Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/22/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need an immediate refund of the money I gave to this company. I was put on a bus with a driver that seemed to be new and went to a stop that was 1 hour away at *** that he was not suppose to and then the bus left 1 hour late and went out the way so that put me around 3.5 hours behind. I missed a flight I had and had to pay thousands of dollars and then also I had to pay for a night at a hotel. Also, the driver was new and I even felt un-safe on the trip. I want a full refund for all the money I gave to this company immediately.

  Business Response

  Date: 04/01/2025

  Dear *****,
  
  We regret the inconvenience you experienced during your trip. After reviewing the details of the incident, we confirm that the bus made an unplanned stop, which contributed to a delay. However, the primary cause of the extended travel time was traffic congestion due to Spring Break.
  
  As a resolution, we have processed a full refund of $228.17 for the tickets purchased. A confirmation email was sent to you on March 25th under case number ******. Please check your inbox, including spam or junk folders, to ensure you received it.
  
  If you need further assistance, feel free to contact our support team. We appreciate your feedback and apologize for any inconvenience this may have caused.
  
  Best regards,
  
  The RedCoach Team

  Customer Answer

  Date: 04/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:03/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was left stranded at a gas station in *******. I was on time for my bus boarding in *******. The bus arrived and the driver called all passengers for ******. She announced ******* to ******. I walked to her and showed her my **** pass with the ** code. She saw it and and approved and allowed ******* sister to board.After riding 45 minutes, the driver stopped at gas station. The driver was irresponsible & attempted to leave early twice without allowing the 5 other passengers to board. She first drove off with 4 people waiting. A dad ran into the street to call her back to pick up his daughter who she was leaving behind. She tried to leave 7 minutes early. After he confronted her she parked again Then, another minute passed and an old woman arrived. It was once she boarded and that our driver realized she had too many passengers. She then began to check tickets, and upon getting to us, said we were on the wrong bus. She insisted that the next bus was ours and was coming in 10 minutes. We were stranded at Cypress Telge Stop.After waiting 45 minutes, No bus arrived.I had paid in full along with 2 assigned seats and had no way ******* a passenger, I dont know the bus schedule of all Red Coach busses. The driver is supposed to confirm passengers correctly when boarding. Due to her error, My ********** were left in the middle of nowhere. We had to arrange last minute transportation which was very expensive.On 11/30/24 Red Coach customer service confirmed that a refund would be issues, but then processed to never follow up with me, or send confirmation via email. I have had several conversations since , all in the same pattern, ending with no accountability taken.

  Business Response

  Date: 03/13/2025

  Dear Assitan,

  We sincerely apologize for the experience you had during your trip. We understand how frustrating and stressful it must have been to be left stranded due to an error on our part. This is certainly not the level of service we strive to provide, and we deeply regret the inconvenience this caused you and your sister.

  After reviewing your case, we confirm that a refund of $174.84 has been processed to your original payment method. Additionally, we have taken internal measures to prevent situations like this from happening in the future.

  We truly appreciate your patience and understanding, and we are very sorry for the way this was handled. If there is anything else we can do to assist you, please dont hesitate to reach out.

  Best regards,

  The RedCoach Team

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased tickets on 2/10 to go to ******* via RedCoach. It is now the week of our trip and we went to check on our tickets. Only to see that they were canceled. I immediately contacted customer service and was told that our tickets were not canceled but the route had been changed to add stops. I advised that is not true and sent a screenshot showing our tickets were canceled. The agent then responded okay they were canceled but we sent you new tickets. I said no you did not, we never received any new tickets or notice of you canceling. He responded sorry Ill resend the tickets now and let our team know the website is having issues. He then resent tickets that had a later arrival time, more stops, but also still showed canceled and unusable. I advised him to refund us immediately. Due to this being their fault I told him we need what we paid on our debit card needs to be refunded to our debit card and not as a voucher. He said let me see what I can do. He came back twenty minutes later and said he had to create a case for a refund and this can take up to 7 business days.. not that we were actually refunded. This is deplorable as we now have to rent a car to get to ******* and spend more money now. This was completely fraudulent on RedCoach end and I have proof of everything.

  Business Response

  Date: 03/13/2025

  Dear Jasmine,

  We regret any inconvenience you experienced regarding your ticket cancellation. After reviewing your case, we confirm that your refund has been processed as follows:

  - A voucher refund of $62.98, issued under voucher code ************, as per the original payment method.

