ComplaintsforUS Interstate & Rail Long Distance and Moving

• Initial Complaint

  10/28/2023

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  I will attach the demand letter I sent to US Interstate and Rail. It has all the details. Per the agreement, the Binding Estimate, I was to call ** Interstate and Rail if the estimate needed to be revised. The day of the move on October 7, 2023, I called US Interstate and Rail twice as is documented below. They did not return my calls. The company that moved the items put on the Bill of Gading that I would only owe $535.80. They then required me to pay them $1786.20 to deliver my items. I am asking US Interstate and Rail to pay me the $752.40 extra that I was overcharged over the binding estimate signed on August 28,2023.

• Initial Complaint

  10/28/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Verbal sales pitch undermines the actual happenslings of the contract. Hidden fees after the fact as they hold your property ******. Bait and switch. Quote one price with low estimates just so you don't shop around.

• Initial Complaint

  10/18/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Date of payments for transaction was 8/20/2023 and 9/25/23 They were supposed to move me from ***** ** to ******* ** on Sept. 30 or October 1, 2023. They never called, they never showed up and they have not refunded my money. All telephone contacts with them did not yield any resolution. An email to them at their given address did not yield any response. After 5 frustrating days of no service and no communication, I had to pay someone else to move me to ******* on 10/08/23. The internet address was **************************************** Phone number was ************. They kept promising to find me a mover but they never did.

• Initial Complaint

  10/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Estimate was given on 9/13/23 for a total amount of $5,212.10 to fully pack all items in the home (everything in cupboards, closets, clothes, drawers, small kitchen appliances, clothes, towels, and bedding, ect.) and move a two bedroom house with a den across. This value was discount from $9,309.10 A detail list of items to be moved was given at the time of estimate. The date of the move was scheduled for 10/14 or 10/15. A contract was signed and a deposit of 50% of the contact was paid. On the 10/14 we received a call in the afternoon that the movers would not be able to get to the house until 10/15. Little short notice but we agreed. On 10/15 two people showed up to look through the house to mark the items to be move and packed. We asked when the other people were coming to pack the house up. We were told that no one else was schedule to come and someone would call. 3 hours later we got a call saying that the move was going to cost more then is was estimated to the cost of $20,000. The reasoning for this was due to the fact that the volume of items to be moved was more that estimated. Even through we have been up front with everything that is in the house to be moved. They have been unprofessional on deal with the incorrect estimate on their end and continue to state that they couldnt do anything because they would lose money if they did the job for what was estimated. We argued that because they made a mistake. It wasnt on us to have to pay the difference. We also stated that they were impacting to medically compromised elderly individuals with all this, and still refused to assist us with resolving the issue.

  Business response

  10/25/2023

  We have received consumer complaint and have thoroughly reviewed account.
  

  We appreciate customers' feedback as we are always looking for ways to improve our services. 
  

  That said, we would like to address the following.
  

  Timeline of communication and events:
  
  On September 9, 2023, the company secured a position on our calendar and provided the customer a Binding ********************** Estimate, which was acknowledged, signed, and returned, prior to accepting a deposit of $2606.05 to secure position on our calendar for first availability pickup date of 10/14/23 - 10/15/23.
  

  Our company also strives in saving customers money, unfortunately upon arrival the ***** carrier noticed that the volume that customer would occupy, exceeded the amount initially estimated.  This adjustment in volume caused the increase in price.

  On October 15, 2023, the customer refused service On-Site resulting in a Cancellation.

  Customers desired resolution was for a refund in the amount of $2606.05.  After careful review of the account and our cancellation policy, the company has concluded we not only stayed in clear communication with the customer but we have executed our end of the estimate.  Therefore, no refund can be processed in any form.

  However, the company is willing to accommodate a future long-distance move at a discounted rate for the inconveniences.
  
  Thank you for your time and attention to this matter.
  

  Customer response

  10/28/2023

   
  Complaint: 20736183
  
  I am rejecting this response because:

  On September 9th I spoke with a salesperson, ****, who told me that this company was a Veteran Owned and operated organization.  He also asked me for an inventory of what we wanted to move - I told him that we had a 2-bedroom house, with all the contents.  He asked how many boxes I thought, I told him approximately 30 or so.  I itemized that there were 2 full bedroom suites (including queen ***** full dressers with mirrors, 2 chest of drawers, kitchen table and chairs, coffee table, end tables, desks, 4 or 5 bookshelves.  He confirmed that I wanted them to pack the whole house.

