ComplaintsforCarico International LLC

• Initial Complaint

  12/31/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  My fianc and I went to an event where we had won a package from the bridal fair. That night we decided to buy some pots and pans. I charged it on my credit card for $3,007 I was told it would take 2 weeks. In this time, I never heard any updates or received any form of communication. I finally decided to reach out to the company because it was now December 20th. I reached out the 20th and was told someone would be in contact with me. No one bothered emailing me. I reached out again the 21st, and the 25th, and finally received an email from ********************* December 26th stating that they delivered my package and to check with the package room/office. I had told them I have not received anything and I was disappointed in the lack of communication. I have yet to hear anything. I then emailed again this morning 12/29/23 around 9 am and still have not received any form of communication. At this point, I no longer want to do any business, and want a refund.

  

  Business response

  01/18/2024

  Good morning,

  The customer bought the product from one of our authorized distributors on December 11, 2023. The order shipped the very next day.
  
  On December 26, 2023, the customer reported that she did not receive the merchandise. Two days later, on December 28, 2023, our customer ********************** department replied to her email. They provided her with the tracking information and suggested that she contact her building office or mailing room.According to the ***** site, the package was delivered and signed for. (We have attached copies of that email exchange.)
  
  After that, the customer reported that they did not receive the product and requested a refund. Our customer ********************** representative explained to the customer that they must contact the distributor from whom they made the purchase directly for any returns or refunds. Additionally, we have initiated a claim with ***** to start an investigation into the missing package.

  Customer response

  01/25/2024

   
  Complaint: 21074698
  
  I am rejecting this response because I have no received this product. I paid $3,000 and still have no product and its been over a month. I have gone and looked for this package and its not here. I reached out to the company and no one seems to know what to do.
  
  Sincerely,
  
  *************************

• Initial Complaint

  11/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  we had the sales person come to our home for a in home demo of there products. there pots and pan look absolutely amazing, heavy duty and looks great. we were told they are all non stick pots and pans and very easy to clean. they hold the temp and have a steam button on the top to help with cooking pressures. we recieved these on 9/17/2023 and since then have had nothing but problems with them constantly sticking and cannot clean easly like we were told by the rep names Al ******** i reached out to the company and after a couple back and forth emails, the vise president calls me *********************************, vice president of Carico International and tells me maybe im cooking with to high of temp. he sends me 14 videos of cooking and how great these pans are. i told him we are not happy with these pans which he then tells me he is confident that i will love the pans IF i follow the videos. he also stated that these pans are NOT NON-STICK and you must put some sort of oil, butter or cooking spray to get the food to not stick, in fact in one of his videos he put oil in a pan to cook eggs and then talks about how great the eggs slide around. we are not happy and want these picked up and a full refund.

  

  Business response

  12/01/2023

  Carico International LLC has provided products to help people live longer, healthier lives for over 52 years. We have hundreds of thousands of satisfied customers around the world.
  
  In this case, Carico Customer ********************** received a call from a consumer who was not happy with their cookware, which was purchased from an independent distributor.  Instead of sending the customer back to the distributor, ******************** sought to assist the consumer.
  
  The consumer informed us that he has a relative who has the Carico cookware who truly loved it.  He said they were very satisfied. 
  As mentioned above, the consumer purchased Carico cookware from one of our independent distributors.  The customer indicated difficulty using the cookware. To properly assist the customer, we need to get some basic background information to know where to start explaining.Accordingly, we had asked a few questions such as did he receive and review the manuals, brochures and/or instructional videos.
  
  One key to using Carico cookware, which is readily apparent from our manuals, brochures and/or instructional videos is that you no longer need to use high heat. This is a common problem for first time users.Once corrected, the consumers love using the Cookware.
  
  We asked the customer how many temperature settings his stove had and what setting he used with the cookware: 10 We then what setting was used with the cookware: set it on to cook the foods, he said 7.   We taught the consumer to how to pre-heat the pan by not exceed a medium temperature setting, then to lower the temperature to low and finally closing the vapor valve and spinning the lid to create a vacuum seal. All of this is explained in detail in our manuals, brochures and/or instructional videos.
  
  As per our instructions, it is recommended to thoroughly wash the cookware with hot soapy water before use to remove any manufacturing oils. Although this step might seem obvious, it is essential to ensure that the cookware is clean and safe for cooking and eating.
  
  It was apparent that the customer did not follow any of these simple steps. We again explained that doing so will change their cooking experience and sent them videos and pictures so they would completely understand.
  
  Shortly after Carico spent all of this time explaining how to use the Cookware and sending the videos and the pictures, the consumer wrote requesting a return and refund, without ever applying the simple instructions we gave them.
  
