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Business Profile

Parasailing

Aloha Watersports

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Parasailing.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/31/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Labor Day weekend I visited **. Lauderdale to celebrate a birthday. I purchased a waterskiing package for $214.70 for 1 hour of jet skiing for the two of us. I made the purchase online as required. When I arrived at the location to complete the boating license (as required by the state) I was told the business owner was not around, hes not reliable, and they are unable to provide me with additional information. I called the number provided on the payment confirmation without response. I disputed the transaction with my credit card company to which they replied that Id received the services. I never completed a waiver, a boating license, or anything because no one was at the location to provide the service. My credit card company asked for proof that I didnt receive the services, however I can not prove a negative. I would like a refund for the services never received.

  • Initial Complaint

    Date:11/04/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Good morning. I hope this does not fall on deaf ears. I went parasailing in *************** this past July 4th weekend. I spent 50$ extra dollars for the video recording. We received a blank ** card at the end of our trip. When I returned home and called Aloha Parasail to tell the owner the problem, ***** told me to mail the ** card back, I did. Now it's been 4 months and he refuses to get back in touch with me regarding this issue. I'm a disabled ************ veteran living on a set income and I don't like to be scammed. Thank you very much Better Business Bureau!

  • Initial Complaint

    Date:04/16/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked a parasailing appt online for March 31st while on a trip in **************, **. The company (Aloha Watersports) cancelled the appt. early in the morning (via email- attached) due to weather conditions. Their website states that a refund is issued in **** business days in the event that they cancel due to weather. I have not been refunded the amount of $339. In addition to the attached emails, I have called this company 4 times and left voicemails (no response). I have texted April 3rd, April 11th, April 14, April 16. On April 14 I received a text telling me to contact Fare Harbor (the online booking agency) for the refund. I called their customer service line on April 16 and they told me that *****/ Aloha Watersports never issued the refund and for me to contact that company directly, which I have numerous times.

Aloha Watersports is NOT a BBB Accredited Business.

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