  He sent me the binding estimate and I saw 535sq. I don't know how they determine square footage, and I don't know what packed items would take.  I asked about it and he told me not to worry, that I would be confirming the inventory a week or so before the move.  I started receiving text messages and phone calls from "*******" requesting the inventory.  I told him I was driving across the country and could not give me an updated inventory until Thursday before the move.  He said no problem, and he would call me on Thursday, Oct. 12th.  He called me on Friday the 13th and I told him that we were eliminating the 1-bedroom suite, but I thought we should add more boxes.  He added 10 more to make 40 boxes.  He said I would be getting a call from the moving team to let me know when to expect them, Saturday or Sunday.  Never once did anyone tell me that I did not have enough room on the truck, or enough money for the move.

  I got a call on Saturday, Oct 14th telling me that the movers would be there on Sunday.  I received a text message Saturday evening saying they would be there around 10:30am Sunday morning.

  Two people arrived, with a trailer behind pickup truck.  They came in and started walking around taking notes.  One person did not understand me when I asked questions, the other would not answer any of my questions.  The gentleman started taking videos of the house and marking the furniture.  The gal called the "office" and said I would be getting a call back.

  "****" called me about an hour later, saying I would owe them $20k for the move.  I said that is not what I signed up for.  He went on to tell me that I only had 535sf of that trailer and that if I wanted the whole house moved would cost more money.  I asked where the packers were.  and how was 40 boxes going to fit into the front part of this trailer.  I asked to speak to a supervisor.  I spoke with a gal who was not helping, I received a call from "*******" telling me he was the General Manager.  He explained that I did not "reserve" enough room for the move, I replied that I was very clear with the amount of items to be moved, how was I supposed to know how much room that was going to take.  He said he would lower it to $18k because I had already put down $2600.00 as a deposit.  I said that this was not acceptable.  He told me, after hanging up on me, that I had 3 options, I could have the movers take 535sf of stuff, I could pay the extortion money, or I could send them away.  I told him fine - send me people that speak English so that I could talk to them, he hung up on me.  **** called me back looking for payment.  I told him I would call him back.    I found another moving company that would not extort money from me.  I received another call from **** and told him as much.  I then received a text message from *******, saying "I should be ashamed of the racism, its 2023.  I apologize if their English is not up to your standard, however, they are amazing employees" - I responded that I was not being racist, I have over 20 Spanish speaking employees.  But I always make sure there is someone that speak English speaking to the client so that both sides are accurate.

  I want my deposit back; I feel I should get my deposit back.  This clearly was a matter of Bait and Switch and Extortion.  This is not how business should be conducted.  When the pricing was explained to me, I was told I was getting a military discount for my dad's years of service, and AARP discount because of them being a approved vendor.  All of it was a lie.  All of it was taking advantage of elder individuals who were having a hard enough time with the move.  They tried to hold us in an awkward position to pay for this extortion.  

  My sister and her boyfriend have found on ******** a group that has noted how companies like them use this last-minute effort to steal more money.  ************ was no more ready to do this move than a guy off the street.  They clearly expected me to back out of the deal so that they could steal my deposit.  What a horrible way to conduct business.

  I would greatly appreciate any help you can give me to rectify this issue.

  
  Sincerely,
  
  ***********************

  Customer response

  12/12/2023

  This action was not resolved and I did respond.   ************ did not respond to my communications throught this entire process.  If they had they would have acknowledged that we had a house full of items to be moved.  They intentionally misrepresented the facts in this matter.  I kept calling to confirm the inventory,  I was told repeatedly that it was all hood and not to worry.  ************ intentionally frauds individuals and causes additional expenses under dire circumstances.   

  I cannot believe the BBB cannot do anything regarding this issue.   

  now we have ************* by 1 companies. 

