ComplaintsforPerformance Golf

• Initial Complaint

  08/02/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I purchased a Strike sequence video package for $50.41 on March 18, 2023. On the invoice and emailed receipt, it had something listed for scratch club for $0.00. I never signed up for a scratch club and have been unknowingly charged $31.11 every month since April of 2023. That is $497.76 of unauthorized charges since I never agreed or consented to this subscription that was added! There was no indication that I would be signing up for a subscription to be billed monthly. I ONLY consented to purchase the videos. Unless authorization was hidden in t&c in order to make the original purchase of strike sequence. This is a predatory practice and in no way are you able to stop the subscription online. You are forced to call for a number that doesn't answer and leads to dead prompt. There is no way to cancel online. This is an unethical practice. This is predatory scam and there should be an opt out button.

  

  Business response

  08/05/2024

  To whom it may concern,
  
  I trust this message finds you well.
  
  I am writing in response to a complaint submitted by ********************************* regarding recurring charges associated with her account.
  
  The complaint pertains to her subscription to ************* Our records indicate that ******* purchased the Simple Strike Sequence training program, which included a 14-day complimentary trial of ************* followed by a monthly charge of $29 plus tax once the trial period ended. This arrangement was clearly outlined in the terms of service agreed upon by ******* at the time of purchase.
  
  To address this issue, we have taken the necessary steps to terminate the ************ subscription to prevent any future charges. Additionally, we have processed a refund for the related charges.
  
  Thank you for your attention to this matter.

  Customer response

  08/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  07/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  i bought the True Swing Sequence golf package for $47. after an hour of upselling on the website I clicked no for everything. i got to the end checked the bill on 7/31 and see ************** 14 Days FREE, then $29/mo. There was no mention of this when i signed up. I am requesting a refund of $47 and also guarantee my bank statement wont get charged. this is day 1 of purchase so still in free trial period but based on this business track record I give them 0% trust not to charge my acccount. They should remove this trial on statements - it's misleading and it needs to be shut down immediately. just look at all the complaints... clearly they are trying to defraud customers. buyer beware. I'm also requesting a $47 refund same day as I wouldnt have bought the subscription if I knew how dishonest this business is.

  

  Business response

  08/02/2024

  To whom it may concern,
  
  I hope your day is going well.
  
  This is in response to the complaint filed by ***************************** regarding the subscription on his account.
  
  According to our records, ****** purchased our True Swing Sequence program, which includes a 14-day trial for ************* After the trial, a $29/month billing begins, as outlined in our Terms of Service. This subscription is optional and can be canceled at any time by contacting us via phone or email.
  
  We have taken the necessary steps to cancel the ************ before the trial period ends, ensuring that no future charges will be incurred. I have confirmed that no charges have been deducted from the account associated with *************
  
  We have also processed a refund of $47 for the True Swing Sequence training program.
  
  I trust this resolution brings about an amicable conclusion to the matter.
  
  Thank you.

  Customer response

  08/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  07/28/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I purchased a straight stick 7 iron from performance golf around the first of July for ****** dollars I believe it was. Had to go through numerous offers to sign up for other training videos and aids and such before I could ever get the order finished for the 7 iron. I refused all offers that the company was trying to sell me. A few days later my debit card was charged for the 7 iron which was fine, but a couple weeks later I get a recurring ***** dollar charge on my debit card in which I didnt knowingly sign up for. This company is somehow scamming people for recurring charges that we are not aware of. I need these charges stopped and my money reimbursed for the recurring charges I didnt knowingly sign up for.

  

  Business response

  07/30/2024

  To whom it may concern.
  
  I hope your day is going well.
  
  I'm writing to address the complaint filed by *********************** about the recurring charges on his account.
  
  According to our records, ***** purchased our Straight Stick product, which includes a 14-day trial for ************* After the trial period, a $29/month billing begins, as outlined in our Terms of Service. This subscription is optional and can be canceled at any time by contacting us via phone or email. We hadn't received any cancellation or refund requests from ***** until he filed his BBB complaint.
  
  In response, we have canceled his ************ membership. In line with this, we have processed a refund for the related charge.
  
  I hope this resolves the issue.
  
  Thank you.

