Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/11/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a new car on February 27, 2025. We were rushed through the closing process and told to "tap" the electronic signatures. We were not shown the details of the cost of the car. After we got home we noticed a Sealant package was added to our bill without us knowing or approving the package that cost $695. When we asked about this they simply said, 'you signed for it'. I have emailed them to try to get this reimbursed but have not heard back from them. We are an elderly couple and feel like we were taken advantage of and are asking for this $695 to be reimbursed to us.

• Initial Complaint

  Date:12/26/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in June/July my husband had to have his truck towed and need the fuel sensor replaced which was under warranty. Then about 3 months later his truck wouldnt start again. He bought brand new batteries and that wasnt the issue so he had it towed to ***** once again. He told them he believed that it was the starter, but they insisted that it was the fuel pump again even though he had a brand new one 3 months prior. He had gone 2 months without his truck because the fuel sensor was on back order. After many complaints and calls we received a call that the part came in but now the brand new batteries were dead on the truck from sitting and he needed to get new ones before they could fix it. He did so and when they went to replace the fuel pump OF COURSE that was not the issue after waiting 2 months, it was the starter JUST LIKE my husband told them!!!! Now the part was able to come in the next day, so basically we were without his truck for 2 months for NO REASON because they didnt test anything and assumed it was the fuel pump even after my husband insisted it wasnt. We are mind blown by the incompetence and the service department was very rude to us through the entire process. They werent even able to give us a rental truck for the 2 months. We had to get our own and they call GM to get reimbursed for it since it was their fault the part was on back order! Is it their fault the truck was misdiagnosed in the first place? We have not been offered ANYTHING in return for the issue. Never even had a manager or anyone reach out and apologize. Terrible customer service in top of it all!

• Initial Complaint

  Date:11/20/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a vehicle in February 2024. Overcharged me state sales tax. Tried numerous times to talk to someone about this but no one will return my calls. Complained to Chevrolet customer care but they got nowhere with them either.

• Initial Complaint

  Date:11/13/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased New Chevrolet Corvette 2024 in 12/2023 at Estero Bay Chevrolet Dealership. While preparing the vehicle and prior to delivery to me the shop/technician damaged the drivers door handle on the outside, a chip/break to door handle. They took pictures and documented the damage and informed me that they would pay to have the handle replaced. I have been in contact with them and my salesperson, ****** *****, multiple times over the past 11 months and no resolution or promise kept to repair my damaged vehicle. I have copies of the email/texts to verify their "promise" to fix my car but I have been ignored.

• Initial Complaint

  Date:09/23/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 2024 Chevrolet Traverse on 9/15/2024 as i was leaving the dealership a leak began from the Onstar and overhead buttons. My sales person was behind me as i had just pulled away from the dealership, she instructed me to come back in the morning as the service department was closed. I returned at 8:30am on 9/16/2024 and my car was being inspected, after waiting for an hour the tech came back and said there was no leak, after i explained to them the leak occurred after the car was in motion they did another water test and found a leak, i was told i would be given a rental but was not told how long it would take to fix. I called back at 9/16/2024 at 5pm and was told the dealership could not fix it and it needed to be fixed by a specialist. I attempted to get an update on 9/17/2024 but was unable to get in contact with my service tech or sales person. I went ahead and called *************** as i could not get anyone from the dealership on the phone. The customer service agent told me they could reach out to the dealership on my behalf. Shortly after filing the case i received a call from Christian A(customer care representative from delarship). ********* explained that it was a defect and the dealership couldnt of know of the issue but it would take 7 days to get the windshield and seal replaced and another 3/4 days to have it installed by a specialist. I told him that was not a valid solution as i did not put down 10k dollars to be without my car for almost 2 weeks. At which point he became rude and told me come get your money i didnt make the car, i headed to the dealership and spoke with Gio M(** of dealership) who told me i wouldnt be able to walk out with my money that day but that he would return the deposit. It is now 9/20/2024 and i have no received my money back nor is there a pending charge, i have reached out to the ** but he is also not returning any phone calls or emails