  - A refund of $45.31 to your original payment method.

  Both transactions were completed on February 28 under case ******, and confirmation was sent to *******************************************.

  If you need any further clarification, please let us know. We appreciate your understanding.

  Best regards,

  The RedCoach Team

• Initial Complaint

  Date:02/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Urgent Follow-Up: Unresolved Claim for Damaged Luggage Dear RedCoach Customer Support,I am following up on my unresolved claim regarding damage to my checked-in luggage and fragile contents during my recent trip with RedCoach. Despite multiple follow-ups, I have not received any response from your team, which is extremely frustrating and disappointing.Trip Details:Ticket Number: ************ Service Code: 9081 Class: Business Class Seat Number: 5D Departure: *********** - **, ** | Oct 29, 2024, 3:00 AM Arrival: ************* | Oct 29, 2024, 9:45 AM Issue:My scooter parts (valued at $850) were damaged, leaving me without my primary mode of ***************** trolley bag (valued at $150) was completely destroyed and is unusable.Lack of ****************** for Fair Resolution:I promptly filed my claim with all necessary documentation (photos, repair estimates, and proof of travel).I have reached out multiple times but have yet to receive a response.This situation has caused significant financial and personal inconvenience, and I need a resolution as soon as possible.What I Am Requesting:Given the lack of response and the extent of the damages, I am formally requesting a fair compensation of $1,000 to cover repair and replacement costs. I believe this is a reasonable and justified request based on the evidence provided.I kindly request a written response within 7 days regarding the status of my claim. If I do not hear back, I will have no choice but to seek further assistance through appropriate consumer protection channels. I would prefer to resolve this matter directly with RedCoach in a fair and professional manner.Please confirm receipt of this email and provide an update at your earliest convenience.Sincerely,**** ****** ***

  Business Response

  Date: 02/19/2025

  Dear **** ****** ***,

  We sincerely regret the inconvenience you experienced with your checked-in luggage. After reviewing our records, we were unable to locate a previously registered claim associated with this issue. Nonetheless, we have now created case number ******** to ensure your concern is properly addressed.

  Our team will be reaching out to you directly at ********************** to guide you through the next steps and work toward a resolution as soon as possible. Please keep an eye on your inbox, and dont hesitate to reach out if you have any additional information to provide.

  We appreciate your patience and understanding.

  Best regards,

  RedCoach Customer Service

  Customer Answer

  Date: 02/26/2025

   
  Complaint: 22910122
  
  I am rejecting this response because I reached out to RedCoach, but their response was not satisfactory. They simply mentioned that they are "working on it," and it has already been two weeks since I submitted my request. There has been no meaningful update or resolution.
  I request a prompt and proper response regarding this matter.
  Sincerely,
  **** ****** ***

  Business Response

  Date: 03/13/2025

  Dear **** ****** ***,

  We sincerely apologize for the inconvenience and frustration this situation has caused you. We understand how important your belongings are and regret that your luggage and its contents were damaged during your trip.

  While RedCoach is not responsible for items stored inside checked luggage, we want to assist you in the best way possible. Per our policy, you are eligible for the luggage insurance payment of $250, which we are prepared to process for you.

  To proceed, we have opened case #****** for your reference. Our team will be reaching out shortly to request your ****** or Zelle details in order to issue the payment.

  We appreciate your patience and understanding, and we truly regret any inconvenience this has caused. Please let us know if you need further clarification, and we will be happy to assist.

  Best regards, 

  The RedCoach Team

  Customer Answer

  Date: 03/18/2025

  Subject: Rejection of Business Response Complaint #********
  Dear BBB Representative,
  I am rejecting the response from RedCoach regarding my complaint (#********) because the compensation offered does not fully cover the extent of the damage to my luggage and its contents. I respectfully request that RedCoach reconsider their compensation amount or provide further justification for the policy limit applied in this case.
  Additionally, I have reached out to RedCoach multiple times via email, but they have not responded to my follow-ups regarding this matter. Their lack of communication has further added to my frustration, and I would appreciate BBBs assistance in ensuring a proper resolution.
  I look forward to your guidance on the next steps.
  Sincerely,
  **** ****** Al

  Business Response

  Date: 03/20/2025

  Dear BBB Representative,

  We appreciate the opportunity to address Mr. **** ****** **** concerns regarding his damaged luggage. We regret any inconvenience he has experienced and assure you that we have reviewed his case thoroughly.

