.
  
  Thank you for contacting us. 

  Customer response

  08/16/2024

   
  Complaint: 21958484
  
  I am rejecting this response because: same reasons as above. Over $500 in additional charges. Only part of the additional charges are the gas charges. Non of the additional charges were communicated to me at the time that I return and, as I have stated above, an employee assured me that I would not be charged the gas fee. Again, it is not the consumers responsibility to know the company's policies beyond what is clearly communicated by staff.

  The $50 is somewhat appreciated and somewhat offensive. That's 10 percent of the additional charges. More in the realm of $300 back is fair. Pay it and let's move on.  
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  07/07/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Received an Email from Hertz 30 June 610am.No photos or Completed VIR Document by ***** was Attached to the email.From: ******************************** <**********************************************************>Sent: Sunday, June 30, 2024 6:10:54 AM To: ************************** <**************************>Cc: ******************************** <**********************************************************>; ******************************* <******************************************************>; ************************* <***************************************************>; ****************************** <***********************************>; ************************ <***********************************>Subject: Hertz RA# ********* Good morning, Thank you for returning your vehicle. Upon further inspection of the vehicle, it was noted that the front passenger side bumper was gouged. After investigation, we have determined that this was not previously noted. I have attached photos for your reference. As well, you will have received a copy of the vehicle incident report that was completed on our end. Could you please see the attached pdf file. Complete the damage report and send it back to us by via email.I have cc'd my managers, should you have any questions please feel free to contact them.Thank you and have a good day!

  Business response

  07/08/2024

  BBB Complaint: ********
  Rental Record #: *********
  
  This is in response to ***************************.
  
  Thank you for contacting us we have received your inquiry and appreciate you reaching out to us.
  
  Hertz thoroughly reviews each customers inquiry. After further review of our records, a member of the location management team has been in recent contact with you to confirm there is no damage charge on your rental at this time. The $266 charge is related to your time and mileage before tax.  
  
  While a damage report has been filed, and a damage investigation is underway we will inform you of any further actions if deemed appropriate.

  Best Regards.
  
  

  
  

  Customer response

  07/08/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  07/01/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have rented from hertz for the pass 3 to 4 month each month I deal with and issue were I call I am told the rental has been extended rental has been extended for the requested time.I am told the system isnt requesting any additional funds. Then I will just happen to extend it again, and then Im told that the car is in what they call the repo department. Its very upsetting because *** spent an awful a lot amount of money with this company. Probably somewhere in the amount of 8 to 9 grand dust far.Its very upsetting because *** spent an awful a lot amount of money with this company dust far when these things happen it affects the history of the renter so it could lead to bigger problems. I take issue with this because its too big of a company for these type of things to happen. Its also very stressful when the customer does their part it is up to the company to do their part in many times this happened and somebody somewhere is dropping the ball. Not necessarily the location but the 800 number. I also want to take this time to mention that I havent been able to completely understand all of the charges on the account *** sent emails about this, but Im emailed a very generalized message that doesnt solve any problems. Its almost impossible to get to someone who knows whats going on. In addition, to that I set up I set up one of their loyalty program or reward programs rather when I first started renting when I asked about it, I was advised that I do not have it here recently, I started a new one, but I was told prior to I already had one which means I lost a lot of points that I couldve gathered during this time. I also emailed about this and got a very general email back.

  Business response

  07/03/2024

  BBB Complaint: ********
  Rental Record: *********
  
  This is in response to *****************************.
  
  Thank you reaching out and allowing us to address your concerns.
  
  Hertz thoroughly reviews all inquiries. Please accept our sincerest apologies in regard to the inconveniences experienced during your rental. Please rest assured, that your concerns have been shared with the appropriate management team for an internal review and any corrective action necessary.

  We deeply value you as a loyal Hertz Gold Member and as a gesture of goodwill I have added ***** reward points to your hertz loyalty account. The points are added as of today and available for use.
  Thank you for allowing me to address your concerns.
  
  Best Regards.

