Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/15/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm a driver for Trident logistics llc and we were connected by Mr ***** from haul away to pick up a boat from ****************************** to Edgewater Florida For ****** ******* (owner) on July 7 2024 and it was delivered the 9th we sent pictures and a bill of lending signed by the owner after that haul away didn't return our calls several weeks and I had to go in person to the address they had listed and to my surprise it didn't exist and in that building nobody knew that company. Haul away needs to be stopped this is wrong in so many ways to be playing with hard working people like this

• Initial Complaint

  Date:09/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hired ************ to haul my RV from **** to ********** Paid $395 deposit via ************* called, said they were sending a driver... driver called and said he couldn't make it Contacted the company and they said they would find.another *********** driver never showed It became more and more difficult to reach the company for answers.... Had to have our RV moved by 5pm.on the scheduled day.Did not happen Had to pay a tow company $400 to remove our RV from.the *********** word ******** company Contacted them on Monday and they said they were having issues locating a driver for.our transport.I decided at that ******* cancel the transport with them as they just weren't following through.I requested a refund of my deposit. Was.told they ************* bookkeeping..I have heard nothing ******** agent was ***** ****** - Logistics Coordinator Phone number ************ Which NO one.answers now I also spoke with a "*****" at the company with the following number ************ He was rude.and not too helpful Said he did not ha.dle the money but would get ahold of bookkeeping and get ******* me....Nothing and I can't ****** ************ ***********!!!They do not answer my emails ***** they answer any of the ************ numbers...I.also.wish to have ******** for the $400 tow bill..Extremel6unhappynwoth ************ and will be getting g my attorney involved.

  Business Response

  Date: 09/23/2024

  This customer wrote multiple reviews over the same issue. We clearly advised this customer that NO refund will be issued.

  They want to write multiple reviews through multiple friends and family members to write the same review over and over.

  We will NOT be issuing any refund. 

  Customer Answer

  Date: 09/24/2024

   
  Complaint: 22251740
  
  I am rejecting this response because:

  I have a text from ***** stating he would contact bookkeeping for my deposit refund.

  I have only written 1 review on YELP and that was just 2 days ago...

  And no other people ha e written on my behalf.

  I was never told I would not be refunded.  I also spoke with ***** who said he ************* the proper department for me.

  Neither followed through.

  They owe me my refund and I will continue this fight with them until I am refunded.

  They are in breach of contract and I have not been ******* contact them.

  I have left.many messages both text and voice and they won't respond.

  ************ is a scam company.

  This is not over.

  Sincerely,

  ***** *****

• Initial Complaint

  Date:08/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I gave this company a $690 deposit to relocate 2 of my vehicles. Once they received my deposit, they never got in touch with me to communicate who would be picking up my vehicles and at what time. I tried reaching out to them for two weeks and was always sent to voicemail. When I was finally able to talk to someone they told me that, a transport truck would be there to pick up one of my vehicles on a certain date at a certain time at the location we agreed on. I waited there for hours and no one ever showed up. I never heard from them again.

  Business Response

  Date: 09/17/2024

  What is this for?. The documents submitted our somebodies wedding pictures. We dont do weddings

  Customer Answer

  Date: 09/17/2024

   
  Complaint: 22215214
  
  I am rejecting this response because:

  I have proof that I paid two separate deposits. One was to move my vehicle and the other was to move my fifth wheel and the job was never completed.
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 09/17/2024

  We will say this one more time. This guy had him and 4 to 5 of his friends and family write the same bad review.

  If they were eligible for any refund?

  Having his people write multiple reviews, about the same issue cost him and his friends any refund.

  NO EXCEPTIONS

• Initial Complaint

  Date:08/15/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 25, 2024 we paid Haul Away $2,895 to haul a boat from ************, to **. Before leaving the ****** the boat trailer was inspected and deemed safe to travel the distance. The driver picked up the boat and drove approximately 126 miles out of the ***** mile journey and refused to travel any further. His reasoning at the time was that the trailer hubs, which had been replaced not even 6 months prior needed replaced. Due to timing and poor communication from this company we were forced to send another driver from ** to ** to pick the boat up and bring it back to **. Upon contacting ***** for a refund, he became very rude and combative. I have tried for several weeks to get any information on regards to a refund but the company and ***** are no longer taking my phone calls or returning emails.Ultimately, a service was paid for and this company did not complete the said service and refuses to return any amount of our payment.