  As previously communicated, RedCoachs baggage policy states that our maximum liability for checked luggage is $250 per adult ticket. This policy is in line with industry standards and is clearly outlined in our terms and conditions. Unfortunately, we are unable to extend compensation beyond this amount, as we do not cover damage to personal belongings inside the luggage.

  We have responded to Mr. **** initial claim and follow-ups, providing all necessary clarifications. While we understand his dissatisfaction with the policy limitations, we remain committed to assisting him within the scope of our regulations.

  Please let us know if any further clarification is needed.

  Best regards,

  The RedCoach Team

  Business Response

  Date: 03/20/2025

  Dear Mr. **************** you for reaching out again regarding your claim. We truly understand how frustrating this situation has been for you, and we sincerely regret any inconvenience caused during your trip.

  As previously mentioned, RedCoachs baggage policy limits liability to a maximum of $250 for checked luggage. Unfortunately, we are unable to provide additional compensation beyond this amount, as our policy does not cover personal belongings inside the luggage.

  We appreciate your understanding, and we want to assure you that your feedback has been noted. If there is anything else we can assist you with, please do not hesitate to reach out.

  Best regards,

  The RedCoach Team

  Customer Answer

  Date: 03/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ****** ***

  Customer Answer

  Date: 03/25/2025

  Dear ****** *.,
  I recently received notification that my complaint (ID: ********* against Red Coach has been marked as resolved. However, I have yet to receive the $250 compensation that Red Coach agreed to provide.
  I have followed up with them directly, but they have not responded or processed the payment. Since the resolution has not been fulfilled, I kindly request that this complaint be reopened until Red Coach completes their commitment.
  Please advise on the next steps to ensure that the business follows through with their agreement. I appreciate your assistance in this matter.
  Best regards,
  **** ****** ***

  Business Response

  Date: 04/01/2025

  Dear ****** *.,
  
  We appreciate your follow-up regarding complaint ID ********. We would like to clarify that RedCoach has already taken the necessary steps to process the agreed $250 compensation.
  
  On March 13th, we contacted Mr. **** ****** *** via email requesting his Zelle or ****** details to issue the payment for his damaged luggage. After several email exchanges, we finally received his payment details on March 29th.
  
  As of now, the payment request has been forwarded to our accounting department and is currently being processed. Once the transaction is completed, Mr. *** will receive a confirmation email along with the receipt.
  
  We kindly ask for patience as this process is completed. If any further updates are required, we will keep Mr. *** informed directly.
  
  Best regards,
  RedCoach Customer Support

  Business Response

  Date: 04/01/2025

  Dear Mr. ***************** you for reaching out regarding your compensation payment. We would like to provide you with an update on the status of your $250 reimbursement for your damaged luggage.
  
  As per our previous communication, we requested your Zelle or ****** details on March 13th to proceed with the payment. We received your information on March 29th, and the request has now been forwarded to our accounting department for processing.
  
  Once the payment is completed, you will receive a confirmation email along with the transaction receipt. Please allow some time for the process to be finalized. If you have any further questions, feel free to reach out.
  
  Best regards,

  The RedCoach Team

  Customer Answer

  Date: 04/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ****** ***

• Initial Complaint

  Date:01/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 12th, 2025, I was supposed to get on a bus that should have arrived to ***************, *** ***************************** at 12:40 P.M.. As per the bus recommendation, I arrived at the stop 15 minutes prior to the bus arrival time, where there were around 6 other passengers waiting as well before me. The bus had never arrived, and customer support would lie claiming that the bus had arrived and stayed at the stop for 10 minutes. As seen in other complaints of the company, this is an extremely common occurrence of the business. We all waited at the stop for almost 2 hours before deciding to look for alternative solutions. When attempting to reach a resolution with customer support, the agents would cut off the chat early if the word refund was mentioned (which they did to all other passengers who were at the stop), and the last agent spoken to lied about opening a refund case in order to get me to stop contacting them. RedCoach may attempt to lie about their driver arriving at the stop, however the bus GPS tracker was turned off so no tracking was available for the customers and there is no way for ********************** to verify their story. Their refusal to provide a service paid for is very disappointing considering I used to rely on the company for reliability. When told that a case for a refund was opened, I never received a confirmation email or any such refund.

