ComplaintsforDr. Sound
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I told them that I wanted an AM FM C D player.What they put in was just a a m f m And?The vehicle had a system in it before that worked two days They told me.The wiring was no good and charged me another fifty dollarsInitial Complaint
05/14/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
They sold me incompatible car stereo after then I ship it back to them (got bunch of evidence ) item shows delivered I called the business to verify they got it the employee said yes.***** claimed to the bank he didnt get it which is a lie , and after that he send me text message with laughing emoji that he wonAttached reopened case letter I sent to the bank that they attached all the evidence there.Initial Complaint
05/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On april 25, 2023 my mechanic ************************* took my car to Dr. Sound for radio install. When car returned I was in shock. They had scraped the dashboard and the radio was installed incorrectly. They added 2 black brackets one on each side of the radio that block the buttons and radio installed at an angle so the top 2 buttons inop. those 2 are on/off and cd release. Car was returned next day and they claimed nothing can be done, thats the way they installed it , if I wanted anything changed I had to pay another $172 for a new installation. I did buy the paint to repaint the dashboard ($27) and did that myself . I want the radio installed in a professional way so I want my money back to be able to take my car to someone else
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.