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Business Profile

Garage Door Repair

Lakeview Garage Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garage Door Repair.

Complaints

Customer Complaints Summary

  • 23 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    -Search internet for local company to fix my garage door on 9/5/23 -Found Olympus Garage Door Repair (phone number ************ -Website said it was a local company serving *********, ** -Called and set appt for morning of 9/6/23 -Tech arrived, said service call was $200, plus I needed new spring -Showed me a photo on his phone of new spring with price of $721 (I think it was $721. He says it was $738)-After working for a while he came back and said I needed new cable rollers. He did not give me a price on these. I ok'd -When he completed work, he presented me with a bill for $2151.-I objected as he charged me twice for Springs. He quoted me $721. Not $721 times 2.-I asked him to change bill. He would not. I told him I would call his office to take care of issue.-Tech spoke very broken English. It was difficult to understand. I noticed he put $ sign at the end of the numbers instead of the beginning of the numbers. Said his name was baL. The last letter was capitalized instead of first letter. -I paid with credit card. I probably should have had him call his supervisor while he was here. I did not. That was my mistake. He told me to call him if I needed anything else. -As soon as he left, I called his office. I called the number he gave me. I explained my issue. They said supervisor would call me. I received no call back. I called tech's number he gave me. No answer -I called office again. Complained that no supervisor had returned my call.-I looked at website. It shows that for the services I received, there were discounts. I was not offered any of the advertised discounts.-I believe this company is a scam company. The website says name of company is Olympus. Phone number is ************. Website says number is ************. Bill says company is Garage ************* Phone number ************.-I tried to find address for the offices. There is no address that I can find.-I believe I was scammed out of at least $738, plus the advertised discounts.

  • Initial Complaint

    Date:08/11/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    August 1, 2023.Contact this company using ****** search for garage door repair. Dispatcher number is ************. The company sent two repair guys, and they arrived in private vehicle.They said immediately after looked at my garage door opener that it needed to be replaced and not repaired. They brought a *********** opener which I later found out from my regular garage door repair guy that it costs about $160 in the stores. They said the unit installed is $850 which I agreed since I am not aware of prices.After about 45 minutes, they called me back out to the garage, and said it's done but the garage door is too heavy and need to have better springs. They said $ two springs, each $325, plus labor so another $700.After about 30 minutes, they called me back out to the garage to pointed out that I needed the rollers for the garage door since I have not replaced them since the house was new. And the two drums that were running the springs, they are too small. So now, the drums are $125 each, and the rollers are $45 each, and there are 10 of them.After another half an hour, they finished and presented me with an invoice showing the name of the business as Lakeview Garage Repair, ************, no address, which should have been a red flag for me. The 4 charges were added, and crossed out. He then wrote below that $2560.00 which was the wrong total amount.The amount was charged to my credit card which I am disputing. I researched the cost and found out I was overcharged and ripped off. The springs that they put in were smaller than my unbroken springs. I then scheduled for my regular repair company, D&D Garage Doors repair to come out still to look and inspect everything. The garage opener failed to operate after one week. And my D&D repair guy came out the next day that I called them August 9, and said the whole job should be $750.00. He will come today, August 11th to repair and make sure everything is working for us.

  • Initial Complaint

    Date:07/28/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had an almost identical issue as the last complaint. We had a minor repair needed on the garage. We felt as though we were being overcharged and after looking into it that is exactly the case. Estimates online for repair or closer to $150 but they charged us at least double that. We would be none the wiser if the same issue didnt happen again in just a week. We called the service and was told that sold a call us back that night. That did not happen. We called again the next day and still no one has called us back to repair what is supposed to be a lifetime warranty. I think this company is a fraud.

  • Initial Complaint

    Date:07/28/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company came to look at my garage door opener on July 11, 2023 to ONLY provide an estimate for repair. I was at work and my daughter met the repairman at the house for me. The repairman removed the broken spring without any authorization from me or my daughter and then charged $137.50 for it. I have left messages for the company without any response, so am now filing a complaint.