  Business Response

  Date: 02/08/2025

  Dear Myscha,

  We sincerely apologize for the inconvenience you experienced on January 12th while waiting for your bus to ***************. We understand how frustrating this situation must have been and regret any miscommunication regarding the service.

  After reviewing your case, we have processed your refund, and the confirmation has been sent to the email associated with your booking. The bus did make a stop at the location; still, this was a service operated by a third-party company working with us that day. We acknowledge that the information provided may not have been clear, and we will take steps to improve communication in such situations.

  We appreciate your past trust in RedCoach and hope to have the opportunity to serve you again in the future with a better experience. If you need further assistance, please do not hesitate to reach out.

  Best regards,

  The RedCoach Team

• Initial Complaint

  Date:01/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  we booked a bus from ***** to *******. we PAID for business class seats which h are extra. we arrive and the busses does not have business or first class sesting. I requested these seats for the extra leg room for accessibility. I was told that I was "lying" and that I couldn't have booked it. I had my ticket showing it. we get seated and I went to chat with customer service about it to see if I could get a refund at least for the difference in cost. I was put in a chat room with someone who responded ONCE in 20 minutes. I finally gave up and started the text feature, I was told that because I got on the bus, I would not be refunded and they would give me a voucher. I explained that I live 18 hours away and a voucher doesn't help me or my companions. they told me they would check with their manager and never heard from. them again. I texted back to speak with someone else and they told me the same thing. apparently I should have just refused to get on the bus and I stead been stranded at the airport 18 hours from home.disgusting business practices. the bus was filthy. there were bugs crawling all over the bathroom.I would NEVER book redcoach again. I will all I wanted was a refund for the difference in cost of the seats. I wasn't asking for anything *************** put the icing on the cake, they asked me to do a survey, and then I validated the survey code before I could even click on it.

  Business Response

  Date: 02/08/2025

  Dear *****,

  Thank you for reaching out and sharing your experience with us. We sincerely apologize for the inconvenience you encountered during your trip. We understand how frustrating it must have been to not receive the business class seating you paid for, and we regret any discomfort this caused.
  As per our terms and conditions, we are unable to issue refunds for tickets that have already been used. Nonetheless, as a compensation for the downgrade, we have provided four vouchersone for each passengerwhich can be used for any of our routes. These vouchers are valid for six months, with the possibility of an additional one-month extension after expiration.

  Here are the voucher codes:
  250202060901
  250202635738
  250202420409
  250202243103

  We deeply regret the issues you mentioned and will escalate this feedback to our operations team to ensure our buses meet the highest standards. Additionally, we apologize for any lack of responsiveness in our customer service chat. We are continuously working to improve response times and overall customer support.

  If you need further assistance or have any questions regarding the use of your vouchers, please feel free to contact us.

  Sincerely,

  The RedCoach Team

  Business Response

  Date: 02/08/2025

  Dear *****,

  Thank you for reaching out and sharing your experience with us. We sincerely apologize for the inconvenience you encountered during your trip from ***** to *******. We understand how frustrating it must have been to not receive the business class seating you paid for, and we regret any discomfort this caused.
  As per our terms and conditions, we are unable to issue refunds for tickets that have already been used. Nonetheless, as a compensation for the downgrade, we have provided four vouchersone for each passengerwhich can be used for any of our routes. These vouchers are valid for six months, with the possibility of an additional one-month extension after expiration.

  Here are the voucher codes:
  250202060901
  250202635738
  250202420409
  250202243103

  We deeply regret the issues you mentioned and will escalate this feedback to our operations team to ensure our buses meet the highest standards. Additionally, we apologize for any lack of responsiveness in our customer service chat. We are continuously working to improve response times and overall customer support.
  If you need further assistance or have any questions regarding the use of your vouchers, please feel free to contact us.

  Sincerely,

  The RedCoach Team

• Initial Complaint

  Date:01/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I couldnt use my $50 RedCoach ticket due to a safety and health emergency. Despite reaching out via phone, email, and WhatsApp, they were unresponsive and, when they finally replied, rude and dismissive. As a first-time customer, Im appalled by their lack of professionalism. I will never use or recommend RedCoach again.

  Business Response

  Date: 01/20/2025

  Dear ****,
  
  Thank you for bringing this matter to our attention. We sincerely apologize for any frustration you experienced during this process.
  
