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Business Profile

Fence Contractors

Ace Fence Company
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/04/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid these peoplee the whole Amount of money because I thought they had done their job correctly,But one of the poles after the fence installation was wobbly,and still is. It seems it was not attach yo the floor, This fence was installed more than 3 months ago. I have emailed them, sent videos and pictures with no answer from the business. I havent been able to use the fence because I am afraid it will fall , I explained to them that my neighbor agreed with attaching the fence to his wall. So it should be a 10 mins job *** and still they havent fixed. Once they emailed me back more than months ago or more saying to be patient. Now they dont even answer emails or calls. I closed the bbb complaint before in good faith. But obviously the good faith was on my part only. Also this company advertise itself as a bbb A+ ( is it really ) I want the BBB to find out about maybe false advertising on their part.

    Business Response

    Date: 09/07/2022

    First, we would like to point out that we have not received this complaint until today and are responding immediately.

    A customer and their neighbor may not agree to violate building codes and so attaching this customers fence to a neighbors house as she requests would have resulted in failing the inspection because part of her fence would have been built past her own property line. The issue with the loose part of the customer's ********************** was resolved by our returning and shoring up two posts with additional concrete. While the issue was certainly not resolved quickly, it was resolved of our own accord and before we became aware of this complaint to the BBB.

Ace Fence Company is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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