Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 21st I was inquiring about health insurance quotes and within a couple seconds of clicking on a link to start looking for various plans and providers in my area, I received a call from Health Insurance Alliance, LLC. I said I was not buying insurance but only browsing and looking for possible plan options for the upcoming enrollment cycle. The person on the other end hung up on me and since then have been receiving harassing phone calls throughout the day and as a care giver, this has a direct impact on people's quality of care. I've told them to stop several times and have opted out of text messages. They keep calling saying I need to give them more information, which I won't give, to be removed from the system which is false. These scams need to be stopped.

  Business Response

  Date: 05/24/2024

  
  Good Afternoon, 
  We apologize and have deleted your information in our system, you should not be getting any more calls from our company. Keep in mind we do not speak for other companies that *** be calling you as well.

• Initial Complaint

  Date:05/23/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Filled out an online form requesting information on health insurance options. Thought it was a government entity because .org in the **** They have called me over 100 times in 12 hours and hang up the moment you try and ask to be removed.

  Business Response

  Date: 05/24/2024

  
  Good Afternoon, 
  We apologize and have deleted your information in our system, you should not be getting any more calls from our company. Keep in mind we do not speak for other companies that *** be calling you as well.

  Customer Answer

  Date: 05/28/2024

   
  Complaint: 21750389
  
  I am rejecting this response because:

  Today I have received 4 calls in the last 5 minutes.  Including one 2 minutes ago.  From a spoofed number in ********, *******;[no caller ID]

  1 from a different phone number also from ********, ** [no caller ID]

  1 from another ********, ** number [Caller ID says "American Express"]

  1 from another number in ********, ** [Caller ID says "Radius Global"]

  5 more ********, ** numbers without caller ID

  The above were all (646) area code.

  I also received (866) number calls [Caller ID is marked "unknown"]

  Multiple (332) numbers from "Global Naps"

  Close to 15 calls so far today between 7:55am and 12:13pm

  Every time I answer - they immediately begin to talk and try to convince me I need to sign up with them for insurance and hang up the moment I mention I want to be removed.

  These guys are running a bigger scam than these calls -- they tell me on the phone I have an "open case" with the company.

  I do not want an "open case" or anything else to do with them.  I want real confirmation I have been removed from their call list and their company records and a note made declaring if they do not then they will provide me with some kind of compensatory damage provision.

  I do not believe they will honor their statement to cease and desist from contacting me again.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 05/30/2024

  Good Afternoon, 

  We are rejecting this rejection. Just because this individual is getting calls does not mean that they are from this company. As stated before, we have put your information on our DNC list but we dont speak for other companies that *** have the same information. When you put information online, that information goes to several companies we have already put you on our DNC list.

  Customer Answer

  Date: 05/30/2024

   
  Complaint: 21750389
  
  I am rejecting this response because:

  These guys make calls behind all these masks [see below] -- pulled directly from their website.  Who needs 190+ affiliates for a business model such as the one they have -- unless you are trying to hide behind something? 

  **************************************

  See the attachment - if you click on "partners or affiliates" from the link above you will see the list I pasted below.
  

  Simply saying "It's not from us" is disingenuous at best.  I am still getting the calls - all I need to do is answer and ask who they are calling from - it's always one of these.  

  It ignores the fact that I signed up directly on their website.

  Why should I go away so easily when they are not?  They want to bully me and brush me aside - they are violating telemarketing laws. 
  
  Sincerely,
  
  *************************

   

  Partners & Affiliates:

  
  1 World Insurance
  ******** Health
  Accu Health Insurance
  Advance Client Solutions, LLC
  Aegis Health Agency
  Affordable Healthcare Partners
  Affordable Senior Health Solutions
  Afford Your Health
  AIB
  Alpha Benefits Center
  Alpha Health Advisors, LLC
  Alpine ************** Inc.
  All Access Health Insurance
  All American Health Agency
  Allcare United LLC
  Alliance and Associates
  Allied Health
  Allied Health Agency
  Allied Health Insurance Associates LLC
  Allstate Health Solutions
  Allure Lead Generation, LLC
  America's Health Agents
  America's Health Advisors
  America's Health Center
  American Health Marketplace
  America's Health Providers
  American Health Reform Solutions
  American Way Health, LLC
  Apollo Interactive
  Assurance IQ, Inc.
  Assured Health Group, LLC
  AssureMedia
  Astoria Company
  Atlantis Health ****************************** LLC
  ******* FMO
  Better Health Consulting, LLC
  Beyond Health Solutions, LLC
  BlackRock Health Advisor
  Blueslate Insurance, LLC
  ********** Affiliates
  Boost Health Insurance
  BSA Cypress
  BSA Health Consulting, Inc.
  Care Health and Life Agency
  Central Health Advisors
  Charcoal, Inc.
  Clearlink Insurance Agency
  Core Health
  CS Marketing LLC
  Century Insurance
  Coastline Insurance Advisors LLC
  Comfortcare Insurance Group
  Complete Healthcare Direct, LLC
  Contactability
  Core Health ***************************************** Media
  Dozer Health
  Elite Insurance Partners
  Empire Health Advisors
  EnQue Solutions LLC
  ER Insurance Associates
  Excel Impact
  Exclusive Insurance Partners
  EXL
  Family Health First
  ******* Insurance Agency
  Find Me Health Insurance
  First ********************************** & Analytics, LLC
  Fuego ************************** Group
  Genesis Health Insurance Agency, LLC
  GetHealth-e, LLC
  Get Me Healthcare
  GoldFinch Data, LLC
  Healthcare ****************************************** Marketing
  Health Connect Insurance
  Health Gods Consultants, LLC
  Health Insurance Alliance, LLC
  Health Options Team
  HealthIQ Insurance
  HealthPlanOne
  Health Insurance Pros, LLC
  Healthie, LLC
  Heightened Health Insurance, LLC
  ******* Enterprises
  Hoot Hoot Health
  Horizon Health
  I Life and Health Insurance Services
  Ideal Concepts
  Independent Health Solutions
  Innovation Direct Group
  InsureMe
  Insurance Made Simple
  Integrity Health One
  Infinix
  Infinix Media
  JB Health and Associates
  Jet Media
  Kiss Media
  Legacy Insurance Advisors
  Leosource Insurance Agency
  Leverage Health Options, LLC
  Longspur Health, LLC
  M&M Marketing Group
  MKCK Benefit Solutions, LLC
  McLaren Insurance Solutions
  MediaAlpha
  MedMutual
  Mutual Health Partners
  MyHealthAngel
  Nationwide Health Agency LLC
  Nest Insurance Agency
  New Age Health Solutions, Inc.
  Newport Health
  Next Level Benefits
  Northeastern Health Group
  Number One Health
  Oceanside Health Advisors
  One Connect Advisors
  Optimum Health Options
  Pioneer Insurance
  Platinum Health One
  Policy Post
  Precision Insurance Providers
  Precision Healthcare
  Preferred Health Advisors
  Preferred Health Agency
  Premier Health Choice
  Presidio Interactive
  Primary Insurance Group
  Prime Health Insurance Agency, LLC
  Priority Insurance **************** LLC
  Prodigy Health Agency
  Prodigy Health North
  Prodigy Health West
  Prodigy Insurance
  Qatalyst
  Quote Storm Holding
  QuoteManage LLC
  QuoteWizard
  Quinstreet
  QuinStreet
  Rank **************************************************************** Services LLC
  Regal Health
  Reliable Insurance Groups
  Reliance Health and Life Agency
  Safeguard Insurance Market
  SelectQuote Insurance
  SelectQuote Senior
  Sicuro Health LLC
  ********* Solutions, Inc.
  SolidQuote LLC
  Spectrum Insurance Advisors
  Spring Venture Group
  Stoic Insurance Group
  Supreme Health
  Supreme Health Insurance Agency
  Supreme Health Options
  Surety Health, Inc.
  Surety Health
  Synergy Insurance Affiliates
  Synergy Insurance ***************************************** Inc
  The ******************************************* Inc.
  Tiger Health Solutions
  Time 2 Lead
  Titan Shield, LLC
  ****** ************** Inc
  Torchlight Technology
  Traffic Tree LLC
  Trusource
  Trusted Health
  Trusted Healthcare Associates Insurance Agency, LLC
  United Enrollment
  United Healthcare
  US Health ******************************************** LLC
  Visiqua
  Vivna, Inc.
  Walking Tree Creative LLC
  WatchTower Insurance Agency

• Initial Complaint

  Date:05/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/20/2024, I contacted getmehealthinsurance.org to inquire about health insurance. The called me and I found the customer service agent to be rude and unhelpful and I told them I didnt want to do business with them. After that, I got over 10 calls on that day alone from this company, all from different numbers, trying to do business with me. Every single time I asked to be put on the no call list and said I did not want to do business with them and every time I was either hung up on or told they would put me on the no call list just for them to call me again an hour later. They are continuing to do this today and I anm getting calls every hour. I do not want to do business with this company and I want them to stop calling me, as Ive tried everything and they will not stop.

