Complaints

• Initial Complaint

  10/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I hired long distance *********************************************** through uhaul website to move a few items to storage on 9/28/2023. The movers that came stole a ring ****************** drill battery worth $250. They have been ignoring my calls & texts since Saturday. I just want to be reimbursed.

• Initial Complaint

  04/13/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On Dec 28, 2021 I called American Long Distance Moving and Storage. They gave me a quote for a long distance move that I accepted. I paid the down payment of $1321. I was told to expect pickup on Jan 17 or 18. On Jan 12 I was told that I needed to pay $500 more in order to keep that pickup date. They said the carrier was asking for the extra $500 and that they had every right to do that. I also added a piece of furniture to the truck so on Jan 12 I paid another $682 to this company. The pickup happened on Jan 18. Everything went south from there. I called American Long Distance for help with the carrier they booked for me. They were unable to help. Said it was the carriers problem now. My reason for wanting a refund is because they booked me with a fraudulent carrier company. At the time, unbeknownst to me, this carrier was being investigated by the police, the BBB and the dot.gov. So, they did not follow through on what they had promised me. This company and MD ******************** are working together on fraudulent consumer practices.

  Business response

  04/16/2022

  We have received consumer complaint and have thoroughly reviewed account.
  
  
  We appreciate customers' feedback as we are always looking for ways to improve our services.  That said, we would like to address the following. 
  On December 28, 2021, company secured a position on our calendar and provided customer (******************************) a Binding ********************** Estimate, which was acknowledged, signed, and returned, prior to accepting deposit of $1,321.00 (via electronic payment) to secure position on our calendar for first available of 2/13/2022- 2/14/2022. 
  
  On January 10, 2022, the customer (******************************) called customer service advising that she needed to add additional items to the inventor.
   On January 12, 2022, the ***************** Team called the customer to go  through the inventory for a second time to have a more accurate idea of overall volume. At this time there was a revised Binding Moving Estimate, which was acknowledged, signed and returned, prior to accepting an additional deposit payment of $682.00 (via electronic payment) .
  
    4.On January 18, 2022, the ***** carrier confirmed a successful pickup with a FADD of January 21, 2022.
  To conclude, we have spoken to the customer and the carrier regarding updates on delivery. Carrier has confirmed that they are in contact with the customer. We have requested delivery ETA from the carrier and we have attempted to reach the customer for assistance. We have stayed in communication with the customer.

  The Customer's desired resolution was for a full refund and delivery. After careful review of the account, the company has concluded we not only stayed in clear communication with the customer but we have executed our end of the estimate. Therefore, no refund can be processed in any form. However, for any inconvenience our company is willing to provide a future long-distance move at a discounted rate. We will advocate for the client and assist with any updates available.

   

• Initial Complaint

  03/22/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I called budget movers and they got me in touch with american long distance moving and got a quote to move my son from ******* to ******* **. *********************** gave me a quote of $3060 and said the company would pick up my product on one day & deliver to ******* on the next day. when the moving company came to pick up the product on december 6, 2021 the supervisor talked my daughter in law into giving him $800 in cash (which he pocketed it because it never showed up on the receipt) because he said we had more product than the moving company estimated and if she gave him that money he wouldn't have the moving company charge us as much . When the whole truck was loaded & he called his company and they said the price would now be $7017. How can the price be more than double the original quote ? We drove to memphis and waited the whole next day and no one came. I called a number that the mover gave me and they said to me "who promised you that it would be delivered the next day..it is on a semi in chicago." It was delivered on december 18th 2021. When the movers delivered everything in ******* we realized that we didn't have our X box 1X. I sent a complaint to the moving company and they sent it to a company that deals with their complaints. Eventually they got back to me and said we are entitled to $75. I figured that we were overcharged, had items stolen from us and had a mover steal from us in the amount of $495. I feel $75 is not enough to compensate us for all we lost from them.thank you, ************************* ************

  Business response

  04/13/2022

  
  
  

  We appreciate customers' feedback, as a company, we are always looking for ways to improve our services. In response to the online complaint we would like to address the following: 1. On November 23, 2021 the company secured a position on our calendar and provided customers with a Binding Moving Estimate, which was acknowledged, signed and returned, prior to accepting a deposit of $1698.00 to secure a position on our calendar. 2. Long Distance Moving is a service we provide to our customers and in order to execute the move, our company utilizes authorized FMCSA ********************************************* ***** carriers. In fact, policy states "Please note that American Long Distance Moving and Storage. is a properly licensed interstate Broker. American Long Distance Moving and Storage. is not a ***** carrier and will not transport an individual shipper's household goods, but will coordinate and arrange for the transportation of household goods by another FMCSA authorized ***** carrier, whose charges will be determined by it's published tariff." 3. We strive to accommodate customers arriving within the requested window for pickup and delivery however, due to unforeseen delays, no promises can be made. In fact, the Binding Moving Estimate policy makes clear "All pickup, load and/or delivery dates are only estimates and are not guaranteed. There are absolutely no guarantees made, expressed or implied regarding pack, load and/or delivery dates." 4. The customer was picked up and delivered.

  The Customer's desired resolution was for a refund. After careful review of the account, the company has concluded we not only stayed in clear communication with the customer but we have executed our end of the estimate. Therefore, no refund can be processed in any form. However, for any inconvenience our company is willing to provide a future long-distance move at a discounted rate.

  
  
  

  Thank you for your time and attention to this

  
  
  

  Subject:	*************************/16913988
  Date:	Sun, 3 Apr 2022 13:28:25 -0400
  From:	********************* <angiea@americanlongdistancemoving.com>
  To:	***********************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