   

• Initial Complaint

  10/07/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Ive read through so many of the complaints listed about this company they deserve to be in jail for their actions. We got taken for ***** and a ton of our valuable time after realizing they were a scam after the pickup date. They went from **** to **** to over **** the day they arrived. Do not use this company ever!! **** who originally helps make the deal at this number ************ then never steps in again or returned any phone call is the first red flag. After call to go over list again by guy named ***** ************ to finalize inventory where price increases - I intentionally added numerous items knowing I would be taking them off the day they showed up, Im very aware price will go down as items will be removed. Day they show up I take off numerous items off but they want more money anyway. Woman named ********************* is person who decides to try for more money. Group that shows up are honest with a number of us saying they encounter problems with every client where they are angry because they are told they have to increase the price at pickup by ****. They were only moving a few items to a small apartment and **** had them tell me they dont take things like glass and mirrors and had to build special crates the day they arrived and insurance wouldnt cover anything. I told **** on the phone they have two minutes to leave the property when they tried to raise the price to over *****. They immediately changed their tune to honor the original price. When we made them return the items after they missed the delivery date that they promised over the phone (verbal contract) reason we even hired them, they hide behind their contract even though verbal is also just as strong. I had conversation with another person from our offices on the phone when agreements were made. The company is a scam and completely fraudulent. We made them bring the items back as they wouldnt let us pick them up until we paid in full claiming they wouldnt give the address of the location (at least in **** is ****************************************) after some research with them claiming they cant give out location till pay remaining balance for doing nothing. When they returned items they said they wouldnt open truck until we paid in full and **** was screaming saying she wouldnt do it and we could get in line if we were to *** them. We had to have an officer on site to make sure we had authorities witnessing this companies behavior and to make sure we would be safe when they came back to return the items. The ************************ in ******* called me back the same day they were returning our belongings. They informed us they were very familiar with this company and to not give them a single cent and that they are a problem and they have started a serious investigation into them. They want people to file complaints about this company with them and the ****************************. Federal Motor ***************************** **************************** Commercial Enforcement and *********************** ********************************************************************************************************** Email:********************** Phone: ************ ************************ in ******* ***************************************************************** Make sure to help shut this group down as they are a bunch of thieves. ************************ confirmed. They are criminals taking advantage of families and individuals.

  Business response

  10/16/2023

  We have received consumer complaint and have thoroughly reviewed account.

  We appreciate customers' feedback as we are always looking for ways to improve our services. 

  That said, we would like to address the following.

  Timeline of communication and events:
  
  On August 24, 2023, the company secured a position on our calendar and provided the customer a Binding ********************** Estimate, which was acknowledged, signed, and returned, prior to accepting a deposit of $1112.17 to secure position on our calendar for first availability pickup date of 09/09/23 - 09/10/23.
  
  On March 30, 2023, the quality assurance department called the customer to review the inventory before pickup. The inventory was adjusted adding an additional cubic feet which required an additional payment of $541.00.

  Long Distance Moving is a service we provide to our customers and in order to execute the move, our company utilizes authorized ***** ********************************************* ***** carriers. In fact, policy states  Please note that US Interstate and Rail is a properly licensed interstate Broker. US Interstate and Rail is not a ***** carrier and will not transport an individual shippers household goods, but will coordinate and arrange for the transportation of household goods by another ***** authorized ***** carrier, whose charges will be determined by it's published tariff 

  Our company also strives in saving customers money, unfortunately upon arrival the ***** carrier noticed that the volume that customer would occupy, exceeded the amount initially estimated.  This adjustment in volume caused the increase in price.  As provided by the customer, the bill of lading reflects the difference in volume which was signed off by the customer indicating this was agreed by the customer.  These adjustments were for including but not limited to the increase in volume.

  Customers desired resolution was for a refund in the amount of $1653.17.  After careful review of the account and our cancellation policy, the company has concluded we not only stayed in clear communication with the customer but we have executed our end of the estimate.  Therefore, no refund can be processed in any form. However, the company is willing to accommodate a future long-distance move at a discounted rate for the inconveniences.
  
  Thank you for your time and attention to this matter.
  

