Complaints

This profile includes complaints for Sundance Marine, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Sundance Marine, Inc. has 4 locations, listed below.

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  Sundance Marine, Inc.

  1719 SE 13th St Fort Lauderdale, FL 33316-2215

• 

  Sundance Marine, Inc.

  3321 NE Indian River Dr Jensen Beach, FL 34957-4109

• 

  Sundance Marine, Inc.

  491 S Federal Hwy Pompano Beach, FL 33062-5901

• 

  Sundance Marine, Inc.

  9595 NW 7th Ave Miami, FL 33150

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase Date: 7/13/24 Purchase: 2022 Tidewater 2110 Bay Max Runabout Issue 1 Registration - This boat still has no registration as stated in and email from the dealer on 8/26/24 and again on 9/4/24 it was sent in for processsing. I contacted the ** DNR and they still have not received anything and when I told them when we purchased the boat they also were concerned that the paperwork was never submitted as that timeframe it would have been processed. Issue 2 Payment for Maintenance - We were told at purchase there was a part being mailed to us for the *************** We waited about 2 weeks and not part received before taking the ************** in for our own repair as the part was not received, with an agreement of payment of $153.50. Per email on 8/26 and on 9/4 and on 9/16 we were informed the check is being mailed, this still has not been received.Issue 3 - Working Order of Boat - We were informed the boat was reviewed for maintenance prior to pickup and only the ************** needed work. We found by the time we got to our home multiple other issues which bring us to believe the boat maintenance check did not occur: The trailer tires were flat on pickup, which led to an immediate flat tire. The tire pressure on the remaining tires was only 20# PSI. This was another out of pocket cost to replace that 1 flat tire of $220.00 When taking the boat on the water for the first time we found the navigation light not to be working and again an out of pocket cost of $163.99. We also found the Raw Wash down water pump does not work and is still requiring attention to be fixed. Fishing Line was wrapped around the propeller.

  Business Response

  Date: 10/02/2024

  SPOKE TO ***** A FEW WEEKS AGO AND RESOLVED ALL ISSUES. I CALLED HIM AGAIN ON TUESDAY 10/1/2024 AND HE IS COMPLETELY HAPPY AND HELPING HIM NOW TO GET HIS BOAT REGISTERED CORRECTLY.  

  Customer Answer

  Date: 10/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:12/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased new Regal OBX33 from Sundance Marine in Miami Beach on 6/30/23. Filed an email with multiple warranty issues. Emails go unanswered from Regal and promises go unfulfilled. To date, no significant repairs have been completed. 1. Cabin leaks and now we have mold. 2. There is an electrical drain and our batteries are always dead. 3. Damaged fiberglass. 4. Condensation inside running lights. 5. Refrigerator doesnt work. Misc. fit issues.

  Business Response

  Date: 01/09/2024

  To Whom It May ******** We respectfully deny the accusations, specifically emails going unanswered from Regal and that no significant repairs have been completed. Please find attached only a few of the many emails sent to and from all parties to include the purchasing party, Sundance Marine and Regal Boats. There have been many text messages as well as phone call conversations with all parties. Sundance Marine has been transparent, communicative and responsive from the very beginning and still is today. Please note, as per the purchasing parties request in November 2023 - their vessel moved to the Sundance Marine Pompano location. Sundance Marine Miami (a separate location) has no longer been servicing their vessel. Every item of concern has been addressed. Unfortunately, there is nothing we can do with unrealistic timelines being demanded upon us, however, we continuously strive to address all their concerns.

  Customer Answer

  Date: 01/10/2024

  I find their response quite interesting. The Boat was moved to the Pompano location of Sundance Marine because the Miami location either was unable to complete the warranty work, or unwilling to.

  My first email regarding our NEW PURCHASE PUNCHLIST was emailed to them on 7/25/23. Later that day we added some items and ***** acknowledged receipt of the punchlist. On 8/2 they replied that we should keep track of our punchlist and add to it, and address everything at our 20 hour service. On 8/4 I was assured by email that the boat "will present like new" when all repairs on completed. On 10/2 after minimal progress on completing the punchlist I email Regal customer service from their website, and received acknowledgement. On 10/5 received an email from Sundance confirming that their technician finally inspected our boat and confirmed all our issues were legitimate and will be repaired. On 10/25 they sent some pictures of some of the work completed by their tech. Later, the waterproofing work proved not be completed, as the boat cabin still leaks today. On 11/10 we received an "official response" per email from ***, with a plan (their plan, not ours) to move boat to Pompano and confirming it is a "priority" to repair. On 11/10 we also received a response from Regal assuring us our boat is a priority to repair. On this 11/10 email we were promised our boat will be repaired "no later than 11/25/23".  On 11/14 we were pushed off to Sundance Pompano and the delays continued. Finally on 11/29 the technician from the Sundance Pompano location inspected the boat and we had a call confirming his findings, which I took notes of the call. On 12/11 I reached back out to Regal as no progress was made. On 12/11 I sent the notes from the technician inspection to Regal. On 12/11 we were promised our boat would be picked up the 2nd-3rd week of January. On 12/12 Regal promised to get that date moved up. On 12/18 Sundance Pompano confirmed they have all items required for repair and repair date remained 2nd-3rd week of January. It is now the second week of January and we have not been contacted with any confirmations. Our initial punchlist was provided on 7/25/23, and now nearly 6 months later virtually the entire list of repairs remain unrepaired and outstanding.

  This has been a terrible experience and the lack of actual service, or frankly caring, by all parties on the Sundance/Regal end is infuriating.  The fact that the Sundance location  (Miami) that sold us the boat, dismissed us in their reply to this complaint couldn't show any better the lack of care or interest they ***** for their customer. 

  Customer Answer

  Date: 01/10/2024

  emails supporting earlier response attached.

  Customer Answer

  Date: 01/10/2024

  Having difficulty adding pdf.

  Customer Answer

  Date: 01/10/2024

  Attempting to attach emails again. It is my position, that they did not complete anything promptly, as they did not actually make any significant repairs after having our list since July 25th, and nothing of significance was fixed by 11/10, when they stated on their email, of that date, that they thought it was best to move boat to Pompano to get it repaired. If our expectations where unreasonable - 7/25 to today, nearly 6 months waiting for repair, I would like to know what is an acceptable timeline for repairs. Also, They promised a completion date of 11/25, which would have been 4 months to complete repairs, and didn't deliver, and we would have been satisfied if they did. We didn't file this complaint until 12/11, well after the promised completion date of 11/25.