Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Twice they have tried taking money out of my account and didn't sign up for nothing like this

  

  Business Response

  Date: 03/03/2025

  To Whom it May Concern,

  We have no record of anyone by this name or phone number in our records. Furthermore, we don't engage in any type of billing whatsoever, nor do we sell products that require any type of billing for our company. Please remove this complaint due to the fact that it seems like apparent mistaken identity.

   

  Kind Regards,

  Christian Morgan

  CEO

• Initial Complaint

  Date:12/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************ has claimed that it has been paying my aunt who is listed at the beginning of this page over $42,000 a year starting September of 2022 to current which she hasnt received a dime from this company.This has caused her social security disability to be canceled and is in debt for over payment for almost $25,000 ************ has turned the amounts into the *** my guess for a tax write off? I have tried calling the company and have left messages just to get a recording stating that they will be in the office one day this up coming week and then is of off for the holidays until the 6 of January

  

  Business Response

  Date: 01/15/2025

  I've been in contact with ***** ****** Nephew who is the contact point with this whole issue. I'll summarize in a way not to disclose personal information as this matter is highly confidential;

  1. Someone has fradulently filed *** forms regarding pension plans (which we don't have) In my company's name and ***** ******' name.

  2. Fraud claim forms have been provided to Ms. ****** by me from the *** and they have been filed.

  3. Fraud claim forms have been filed by me on my company's behalf because we too, are a victim of this fraud. 

  4. I worked diligently all throughout the holiday to resolve this matter directly with the victim and I'm sure that at this point, they will recant their claim due to the fact that we are both victims of fraud in this situation.

   

  Due to the confidential nature of this claim and the picture having our company's private tax identification information on it for public view, I'm requesting that the picture associated with this claim be removed to protect the private information of my company.

   

  Kind Regards, 

  Christian Morgan

   

  Customer Answer

  Date: 01/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:06/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been getting phone calls every day from these guys all week. I would have blocked them by now, but they keep using a different number every time. Each time I get a call notification, the Hiya app I have downloaded traces each number to Morgan Fidelity, and they never leave a voicemail so I dont know what they want. I recently changed my number as well and I dont know if the previous owner of my number has had business with Morgan Fidelity, but Im not interested in any fidelity services at the present time.

  

  Business Response

  Date: 07/19/2024

  Dear **********************,

  I appologize for the calls. It looks like we were looking for a customer by the name of ***************************. I've attached an image for your referrence. It looks like we dispositioned the call on June 15th as "wrong number" and "do not call". Thank you for brining this matter to our attention and it has been fixed. 

  Kind Regards,

  Christian Morgan

  President

• Initial Complaint

  Date:03/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving calls from this establishment night (11:30pm) and day for two months now. The calls always come from a random number in and out of my state, and persist, despite my number being on no call list. I have emailed them, complained on ******** and have reported to ftc. There have been two today in four hours. I have blocked them with a phone app and reported as fraud. If they are this desperate, I smell fraudand have reported them as such. Please look into this and fine heavily.

  

  Business Response

  Date: 03/26/2024

  Dear ******************,

  Thank you for reaching out and bringing this issue to our attention. I'm sorry you're going through being inundated with phone calls. I greatly appreciate you brining this concern to us. We've placed you on our internal Do Not Call list.

  I don't mean to discredit what you'v stated, and I 100% beleive there are probably a bunch of people calling your, but I do want to provide some clarification to your statement regarding, "our company calling you for the last 2 months at all hours of the night".

  1. I've attached a screenshot of our call log report in regard to your phone number and contact attempts showing we've only ever called you between the hours of 10:59am and 2:00pm EST.

  2. Our system is not capapble of calling anyone who doesn't become a client more than a total of 6 contact attempts over the course of a maximum of 6 days.

  3. Once we've made 6 contact attempts, your records are internally ceased from contact attempts.

  4. We only reached out to you because we received on online inquiry for ******************* We don't cold call, and we are not a scam company.

