At-a-glance
Overview
Products & Services
Business Details
- Location of This Business
- 20451 S Tamiami Trl STE 4, Estero, FL 33928-8101
- BBB File Opened:
- 6/14/2019
- Years in Business:
- 6
- Business Started:
- 2/11/2018
- Business Incorporated:
- 4/23/2019
- Accredited Since:
- 10/18/2019
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.BBB records show a license number of CPC1459270 for this business, issued by Lee County Construction License Board. The expiration date of this license is 8/31/2024.
These agencies may include:
Lee County Construction License Board
1825 Hendry St
Fort Myers FL 33901
http://www.leegov.com/dcd/ContLic/ActCont
BBB records show a license number of CPC1459270 for this business, issued by Florida Department of Business & Professional Regulation. The expiration date of this license is 8/31/2024.These agencies may include:
Florida Department of Business & Professional Regulation
2601 Blairstone Rd
Tallahassee FL 32399
http://www.myfloridalicense.com/dbpr/
BBB records show a license number of LCC20190000950 for this business, issued by Collier County Construction License Board. The expiration date of this license is 8/31/2024.These agencies may include:
Collier County Construction License Board
2800 Horseshoe Dr N
Naples FL 34104
- Type of Entity:
- Corporation
- Hours of Operation
Primary
- M:
- 9:00 AM - 5:00 PM
- T:
- 9:00 AM - 5:00 PM
- W:
- 9:00 AM - 5:00 PM
- Th:
- 9:00 AM - 5:00 PM
- F:
- 9:00 AM - 5:00 PM
- Business Management
- Mr. Edward Bohn, President
- Ms. Kylie Bohn, Vice President
- Contact Information
Principal
- Mr. Edward Bohn, President
Customer Contact
- Mr. Edward Bohn, President
- Ms. Kylie Bohn, Vice President
Customer Complaints
1 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
01/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
4 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Kevin B
11/18/2023
Azure Pool and Deck Design, Inc. Response
12/22/2023
We apologize regarding the issue with the gutter. Admittedly, this was something that slipped through the cracks on your project.
Your project began during the middle of the coronavirus pandemic, which, unfortunately, for everyone in our industry caused a surge in the cost of all building materials. This factor affected everybody in the construction industry as well as many other industries. We brought the issue of the difference in cost to your attention, we gave you the option to opt out of the pool with a refund or we could proceed at the project at the increased cost. This is something that many companies needed to adopt to avoid being unable to complete projects.
The pool deck was something that you reviewed and approved both via the contract and signed off on via the site plan. When you realized that it was different than you expected, we sent you a changed order which you then approved. We make sure clients sign off and review all paperwork prior to commencing construction.
Your pool was maintained for the complete entirety of the start up phase. This is verified by both the logs of the water chemistry during the visits as well as the *** tracker on the technicians truck that was visiting the jobsite. Both the field team and ownership reviewed the splotches you reported on your pool surface, and everything looked the way it should for a newly plastered surface. What you noticed/described on your finish is normal and not considered a defect of workmanship or an issue with the material. Our office office never presented you with a $7000 repair and Im not sure where you got a figure like that. The price of the service youre describing in our industry is only about $1100.
I know on your project specifically, there were issues regarding the final grade that was completed by your communities landscapers which ultimately ended up preventing the pools overflow from operating as designed. Our team, including the owner, made several sit visits to your pool, which confirmed that the landscaping which was installed after we were finished, was raised above the overflow pipe which was preventing was from being able to drain as it should. In addition the downspouts from the gutters continue to flood the area between the homes. We recommended to you to install a French drain system as this would be the only way to alleviate the issues caused by your landscapers. We said it would be the best option for them to fix the problem they had created. Should you decide to take the issue up with your landscaper you will find the overflow will work as designed.
As for the seal and the salt cell, our office was never notified, so we couldnt report a warranty call to the manufacturer which would have had the repair or replacement covered under warranty at no expense to you.
We are always continuing to improve the way we build projects. Landscaping is something that we have more recently taken under our wing to try and alleviate the issues that hiring inexpensive landscapers end up, causing for the homeowners after we leave their yard.
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