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Complaint Details
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Initial Complaint
07/08/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
For over a year Performancr Golf has charge me a fee of 20 per month for a subscription I do not remember signing up for. I have tried to cancel several times by phone and email. Noresponse. I turned them in to my credit card company. Got a refund, changed my number. They still did not stop.
Business response
07/09/2024
To whom it may concern,
I hope your day is going well.
I am writing in response to a complaint submitted by ************************* concerning recurring charges associated with his account.
The matter pertains to his subscription to ************* According to our records, ***** purchased our Power Loading Formula training program, which included a 14-day complimentary trial of ************* followed by a monthly charge of $19 plus tax once the trial period ended. This arrangement was clearly outlined in the terms of service agreed to by ***** at the time of purchase.
In an effort to address this issue, we have terminated the ************ subscription to halt any future charges. Furthermore, we have processed a for the related charge.
Thank you for your attention to this matter.Initial Complaint
07/04/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Ordered a golf club in good faith from their website and tried like h*** to not fall for their over aggressive marketing tactics. I only wanted the club but was signed up for a 14 day trial to their "scratch club" their website is all about up selling and after trying to get out of their video about how great their stuff is I left the website after about 15 minutes gave up not thinking I had to deny their pending subscription. I was charged last month but didn't see it in my bank statement. I saw another charge this morning and then went back into my history and saw the other charge. I went to their website this morning and there is no place to cancel on the website, only more things to sign up for. I contacted customer service that they didn't want to give a refund only subscribe to more things! I had to insist that I cancel this subscription and Not make another one. I only want my $29 back from June's sub that I never wanted in the first place. They should be forced to change their tactics and their webpage so they can't prey on customers buying something in good faith.Business response
07/08/2024
To whom it may concern.
I hope your day is going well.
I am reaching out to address the complaint lodged by *********************** concerning the recurring charges on his account.
According to our records, ******* purchased our ONE Wedge product, which includes a 14-day trial for ************* After the trial period, a $29/month billing begins, as outlined in our Terms of Service. This subscription is optional and can be canceled at any time by contacting us via phone or email. We hadn't received any cancellation or refund requests from ******* until he filed his BBB complaint.
In response, we have canceled his ************ membership. In line with this, we have processed a refund for the related charges.
I hope this resolves the issue.
Thank you.Initial Complaint
07/03/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I was interested in improving my golf game so I decided to spend $65 on a device to help through Performance Golf. Boy what a mistake. As soon as I ordered it, I was bombarded with emails and then texts continuously. At one point I had 13 emails within a 24 hour period. I also received constant texts about going to ******* for some golf retreat. When I ordered the device, I did not realized they signed me up for a free subscription to their help channel. They then would charge me $30 a month until I realized it on my credit card, which I then immediately canceled. I never signed up for the service. I never used the service and quite frankly I was quite upset from the very beginning as they were harassing me with constant emails and texts. I believe they know what theyre doing because people dont realize that they get signed up for this and then after a couple months will end up cancelling it. So Performance Golf will get $30/month until people realize what theyre doing. This is wrong and really is bad advertisement. I should be refunded for all the subscription as I never used it and never asked for it. If I could I would send back the device and wish I never contacted them.Business response
07/08/2024
To whom it may concern.
I hope your day is going well.
I am reaching out to address the complaint lodged by ************************* concerning the recurring charges on his account.
According to our records, ****** purchased our StraightAway product, which includes a 14-day trial for ************* After the trial period, a $29/month plus tax billing begins, as outlined in our Terms of Service. This subscription is optional and can be canceled at any time by contacting us via phone or email. We hadn't received any cancellation or refund requests from ****** until he filed his BBB complaint.
In response, we have canceled his ************ membership. In line with this, we have processed a refund for the related charges.
I hope this resolves the issue.
Thank you.Customer response
07/19/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
07/02/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I bought a golf driver on 4-10-24 from Performance golf for $271.41 using a credit card. I did not order anything else. I have been charged by Performance golf ***** on the same card on 4-24 and again on 5-24Business response
07/08/2024
To whom it may concern.
I hope your day is going well.
I am reaching out to address the complaint lodged by ******************* concerning the recurring charges on his account.
According to our records, **** purchased our SF1 Driver product, which includes a 14-day trial for ************* After the trial period, a $29/month billing begins, as outlined in our Terms of Service. This subscription is optional and can be canceled at any time by contacting us via phone or email. We hadn't received any cancellation or refund requests from ***** until he filed his BBB complaint.
In response, we have canceled his ************ membership. In line with this, we have processed a refund for the related charges.
I hope this resolves the issue.
Thank you.Initial Complaint
07/02/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
In April 2024 I signed up for access to Performance Golfs training videos. The cost was suppose to be $29.00 after a free grace ******* I did not buy anything else from them or authorize any other charges to my credit card. On 4/20/24 they charged my credit card three charges, $47.00, $25.00 and $67.00. I have no idea what these charges are for. They then charged me $29.00 on 5/4/24 and $29.00 on 6/4/24. I do not want to continue my subscription but have no way to cancel it. I have called the phone number several times and no one picks up after dozens of rings. I am willing to pay the two $29.00 changes for what I signed up for but I need a refund for the $139.00 charged to my credit card on 4/20/24 for charges I did not authorize. And I would like to cancel my account.Business response
07/05/2024
To whom it may concern,
I hope your day is going smoothly.
This is in response to the complaint filed by ******************* regarding the charges on his account.