  Customer response

  07/07/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

• Initial Complaint

  06/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I rent a car from hertz on June 1st from ************** branch. I bought the liability insurance from them when I rent the car. I was involved in an car accident while renting the car. The police came and asked for the proof of insurance. I contacted the hertz customer service at least 4 times and the staff at the branch. All of them told me the rental agreement is the proof of insurance. I sent it to the police. But now I am getting a ticket for not presenting the insurance to the police. The police was saying he didnt see a policy number and effective date there so it failed to prove that I have the insurance.I have been told from hertz multiple time that the rental agreement is the insurance proof. But I still got ticket. Now Ill need to go to the court. The company should be responsible for this whole situation. I paid the extra dollar to buy the insurance just to protect myself but I still get ticket just because they didnt provide me the right document. They need to pay for all my expense, not only the ticket but the compensate all the time and money I spent to solve this problem.

  Business response

  07/02/2024

  BBB Complaint: 21908934
  Rental Record: 155073365
  
  This is in response to ****************.
  
  Thank you allowing us to address your concerns.
  
  Hertz thoroughly reviews all customer inquiries submitted. I was able to review your supporting documentation. We are in the process of reviewing and providing the best resolution as possible, however we are needing additional information.
  
  We are requesting that you send in a scanned or photo copy of the actual citation received for further review and investigation. We truly your patience during the resolution of your concern.
  
  Best Regards

  Customer response

  07/05/2024

   
  Complaint: 21908934
  
  Please see attached the ticket. Please pay for the ticket and compensate my time and my effort to deal all these situation which I shoudn't need to.
  
  Sincerely,
  
  ****************

  Business response

  07/12/2024

  BBB Case 21908934 
  RR No: 155073365 
  
  This is a response to ****************;
  
  I have issued a refund of $190.00 to the card on file to reimburse you for the ticket. Please allow up to 5 business days for the funds to post to your account. 
  
  Thank you for contacting us. 

• Initial Complaint

  06/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Previously made a rental reservation on line and paid for a Chev equinox, out of *********************. Jun 26 was present to pick up the Equinox and required to once again go through the rental process. With additional monies required. At this particular airport rental agencies do not allow walk up customers to rent. So, pretty much stuck with Hertz. We retrieved the vehicle, not a new equinox, but a 4 year old ******* no navigation system, blurry back up camera, and no active alarm notice. We checked the ****** beforehand in an underground garage, but once in daylight saw a scratch on side. In addition, the car reeked of cigarette smoke, and as we drove saw the smearing of thick smoke film on the windshield. Noticed Hertz of this and received a pay copy paste response:

  Business response

  06/30/2024

  RE: BBB Complaint # ********
  RR # 168914174
  
  Dear Mr. and *****************,

  Thank you for reaching out to us regarding your complaint. I am sorry to hear of the way you received your vehicle. I truly appreciate your time in notifying us of this issue. My sincere apologies for the cleanliness and condition of your rental vehicle. Hertz prides itself on providing a clean and well-maintained fleet to allow our customers a comfortable ********************** experience, and we failed to meet that goal. I apologize for any inconvenience you experienced with the vehicle. Your satisfaction is our priority, and we look forward to serving you better in the future. I have sent a $50 rental certificate to the address you have provided. Please allow up to 4 weeks for **** to get that delivered to you. If theres anything else I can assist you with, please feel free to let me know. Safe travels!

• Initial Complaint

  06/26/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  We rented a car from the 16th to the 23rd of June ************************************************************************************ advance. We picked up the car and they asked us if we were interested in an insurance for the car. We answered NO because it is already covered by the credit card. So we signed absolutely nothing. Anyway they charged us in addition to the full advance payment of ****** + $573.89 for a NOT required insurance + taxes and fees, stating that we signed up for the suggested Insurance. We called them asking for a copy of the contract we supposedly signed but they dont want to send it. Thanks for your help The reservation n is K8784359266

  Business response

  06/28/2024

  BBB Complaint: 21908208
  Rental Record: 163119423
  
  This is in response to *******************************.
  
  Thank you for reaching back out and allow us to address your concerns.
  
  Hertz thoroughly reviews all customer inquiries submitted. I was able to review your supporting documentation and offer our sincerest apologies in regard to this billing error. At this time a full refund has been issued in the amount of $573.89 to **** x4103. We kindly ask that you allow 3-5 business days for processing.
  
  Please rest assured, that your concerns have been shared with the appropriate management team for an internal review and any corrective action necessary. 
  
  We truly your patience during the resolution of your concern.
  