  Unfortunately, if you were not the one to put your name and number online for a ****************** request, someone did and you're being affected. We have made every attempt to remedy the situation internally by making sure you're on our internal Do Not Call list and I'm sorry you're experiencing this, but I can assure you, it's not us calling you back to back at all hours of the night. (again, i've attached proof).

  Kind Regards,

  Christian Morgan

  CEO

  Customer Answer

  Date: 03/27/2024

   
  Complaint: 21489161
  
  I am rejecting this response because: they are still calling and scrambling numbers..more lies 
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 03/27/2024

  They continue to call from multiple numbers today despite saying they dont call more than 6 times. I have received two calls today and have screenshots. I will screenshot every single one until you cease and desist. This is absolute harrassment, and I have never signed up or requested any information. 

  

  Business Response

  Date: 03/28/2024

  ******************,

  Can you please provide me with the phone numbers that reached out to you today 03/28/2024? According to our records we have not called you. It is possible that another company may be spoofing our phone numbers. Spoofing is the act of flashing any phone number regardless of wheather or not it is owned by you.

  If it is at all possible, please provide me with the numbers that called you today.

  I hope you can understand that we do not want to call you, and according to our records we have not. It serves us no purpose to call you if this inquiry was made in error especially after being in receipt of a complaint. We will continue to do everything we can to help.

  Kind Regards,

  Christian Morgan

  Customer Answer

  Date: 03/30/2024

   
  Complaint: 21489161
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 03/30/2024

  Please see latest screenshot for more info. If you lookup the 757 numbers, you will find they are registered to Morgan fidelity. End of story. 

• Initial Complaint

  Date:03/05/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have gotten two or three calls a day over the past three months. That is around 270 calls. I have asked for times to be put on their Do Not Call List, yet I continue to get calls from them. With the next call, I will be contacting the State **************************

  

  Business Response

  Date: 04/03/2024

  Dear ******************,

  Thank you for bringing this to our attention. I've gone through our records and it looks like you've been placed on our internal Do Not Call list on 03/05/2024. As far as calling several times per day and a total of 270 times, I don't doubt that you may be receiving calls, but they are not from us. I've attached internal call reports including the number we've called from, date, and time. 

  I'm sorry you're going through this but I assure you we won't contact you again.

  Kind Regards,

  Christian Morgan

  CEO

  Customer Answer

  Date: 04/03/2024

  You can see from Morgan Fidelity's log as well as the snippet from my phone's call log that this company used several different numbers when calling.

  Would you not agree that this is a deceptive practice? 

• Initial Complaint

  Date:02/27/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I receive harassing phone calls DAILY from this business. They call back to back 3-5 times even when the call is silenced. They use spoofed numbers so when you block one, another calls you. This is pure harassment and unsolicited. My mother in law and mother are the only people using Medicare/ Medicaid, and I am not of age yet. So I have no idea why I am being targeted. I plan on filing a complaint with the local police department if these calls continue.

  

  Business Response

  Date: 03/25/2024

  Dear Mr. ********************* you for submitting this information to ** and sheding some light on the situation. I've reviewed our systems and it looks like someone by the name of ******************************* submitted an inquiry to ** and marked his phone number down as yours. I've attached screenshots and apologize for the inconvenience. I also want you to know that I've personally made sure that the phone number was put on our internal Do Not Call list.

  Thank you again for bringing this to our attention.

  Kind Regards,

  Christian Morgan

  Customer Answer

  Date: 03/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:12/05/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I receive daily phone calls from Morgan Fidelity Associates despite having no personal or business relationship with their company. No messages are left, the calls come from a different number each time, and I receive them at all hours of the day. I am already on the national do not call list.

  

  Business Response

  Date: 01/09/2024

  *************************,

  
  Your number has been placed on our internal DNC list.

  I'm sorry about what you're going throug regarding the specifics of your complaint with us calling you many times per day. Upon review of our internal records, I've attached a screenshot of the interaction from our company to you and have found only 1 contact attempts. Unfortunately there is something called "spoofing" where bad actor companies use or steal the phone numbers from other companies and flag their phone numbers to hide the source of their nafarious acts, deeds, or marketing techniques.