To clarify further the charges, here are the list of training programs that was purchased by **** on his account.
Simple Strike Sequence - $47.00
Simple Strike Approach Shots - $67.00
Simple Speed System - $25.00
According to our records, **** purchased our Simple Strike Sequence, which included a 14-day complimentary trial of ************* followed by a monthly charge of $29 once the trial period ended. This arrangement was clearly outlined in the terms of service agreed to by **** at the time of purchase.
In an effort to address this issue, we have terminated the Simple Strike Approach Shots, Simple Speed System, and ************ subscription to halt any future charges. Furthermore, we have processed a refund to his account for the related charges.
Thank you for your attention to this matter.Customer response
07/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
07/02/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
In May I purchased a product created by *****************************, for $79.99 from Performance Golf. I then received numerous phone calls from sales representatives trying to sell other products. I declined and was surprised to see a charge for $325 on my credit card from Performance Golf. I reached out by phone and was told someone would get back to me in 24 hours. That did not happen, so I called back and then was told it would be 72 hours, which also did not happen. I called again and was promised someone would call me back by the end of the day, snd I would be sent the customer service representatives personal phone number if no one called me back. Well, neither of those things happened. I just called and got voice mail. Definitely a bait and switch or sell and scam operation. Be very cautious when doing business (if you call it that) with this company.Business response
07/05/2024
To whom it may concern,
I hope your day is going smoothly.
This is in response to the complaint filed by *********************** regarding the charge on her account for Champions Pass.
Our records show that ******* spoke with one of our phone sales representatives and agreed to sign up for a free trial of Champions Pass which is then billed $299 plus tax after the trial period.
To address this issue, we have taken the necessary steps to cancel the Champions Pass. Additionally, we have processed a refund in the amount of $325.91 to his account.
I trust this resolution brings about an amicable conclusion to the matter.
Thank you.Initial Complaint
06/30/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Subscribe if only you wish to continue foreverI canceled my subscription more than a year ago and still they are billing my credit card. When I complain, they tell me that they are not charging me, yet they are.Business response
07/03/2024
To whom it may concern,
I trust this message finds you in good health and spirits.
I am writing in response to a complaint submitted by ***************** concerning recurring charges associated with his account.
The matter pertains to his subscription to ************* According to our records, **** purchased our Reverse Slice Sequence training, which included a 14-day complimentary trial of ************* followed by a monthly charge of $19 once the trial period ended. This arrangement was clearly outlined in the terms of service agreed to by **** at the time of purchase.
In an effort to address this issue, we have terminated the ************ subscription to halt any future charges. Furthermore, we have processed a refund for the related charges.
Thank you for your attention to this matter.Initial Complaint
06/29/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased a $47 video and was trapped in an unending loop of upsetting. I am unable to access my video or get a response from the company. I would like to cancel my order and any associated subscriptions immediately. Please refund all charges and cease further marketing contact with meBusiness response
07/02/2024
To whom it may concern,
I hope your day is going smoothly.
This is in response to the complaint filed by *********************** regarding the charge on his account.
Our records show that the purchase was recorded under a different email address which could be the reason why ***** is unable to access the training program.
To address this issue, we have now canceled the training program as requested by *****. Additionally, we have processed a refund in the amount of $50.76 to his account.
I trust this resolution brings about an amicable conclusion to the matter.
Thank you.Customer response
07/15/2024
Complaint was satisfactorily resolved. Thanks for your help and thank you for your missionInitial Complaint
06/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The representative I spoke to was extremely aggressive with her sales pitch. I told her I wanted the two clubs I agreed to purchase and that was it. A few weeks later my checking account was hit with a $299.00 REOCCURRING monthly fee for online golf lessons that I did not agree to. I told the rep repeatedly that I was not interested in getting or paying for these lessons. She pushed a 30 day free trial on me but I knew that meant after 30 days I would have to pay so I refused. When I called to get reimbursed and cancel what this rep had signed me up for I was told a caseworker would call me within 24 hrs. No call so I called them and a different rep told me somebody would call me back in 72 hrs! Im fairly certain from my experience so far that Im not getting my $299.00 back ************ uses high pressure tactics to sell their product and they will try very hard to upsell you. Buyer beware.Business response
07/02/2024
To whom it may concern,
I hope your day is going smoothly.
This is in response to the complaint filed by ************************* regarding the charge on his account for Champions Pass.
Our records show that ***** spoke with one of our phone sales representatives and agreed to sign up for a free trial of Champions Pass which is then billed $299 after the trial period.
To address this issue, we have taken the necessary steps to cancel the Champions Pass. Additionally, we have processed a refund in the amount of $299 to his account.
I trust this resolution brings about an amicable conclusion to the matter.
Thank you.Initial Complaint
06/27/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Was charged for a service I didnt order and did not receiveBusiness response
06/28/2024
To whom it may concern,
I hope your day is going smoothly.
This is in response to the complaint filed by ******************* regarding the charge on his account for Champions Pass.
Our records show that ***** spoke with one of our phone sales representatives and agreed to sign up for a free trial of Champions Pass which is then billed $299 after the trial period.
To address this issue, we have taken the necessary steps to cancel the Champions Pass. Additionally, we have processed a refund for the related charges.
I trust this resolution brings about an amicable conclusion to the matter.
Thank you.
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Get a QuoteCustomer Complaints Summary
527 total complaints in the last 3 years.
348 complaints closed in the last 12 months.