Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a bill from Envision Physicians Services with regards to an auditory test that was given the day after my baby's birth at *********************** in ********, **. The total balance due was for $486 and it said my insurance denied the claim entirely because it was incorrectly filed as procedure code *****. I called my insurance company multiple times and they have said they just need the procedure code changed to the correct procedure code ***** for newborn care. I called Envision Physician Services over 20 times at ************. Specifically, I noted that I called 7/29/24, 11/19/24, 11/21/24, 12/6/24, 1/22/25, 3/13/25. Each time, Envision Physician Service's billing department said that they would refile the insurance claim and see what happened. However, they did not change the procedure code to newborn care *****, which is why the claim keeps getting denied. It has been over 8 months since my baby was born and I'm still stressed having to deal with this incorrect medical billing. I called and spoke with **** from Envision Physician Services today at she filed a Case# ****** to investigate and request a change in procedure code. It seems many others have filed BBB complaints over this confusion and incorrect insurance denials. Please correct the procedure code for my claim and resolve this claim as soon as possible. I don't want to have to continue to follow-up worry the bill will be sent to collections incorrectly.

  Business Response

  Date: 03/18/2025

  Thank you for your recent letter regarding the complaint submitted to your organization by ************************  ****************** provides medical billing management services on behalf of Envision Childrens Services.  As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Envision Childrens Services.
  
  The billing office has verified with the coding department and the correct cpt code was used.  The claim was filed correctly with the patients insurance.
  The parents can reach out to the billing office and speak to a supervisor at ************* if an additional explanation or assistance is needed.
  
  We regret for the inconvenience this has caused ***** ******.  At this time, we request you close this complaint as we have resolved it in a satisfactory manner.
  

• Initial Complaint

  Date:02/04/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my daughter on 2/23. Being charged for services 2/23-25. I only received one bill that was stating I may be charged these fees. I questioned why I wasnt informed that they did not take my or my baby insurance. They said they would find out and then when I sat up a payment plan with the hospital they said It was included in this cost around August 2024. Then all of sudden I have debt collector contacting me. So I was lied to that this was included in a payment plan, never updated if this got sent to my insurance, and I havent heard anything else expect from this bill collector.

  Business Response

  Date: 02/12/2025

  Thank you for your recent letter regarding the complaint submitted to your organization by ************************  ****************** provides medical billing management services on behalf of Envision Childrens.  As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Envision Childrens.  
  
  Our review of the patients account has resulted in these findings:
  
  Envision Childrens billing is separate from the hospital billing.
  After the patients insurance processed the claim the patient responsibility was $190.04 for 2/24/24 and $143.57 for 2/25/24.
  Statements for these services were sent on 4/28/24 and 5/25/24 to the same address listed in the BBB complaint.
  Outbound call attempts were made on 5/13/24 and 6/20/24 to the same phone number listed in the BBB complaint.
  Due to no communication or payment on the account the balance was sent to the collection agency.
  Please reach out to collection agency to verify outstanding balance due.
  
  We regret for the inconvenience this has caused ****** *****.  At this time, we request you close this complaint as we have resolved it in a satisfactory manner.
  

  Customer Answer

  Date: 02/13/2025

   
  Complaint: 22897448
  
  I am rejecting this response because: I would like to know why our insurance was not billed. 
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 02/20/2025

  The claim for $467 was filed to Cigna on 3/26/24 and 11/15/24.

  The claim for $571.00 was filed to Cigna on 3/13/24.

  The balance due is deductible amount stated by Cigna.

   