  We let them know that Carico was not a party to their contract to purchase, so the consumer would need to contact the distributor from which he purchased the cookware. 

  Customer response

  12/05/2023

   
  Complaint: 20899912
  
  I am rejecting this response because:

   

  it was not shortly afterwards that i requested a refund it was after watching the 12 videos the vice president sent me and trying it, the food still sticks. after i requested a refund is then and only then when i was told im sorry even though i am the ** i cannot give you a refund but i am confident that we can convince you to love them you just have to keep trying and i still dont like that i would need to contact the Rainbow company that sold them to us for a refund. we are not happy with this company that sells lifetime warranty pans and yet will not provide refund. the company now throws there hands up and says to me im sorry but we will not refund you. 
  
  Sincerely,
  
  *******************************

  

  Business response

  12/18/2023

  *************************

  Stainless steel cookware is the most commonly sold form of cookware around the world. It significantly outsells non-stick cookware.Millions of people, including tens of thousands of Carico customers, use stainless steel cookware to prepare their meals without any issue.
  
  Carico's cookware is made with the highest grade of stainless steel, which is 316 Titanium.
  
  ******************** is correct in stating that the cookware comes with a lifetime warranty. However, ******************** is requesting a refund not because the cookware is defective or malfunctioning in any way, but because he may be unable or unwilling to learn how to use them properly. There is nothing wrong with the cookware. If the cookware was defective, Carico would have immediately repaired or replaced it according to the terms of its warranty.

  

  Business response

  12/19/2023

  
  

  *************************

  Stainless steel cookware is the most commonly sold form of cookware around the world. It significantly outsells non-stick cookware. Millions of people, including tens of thousands of Carico customers, use stainless steel cookware to prepare their meals without any issue.
  
  Carico's cookware is made with the highest grade of stainless steel, which is 316 Titanium.
  
  ******************** is correct in stating that the cookware comes with a lifetime warranty. However, ******************** is requesting a refund not because the cookware is defective or malfunctioning in any way, but because he may be unable or unwilling to learn how to use them properly. There is nothing wrong with the cookware. If the cookware was defective, Carico would have immediately repaired or replaced it according to the terms of its warranty.

• Initial Complaint

  07/22/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I have had an open account that has been inactive for years. I have attempted in the past and again currently in the last week to try and close the account and the ********************** refuses to get back to me. There is no money owed but the account remains open. I would like assistance with then to follow up and close my account.

  

  Business response

  08/08/2023

  We did some research on Ms. ********* account.
  As it turns out, she has two accounts with ********** Market one of our distributors that finances with us. One account is a 'revolving credit account' while the other is an 'installment account'.
  In 2020, ******************** requested to close the revolving credit account, but the installment account remained open. This might have caused confusion for both parties involved.
  We have been in contact with ******************** and are currently working on closing her installment account as she has requested.

  Customer response

  08/08/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  04/03/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I reached out to Carico because one of the cookware items I purchased has started to turn yellow and failing. I received an email stating I did not properly wash it the first time as described, which I did do, and I have not received a response since. I want a replacement or refund for this 5 qt pot.

  

  Business response

  04/26/2023

  One of the Independent distributors for Carico, *****  lives in the area near this customer.  This customer bought from a ********************** called Health Craft, who Carico supplies products to.  **** spoke to the customer on April 14th and explained to her how to clean the stubborn stains by using a commonly sold product called Bar Keepers Friend. The customer told **** she was familiar with this product as she uses it in her family's bakery!
  
  **** said he will follow up and insure the customer is satisfied.

  Customer response

  04/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  12/09/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  THEY REPORTED THINGS ON MY CREDIT REPORT THAT IS NOT SUPPOSE TO BE ON THERE AND THEY VIOLATED MY RIGHTS AS A CONSUMER I FILED MULTIPLE DISPUTES 15 USC 1692G SEC 809(B) FCRA 15 USC ****i

  

  Business response

  12/19/2022

  After careful review of ****************** dispute(s), we have determined that the account financed with Carico International, and reporting on his credit report, does belong to him. On 9/20/2022, ************************************** a membership agreement with Carico International. The process of completing the finance application with Carico requires the customer to affirmatively acknowledge that they have read the agreements and wish to proceed. The customer affirmatively agreed and acknowledged that he wished to enter into the finance agreement with Carico for the purchase of the membership via DocuSign. (See attached). **************** made his down payment using his personal credit card. The deposit charge was authorized as a verified purchase, and permitted Carico International to process the card for Automatic Debit payments.
  