• Initial Complaint

  10/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I hired this moving company in order to get my things in ******** to my new home in **************. They came in on 9-8 to pick up my things from my neighbor's house. When they arrived they didn't want to take or load anything into the truck. My friend had to take things out of the storage and put them in front of them to get in on the truck. At one point on of the drivers saw a dead mouse outside in the grass and then refused to load anything else into the truck. There were still a hand-crafted table and shelves that needed to be loaded. The two movers just got in their truck and drove away. They then called me and told me I had to pay the balance of the estimate otherwise they would throw my things away. I responded by telling them that I needed them to bring all of the things they told me they would bring including the tables and shelving, and I would be happy to pay the remaining balance. Well, they continually harassed me for the payment but kept my things. They never picked up the rest nor did they return what they took. They wanted me to pay and then they would deliver. I looked them up on BBB and all they have are complaints. This company is a scam and I would like this not to happen to anyone else. It is not fair that they quote you one price and then the day of they say its more and you have no choice but to pay. The $469.71 I gave them was the deposit and I refuse to give them anything else. They tried called me for a while daily until I stopped answering. I don't think it is professional of them to call and yell at me on the phone over and over. With them just wanting to bring half of the original quote and the same price.

• Initial Complaint

  10/03/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Upon booking this company I was told pickup Aug 18 and delivery Aug 21 was completely doable. It then changed to we have to have your stuff at least two weeks prior to the date you want it delivered. They picked up my belongings Aug 14. When the 21st came and went they then told me they had 10 business days to deliver. That comes and goes and it changed to 21 business days. Again that comes and goes and they told me 30 business days. Today is now the 30th business day and there is no change. They told me that I could call back in five days for an update but every update I receive is your stuff is in transit. I put a tracker in my stuff. I moved from ** to CO. Upon picking up my belongings they took it to a warehouse in atl. By Aug 21 they had transferred it to a ********* warehouse, which is 11 hours past where I now live. It hasnt moved from that warehouse this entire time and it seems that I know where my stuff is more than the company bc jus today I was told it was still in *******. This is after them up charging me an additional $3000 when I had less items than what was quoted. Theyve had my stuff for almost two months and are doing nothing to get it to me. This is not a timely move in any reality. *** had to come out of pocket thousands bc this company is holding my belongings hostage. Theyve been paid in full for over a month.

  Business response

  10/15/2023

  We have received consumer complaint and have thoroughly reviewed account.

  We appreciate customers' feedback as we are always looking for ways to improve our services. 

  That said, we would like to address the following.
  

  On October 3rd, 2023, the customer signed their delivery Bill of Lading. 

  The customer's desired resolution was for the delivery of their House Hold Goods. The company concluded their desired resolution has been met. More importantly, the company has concluded we not only stayed in clear communication with the customer, however our end of the contract was in fact executed.

  With regard to the Better Business Bureau, the company does consider this matter closed unless additional information can be provided or is requested.
  

  Thank you for your time and attention to this matter.

• Initial Complaint

  10/03/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  We booked a long distance move with US Interstate and Rail on 09/12/2023 we explained that we were military retirees doing a final dity move, that we resided on a military base and that the drivers and packing crew would need ID and SSN checks to access the base (they assured us they had handled many military moves and that would be fine), detailed the items we wanted moving and the company made out they really appreciated their military customers and were going to give us a great discounted move $5416.00 down to $2972.00 all in to include the $200.00 origin/destination fee and $252.00 10% fuel charge. We paid the deposit amount $1486.00, the movers assigned called on the original moving date 09/14/2023 to say their crew did not have ID and would not be able to access the base and would have to come back the next day 09/15/2023, the crew arrived and packed all our goods into a Penske rental truck with no cuft markings and would not allow my wife to see inside the truck to verify the volume and said that the price would increase because the space used had gone from 360 cuft to 650 then 695 and then to 645 and the new price would be $5166.50 (no new estimate had been signed nor had a credit release form or bill of landing which we were told specifically had to be signed before and property would be loaded onto the truck), the crew then left the property with our belongings and the said forms were only emailed to us around 3 hours after the crew had left, I received many calls and texts that evening from various staff and the drivers many very threatening, we were left with no papers, or inventory of our property and the company said they would be holding our property until the emailed forms were signed. The following day when my wife returned home the company had returned to our home and dumped all our belongings back on the driveway of our home many items broken and inappropriately stacked against the garage door out in the elements and in full view for theft.

  Business response

  10/25/2023

  We have received consumer complaint and have thoroughly reviewed account.

  We appreciate customers' feedback as we are always looking for ways to improve our services. 

  That said, we would like to address the following.

  Timeline of communication and events:
  
  On September 12, 2023, the company secured a position on our calendar and provided the customer a Binding ********************** Estimate, which was acknowledged, signed, and returned, prior to accepting a deposit of $1486.00 to secure position on our calendar for first availability pickup date of 09/14/23 - 09/15/23.