  Customer Answer

  Date: 02/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:01/27/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/17/24 text from "GCCB, a debt collector on behalf of SHERIDAN CHILDRENS HEALTHCARE SERVICES OF *************" stating an outstanding balance of $1,524. This was a total of 3 separate claims from 9/11/2023-9/12/2023, for my daughter's birth (****** Kimball ******, dob *********) at ************************************** (*********************************************************). The address listed was a home that I sold in 2018. It's important to note that any hospital bills I received from ******** ****** directly after my delivery came to my correct address (****************************************) and were fully paid when received. I confirmed today (12/17/2024) that my balance with ******** ****** continues to be $0.00. I requested that copies of the invoices. Each invoice stated the incorrect address (*******************) and listed the patient/my daughter as "****** M ******" which is incorrect. Her middle name is *******, so it should be "****** K ******". Debt collector stated that everything was categorized as "self pay" and no insurance was linked. When asking if I should call the hospital directly, I was advised that Sheridan Children's Healthcare Services of ******** is a contract provider. When I requested the number for Sheridan Children's, I was told they were not allowed to provide it and I would need to ****** it, but that it would be "very difficult" to find. I immediately called my insurance provider ************** Administrators. They confirmed a submittal for the $486 audiological on 9/12/2023. It was received on Dec 2023 to Care First. They sent it back to Sheridan Children's on 1/29/2024 requesting that it be resubmitted to the local **** agency. They did not have any record past that of additional steps taken by Sheridan Children's or any resubmittals received. They did not have records for the additional two claims.

  Business Response

  Date: 02/02/2025

  Thank you for your recent letter regarding the complaint submitted to your organization by ******* ******.  ****************** provides medical billing management services on behalf of Envision Childrens.  As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Envision Childrens.
  

  Our review of the patients account has resulted in these findings:
  

  A claim was filed to Carefirst on 9/27/23 and rejected electronically as patient could not be identified.
  Another claim was filed to Carefirst on 12/21/23 and the billing office received no response to this filing.
  A new claim is being filed with the local Blue Cross/Blue Shield.
  A 30-day hold has been held with the collection agency for the $1524 charges.
  

  We regret for the inconvenience this has caused ******* ******.  At this time, we request you close this complaint as we have resolved it in a satisfactory manner.
  

  
  

  Customer Answer

  Date: 02/04/2025

   
  Complaint: 22861649
  
  I am rejecting this response and need clarification on which claims have been resubmitted to insurance. The audiological is the only one that has history of being filed by Sheridan Children's to my insurance company, and was done so incorrectly (per my insurance company's files). The other two claims were sent to an address I have not lived at since 2018, had my child's name listed incorrectly, and listed me as self pay which is also incorrect. Those claims should have always gone through my insurance company. I do not want responsibility for the $571 or $467 charges and need these charges to be ****ed as $0. We are past the year **** for the date of service.
  
  Sincerely,
  ******* ******

  Business Response

  Date: 02/28/2025

  Thank you for your recent letter regarding the complaint submitted to your organization by ******* ******.  ****************** provides medical billing management services on behalf of Envision Childrens.  As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Envision Childrens.
  
  Our review of the patients account has resulted in these findings:
  
  The claims were filed to BCBS of ******** with the correct middle initial of patient on 2/3/25.
  The claims were denied by BCBS of VA stating services incurred during a lapse of coverage.
  Please contact **** of ** directly if you have any questions on how the claims were processed.  Please provide insurance with these ICN reference numbers 2025034BA3483, 2025034BA3547 and 2025034BA3455.
  
  We regret for the inconvenience this has caused ******* ******.  At this time, we request you close this complaint as we have resolved it in a satisfactory manner.

• Initial Complaint

  Date:12/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On ********* I gave birth at BANNER ******** MED CTR HH. I have ********************** through the state, as my insurance. On 12/04/2024 I received a text message from SHERIDAN CHILDRENS HEALTHCARE SERV OF ******. Initially I thought this to be a scam, considering I shouldn't have any bills with my insurance. I replied to the text asking if I had a bill. The response was a link to a website, where I put my birthday and it took me to an account home page. Apparently I owe SHERIDAN CHILDRENS HEALTHCARE SERV OF ****** provider ******* ******* $486.00. The claim was for AEP SCR AUDITORY POTENTIAL ***** and the CLAIM DENIED AS PATIENT CANNOT BE IDENTIFIED AS OUR INSURED. Then I look up the company and find so many others having similar issues with this company. I have no idea how to even solve this. The company contacted my via text message after office hours, so I was unable to call. I am concerned as to why this is showing as an outstanding charge to my name. I do not want any false charges on my name and credit from this company.

  Business Response

  Date: 12/13/2024

  Thank you for your recent letter regarding the complaint submitted to your organization by ************************************  ******************* provides medical billing management services on behalf of Envision Childrens.  As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Envision Childrens.
  