  Customer response

  07/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  07/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On about June 21, 2024, I purchased two VIP golf instruction packages. I was charged $4,700 for each. I told the sales person I wanted to discuss this decision with my wife who was out of the country at the time. She would return in about two weeks. He said lets go ahead and reserve your places. When she returned home we discussed and decided it was too much money and that we didnt want to do that. I sent an email requesting to cancel and requesting a refund on about July 15. The instruction package is for October 15. They answered that all sales were non refundable. I said I was not told of that policy, that I thought I was reserving the the places only. They said that by accepting receipt of the solitation e-mail I acknowledge the policy. It was not stated in the email, there was only a link to terms and conditions which I had not noticed or clicked on. I think this is a deliberately deceptive business practice. This is a huge amount of money, and the salesman only said to reserve my spots, but did not disclose that it was a non refundable deposit. I have been charged $9,400 for a product I cant afford and do not want.

  

  Business response

  08/01/2024

  To whom it may concern,
  
  I hope your day is going smoothly.
  
  This is in response to the complaint lodged by ******************* concerning the charge for the *** Golf Experience.
  
  As stated in our Terms of Agreement, all school payments are non-refundable at any point of purchase. This was also stated in the email confirmation sent to Mark upon completing the payment for the *** Golf Experience.
  
  When we fill spots at schools, we close them to other ***s, which is why these tickets are non-refundable.
  
  However, we want to make sure to resolve this issue and provide the best course of action for our valued customers.
  
  We noticed that **** already filed a chargeback for the $9,400 charge. We are currently waiting for the concerned party to withdraw the chargeback.
  
  As soon as we are notified by the bank that the payment is released from hold, we will process the full refund right away.
  
  I trust the proposed resolution helps in amicably resolving this issue.
  
  Thank you.

  Customer response

  08/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  07/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 06/20/24, I saw a video of a simple golf swing. I thought it might be helpful as I am a new golfer. I purchase a beginning video. I could never open the video or find the number to call. I then started getting calls to add this and that to the program, but )I am a busy Realtor. People called that was very difficult to understand, and they kept saying, don't worry, you will not get charged. I guess they meant until the trial was over. This was not explained. I got charged $29.00, $47.00, and then $299.00 for a total of $375.00. When I called the company, the CS agent was very friendly and said they would cancel my subscription. He then said someone would call me to let me know what they would do about the charges; that was four days ago.

  

  Business response

  07/26/2024

  To whom it may concern,
  
  I hope your day is going smoothly.
  
  This is in response to the complaint filed by ******************* regarding the charges on his account.
  
  Our records indicate that ***** purchased the True Swing Sequence training program, which included a 14-day complimentary trial of ************* followed by a monthly charge of $29 once the trial period ended. This arrangement was clearly outlined in the terms of service agreed upon by ***** at the time of purchase.
  
  Moreover, our records show that ***** spoke with one of our phone sales representatives and agreed to sign up for a free trial of Champions Pass which then bills $2099 after the trial period.
  
  We have taken the necessary steps to cancel the ************* Champions Pass, and True Swing Sequence training program ensuring that no future charges will be incurred. In line with this, we have processed a refund for the related charges.
  
  I trust this resolution brings about an amicable conclusion to the matter.
  
  Thank you.

  Customer response

  08/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

  Customer response

  08/02/2024

  BB, Thank you for helping me with this problem. When reading the company response it sounded to me they were going to process a refund for the complete charges, especially noting I could not even get into the first program. The other issue the need to relook at the way the agents call continually and push and push all the time repeartin no worries you will not get charged. Clearly these people are on commision. I totally understand commision sales I am a real estate agent. This is not how you work with clients. I think they just keep hitting redial until someone answers. With that said even their response was shady, saying they were going to refund the charges of $375.00. I received an email indicating they would refund $47.00, this is totally unacceptable. It is no wonder the company has so many complaints.

  Thank you again for your help but I DO NOT accept their response

  *******************

  

  Business response

  08/05/2024

  To whom it may concern,
  
  I hope your day is going well.
  
  I am reaching out to address *********************** complaint regarding the charges and phone calls received from our company.
  
  Firstly, I want to confirm that we have successfully canceled the ************* Champion's Pass, and the True Swing Sequence training program. No further charges will be billed on the account. In line with this, we processed a refund for the related charges for a total of $375.
  
  We have also resent the refund receipts to the email address associated with the account.
  
  Additionally, as requested, we have removed *****'s email address and phone number from our mailing and call list to ensure he does not receive any further communications from us.
  
