ComplaintsforAlpha Wireless
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Complaint Details
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Initial Complaint
03/08/2022
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
I have 3 phones with Boost and problems with all three. Line 1: boost claimed the iPhone xr had a 3g sim card and the service would be ending 3/31/22 and I would need to get a 5g sim card, Boost stopped phones ability to make/receive calls and texts on 2/17/22. when i called they told me I had to get a better plan along with the sim card. Ended up having to change number after going to another carrier. Boost refused to unlock the phone or give me the account # or refund the $35 that was paid for the month of March, with no use of the phone, we had to loose the # and move to another carrier. The March payment was pending in my bank when we gave up the # because they would not 100% unlock the phone. Again they asked me for a screen shot of my bank statement. LINE 2: my son is a Marine and I had to up his plan to unlimited data, which I did. Plan was $35 new plan was $50. They charged me $15 then $50, then another $50, refunded the extra $50. This month they charged me $50 and another $15. When I called they denied the charges and asked me to send them a screen shot of bank statement!! Refund now sits at $65. To get his account # They have to call it, problem is he is on a military base in North Carolina. And they have also messed with his phone and can only use it with WIFI. LINE 3: Currently very poor service, can not receive texts without using data, calls get dropped. I bought my phone, through Boost, in Sept 2021 and it is 5g. phone worked perfectly 2/17/21. Total refund due is $100Initial Complaint
02/09/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
On February 3rd, my wife and I purchased three lines and two phones from the boost mobile store located at 177 Semoran Blvd in Fern park Florida. Two of the lines and were for me and my wife, and two phones were purchased from this location. The third line was for my daughter. She had an iPhone se, but a friend gave us an eight. We were having trouble setting up service on the iPhone 8. Apparently phone had not been completely unlocked. We were told that they could "set up service on the SE just to get us going, and we could come back at a later time and they would switch service over to the eight." We went back the next day and got the service switched over from my daughters old SE to her new/used iPhone 8. Unfortunately, we were surprised when they charged us an additional activation fee. They told us that they can't simply switch the SIM card, they had to activate another phone and we were being charged. They then proceeded to tell us that had we called boost, it could've been done for free. We were not told any of this previously. I feel we were intentionally mislead. I voiced my concern to the owner of the store, and he told us we should've known. In my opinion, the employee should have let us know that there would be an additional activation fee, and that we could also go online to avoid said fee. I don't switch phone plans everyday. I rely on the people at the store to guide me through the process. In addition to that, the new phone that my wife received freezes up constantly and has to be turned off and on again to work properly. Her battery won't maintain a charge and dies quickly. The battery on my phone dies quickly as well and the battery health in my settings says the battery is only operating at 75%. According to Apple, battery needs to be replaced. It's says on my receipt that I have seven days to return a faulty phone. When I went to exchange the phones, the owner refused. He asked me to leave the store and hangs up when I call about the issue.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.