Business ProfileforScootaround, Inc.

I am an independent contractor for a company named Clouds of Goods. Similar to Scootaround, we rent several articles to clients located in the entire country but I am located in ******. On May 7, I delivered a brand new wheelchair to a guest at the ********************** located in ******, **. A couple of minutes after I dropped it off, a Scootaround driver took it from where I left it. According to the Hotel, he was brought to a room to get his labeled chair but instead, took mine. My chair had a tag with the client's name but he still took it. I was not aware of this until the client called me and let me know he could not use the chair as he never got it. The hotel contacted Scootaround who told them they will swap the chairs the same day. The next day, they called again and were told the same. I reached out by the 10, mind you, three days after the "mistake" was made and not corrected. They told me they were aware and their driver would deliver it that day but not sure at what time. I called again the next day and they said they will reach their local storage. After a few hours I got a voicemail saying they spoke to their vendor and he did not take the wheelchair. I contacted the hotel and asked them to contact Scootaround since now they are denying the whole thing as well as requested for the chair to be paid by the hotel. They said they filed a claim and were going to contact me by Monday the 13th. I called the concierge and gave them the number to call for the person doing "the investigation", mind you, she was very rude and claimed they had been working with this vendor for ******************************************************************************************************** The concierge called them and stated the hotel and I will be filing a police report. Is Monday and now Scootaround says they have nothing to do with it and to contact the vendor. Like the vendor is not their responsibility