  Our review of the patients account has resulted in these findings:
  
  The baby had services ($486) on 9/20/24 at ***************************************
  The billing office has updated the insurance information, and a new claim was refiled to the patients insurance on 12/7/24.
  The $486.00 charge is on hold pending response from the patients insurance.
  If additional assistance is needed, please contact us at **************.
  
  We regret for the inconvenience this has caused ******* **********.  At this time, we request you close this complaint as we have resolved it in a satisfactory manner.

  Customer Answer

  Date: 12/27/2024

   
  Complaint: 22642301
  
  I am rejecting this response because: I am waiting for an actual resolution to occur before I accept a response.
  
  Sincerely,
  
  ******* **********

  Business Response

  Date: 12/31/2024

  The insurance processed and paid the claim on 12/18/24.  There is $0.00 balance due on the patient's account.

  Customer Answer

  Date: 01/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* **********

• Initial Complaint

  Date:12/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my baby at the hospital and with my insurance I was told I only have a copayment only of $250. I recently received a bill from Envision Physician services almost 5 months later stating that I am responsible for an additional $486. I called the billing line and was then told my bill is $1500. Why am I receiving these bills if I only pay copay, which I already did months ago.

  Business Response

  Date: 12/09/2024

  Thank you for your recent letter regarding the complaint submitted to your organization by ****************************  ******************* provides medical billing management services on behalf of patients of Envision Childrens.  As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Envision Childrens.
  
  Our review of the patients account has resulted in these findings:
  
  Envision Childrens bills for the physician who treated the baby on 7/3/24 at *********************
  The *************** information which was provided at time of service was filed, however the insurance rejected claim as patient not covered at time of service.
  A representative from Envision reached out to Aetna to verify eligibility but stated there is no coverage for the newborn.
  If the patient had coverage, please provide correct insurance coverage but either updating online at ******************************* or call *************.
  
  We regret the inconvenience this has caused ****** *******.  At this time, we request you close this complaint as we have resolved it in a satisfactory manner.
  
  

• Initial Complaint

  Date:11/02/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sheridans Childrens Healthcare (operated by Envision) continually contacts me via text and mail, alleging that they performed a healthcare service for my child and that I owe them something when I have had no interaction with them and they provided no services, as confirmed by my insurance which has no record of any claim by them. The following is a text they sent me: Thank you for allowing SHERIDAN CHILDRENS HEALTHCARE SERV OF VA *** the opportunity to care for your family. In order to ensure we can best meet the needs of your family, please contact our office at ************ to provide us with additional information such as your Childs name and updated health insurance information necessary to maximize your health benefits. Reply STOP to stop texts regarding your bill from our billing service and receive a paper statement.If they had actually performed a service and I owed them something, they would know my childs name and would have my insurance info and would send me a bill. This happened with the birth of my first *** and is now happening again with my second ***. They eventually issued a letter of apology the first time, but I am extremely fed up with receiving their messages this time and hope their scam can be shut down. They also alleged that my *** was deceased and they were charging me for that. I assured them he is very much alive!!! As you can imagine, this crossed over into emotional damage. Please dont allow this company to continue their devious practices.

  Business Response

  Date: 12/06/2024

  Thank you for your recent letter regarding the complaint submitted to your organization by ******** *****.  ******************* provides medical billing management services on behalf of patients of Envision Childrens.  As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Envision Childrens.
  
  Our review of the patients account has resulted in these findings:
  
  The charges were filed with the patients insurance company on 6/11/24 and were rejected on 6/14/24 stating the patient was not covered at time of service.
  A supervisor left messages for the patients mother, but the supervisor did not receive any call backs.
  The insurance information was updated on 12/6/24 and a new claim will be sent to the patients insurance.
  The charges are currently on hold pending response by the patients insurance.
  
  We regret the inconvenience this has caused ******** *****.  At this time, we request you close this complaint as we have resolved it in a satisfactory manner.
  
  

  Customer Answer

  Date: 12/10/2024

   
  Complaint: 22506104
  
  I am rejecting this response because:

  I was never contacted by the company as they claim. 

  
  Sincerely,
  
  ******** *****

  Business Response

  Date: 12/13/2024

  The patient's insurance company paid claim on 12/10/24.   The current balance due on the account is $416.19.  An updated statement is being sent to the guarantor.  A manager will be reaching out to the patient's mother for any additional assistance.

