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Business Profile

Express and Transfer Services

Welj Express Services LLC

This business is NOT BBB Accredited.

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Complaints

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Complaint Details

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  • Initial Complaint

    09/17/2024

    Complaint Type:
    Delivery Issues
    Status:
    Unanswered
    Welj Express is a shipping and forwarding company that transports packages from the **** to *****. I sent them a package, confirmed delivered to their **** office on August 28, but everything went downhill from there. The package never showed up in their system, so I contacted them right away. They told me they'd "follow up," but after five days, still nothing. They said the package hadnt yet arrived at their office in *****, but promised another follow-up.Three days later, I reached out againand thats when they completely ignored me. The ************** stopped responding to all my texts and calls. The **** number, which had replied twice, also ghosted me on WhatsApp. Now, my package is lost, and instead of helping me, theyve chosen to ignore me as if the problem will go away on its own.Whats worse is that after looking into it, I found that others have had the same experience: lost packages, terrible communication, and awful customer service. This seems to be a recurring issue for Welj Express, and its shocking how poorly they handle problems.This is by far the worst customer service Ive experienced. I worked hard to pay for the items in that package, and the fact that theyve lost it and are pretending I dont exist is incredibly frustrating. The person handling their international line is clearly not fit for the job, and it feels like no one there actually cares about their ************ filing this complaint because this company clearly has a problem, and I want others to be aware.Desired Outcome: I want Welj Express to locate my lost package and ensure its delivered. If not, I expect proper compensation. They also need to improve their customer service and stop ignoring customers like this.

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BBB Rating & Accreditation

D+

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Contact Information

4871 NW 9TH AVE

Fort Lauderdale, FL 33309

Visit Website
(786) 538-0006

Customer Complaints Summary

1 total complaints in the last 3 years.

1 complaints closed in the last 12 months.

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