• Initial Complaint

  Date:06/16/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 5th I called to get my 2015 ***** 780 transported, ***************** was my POC. June 8th, we confirmed a Saturday delivery which is June 10th. I signed the documents *** sent and paid $795.00 deposit down with the understanding that the truck was dispatched to a driver. June 10th come I emailed the company, call and text no answer or response. Finally, a call back we rescheduled for June 12th. The driver comes to pick up the truck but did not complete the task because the truck was too tall. Once I got this info I called and text *** asking to be refunded since the transaction did not take place. No response. The tracking number was ********. I haven't heard back from the company concerning this matter. Thank you!

  Business Response

  Date: 07/31/2023

  We refunded this customer months ago.
  Our rep decided he didn't want to do business with ***************

  We do NOT like doing business with snotty people. We look at customers as partners.

  We couldn't make that happen with her.

  Business Response

  Date: 08/11/2023

  This customer was refunded two months ago. 

  Customer Answer

  Date: 08/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **************

• Initial Complaint

  Date:06/06/2023

  Type:Billing Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were contracted by Haul Away Logistics to transport for them from ******, ** to *******, ** order# ******** for $1615.00. We completed the load, submitted the paperwork, and received payment via e-check on 1/20/23. I received a letter from my bank on 1/26/23 stating that the check had not cleared. I was charged an additional $ **** fee for the returned check. I have reached out to the company multiple times, and resubmitted paperwork multiple times. I was told on many occasions I would be receiving my payment shortly but have still not received any payment.

  Business Response

  Date: 07/07/2023

  Resubmit check. We pay driver all day every day with eCheck out of the same account.

  I just received my payroll check today from the same account

  I feel no need to respond on BBB. This benefits us NO way what so ever.

  Customer Answer

  Date: 07/10/2023

   
  Complaint: 20152130
  
  I am rejecting this response because:

  I attempted to resubmit the check and it will not allow me to do so. We have discussed this with you many times. You send you were going to email a new one multiple times but never have. 
  
  Sincerely,
  
  ***************

• Initial Complaint

  Date:04/24/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  03/24 the load was delivered It was cod by the Haul away They told me that they did the payment The driver unhook the trailer They never payed me

  Business Response

  Date: 05/09/2023

  We told the driver we had fraud with our account. Bank made ** reopen a new account#

  Check cleared out of our account yesterday.

  If we need to respond any more that has to do with this sub contractor.

  We will be sending a bill to this sub contractor for $150 a hr three hr minimum.

  This is a bogus complaint. 

• Initial Complaint

  Date:10/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was seeking out transportation for my mobile veterinary truck from ***** to ********. I contacted several companies but Haul Away Auto Transport contacted me most persistently. They told me they would be able to transport it on September 17th for $4500. I signed a contract in which i would pay this company ****, then the rest to the driver upon delivery. Two weeks later the truck hadnt been picked up, I called several times and **** would answer but he wouldnt provide any resolution. I finally asked for a refund. I asked several times. I found someone else to drive the truck out to me and the day prior to them leaving they told me the truck was picked up. After I asked for a refund. Then upon delivery, the driver asked for ****. I called them several times and i have it confirmed with a photo that they intentionally declined by calls. No where in my contract was this confirmed. I want a full refund. They are unprofessional and they stole money.

  Business Response

  Date: 11/04/2022

  This complaint is completely false. Nobody at Haul Away stole any money from this customer.

  The first driver we sent out to pickup location could not fit the mobile nursing station on his trailer. Customer gave us the wrong specs. This did delay the delivery. We had to dispatch a different truck. Which took a few day to route a different truck to pickup location.

  We received the correct specifications from our first driver when he was a at pickup location. 

  We then dispatched a different truck to pickup location. We loaded  mobile nursing station with no issues.

  Attached: Transport Invoice of transport that customer received prior too booking.

  Attached: eSign documents from RightSignature with Contact and Credit Card Authorization. The customer signed before we dispatched a truck out to pickup location,

  Attached: Pictures of Mobile Nursing Station on our truck at delivery location in **********, **.

  Attached: Dispatch sheet with are sub- truck C&******. Proof of truck picked up and delivered. 