  Customer Answer

  Date: 12/16/2024

   
  Complaint: 22506104
  
  I am rejecting this response because:

  This response addresses one part of my complaint but still doesnt address my complaint that Sheridans Childrens sent me a fraudulent bill telling me I owed thousands of dollars because my son was deceased which is completely not true. The emotional damages from this were never addressed, as well as the fraudulent and predatory attempt to cheat me out of thousands of dollars.   

  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:10/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a baby on 6/26.We have had 5 kids now at the same hospital and always assure them we are on ******** and never offer tests or procedures that are denied or require approval without prior approval. With the first 4 kids, this worked, the hospital we go to, changed ownership and now we had very pushy nurses ******* in and out of the room, they performed an auditory hearing test at a point obviously because I got a $486 bill stating it was declined by ******** and now I am responsible despite us telling them don't bother doing tests that are going to charge us, we have 5 kids and cannot afford to be paying a ton of extra money for something we told them no to. Please zero out this balance and please stop making the medical system more chaotic and untrustworthy. Bringing negativity to a positive experience is disgraceful.

  Business Response

  Date: 10/14/2024

  Thank you for your recent letter regarding the complaint submitted to your organization by ************************  ******************* provides medical billing management services on behalf of Envisions Childrens.  As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Envision Childrens.
  
  Our review of the patients account has resulted in these findings:
  
  The claim for $486 was sent to the patients insurance on 7/16/24.
  The claim for $486 was denied by the patient's insurance.
  The claim for $486 was refiled on 10/12/24 using the mothers name as subscriber.
  The $486 charge is on hold pending response from the patients insurance.
  
  We regret for the inconvenience this has caused **** *******.  At this time, we request you close this complaint as we have resolved it in a satisfactory manner.
  

• Initial Complaint

  Date:09/20/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been sent a bill for $890 for a nurse practitioner's "attendance at delivery" for my daughter's delivery (who is claimed to be the patient - ***** ****-*******) on 08/07/2023 at ************************** in ***********, **. My insurance (************) was not billed for the service until June 2024 and apparently, attendance at delivery is not a covered service by my insurance provider, so I have been personally billed and sent a second and final notice. I do not recall a nurse practitioner. being present at delivery and I have called Envision Physician Services / Sheridan Childrens Healthcare Services, **** with a mailing address of **************************************** at the number on the invoice twice *************) in attempt to get more information and to request that they review what was billed to my insurance and they have hung up on me both times. I am a 20-year-old single mom and student, and I do not know what else to do to resolve this. After my second call today, I contacted *** North Florida and asked for all the labor and delivery records to see if they shed any light on what occurred, according to the hospital records.

  Business Response

  Date: 09/24/2024

  
  Thank you for your recent letter regarding the complaint submitted to your organization by **********************  ******************* provides medical billing management services on behalf of Envisions Childrens.  As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Envision Childrens.
  
  Our review of the patients account has resulted in these findings:
  
  The $890.00 charge is a valid charge.
  An updated claim has been sent to the patients insurance.
  The charge is on hold pending response by the patients insurance.
  
  
  We regret for the inconvenience this has caused ****** ****.  At this time, we request you close this complaint as we have resolved it in a satisfactory manner.

  Customer Answer

  Date: 10/02/2024

  What update has been made to the deemed valid charge of $890.00? Was it changed from attendance at delivery? If so, to what? I didnt get a copy of the bill before it was sent to my insurance. 

  Business Response

  Date: 10/22/2024

  An appeal has been filed with the patient's insurance.  The procedure code used is the valid code for services the patient received.  Communication was sent out after claim filed to the insurance.  The parent can reach out to billing office at ************* for any additional assistance needed.

