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Business Profile

Optometrist

Lauderdale Eye Specialists

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/22/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is an attempt to resolve a billing issue that I believe is in error. Attached are the bills and following is the timeline and explanation.Following eye surgery, I received a bill from ********************** MD PA for services rendered on 11/16 in the amount of $1,960.At the same time, I received a bill from Baptist Health South Florida for services rendered on 11/16 in the amount of $1,954.These appear to be identical charges.I attempted to contact the Office manager, **** at ********************** MD PA, numerous times by phone to no avail. I sent a letter on January 16 and followed up with copies of the two bills to ****. We spoke by phone, and she said she had to investigate further. A week later I received an additional notice from Baptist asking for immediate payment. I phoned **** and asked what I should doand alerted her that Baptist might send it to collection. I asked if this bill was validshould I pay it. She said yes. I told **** was paying it immediately and to please let me know her findings and not just let the duplicate bill go to collections.I note had same surgery within a few weeks of this surgery and the cost was not $1960 X 2 = $3914 (the amount I am being charged) It was half that amount.I have now received the duplicate bill and a notice for possible collection.Please Note: Despite this statement reflecting payment from UMR (my insurance company), UMR said they received no bill from the ********************** or EYE Institute for services on 11/16/23. They did receive a bill from Baptist Health South Florida and that is the bill I settled.I would like to know what the charges are ****** why they are for the same day of service in the same amount I am sharing this with all parties involved and seeking help, hoping to get clarification.

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