  We've fallen victim to this several times in the past and from my research into our records, which was extensive and thorough, it seems as though this has been the case with you. I'm sorry this is happening to you and assure you WE will never call you again.

  Also, It looks like the person who was inquiring was named ************** from Brick, ********** and put your number in for us to call her and was off by a digit which ended up being your number. We've since reached out to ************** via the email she provided and advised her of the mistake. I'm sorry this has been an inconvenience to you and assure you we've since corrected it.

  Thank you so much for brining this to my attention, your concern is truly appreciated, warranted, and been addressed on our end.
  Please have a wonderful rest of your day.

  
  Kind Regards,
  Christian Morgan

  Customer Answer

  Date: 01/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:11/09/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I get multiple phone calls per day, several 3-4 at a time from different numbers that all are registered to Morgan Fidelity Associates **** I answered them several different times and different numbers and explained that I was not the person that was calling and asked them politely to stop calling me. That still didnt work so now I screen my calls, block each number that calls me yet I still receive between 4-6 calls per day. I have also tagged these numbers as Robocalls and Spam in an app. I now need to pay $ each month so I dont constantly get harassed by this company. They are ridiculous. Cant possibly be a legitimate business as they ignore my requests and continue calling. My next step is to file a complaint with FTC. I am also on the ************ List. Please stop this harassment.

  

  Business Response

  Date: 12/19/2023

  ***************************************,

  Your number has been placed on our internal DNC list. I'm sorry about what you're going throug regarding the specifics of your complaint with us calling you many times per day. Upon review of our internal records, I've attached a screenshot of the interaction from our company to you and have found only 2 contact attempts. Unfortunately there is something called "spoofing" where bad actor companies use or steal the phone numbers from other companies and flag their phone numbers to hide the source of their nafarious acts, deeds, or marketing techniques.

  We've fallen victim to this several times in the past and from my research into our records, which was extensive and thorough, it seems as though this has been the case with you. I'm sorry this is happening to you and assure you WE will never call you again. Thank you so much for brining this to my attention, your concern is truly appreciated, warranted, and been addressed on our end.

  Please have a wonderful holiday.

  Kind Regards,

  Christian Morgan

  Customer Answer

  Date: 12/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:11/02/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received nearly a dozen calls from several different area codes with caller IDs associated with this company since October 27th. I have never contacted this company, nor do I have any interest in any of their services. None of the callers has ever left a message stating the purpose or reason for the calls. I do not wish to be harassed by this company any further.

  

  Business Response

  Date: 11/06/2023

  Dear ********,

  I've personally looked into this matter and it looks like another client by the name ****** was actually the one who inquired for our company to reach out. This client may have unintentionally entered their phone number incorectly which led for us to reach out to you instead of him. I sincerely appologize for any inconvenience this may have caused and have placed your number ************ on our internal Do Not Call list. 

  Thank you very much for brining to this matter to our attention. I assure you it has been resolved.

  Kind Regards, 

  Christian Morgan

  Customer Answer

  Date: 11/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  Sincerely,
  
  *************

• Initial Complaint

  Date:10/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been continually harassed by phone calls from this company. I refuse to answer them. Attached you can see by the screenshot of phone calls I have been receiving in jus the last fews days, how many attempts they have made at contacting me. I block each phone number, but this still continues. I just find that their practices in this regard are very sketchy and harassing.

  

  Business Response

  Date: 11/06/2023

  Dear **************,

  Thank you for brining this matter to our attention. I'm reaching out to let you know that I've gone ahead and placed you on our internal Do Not Call list personally and you will not be contacted again. I sincerly appologize for any inconvenience this has caused you and hope you have an amazing day.

  Kind Regards,

  Christian Morgan

  Customer Answer

  Date: 11/06/2023

   
  Complaint: 20799985
  
  I am rejecting this response because:  I am still receiving phone calls from this company.
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 11/21/2023

  Thank you **************,

  Those calls were made up to the 4th of November and I addressed this and placed you on our DNC list November 6th.

   

  Kind Regards,

  Christian Morgan

  Customer Answer

  Date: 11/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************