  I believe these actions satisfactorily resolve the matter.
  
  Thank you.

  Customer response

  08/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  07/23/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On May 3, 2024, I ordered a 56 degree wedge golf club from Performance Golf for $147.34. On May 17, 2024, I noticed that Performance Golf had charged my **************** card for an additional $29. On May 18, 2024, I called Performance Golf to ask what the charge was for. The woman I spoke with said my purchase of the golf club included a free two week offer, and that if I didn't cancel within 2 weeks, Performance golf would begin charging me $29 a month. I told the woman I did not want or ask for the offer and requested a refund. She agreed to refund the $29. Then she told me about another offer for 45 days of free on-line golf coaching. I told her I was not interested in the on-line golf coaching. Despite this, she apparently signed me up for the offer without my permission. On July 22, 2024 I was reviewing my **************** bill for the month of July, 2024, and noticed a charge from Performance Golf for $99 on July 3, 2024. I Immediately called Performance Golf to contest the charge and to demand a refund. The woman I spoke with said she would have to refer my request to their "escalation department" and that I would be contacted in the next ***** hours. Today I received a call from "*****" at Performance golf. After recounting the history set forth above, I again requested a refund. ***** said they had sent me an e-mail on July 20th confirming the terms of the on-line coaching. I told ***** that I did not recall seeing the e-mail, but since I did not accept the offer, I probably didn't pay any attention to it. In any event, I pointed out that I have never logged into their program, have never sent in any videos of my golf swing or had any contact whatsoever with their on-line program. Nevertheless, ***** said he would not authorize a refund. In reviewing other complaints against Performance Golf on the BBB website, it appears that Performance Golf has a pattern and practice of perpetrating this type of scam. Thanks for your assistance.

  

  Business response

  07/24/2024

  To whom it may concern,
  
  I hope your day is going smoothly.
  
  This is in response to the complaint filed by ******************************* regarding the charge on his account.
  
  Our records show that ****** spoke with one of our phone sales representatives and agreed to sign up for a free trial of VIP Coaching which then bills $99/month after the trial period.
  
  We have taken the necessary steps to cancel this subscription ensuring that no future charges will be incurred. In line with this, we have processed a refund for the related charge.
  
  I trust this resolution brings about an amicable conclusion to the matter.
  
  Thank you.

  Customer response

  08/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  07/12/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Two to three months ago I reached out to have my subscription cancelled. I emailed and called. I also notified my card company to no longer process payments. I now have a charge from this company. I have called a left a message and have not received a call back. I want my subscription canceled and card credited.

  

  Business response

  07/15/2024

  To whom it may concern,
  
  I hope your day is going smoothly.
  
  This is in response to the complaint filed by ************************* regarding the charges on his account.
  
  Our records indicate that ****** engaged in a discussion with one of our phone sales representatives and opted to enroll in a complimentary trial of VIP Coaching, which is subsequently billed at $99 per month after the trial period.
  
  As a resolution, we have canceled his VIP Coaching. In line with this, we have processed a refund for the related charges.
  
  As also ****** requested, we have removed his contact details, and will no longer receive further calls and marketing emails from us.
  
  I trust this resolves the matter amicably.
  
  Thank you.

• Initial Complaint

  07/11/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Was charged for membership in ****** i never agreed to.want billing charges off my credit card.

  

  Business response

  07/12/2024

  To whom it may concern.
  
  I hope your day is going well.
  
  I'm writing to address the complaint filed by *********************** about the recurring charges on his account.
  
  According to our records, **** purchased our Straight Stick product, which includes a 14-day trial for ************* After the trial period, a $29/month plus tax billing begins, as outlined in our Terms of Service. This subscription is optional and can be canceled at any time by contacting us via phone or email. We hadn't received any cancellation or refund requests from **** until he filed his BBB complaint.
  
  In response, we have canceled the ************ membership. In line with this, we have processed a refund for the related charge.
  
  I hope this resolves the issue.
  
  Thank you.

