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Business Profile

Medical Supplies

Royce Medical Supply, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Supplies.

Complaints

Customer Complaints Summary

  • 17 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/13/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fraudulently billed ******** for intermittent urinary catheters from 2/6/24 - 11/6/24. Multiple complaint on this website for the exact same issue down to the $ amount charged. Do not bill ******** for any thing else in the name of my Mother.

  • Initial Complaint

    Date:03/30/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    FRAUD ALERT!!

  • Initial Complaint

    Date:03/28/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******** was charged almost $15,000 for a whole year supply of intimate urinary catheters that was supposedly sent to me I never got any catheters I don't use catheters and they're trying to charge me $3,700 that ******** didn't cover I already called ******** to let them know this is a total fraudulent billing

  • Initial Complaint

    Date:03/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My grandmother (I am her court appointed guardian), ** ***************, has fraudulent charges on her supplemental ******** plan from ROYCE MEDICAL SUPPLY LLC. These charges date back to at least 2/16/23. She was charged once a month from then until at least 11/20/23 for $1,900. A total of $19,000 was billed. We have never heard of this company have definitely never received any services or products from this company. Upon further investigation it seems that many others were victims as well. I have documentation to support my allegations and have submitted a report to the ** HHS ****** of ********* General. I also plan to report to ******** as well.

  • Initial Complaint

    Date:03/18/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Last week I received a periodic ******** Summary Notice for Part B services I had received between 12/2/2023 and 3/1/2024. Among the claims listed was a summary of medical supplies that were supposedly sent to me by Royce Medical Supply LLC and ordered for me by **********************************, whom I do not know. The supplies were comprised of monthly package of 200 intermittent urinary catheters with insertion supplies (A4353-KX). The list indicated they had been sent to me in February, March, April, May, June, July, August, September, October and November, all in 2023. Royce charged $1900 per month for these supplies and ******** paid $1458.24 for each month billed, for a total of $14582.40. I DID NOT RECEIVE THESE SUPPLIES. I do not use catheters. No physician ordered them for me. In fact, when I opened this recent ******** summary, it was the first I learned of this. This is fraud! I am reporting this to ******** immediately. I see by your report that I am not the only person defrauded in this manner by Royce, although it is ******** that suffered the financial consequences. My ******** bill indicated that I could be billed for $3720.00, the difference between the amount they paid and the amount Royce billed. I do not want my credit damaged nor my ******** account misused in this way again!

    Customer Answer

    Date: 03/19/2024

    I spoke via phone last night (3/18/24) with a ******** representative about this issue.  They have had several complaints from ******** clients about Royce Medical Supplies fraudulently filing claims to ******** for costs of supplies supposedly ( but not in fact) sent to a ******** beneficiary.  ******** was already aware of Royce's claims made against my account.  They had already begun action to change my ******** account number to prevent further fraudulent claims on my account from unscrupulous businesses.  They will send me a new card within a few weeks.  

     

  • Initial Complaint

    Date:03/18/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Royal Medical supply charged my fathers insurance false medical needs. They charged his ins company for bladder drainage. My father did not have bladder issues and I will prove it with his medical records if be. My father was charged after he passed away as well. The company is bogus

  • Initial Complaint

    Date:03/17/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******** and my ********** Blue Shield supplement have been billed for $19,000.00 of Medical Equipment/ Supply from Royce Medical Supply LLC listing dates of service 2-17-2023 - 11/20/2023. I never requested nor received anything from Royce Medical Supply. The company is billing insurance in ten increments of $1900.00 This is obviously fraudulent.I have not paid out of pocket, but my insurance and ******** has paid them.

  • Initial Complaint

    Date:03/05/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I receive a ******** statement on 3/5/2024, which showed a bill submitted to ******** from Royce Medical Supply in the amount of $19,000.00 for supplies from February3, 2023 thru November 6, 2023; However, none of these services, or supplies were provided to me. As a person on ********, and given all these funds being used, makes it impossible to receive additional benefits should I need to use them. I also receive information from United Healthcare indicating that Royce Medical Supply is attempting to be paid for services for the same dates. It is important that I bring this to your attention to prevent ******** fraud on my behalf, or on the behalf of others. Thank you for you cooperation in this matter. I have also notified ******** of the same.

  • Initial Complaint

    Date:03/05/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A company called Royce Medical supply in ************** has billed ******** every month since last April 2023 for $9600 of bladder supplies that I never received or needed. These are fraudulent charges and unfortunately ******** has paid them. This company if it is legitimate should be put out of business.

  • Initial Complaint

    Date:02/28/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My ******** Account was billed by ********************** between 5/5/23 and 10/5/23 for items that I NEVER ordered. I have not paid any Amount that I may be billed and I will not pay. I have tried to contact Royce at their telephone number and I received a message that the number is not in service at this time.

Royce Medical Supply, Inc is NOT a BBB Accredited Business.

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