Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a notice from Chase Credit ********************* stating they had declined a transaction in the amount of $46.57 from this merchant. As always, they gave me the option to re-run the transaction or report it as fraud. I chose the latter, as this "business" is clearly fraudulent as was the charge. I researched them online, and nowhere do they list what their "service" is, what their prices are, or anything else. Seven years working for ********** in fraud taught me that such businesses are usually centered in a foreign country, such as Cypress. These entities function through the dark web and utilize sophisticated hacking software to gain consumer credit card information. ***** fraud will block this merchant, and issue me a new card. I recommend proactively asking your bank to block merchants who issue unrecognized charges against your card, in addition to reporting these charges as fraudulent. I, too, tried to contact this merchant; no answer by phone, and their "chat" did not respond. I am reporting this entity to the *** and the *** as well. They do use other web addresses; a quick search will help you find them.

  Business Response

  Date: 07/10/2023

  Huckleberry Consultants is a US based business specializing in membership-based websites.
  Our customer service center is available 365 days a year, 24 hours a day and all of our agents are authorized to handle ALL customer requests, which include, but not limited to cancellations, explanations and full refunds. Customer satisfaction is very important to us.
  
  I have checked our logs and do not see any contact from you with either your email address or your name. We have monitors and perform bi weekly testing of all our technology in order to avoid interactions as you have stated. We are not able to locate any attempt from your side and confirm our operations have had zero downtime in 2023.

  Customer Answer

  Date: 07/18/2023

   
  Complaint: 20295941
  
  I am rejecting this response because:

  This is the exact same language this entity uses for ALL its responses to complaints. It fails to answer the question I posed: "What did you bill me for--what services do you provide?"

  This entity never states what it does. Whomever is writing these responses also lies; mine isn't the first complaint where Huckleberry states there's "no evidence" of my contact with customer service. Even if it were true, (that I didn't contact them, which I did, because my bank REQUIRES it), that changes nothing. They still refuse to describe what specific services they offer, and how they got my credit cars information.

  I've done no business with these people. Chase Bank has already determined this was a fraudulent charge. These people are clearly not a real company. This is 100% fraud.

  
  Sincerely,
  
  *******************

  Customer Answer

  Date: 08/02/2023

  Here is a screenshot of my text from Chase. There is also a screenshot showing I called their "customer service" number. The call lasted over two minutes. During that call they refused to give me any information about the nature of their business or why they had charged me. They hung up on me. The website screenshot showing this is their number is included. They also charged me ***** via a different website: www.xptrtdr.com. This website also lists "Huckleberry Consultants" as its owner.

  Business Response

  Date: 08/25/2023

  We have gone back and reviewed this now a second time.  We have no way of know who initiated the purchase of this online membership.  All we can see is that our system, as well as ***** detected this attempted transaction as fraud.   Our system places transactions like this in a negative database, so sales like this will not be approved.

  Customer Answer

  Date: 08/26/2023

   
  Complaint: 20295941
  
  I am rejecting this response because:

  This entity has still failed to explain exactly what services they provide, which further indicates this is not a legitimate business. Their customer service employees also will not respond to the question. They DID charge me, as I have shown. Since that would automatically make me a "customer," why won't they explain what they sell? This is clearly a scam, and since I am a senior citizen, I have also reported this "business" for elder theft, deception and abuse to the appropriate party.

  Fraud has already been claimed and established (by me, **************** and this "merchant's" response). BBB needs to take action, investigate the entity, notify any and all relevant agencies (FTC, FCC, **** and make sure Americans are aware that this is a fraudulent company which refuses to say exactly what product or services they sell.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:06/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I, too, was charged for a service from STSW H.com that I never requested. I will research this company but I also had to cancel my credit card. I will update with any further info as I proceed.

  Business Response

  Date: 06/14/2023

  Good day, 

  We are sorry to hear you were not happy with your membership and that you chose to have the subscription chargedback and therefore going through the hassle of getting a new card. We offer 24 hour customer service by email, chat and phone to cancel memberships and issue refunds. 

  Regards, 

  Huckleberry Consultants, Inc.

  stswch.com

  ************

  **********************************

• Initial Complaint

  Date:02/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January 2023: Our bank asked us if a $46.57 charge from "stswch.com" was valid. We said no and they cancelled our credit card and issued a new one. February 2023: We received a SECOND text from our bank asking if a $46.57 charge from "stswch.com" was valid. We said no, so they AGAIN cancelled our card and issued new ones.February 13, 2023: I went to the stswch.com website and chatted with a representative, asking for specifics on why they were trying to charge our card when we have never heard of them.She said they are a payment gateway that works with hundreds of merchants and would need to know the merchant name to answer my question. I told her all I knew was "stswch.com" and asked her to find the merchant with my name and email address. She asked for my credit card number, which I was not willing to provide. She then got very rude and tried to blow me off, but I persisted in wanting an answer. She then ended the chat...basically hanging up on **** instantly initiated a new chat and spoke with someone else, who told me that "Huckleberry Consultants" was the merchant that directed them to charge my card. I had never heard of them, so I looked them up and called them.The representative informed me that they are a payment processor that works with hundreds of merchants and that the company that directed them to charge our card was "stswch.com".I explained to her that I had contacted stswch.com, who told me that Huckleberry Consultants was the merchant who directed them to charge my card. I told her that both of you cannot be right and that something was obviously wrong here. I asked her which one was correct: Huckleberry or stswch.com?After a long pause, she said, "I understand I have adequately answered your questions and hope you have a nice day. God bless." She then hung up on me.At that point, I contacted my credit card company and explained this to them. They agreed that this seemed fraudulent and said they would allow no further charges from either ***