• Initial Complaint

  07/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Performance Golf sells you golf clubs, which are fine and I have no problem with. The problem is they try and sell you a subscription to online training videos called scratch golf. I declined the offer and said I did not want to sign up for any subscriptions, I only wanted to buy the golf clubs. They then say sorry to hear you dont want the subscription, but well give you a 14 day free trial anyways. Even though you declined the subscription, they charge you after the 14 day trial. Absolutely no notification. I caught it on my credit card. I contacted performance golf and they say the subscription is automatically enrolled (even though I declined it when buying the clubs) bc you have cancel it again after the 14 free trial (which again I declined). So Im out the money for the monthly subscription and they said they were going to cancel my subscription. Well I was just charged AGAIN for another month. Ive read other peoples complaints where they have spent months dealing with Performance Golf trying to keep them from charging them. I will be reporting them to my credit card company, but I would recommend that no one should do business with Performance Golf. They are shady company that has no integrity!

  

  Business response

  07/15/2024

  To whom it may concern,
  
  I trust this message finds you well.
  
  I am writing in response to a complaint submitted by ******************* regarding recurring charges associated with his account.
  
  The complaint pertains to his subscription to ************* Our records indicate that *** purchased the ONE Wedge product, which included a 14-day complimentary trial of ************* followed by a monthly charge of $29 plus tax once the trial period ended. This arrangement was clearly outlined in the terms of service agreed upon by *** at the time of purchase.
  
  To address this issue, we have taken the necessary steps to terminate the ************ subscription to prevent any future charges. Additionally, we have processed a refund for the related charges.
  
  Thank you for your attention to this matter.

  Customer response

  07/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  While the resolution of my refund is acceptable, I would like to point out that in Performance Golfs response, they fail to take ownership of the fact that after I complained to them the first time about being enrolled and having my card charged, i was told my membership would be cancelled and I would not be charged again. 30 days later, my card was charged again which is what prompted my complaint with the BBB, but Performance Golf didnt want to include those details in their response because they didnt want to take accountability for their mistake. Either way, I am satisfied with the refund and you can close this case. Thanks for your assistance. 
  
  Sincerely,
  
  *******************

• Initial Complaint

  07/09/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I purchased a club in January and the following month I was billed $499 and $99 on the same day. Since then every month I was charged $99 and $29 . My wife finally asked me about the charges and we disputed the with our credit card company. They said that the charges were confirmed (from performance golf) so they would not refund. To date performance golf has fraudulently charged $1040 above the cost of the club. I have called them for over a month to resolve this and have been promised that a case manager would call within ***** hours. This has not happened in the past week yet. Please help

  

  Business response

  07/15/2024

  To whom it may concern,
  
  I hope your day is going smoothly.
  
  This is in response to the complaint filed by ********************* regarding the charges on his account.
  
  Based on our records, *** purchased our EZ3 product, which includes a 14-day trial for ************* After the trial, a $29/month billing begins. This arrangement was clearly outlined in the terms of service agreed to by *** at the time of purchase.
  
  Moreover, our records show that *** spoke with one of our phone sales representatives and agreed to sign up for a free trial of Champions Pass and VIP Coaching which then bills $499 and $99/month after the trial period.
  
  We have taken the necessary steps to cancel these subscriptions, ensuring that no future charges will be incurred. In line with this, we have processed a refund for the related charges.
  
  I trust this resolution brings about an amicable conclusion to the matter.
  
  Thank you.

  Customer response

  07/16/2024

  After numerous attempts to reach someone that could help me a manager contacted me and said that they had emails showing that I had requested their programs for online golf help.  I asked this person to send me copies of those emails and to this day I have not received them.  What was sent was their billing but no correspondence from me.  They refunded approximately one half the amount they defrauded me and that was the last I have had any contact 

  Customer response

  07/16/2024

   
  Complaint: 21961392
  
  I am rejecting this response because: this company has defrauded many people with their deceitful marketing practices and the bbb has perpetuated this by giving the high ratings simply because the resolve issues.  I will not be a part of this collusion 
  
  Sincerely,
  
  *********************

  

  Business response

  07/18/2024

  To whom it may concern,
  
  I hope your day is going well.
  
  This is in response to the complaint filed by *********************.
  
  For reference, we have attached the refund receipt for Champions Pass. A refund of $200 was issued last 7/9/24 and another refund of $299 on 7/15/24.
  
  We have also sent separate emails to the email address registered on the account for the refund receipts related to the $29 and $99 charges for the ************ and VIP Coaching memberships.
  
  To confirm once again, all services were now canceled and no further charges will be taken from the account. We have also refunded all related charges for a total of $1040.
  
  Thank you for your attention to this matter.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