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Business Profile

Online Retailer

The Family Gifts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/20/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two products from the company, and neither product arrived. I have sent multiple emails and did not receive a reply from any of them. I called the number on the website and the recording told me if I need help I needed to email customer service. I also received an email asking me to review my product, I have not received a product to review.Thank you for your help. I will also be referring to my credit card company for this incident.***************************

    Business Response

    Date: 12/21/2022

    Dear *****,

    I hope this message finds you well. I'm really sorry to hear that you had such an unpleasant experience with your online purchase, rest assured we're here to help you fulfill your desired resolution.

    I just tried to look you up in our system and I could not find you. Can you please provide us at least three of any of the following information so we can locate your order in our system?

    1. Your 6 digit order number
    2. The email address used to place the order
    3. Name of any person on the order
    4. Your phone number
    5. Your shipping address
    6. The name of the product you ordered and the date you ordered it
    7. A screenshot of the order confirmation screen


    If you have any other questions, please visit our Customer **************** found in the link below:
    *********************************************


    We look forward to hearing from you soon.

The Family Gifts is NOT a BBB Accredited Business.

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