  Picked in ID. on 09/30/2022. Delivered in DE. 10/07/22 with NO Issues!

  Customer signed at delivery location having NO Issues.

• Initial Complaint

  Date:09/26/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an invoice receipt from this company where they said they would move my boat within 5-7 days for $1495.00 . On 9/9/22 I paid them $695.00 dollars down. They have yet to move my boat. The driver keeps saying he will be there tomorrow and I am scheduling a crane and telling the ****** he will come and every day he doesnt show up. I need my money back as this business is obviously a joke and I wonder how many other people they have ripped off.

  Business Response

  Date: 11/04/2022

  This customer hired us to move her father's travel trailer and we immediately found her a reputable driver and dispatched the order for their trailer to be moved within the pickup window they wanted. We even did a 3 way phone call with the broker, her and her father verifying and answering any and all questions they had with ease. They made the initial payment locking in our driver and making all the necessary arrangements. A few days later we got a call from the young lady saying that her husband or father in law had hired another company to do the job as well and that she didn't know what to do. She said to hold off for now until she figured it out. We then cancelled our pickup date and schedule another route for another customer. More than a week passed by and we tried to reach her with no success. Our driver even showed screenshots of him texting her and she never replied. Then out of nowhere she reached out to us and said she was waiting on us to pickup.  When we looked in the load board she was double booked with another broker and when we approached her with this her exact response was " she can do what she wants. So what if she she hired two companies what's the big deal?". After this statement was made we had no choice but to cancel but we did our job and even more than that spent countless hours working for her and she doesn't respect our time or work ethic. It's unfortunate how things turned out but we did what we were paid to do. She was the one that cancelled on us. We wish her nothing but the best 

  Customer Answer

  Date: 12/12/2022

   
  Complaint: 18125810
  
  I am rejecting this response because:

   

  This is a lie. This business speaks nothing but, lies after my initial $700 deposit they could not even give me a date they would pick the boat up more than two weeks later . Please post this response on the better business page 
  So other customers know this company is a scam . They did no 3 way calls with me ever and every time I spoke with them assured me it would be tomorrow,tomorrow,tomorrow 
  Sincerely,
  
  *********************************

  Business Response

  Date: 12/14/2022

  This customer hired us to move her father's travel trailer and we immediately found her a reputable driver and dispatched the order for their trailer to be moved within the pickup window they wanted. We even did a 3 way phone call with the broker, her and her father verifying and answering any and all questions they had with ease. They made the initial payment locking in our driver and making all the necessary arrangements. A few days later we got a call from the young lady saying that her husband or father in law had hired another company to do the job as well and that she didn't know what to do. She said to hold off for now until she figured it out. We then cancelled our pickup date and schedule another route for another customer. More than a week passed by and we tried to reach her with no success. Our driver even showed screenshots of him texting her and she never replied. Then out of nowhere she reached out to us and said she was waiting on us to pickup.  When we looked in the load board she was double booked with another broker and when we approached her with this her exact response was " she can do what she wants. So what if she she hired two companies what's the big deal?". After this statement was made we had no choice but to cancel but we did our job and even more than that spent countless hours working for her and she doesn't respect our time or work ethic. It's unfortunate how things turned out but we did what we were paid to do. She was the one that cancelled on us. We wish her nothing but the best 

  Business Response

  Date: 12/16/2022

  What are you looking for? 

  We have been trying to reach out to this person.

  We need to send a bill for the time she is wasting us.

  This customer double booked. These text messages are from who?

• Initial Complaint

  Date:06/17/2022

  Type:Product Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vanilla gift card on April 28 and a fraudulent charge of one **** was made on that date by haul away logistics LLC in *************** ******* and I need your assistance in getting a refund thank you as Mr. ********************* is a very rude man who uses profanity and Im scared of him I live in ******** ******** and Ive never been there dont know the people

  Business Response

  Date: 06/20/2022

  We have NO RECORD OF DOING BUSINESS WITH THIS PERSON.

  She keeps calling here asking about a fraudulent charge. She has NO ORDER#?

  We have crossed reference her phone#, name and email. We have NO RECORD of this person.

  Please forward all credit card receipts and/or documents of the charge?  Date and about of transaction?

  We can then do some research on are end to find transaction.     

  We have told this lady multiple times. She just calls and yells at our staff.

  Claim we did a charge on some vanilla sky credit card.