  Our company also strives in saving customers money, unfortunately upon arrival the ***** carrier noticed that the volume that customer would occupy, exceeded the amount initially estimated.  This adjustment in volume caused the increase in price.  As provided by the customer, the bill of lading reflects the difference in volume which was signed not off by the customer resulting in a Cancellation.

  Customers desired resolution was for a refund in the amount of $1486.00.  After careful review of the account and our cancellation policy, the company has concluded we not only stayed in clear communication with the customer but we have executed our end of the estimate.  Therefore, no refund can be processed in any form.

  However, the company is willing to accommodate a future long-distance move at a discounted rate for the inconveniences.
  
  Thank you for your time and attention to this matter.
  

  
  

• Initial Complaint

  10/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My boyfriend ********************************* hired ******** Mover's to provide a move from ** to *******. The date of the move was September 29,2023 We were originally quoted for $3000 being I have a one bedroom apartment and we were going to be sharing the truck with another one of their customers coming to ******* as well. Then after I gave them a list of what they were moving the fee for the move jumped up to **** because they stated I would need my own truck because of the amount of space increased in cubic feet. They then sent out another invoice statement with another total for $6700. When the salesman arrived on the moving pickup date not only did they come late by 3 hours the total jumped again to $12,870 it doubled then when we were sent another contact to sign it went to $9776. The day after the pickup of my furniture I called for a date of delivery and I got a pushed to different employees and didn't get a straight answer. I then spoke with their supervisor and was told my delivery was for October 28th so I then told her your company took everything from my apartment and I can't wait until October a month later. We went back and forth with this company over and over. The supervisor told me she would try to see if they would be able to deliver as soon as possible as I requested. I then called her because I waited all day for a response and got nothing. She then told me that my delivery date would be October 28th th earliest through December 21st. I asked her if my stomach is still in ** and she confirmed it was still there. I asked her if I could go pick it up and she told me regarding my belongings I would have to pay the total amount of the bill and delivery ($9776) when I was asking her questions I found out that they have 3 different names for their company because I asked her to provide the name and number for the storage company and she dirlected me to their number (******** Mover's,) they have Us interstate and rail and G&M Relocation who the payment was invoiced to

  Business response

  10/25/2023

  We have received consumer complaint and have thoroughly reviewed account.
  
  We appreciate customers feedback as we are always looking for ways to improve our services.
  
  That said, we would like to address the following.
  
  Our company also strives in saving customers money, unfortunately upon arrival the ***** carrier noticed that the volume that customer would occupy, exceeded the amount initially estimated. This adjustment in volume caused the increase in price. As provided by the customer, the bill of lading reflects the difference in volume which was signed off by the customer indicating this was agreed by the customer.
  
  To address the allegations we would like to provide the following:
  
  - The Client is in receipt of claims information.
  - It is not a hostage move; they were picked up and delivered within the acknowledged Delivery Spread.
  
  To conclude, the company has not only stayed in clear communication with the customer, however our end of the contract was in fact executed. With regard to the Better Business Bureau, the company does consider this matter closed unless additional information can be provided or is requested.

  However, the company is willing to accommodate a future long-distance move at a discounted rate for the inconveniences.
  
  Thank you for your time and attention to this matter.

• Initial Complaint

  10/01/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  June 2023: Contacted US Interstate & Rail Long Distance to schedule cross-country household move for September 2023. ******** provided detailed, room by room inventory of furniture items as well as number of anticipated boxes. Company QUOTED TOTAL MOVE PRICE OF$5800, we agreed, signed contract, and paid 50% of initial quoted price.July 2023: Realized we missed a few furniture pieces in initial inventory so contacted Company to update inventory reported. Price remained the same.September 2023: Company called one week prior to move to do pre-move check in. Because we had purchased another couch and reported it to the Company our PRICE INCREASED TO $8,500. **** told a truck with crew of 4 plus 1 driver would arrive on Sept 28th to load household goods onto truck. Confirmed it would be a door to door move, no unloading of packed truck into warehouse and reloading onto different truck for the cross country drive. Requested a 6 October 2023 arrival at new home in *******.September 28th: Moving day -- small truck with crew of 3 arrives, announcing our household items would not all fit onto truck and not enough blankets and packing materials to properly wrap furniture. Requested we drive them to local U-Haul to obtain additional moving blankets. Later requested we drive them to U-Haul so they could rent another truck. Two truckloads of our household goods were moved to VA warehouse. We were told there are no semi-trucks available, household goods will remain in warehouse indefinitely until semi-truck and drive can be scheduled. PRICE DOUBLED -- INCREASED TO $19,000.No estimated date our household goods will arrive at new home in *******. FINAL PRICE: MORE THAN THREE TIMES ORIGINAL QUOTE AT CONTRACT SIGNING.

