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          Universal Property & Casualty Insurance Company has 1 locations, listed below.

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            Business ProfileUniversal Property & Casualty Insurance Company

            Insurance Companies
            BBB accredited business

            Contact Information

            1110 W Commercial Blvd # 300

            Fort Lauderdale, FL 33309-3749

            Get Directions
            Visit Website
            (800) 425-9113

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            Customer Reviews

            1.4/5

            Average of 102 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            255 complaints closed in last 3 years

            98 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 10/27/2016

            Years in Business: 26

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Business Details

            Location of This Business
            1110 W Commercial Blvd # 300, Fort Lauderdale, FL 33309-3749
            BBB File Opened:
            8/20/2001
            Years in Business:
            26
            Business Started:
            12/31/1997
            Business Incorporated:
            11/5/1997
            Accredited Since:
            10/27/2016
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Business Management
            • Mr. Jon Springer, Chief Risk Officer
            • Mr. Joel Wilentz, Director
            • Mr. Ozzie Schindler, Director
            • Mr. Michael Pietrangelo, Director
            • Mr. Richard Peterson, Director
            • Mr. Ralph Palmieri, Director
            • Mr. Sean P Downes, CEO
            • Mr. Stephen Donaghy, CEO
            • Mr. Michael Poloskey, COO
            • Mr. Frank Wilcox, CFO
            • Mr. Scott Callahan, Director
            • Dania Arnodo, Director of Compliance
            • Kimberly Cooper Campos, Director
            Contact Information

            Principal

            • Mr. Stephen Donaghy, CEO

            Customer Contact

            • Mr. Stephen Donaghy, CEO
            • Dania Arnodo, Director of Compliance
            Additional Contact Information

            Fax Numbers

            • (954) 958-1213
              Primary Fax
            • (954) 598-7271
              Other Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            255 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/17/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            On 4/16/24 I had a water damage incident in my townhouse, which I opened a claim with Universal the same day. The following day I called and spoke to a rep whom I told its okay to resolve the case since none of my furniture got damaged. The rep ***** say that companies had been alerted and that someone will come out and dry the water from the affected area, which he shouldve said because just because my furniture ***** get damaged my house did. Then on 4/18/24 a company came out and dried out the water. The company then in turn tells me that Universal closed the case and that it needs to be reopened so he can get paid. On 4/22/24 I called Universal and I spoke to a rep who said I can attached the work and the claim will reopen which it was but then it got closed without resolution. I called again on 5/13 and spoke to a rep and he said the claim is waiting to be assigned. I emailed customer support my concern on 5/22 and I received a reply with the claim is waiting to be assigned. Here we are 2months after the incident and no one has come out to access the damaged or paid the company.
            Read More
            Read 254 More Complaints

            Customer Reviews

            102 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Daniel K

            07/03/2024

            Survived Hurricane *** in *************** and had homeowners insurance with Universal . They were easy to deal with and handled things in a timely matter ! I was impressed and glad I was covered with them !
            Read 101 More Customer Reviews

            Local BBB

            BBB Serving Southeast Florida & the Caribbean

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            BBB Reports On

            BBB reports on known marketplace practices.

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