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Business Profile

Flooring Contractors

EMF Flooring Design LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Flooring Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/02/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 11, 2024, I agreed with ********************************, the owner of EMF FLOORING DESIGN LLC to complete a job. On March 11, 2024, I transferred $3,000 as a deposit for the job. I also transferred an additional $3,000 on March 14, 2024. So, I deposited a total of $6,000 as agreed for the job.. After my several follow up attempts, ****** continued to lie and delay starting the job. I told him because of the lies and continued delays, he breached our agreement as related to starting and being able to timely complete the job as agreed so I demanded my deposit be returned. He called and also wrote me apologizing and documenting his mistakes and delays. He also wrote to me that he would return my deposit. He has not returned my deposit. He is now refusing to do so. I have all the written correspondence. Please, I need help to get my $6,000 returned.

    Customer Answer

    Date: 05/02/2024

    Attached is the relevant part related to the contract which is documented in my iMessages. 

    Customer Answer

    Date: 05/07/2024

    Just a quick update. I have received $5,401 from ******. He refuses to pay the remaining $599 that is owed to me because of an excuse that he paid to someone not part of our contract. I told him that he breached our contract. Further told him about his dealings with others not part of our agreement is not relevant to our agreement. He breached. May I have your help obtain the $599 that is still owed to me. I sent our agreement as BBB requested. Please let me know if you need all emails, texts and any of our communications. I have all of it, including the lies and apologies that he has given for the breach in his attempt to resolve and continue with the job which it is too late to complete. Thank you for any help. 

    Business Response

    Date: 05/21/2024

    I ***************************** owner of EMF Flooring Design LLC take total responsibility of that complaint, I am really sorry for what happened, I never had bad intentions, I did not pay the balance of $599.00 because I was trying to get back that money I paid to *********************************** to process some permits with the City of ***********, ********************** had some personal issues and delayed all the process and didn't explained it to me, so I assumed that everything was under control.  ********************** apologized with **************** for the all situation but He couldn't understand. Here is what ********************** wrote to ****************

    "****************,

    I'm so sorry, my mistake !!!, I didn't follow you with this email I sent you a couple of weeks ago. In my last few weeks I had a big emergency and I lost attention in my duties.

    But I already have you as a priority A1A in my tasks and with these documents signed and notary by you and me, I will be able to complete the paperwork for the City, right away.

    My apologies again.

    The city usually takes 10 to 20 days with any comments or approval, and because it's not a big project I hope it will be fast.

    I have no excuses, thank you.

    ****** ********************************* *****, PM
    The R ************** CGC"

    This statement is a proof that I wasn't lying, I am not a liar.

    I agree to pay $599.00, I will send the money by ***** on 05/22/2024, I request to **************** to confirm.

    Thank You.

    *****************************

    Customer Answer

    Date: 05/27/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

EMF Flooring Design LLC is NOT a BBB Accredited Business.

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