  Business response

  10/15/2023

  We appreciate customers' feedback as we are always looking for ways to improve our services. 

  That said, we would like to address the following.

  Timeline of communication and events:
  
  On June 21, 2023, the company secured a position on our calendar and provided the customer a Binding ********************** Estimate, which was acknowledged, signed, and returned, prior to accepting a deposit of $2719.56.86 to secure position on our calendar for first availability pickup date of 09/27/23 - 09/28/23.
  

  On September 21, 2023, the quality assurance department called the customer to review the inventory before pickup. The inventory was adjusted adding an additional cubic feet which required an additional payment of $1985.00. 

  Our company also strives in saving customers money, unfortunately upon arrival the ***** carrier noticed that the volume that customer would occupy, exceeded the amount initially estimated.  This adjustment in volume caused the increase in price.  As provided by the customer, the bill of lading reflects the difference in volume which was signed off by the customer indicating this was agreed by the customer.

  Customers desired resolution was for a refund in the amount of $4,704.56.  After careful review of the account, the company has concluded we not only stayed in clear communication with the customer but we have executed our end of the estimate.  Therefore, no refund can be processed in any form.

  However, the company is willing to accommodate a future long-distance move at a discounted rate for the inconveniences.
  
  Thank you for your time and attention to this matter.

  Customer response

  10/16/2023

   
  Complaint: 20682404
  
  I am rejecting this response because:

  The timeline described by the business in their response is accurate. The key issue is the deceitful way in which they created the inventory and sent it to the actual moving company. When I spoke with ******************************* to create the initial inventory, I described in detail our furniture. For example, I told him we had a *************** and two Queen **** with drawers underneath. On the inventory, he listed 3 metal bed frames, which clearly do not equate to the space on a truck that would be required for the **** I described. For other pieces of furniture, I verbally provided dimensions, but clearly the dimensions he entered into the system did not match. As a final example, when we discussed box count, **** told me to "get a bunch of wardrobes and fill them up." On the initial inventory, however, he listed 50 medium cartons. The bottom line is this business intentionally created an inventory that was significantly smaller in size than our actual inventory in an effort to have the lowest price quote and get the job. They know that once they have that and pass the job off to an actual moving company the cost will dramatically increase to reflect the actual shipment size, but that is the customer's problem, not theirs. 
  
  Sincerely,
  
  ***********************

  Business response

  10/25/2023

  We have received consumer complaint and have thoroughly reviewed account.
  
  We appreciate customers' feedback as we are always looking for ways to improve our services.

  That said, we would like to address the following.

  Our company also strives in saving customers money, unfortunately upon arrival the ***** carrier noticed that the volume that customer would occupy, exceeded the amount initially estimated.  This adjustment in volume caused the increase in price.  As provided by the customer, the bill of lading reflects the difference in volume which was signed off by the customer indicating this was agreed by the customer.  These adjustments were for including but not limited to the increase in volume.

  Therefore, we stand by our previous assertion and will not be providing a refund in any form.

  However, the company is willing to accommodate a future long-distance move at a discounted rate for the inconveniences.
  

  Thank you for your time and attention to this matter.
  

  Customer response

  10/28/2023

   
  Complaint: 20682404
  
  I am rejecting this response because:

  The company stated that upon arrival, the ****** carrier noticed that the volume that customer would occupy, exceeded the amount initially estimated.  This adjustment in volume caused the increase in price." This is true, but the reason this happened is the deceitful way in which the Interstate created the inventory in the first place. As I described previously, Interstate created an inventory that was significantly smaller in size than our actual inventory in an effort to have the lowest price quote and get the job. 

  Sincerely,
  
  ***********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