  Business Response

  Date: 05/22/2024

  
  Good morning, 
  We apologize and have deleted your information in our system, you should not be getting any more calls from our company. Keep in mind we do not speak for other companies that *** be calling you as well.

  Customer Answer

  Date: 05/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 05/23/2024

  I received a reply saying they would delete my information and I am still receiving calls every hour. When I asked why I am still receiving calls, they hang up on me.  I DO NOT want to be contacted again by this company!! 

• Initial Complaint

  Date:05/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was looking for health insurance quotes and now these people will Not stop calling me. I get multiple calls from different numbers from them every hour all through the day. I get anywhere from ***** calls a day. It is insane. When we call back or answer the call and tell them to take me off the list they hang up or are so rude.

  Business Response

  Date: 05/21/2024

  Good Afternoon, 
  We apologize for any inconvenience this *** have cause you. We have taken the appropriate steps and have added your number to our Do Not Contact Database.You should not receive any further calls from our company, keep in mind we do not speak for other companies that *** be calling you as well

• Initial Complaint

  Date:05/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Within 30 seconds of submitting my information I received a call that seemed to be legitimate, not more than 30 minutes after that call I began to receive spam call after spam call, a text from someone claiming to be the wrong number but was on obvious phishing scam, and more calls. All within 3 hours of submitting my phone number.The spam and harassment calls may not be coming directly from this company, but are a direct result of them selling my information to MANY other companies. This kind of behavior should be criminal and likely is, I more than likely will have to change my phone number because I cant get this to stop.

  Business Response

  Date: 05/17/2024

  Good morning, 
  We apologize for any inconvenience this *** have cause you. We have taken the appropriate steps and have added your number to our Do Not Contact Database.You should not receive any further calls from our company, keep in mind we do not speak for other companies that *** be calling you as well

  Customer Answer

  Date: 05/17/2024

   
  Complaint: 21723225
  
  I am rejecting this response because: the business practice of selling peoples contact information is disgusting, and despite many, many people having the same complaint as I, you still maintain such practices.
  
  Sincerely,
  
  ********

  Business Response

  Date: 05/21/2024

  Good Afternoon, 

  We are rejecting this rejection due to the fact that Our business does not, have not and will not sell anyones information. 

• Initial Complaint

  Date:05/15/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I receive many Robo calls from this company or its affiliate about the new healthcare benefits JUST released by ********* The calls are from spoofed caller ID's and not easy to trace *********** appears to do business as Health Insurance Alliance LLC a.k.a Latuna Health, a.k.a Get Me Healthcare

  Business Response

  Date: 05/16/2024

  Good Afternoon, 
  We apologize for any inconvenience this *** have cause you. We have taken the appropriate steps and have added your number to our Do Not Contact Database. You should not receive any further calls from our company, keep in mind we do not speak for other companies that *** be calling you as well. 

  Customer Answer

  Date: 05/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:05/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Obamacare.com and filled in my information for insurance quotes. I realized this site was not good during the phone call, I told them I am not interested and hung up. I am now being harassed with so many phone calls. I tell them each time to remove me from the call list and they either hang up or say "yes will do". I am getting bullied and harassed with these calls. I will continue to make BBB complaints until the calls stop.

  Business Response

  Date: 05/10/2024

  Good Afternoon, 
  We apologize for any inconvenience this may have cause you. We have taken the appropriate steps and have added your number to our Do Not Contact Database.You should not receive any further calls from our company

  Customer Answer

  Date: 05/10/2024

   
  Complaint: 21682541
  
  I am rejecting this response because:
  

  I continue to receive calls and voicemails. This is insanity. I am being harassed. I even answer and tell them to leave me off the call list. I have tried blocking all the incoming numbers but more and more continue to call me.