  Business Response

  Date: 02/16/2023

  Good day, 

  I was able to find ***************** in our system. It looks like he attempted to join one of our online subscription based websites on 02/12/23, however, his card ending in **** was declined.

  Best Regards, 

  Huckleberry Consultants, Inc.

  Customer Answer

  Date: 02/17/2023

   
  Complaint: 19409211
  
  I am rejecting this response because:

  This does not address the three specific issues outlined in my original complaint:

  1) The stswch.com Chat representative hanging up on me. I made it clear that she had not answered my question, but she still wrote that "she had sufficiently addressed my concern" before hanging up.

  2) The Huckleberry Consultants rep I spoke with who told me that stswch.com had initiated the declined transactions. After I told her that stswch.com representatives told me that Huckleberry Consultants had initiated the transaction, I asked her to account for these contradictions. After a pause, she said, "I have answered your questions so I will hang up now. Have a nice day and God Bless." She then hung up.

  3) In addition to the shoddy and disrespectful customer service reflected in these experiences being substantial and bewildering, their responses are not consistent with the complaint response from Huckleberry Consultants. 

  4) I STILL have no idea what SPECIFIC merchant initiated these transactions.

  I also need to know how Huckleberry Consultants was able to get my new credit card number only days after my bank issued it in response to the original fraudulent transaction. Chase Bank issued a new credit card after the transaction. A few days later, Huckleberry Consultants attempted to charge my NEW credit card even though I had not given that information to them.
  
  Sincerely,
  
  *****************

  Business Response

  Date: 03/07/2023

  Thank you for taking the time to respond to our information.

  To be clear we have identified, read and reviewed the communication between the customer and our call center staff. We do not find anything incorrect with the way the customer service agent handled themselves on the one occasion the customer chatted with our agent though the customer service website. They are provided all necessary information for the review of the billing capacity of the transaction only.

  We would like to clarify a few of the accusations below with facts:

  The customer contacted our customer service center once, and that was through chat.

  At no time in the discussion was a full card requested. This is not something we condone or support. The only data needed to identify transactions are the first 6  and last 4 of a card number.

  The customer attempted to purchase a recurring monthly subscription to our website on 2/12/23

  The customer's card was declined by HIS bank on 2/12/23.

  We do NOT have access to any 'new' card information he is suggesting. We see the card and call was on the same day he attempted the purchase. The only card we have on file was and is the
  original card used for the purchase.

  Due to the declined transaction, our system immediately placed his card in our negative database and blocks it for any future purchases.

  We are an online marketing property with many options for our users to gain access to material online. While we do not promote our company name, we do promote our brands and this user clearly does not understand
  online marketing or what they actually attempted purchased.

  Our call center and support is open 7/24/365 to provide billing related support to the end user.

  At the end of the day we have provided a service, this user was unsatisfied and to maintain a good standard we always and continue to offer support to the billing aspect of the products.

• Initial Complaint

  Date:11/07/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Huckleberry Consultants charged my bank account $46.57, and I have no idea why. I do not have any knowledge of Huckleberry Consultants, and I have no membership or other transactions with them. This is a fraudulent charge

  Business Response

  Date: 11/08/2022

  Dear ***********************, 

  Your membership has been cancelled. We have refunded your ***** Please allow 3-5 business days for your finacial institution to refund your account. 

  Regards, 

  Huckleberry Consultants, Inc.

  www.stswch.com

  ************

  **********************************

• Initial Complaint

  Date:10/03/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Almost daily I am getting new fraudulent charges for $46.57 taken out of my checking account. I have emailed this company customer service and they reply that they will reverse and refund these fraudulent charges in 5-7 days, and that they will stop any new charges; BUT every day I get new fraudulent charges. I don't believe they will ever resolve this so now I will have to miss work and go to my bank to have all these fraudulent charges stopped for good. BLSSMT.com $46. 57 charges, as well as METUVE.com for $39.95 charges almost daily. This needs to stop now!

  Business Response

  Date: 10/04/2022

  Good Day.

  There is one charge in our system for $46.57, which was credited back to the customer on 10/2/22 when they called in to request the credit.   The account has been deactivated in our system and no other charges will occur.  Not clear why the customer is saying we are charging them daily - there was one initial charge on 9/30/22 for the $46.57, and it was credited when requested.

  If you have any other questions or concerns, please feel free to contact us.

  Thank you.