  • Initial Complaint

    Date:07/26/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    July 24, 2023, Lakeview Garage Repair came to replace a broken spring. The serviceman didnt have a duplicate replacement and installed smaller cheaper springs. We werent informed what the charge would be, except for the $275 labor fee, until he finished. He charged $1208 to my credit card. The card shows payment was made to Garage and Gates. We had no contact with that company. Neither they nor Lakeview Garage Repair is a licensed ******* company. The reputable company who originally installed the door would charge $550 for the same product we got.

  • Initial Complaint

    Date:07/20/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    July 19th 2023. ******* didn't put in the garage door as promised and didn't get a permit as needed by the ****************. He is not trustworthy and would never recommend him.

  • Initial Complaint

    Date:07/10/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date: 6/29/23 Zack ***** number ************ Boss ***** number ************ *********** represent itself as SAME Day - " Garage **** Services." - ************** The garage door motor was broken, and needed to be replaced. Total Bill of ******.**** always asked for CASH for the work being done. When I paid HIM, i WAS GIVEN a different Company name as LAKEVIEW GARAGE REPAIR.**** did NOT do the Electrical Wiring Correctly as **** disconnect my ADT system. I told him about it, and he put up his hands. And said, I don't take care of that, and walk away.I was out another bill to ADT ****** dollars, my ZACK ********** This LAKEVIEW GARAGE REPAIR does Not have an Occupation License 2- This ********************** does Not have a License in Lee County ******* 3- This ********************** does Not have business License in ******* 4- It is ILLEGAL to perform any Electrical work in Lee County ******* That means that LAKEVIEW GARAGE REPAIR COST ME ****** DOLLARS, THAT I SHOULD NOT HAVE A BILL FOR IF THE WORK WAS DONE CORRECTLY.Garage **** Services.- NO LICENSE / NO BUSINESS LICENSE, ILLEGAL TO RUN A BUSINESS FROM YOUR HOUSE WHEN YOU CALL THE **************.And, they represent their self as SAME Day - " Garage **** Services." - ************** And, give you a different company name as Lakeview Garage Repair.THE COMPANY IS PROBABLY NOT PAYING AS TAXES TO RUN THIS BUSINESS!STAY AWAY AND RUN FAR WAY FROM THIS COMPANY, AS THEY WILL BREAK ANY ELECTRIC WIRING FOR YOU, AND HAVE YOU PAY SOMEONE ELSE TO FIX THEIR MISTAKE WORK!

  • Initial Complaint

    Date:07/07/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Would like for lakeview to uninstall product they were not licensed to install and refund the cost.

  • Initial Complaint

    Date:04/17/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The service was to repair my garage door. The service was performed and I paid for it with my **** account that day. The date was 4/4/2023. I was given the company phone number *************) to call by a prior customer. The company was called ************************* researching the equipment installed I realized I had been charged five times the cost ($750), had it been purchased at any hardware store ($150). The item was a garage door opener. The horsepower was rated less than what is recommended for my door.Calling the phone number of the company got me nowhere. I spoke with a ****, who said he would inform management about my complaint. When asked for an address, he said they dont give out addresses. That was 4/5/2023. I left a message on 4/6/2023 asking for a callback, but never got one. There is no other way of reaching the company since they have no address available or website. The repairman arrived in his private vehicle, no company truck or company identification. The service call took one and a half hours. The parts cost $150. In effect I was charged $950 for labor. The bill was $1100. The Receipt for the work is for Lakeview Garage Repair. My **** account shows the money going to Garage and Gate.Bottom line, I was way overcharged. This is a crooked operation.

  • Initial Complaint

    Date:04/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company provided a repair on garage door Jan 11 2023 for just under $900. Technician stated the repair would improve and correct issue. 45 days later, problem back and just as bad. Two technicians who have responded to calls did nothing, requested addtl pay, and were unprofessional. 5 phone calls, 3 messages and phone number left with number provided has resulted in no higher level manager returning call, no resolution, and no recourse. Contact began more than 2 wks ago.

Lakeview Garage Repair is NOT a BBB Accredited Business.

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