  The Agreement also specifies:
  - You will receive bills from Carico International, Inc. for financing. Carico or something similar will appear on your credit card statement, if applicable.
  - Carico will establish an approved line of credit for me.
  - I agree to observe and comply with the terms and conditions of this Credit Plan and not to permit a default to occur. I further agree not to take any action to permit any event to occur which materially affect my ability to pay.
  
  Please keep in mind; we keep comprehensive records of all correspondence and conversations with customers. On a number of occasions, our representatives communicated with **************** at the very same email that is on the BBB Complaint.
  The customers first payment on 10/26/2020, made on the same credit card as his down payment, was returned NSF. He was again declined on 11/16/2020 after providing another credit card to our representative. Speaking by phone, and corresponding by email, our reps received multiple promises to pay by *************** via credit card and check through February of 2021, but he never complied. His account aged into default and was charged-off as a bad debt in March of 2021.
  Virtually every month since August of 2021 he has been barraging the Finance Department with ************* disputes, and in August of 2022, we received Identity Theft paperwork from ****************. He utilized again the same email on the ** Theft paperwork that he utilized on his Credit Agreement, which was also used to correspond with our team for payments. On Sept 9, 2022, I called and spoke with **************** at the number provided on the ** Theft report.The call was recorded with his permission. He acknowledged that the email was his personal email, the address was his parents, and the employer on his credit application was where he works. He first indicated, He had an uncle in prison that might have initiated this, but when the phone calls and correspondence were discussed, he indicated that he did not wish to pursue this any longer. He expressed that he was too young, and just didnt want his credit to fall the way it did, and he had goals and dreams he wanted to accomplish with his credit.At this point, he acknowledged his responsibility and the call was terminated.Unfortunately, we again began receiving credit bureau disputes from him the very same month through to November of 2022.
  As it stands, we are now receiving this complaint via the BBB. As our investigation has determined, this is his legitimate account, and we will continue to report the history to the bureaus.

• Initial Complaint

  07/13/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  The sales person Sold my 90 year old mother an air filtration system for $1249 and failed to inform her that she had only 3 days to return the equipment if she was not satisfied or that the filtration was done via ozone generation. When she tried to return it, she was then informed that a 25% restocking fee will be billed. They are using deceiving sales practices. To this day, the equipment has not been collected and the invoice was already issued for the whole amount

  

  Business response

  08/03/2022

  This account has been resolved and the merchandise that was sold to his mother was picked up and the order has been cancelled.

  The customers account now has a zero balance. 

• Initial Complaint

  10/12/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Estoy realmente enfadada con esta compañía, ellos lo único que quieren es mi dinero y no quieren solucionar mi problema, el día 09/07/2021, les compre un sistema de purificación de agua, el cual nunca pudo ser instalado en la casa ya que la casa no cuenta con una llave de paso, la vendedora siempre estuvo al tanto de la situación, a ella le envié fotos de la casa y Ella siempre me aseguró que si se podía instalar sin ningún problema, ya a pasado un mes con el producto en casa el cual sigue empacado y en perfectas condiciones, necesito hacer una devolución del producto y simplemente ya cerrar con esto, la vendedora me dio la opción de regresarlo y hacerme responsable de gastos de envío, y perder mi pago inicial de 450$, luego me cambia la opción y me dice que no, que solo puede hacerme cambio de mercancía por otros productos que llegue al monto de 4 mil dólares, yo no puedo aceptar esa opción ya que no necesito nada de lo que me ofrece, solo quiero que me solucionen y acepten su product I am really angry with this company, they only want my money and they do not want to solve my problem, on 07/09/2021, I bought them a water purification system, which could never be installed in the house since the house does not have a stopcock, the saleswoman was always aware of the situation, I sent her photos of the house and she always assured me that if it could be installed without any problem, a month had already passed with the product At home, which is still packed and in perfect condition, I need to make a return of the product and simply close with this, the seller gave me the option to return it and be responsible for shipping costs, and lose my initial payment of $ **** then He changes my option and tells me no, that he can only exchange merchandise for other products that reach the amount of 4 ****************, I cannot accept that option since I do not need anything that he offers me, I just want him to solve and accept your product

  

  Business response

  11/05/2021

  Business Response /* (1000, 5, 2021/10/20) */ Good morming, We spoke to the sales person about this customer last week and we also talked to Ms. ********* (the customer) as well. Since the customer is renting the house the sales person advised her it was better for her to buy an undercounter unit and 2 shower filters, but the customer insisted on the whole house. The installation was not possible without having to break walls, so she decided to cancel the order. We tried alternative options, but we got nowhere. Finally, both parties agreed to cancel the order. In addition, the customer understood she would lose her deposit and agreed to send us back the product at her cost. We will have our Customer Service department make the arrangements with her for this.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