  Best Regards

• Initial Complaint

  06/26/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We rented a car from Hertz at *************** in ******* on 5/8/24. The car rent fee was ****** Euro for 7 days. We returned the car on 5/15/24. The "Check- Condition" on the VEHICLE CONDITION REPORT FORM (attached) has clearly stated that "there is no new damage found. Payment is not needed". But after we return to **, we found Hertz has charged $1,313.15 from our credit card. Later Hertz sent us an invoice: $226.52 was for car rent. The rest $1086.63 was the damages cost: $857.62 (Repairing)+ $33.06 (Damage Admin Fee) + $195.95 (Tax: $890.68 X 22%).On 6/12/24, we sent an email asking Hertz to provide us the Cost Matrix /Cost Break Down for the Damage Repairing from the car repairing shop; If Hertz can not provide it, Hertz must refund us the "damage" charge of $1086.63 back to our credit card. We received Hertz "Do not reply" email on 6/14/24 as following: "Thank you for taking the time to contact us about your Hertz rental. Your business is important to us, and we welcome the opportunity to assist you. Our goal is to provide you a personal response from a Hertz **************** Representative within 1-3 business days. In the meantime, perhaps our Frequently Asked Questions on www.hertz.com/rentacar/customersupport might assist in answering some of your questions.The case reference number for your email is 22545332."But we haven't hearing from Hertz since then. www.hertz.com/rentacar/customersuppor has never worked. We called Hertz a few times. Each time, we were rerouted to a different department. So far no one was willing to help us to solve this problem. We are very frustrated.Please help us to get refund from Hertz for the "damage" charge of $1086.63 or Hertz must provide us with the Cost Matrix /Cost Break Down for the Damage Repairing from the car repairing shop within two weeks.

  Business response

  06/30/2024

  RE: BBB Complaint # ******** 
  Reservation: k8374063595
  Hertz Care Cases: 22545332, 22704278
  
  Dear Weiping Xie,
  Thank you for reaching out to us today regarding your complaint regarding damage charges. I have contacted the location regarding this charge and included your inspection report. This location is a franchisee location, so I am unable to make any monetary adjustments at this time. I have contacted the location under case 22704278. Please know that as the location is international, it may take a bit longer before we hear back. Please reach back out if you do not hear from us within the next week.

  Customer response

  07/02/2024

   
  Complaint: 21907845
  
  I am rejecting this response because:

  Dear BBB,

  Thank you for taking care of this issue. Hertz wanted us to wait longer for their "any monetary adjustments". Here was Hertz's response:

  Dear Weiping Xie,
  Thank you for reaching out to us today regarding your complaint regarding damage charges. I have contacted the location regarding this charge and included your inspection report. This location is a franchisee location, so I am unable to make any monetary adjustments at this time. I have contacted the location under case 22704278. Please know that as the location is international, it may take a bit longer before we hear back. Please reach back out if you do not hear from us within the next week.

  Let's see if I will hear from them this week.

  Thanks

  Sincerely,

  Weiping

   

  Business response

  07/04/2024

  BBB Complaint: 21907845
  Reservation: K8460558954
  
  This is in response to *********************.
  
  Thank you for reaching out and allow us to assist with your concern.
  
  Hertz thoroughly reviews all customer inquiries. According to our records, there is an active case with an ongoing investigation to resolve your initial complaint / damage dispute. We provided a response on June 30th in regard to the status of your dispute.
  
  We appreciate your patience as we rely on documentation for refunds & are working with the location. Please be advised that since this is an international location internal review and investigation tends to take a bit longer than normal.
  
  We look forward to resolving your concern as quickly as possible.
  
  Best Regards.

  Customer response

  07/09/2024

   
  Complaint: 21907845
  
  I am rejecting this response because:

  We are NOT satisfied with Hertz's response. 

  Basically Hertz didn't provide any new information this time. They just gave us the information that was not different from what they had given us before, 

  which was already rejected by our credit card claim department. Our credit card claim department needs Hertz to provide the detailed Cost Matrix / Cost Break Down for the Damage Repair from the car repairing shop. For example, how much is the paint? How much is the labor charge etc?

   

  Would you please let Hertz know that we are not satisfied with their response. They should either provide us with the detailed Cost Matrix / Cost Break Down for the Damage Repair from the car repairing shop, or refund us the "damage" charge of $1086.63 back to our credit card.

  Thanks

  Sincerely

  *********************

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