  
  Sincerely,
  
  *******************************

  Business Response

  Date: 05/16/2024

  Good Afternoon, 

  We are rejecting this rejection on the grounds of Mistaken Identity. We have not called this client since the last interaction. We did as said and put this individuals number on the *** list for our company. We dont speak for other companies. 

  Customer Answer

  Date: 05/16/2024

   
  Complaint: 21682541
  
  I am rejecting this response because:
  

  This makes no sense. Every call I get still has a person asking about my insurance application. So, this company is responsible for putting me on a list that spam calls me? How are you not then responsible for other companies calling me when they ask about the only application I have put out was to your company? 

  This company needs to be held responsible for this.

  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:05/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After attempting to find a health insurance plan right for me, I used this website on accident (not realizing that it wasn't the one I was looking for). Filled out my address, name, phone number, etc. This was earlier today (5/7/24) and I've since gotten phone call after phone call from random numbers. I believe this is some sort of spam, and I've told every person that I no longer want to hear about health insurance plans from them. This website was the first listed when I looked up "ACA healthcare". This has happened to me before, and I'm scared my information will be leaked.

  Business Response

  Date: 11/22/2024

  We apologize for the delay in response. We recently were made aware of Ms. ***** communication with the BBB  and have researched her concerns accordingly. 

  
  On May 7, 2024, at 1:58 pm Ms.***** information was entered into our site expressing an interest in receiving assistance locating health insurance coverage. The information about this request and terms from our site are included below and as an attachment.

  (By clicking the Get My Free Quotes button and submitting this form, you expressly consent to Health Insurance Alliance, *************** "We," or "Us"), our agents, representatives, its partners or affiliates, or anyone calling on the companys behalf to receive telemarketing sales calls, whether automated, autodialed, prerecorded, or from an automated system for the selection or dialing of telephone numbers, or using prerecorded messages or artificial voice, or from an automated system for the selection or dialing of telephone numbers, SMS messages (including text messages), email (using any email address you have provided to us), and by postal mail, even if you are on a state or federal Do Not Call and/or Do Not Email registry.)

  In response to this request, our agents contacted Ms. **** at 2:46pm on May 7, 2024. Ms. **** advised at that time that she was not able to speak but agreed to be called at or around 6pm. We made two additional attempts at that time, both of which went to voicemail.  We do not have any record of contacting her since that date and time. 

  
  Although our records indicate that we have stopped calling, in an abundance of caution, we have added her information to our Do Not Contact list and advised our partners of her request.

  
  We hope that this response has satisfactorily resolved Ms. ***** concern and apologize again for our delayed response to this BBB communication.
  

  
  

• Initial Complaint

  Date:05/06/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I talked a agent at this company about a plan..but i was not elligable..now i get robo calls evry 3 min. From different numbers..cant stand no more

  Business Response

  Date: 05/07/2024

  Good morning, 
  We apologize for any inconvenience this may have cause you. We have taken the appropriate steps and have added your number to our Do Not Contact Database.You should not receive any further calls from our company.

• Initial Complaint

  Date:05/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not provide information, request a quote, or otherwise have any contact with this organization. I have been receiving over 50 calls per day - all during work hours - phishing for information and trying to entice me to say words and phrases that I am aware can be used to misrepresent and falsify my identity. I have blocked nearly 100 numbers and still receive calls endlessly. I've attached a screenshot showing a handful of the numbers I have blocked and a screenshot of a representative voicemail. All claims made in the voicemail are false and I have never heard of or contacted this organization.

  Business Response

  Date: 05/07/2024

  Good morning, 
  We apologize for any inconvenience this may have cause you. We have taken the appropriate steps and have added your number to our Do Not Contact Database. You should not receive any further calls from our company.

  Customer Answer

  Date: 05/07/2024

   
  Complaint: 21673014
  
  I am rejecting this response because:

  I continue to receive calls. I have received 11 calls since receiving the response (that my information was removed from the call list) at approximately 11:40 am today. The most recent call occurred 20 minutes ago (5:55 pm). 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 05/10/2024

  These calls are not coming from our office. As stated before we have Put your number on our DNC list. There is a possibility that other companies are calling you. They do not respresent our company.

  Customer Answer

  Date: 05/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************