  As outlined in our Terms and Conditions, passengers have the option to cancel their tickets up to three hours before the scheduled departure time. When a cancellation is made, a voucher for the ticket value (minus applicable fees) is issued, which allows flexibility for future travel. This policy applies to cancellations made via our website, through our customer service phone line, or by chatting with one of our agents.
  
  Unfortunately, as the ticket was not cancelled within the designated time frame, a refund, or a voucher are not possible. When purchasing a ticket, passengers agree to these terms, which are clearly stated during the booking process.
  
  We are sorry to hear about your emergency and are deeply concerned that our team may have come across as dismissive. Providing professional and empathetic support is a top priority for us, and we will address this internally to ensure such experiences are not repeated.
  
  Should you have any further questions or need assistance, please do not hesitate to contact us directly at ********************************************************************
  
  Thank you for your understanding.
  
  Sincerely,

  The RedCoach Team

  
  

• Initial Complaint

  Date:01/07/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Urgent Luggage Theft Incident and Lack of Response December 1st 2024 From *************** To *********** I am writing to formally express my deep concern and dissatisfaction regarding a recent incident involving the theft of my luggage from one of your buses . Bus number ***** Despite promptly reporting the theft and providing all necessary details, I have yet to receive any meaningful response or assistance from Red Coach in resolving the matter. I have asked for small things such as Red Coach calling customers about my luggage and requesting access for myself or the detective handling my case to have any camera ********** a customer, I expected a higher level of professionalism and accountability from your company, particularly in cases of theft and lost property. The failure to address this issue in a timely and effective manner has left me feeling not only frustrated but also disheartened by the lack of concern for the well-being of your passengers. I have lost faith that Red Coach is willing to meet the standards professed on their website. Unanswered emails and unsympathetic phone calls highlight my experience by rude employees I kindly request immediate attention to this matter, including an investigation into the incident and appropriate actions to recover my belongings.Red coach has never reached out to me in regards to reimbursement nothing of matter for my belongings It is not just a matter of a large financial loss but a sentimental one, too.

  Business Response

  Date: 01/20/2025

  Dear ******,
  
  Thank you for reaching out and sharing your concerns regarding the incident involving your luggage on December 1st. We deeply regret the distress and inconvenience caused by this situation and understand how important it is to address your concerns thoroughly and promptly.
  
  Upon investigating the matter, we confirmed that the service you travelled on was operated by one of our third-party partners. When you reported the incident, we promptly contacted the operating company, and they informed us that a piece of luggage matching your description had been located. However, we understand you confirmed that it was not your missing luggage.
  
  While we are unable to provide direct access to camera footage due to privacy policies, please rest assured that we take these matters seriously. We will continue to work within our procedures to assist with any information relevant to your case.
  
  We sincerely apologize for any frustration caused by delays or unsatisfactory interactions during this process. Your feedback has been escalated internally to ensure better handling of such situations in the future.
  
  Thank you for your patience and understanding as we work to address this issue.
  
  Sincerely,
  
  The RedCoach Team

• Initial Complaint

  Date:01/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told I would receive a refund in November of 2024 and have never received it. Every time I follow up about it I am told a supervisor will reach out to me and they never do.

  Business Response

  Date: 01/08/2025

  Dear *******,

  Thank you for bringing this matter to our attention. We sincerely apologize for the delay in addressing your concerns and for any frustration this situation has caused.

  We confirm that a refund for the full amount of your ticket has been processed. Details regarding this transaction, including confirmation, have been sent to the email address associated with your account. If you have not received this information or require further assistance, please don't hesitate to contact us directly at ********************************************************************.

  We understand how important timely communication is, and we are committed to improving our processes to prevent such delays in the future. We truly value your patience and the opportunity to make things right.

  Thank you for choosing our service, and we apologize again for the inconvenience.

  Sincerely,

  The RedCoach Team

• Initial Complaint

  Date:11/14/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  had a ticket for ** to ******* was left waiting for 4 hrs bus never arrived and i had to leave. company did not communicate effectively about the situation. Was told I would get a refund in a week and its been almost 3 weeks with no response or communication from them.

  Business Response

  Date: 11/28/2024

  We have confirmed that a refund was successfully processed for the passenger. The refund was issued to a **** card ending in 2068, registered under the passengers name. We appreciate the passenger's patience and understanding during this process.

  Customer Answer

  Date: 12/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* ******