• Initial Complaint

  Date:08/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am never going to allow this to happen again. These nurses aka YOUNG nurse techs, legitimate teenagers or early 20s, come in the hospital with scrubs on and are so pushy about performing an auditory test. This is an exam that is normally covered under the umbrella of: Preventive health services. Most health plans must cover a set of preventive ******************** like shots and screening tests at no cost to you. This includes plans available through the **************** Marketplace. Notice: IMPORTANT These services are free only when delivered by a doctor or other provider in your plans network.These young CNAs dont have the expertise to even perform them on your newborn **** and arent professional enough try to figure out if they are in-network. I have been harassed with several texts and letters claiming I owe them $486.00 for a HEARING CHECK on my NEWBORN! I got several texts from my Sheridan Childrens Healthcare Services.I called them and said I have insurance. Please bill them directly. I provided them with my insurance again. I am NOT uninsured. I have insurance for a reason! I pay a monthly premium and met my yearly deductible. The employee agreed, and said to disregard the bill entirely. Yet, here we are, over a month later, and they send the same bill. I have emailed and called AGAIN and no response. Why is this my responsibility to ensure they are typing in the correct info over and over! Its not that hard. Figure it out. Im not paying an out of network price. I did not consent to this if it wasnt 100% covered. This is me filing an appeal on the grounds that it's covered by the No Surprises Act.This is the third **** in 3 years they have performed this on. And it is always a headache. If I ever have another ****, I will opt out of it.

  Business Response

  Date: 08/21/2024

  Thank you for your recent letter regarding the complaint submitted to your organization by ***************************.  *************** LLC provides medical billing management services on behalf of Envisions Childrens.  As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Envision Childrens.
  
  Our review of the patients account has resulted in these findings:
  
  Insurance was filed twice, and claim was denied stating that patient is not an eligible dependent.
  The billing department reached out the insurance on file and was advised that the patient had no eligibility for date of service.
  If the parent can supply the billing department with all insurance details and proof of eligibility/coverage we can resubmit the claim.  Another option is to have the patients insurance company reach out to the billing department.
  
  We regret for the inconvenience this has caused ***************************.  At this time, we request you close this complaint as we have resolved it in a satisfactory manner.

  Customer Answer

  Date: 08/21/2024

   
  Complaint: 22166459
  
  I am rejecting this response because:

  I have already called and given them the correct insurance. It is not my fault they are inept and cannot seem to file it correctly. NO OTHER MEDICAL INSTITUTION has had trouble billing my insurance. I NO longer even have that insurance anymore. I had my baby over 14 months ago. I can send an image of my old insurance card but Im not calling them. They are no longer my current insurance as this was 14 months ago and I have switched.

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 09/05/2024

  Please send card copy through BBB complaint or go online at mydocbill.com/EVSC to upload copy.  Thank you.

  Customer Answer

  Date: 09/06/2024

   
  Complaint: 22166459
  
  I am rejecting this response because:
  
  As I stated, I have already done those things. I called and was told to disregard the bill. I was then texted many times and sent another bill. I am sick of being harassed and harangued via text and mail to pay a bill I have already been told not to worry about. It is not my issue that your team cannot seem to type in the information for my former insurance correctly. The way you operate within the hospital is entirely shady. You also billed me as if I am out of network and didnt even offer a cash price. I am disgusted by the your business practices and will NEVER allow any of your nurses to come and do this test EVER again on ANY of my next children. You have made my birthing experience such a headache and to charge me $485 for a newborn hearing test, not even performed by a doctor, but a teenage nurse tech, is absolutely asinine.

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint regarding unauthorized charges to my credit card by Sheridan Childrens Health. My daughter was born on ****************, and since then, I have noticed several charges to my account without ever receiving a statement, invoice, or any clear indication of what services these charges pertain to.I did not authorize automatic payments, yet I have been charged four times, specifically on the following dates: May 16, 2024, June 15, 2024, July 15, 2024, and August 15, 2024, each time for $65.17.I am requesting clarification regarding what these charges are for, a detailed explanation of the services rendered, and a cessation of any further unauthorized charges. Furthermore, I ask that any automatic payment set up without my consent be immediately canceled.

  Business Response

  Date: 09/05/2024

  Thank you for your recent letter regarding the complaint submitted to your organization by ******* ********.  ******************* provides medical billing management services on behalf of Envisions Childrens.  As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Envision Childrens.
  
  Our review of the patients account has resulted in these findings:
  
  The automatic payment plan was set up online for the $65.17 monthly payment.
  A supervisor has reached out to the consumer to explain details of the account.
  
  We regret for the inconvenience this has caused ******* ********.  At this time,we request you close this complaint as we have resolved it in a satisfactory manner.