• Initial Complaint

  Date:02/01/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/17/2023 my husband's one year old Corvette went into service at Estero Bay Chevrolet and on that day I signed (as an authorized driver) for the courtesy vehicle from Hertz car rental. Hertz and Estero ********* have a contract to provide courtesy vehicles for customers. The repair was under warranty. The car required a total transmission replacement (faulty transmission) and the repair took 2 months to complete. I returned the courtesy vehicle back to Hertz on 4/10/2023. On 12/8/2023 I received via **** invoices and a letter of explanation from ***** that I was now going to be billed for the car as the dealership had not made payment. The balance due is $2,288.00 Needless to say I was shocked that **** took so long to contact me. I went to the dealership on 12/9/23 and 12/11/23 to speak to the ** re: their nonpayment to *****. I was told that the dealership had been sold during the time that the courtesy vehicle was used so "this is a problem"???? per the General Sales Manager, *********************************. I have contacted ** Customer Support multiple times, the case has escalated but to no resolution. Now ***** is threatening me with collections. I have all email correspondence with ****************, and Estero ******

• Initial Complaint

  Date:01/19/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Below is the email I sent to Estero Bay Chevrolet in Estero, *******, 8 weeks ago when I asked for a refund.I wanted to reach out and say thank you for working with us so quickly and getting things settled. We received the check today, but we expected much more than what we received. I know you probably hear that a lot, but when we purchased the vehicle, things were not explained to us very well at all. Had we known we could only use the maintenance package at Estero Bay we would've never bothered it. My concern is the refund amount. We received $131.86 for the maintenance package, which is almost the equivalent of one oil change, so I'm confused how that amount was determined. Also, the *** cancelation was only $457.04, which we expected to be more. The *** policy we purchased cost $915, and the maintenance package cost us $3,180.00, and since we only used maybe 2 oil changes, you can see my concern on the refund amount. We are *********** more than we received. Can you or someone possibly explain how these numbers were processed? $4,095(Spent) is far from $588.90 (Refund check) We received 1 refund already, and I questioned how the company came to the conclusion when I wanted everything canceled. I explained the situation, learned that I completed the paperwork incorrectly and resubmitted the paperwork. It has been 8 weeks since I resubmitted the paperwork (the 2nd time). I have waited 8 weeks (1/15/24-week 8) for a refund check with no answers and nothing in the mail, when I was originally told 4-6 weeks. Now, each time I send an email looking for an answer, I get short responses with little to no information. Their website does not let you contact management in email, so I can have my information written. It should not take 4-6 weeks OR LONGER to issue a refund check. These people do not communicate with there customers. They don't explain anything to you. I am due back a refund IN FULL and I am being offered no information as to when that will happen.

• Initial Complaint

  Date:12/06/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My father in law and I purchased the extended warranty on a brand new 2022 Silverado so that the warranty would cover all the way to 100k miles. *** dealer knew we would be taking the truck from ******* to ******** and ever since being in ******** we cannot use the warranty at any dealer in the country like we were told and sold on that we could do. In fact the extended warranty is not even through the manufacturer of the vehicle its through a 3rd part company that now the dealer does not offer anymore. ***y offer a different warranty still not through the manufacturer. ***se people are crooks. We would like a refund for the warranty purchased and them to offer us the warranty that is through the manufacturer of the vehicle.

• Initial Complaint

  Date:07/10/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought the car in March, the same day I drove it home the check engine light came on. That night I drove my son to the hospital and was worried about my car not working and not making it there to make sure he was safe. After ensuring his safety, the following day I took the car back to be fixed. They gave it back a week or two later with the same engine problems I left it there with. And its been there since. They have attempted to give the vehicle back to me three times with the same problem occurring. The engine shakes the car violently when idle. Three managers told me that I could have a refund, or that the vehicle I bought would be exchanged for another since it wasnt functioning properly. After this, I was told that I had no choice and that I was stuck with the car no matter what. Currently, I have received no more updates in two months and the repair shop does not know whats going on with the car.

• Initial Complaint

  Date:05/25/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/16/23, Will B emailed me forms to cancel warranties on two vehicles that were purchased at Estero bay. On 2/20/23, **** confirmed receipt of everything needed thru email. He informed that the two checks would get mailed to each of the banks the loans had. As of 5/23/23, neither bank has it and I have emailed and left about ***** voicemails at Estero bay in the last 2 weeks and no response at all. The only people who get in the phone are the ones who answer and just transfer to a voicemail. We deserve this to be completed asap due to lack of work from their staff. Please help. The vehicles were turned into the insurance due to hurricane ***.