Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/16/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They set me up on recurring billing and shipping. Receiving 3 jars every month and billing monthly. Who in God's name could ever use this much product even if it is all the sellers claim? This is absolutely credit card fraud.

  Business Response

  Date: 05/01/2025

  We understand Ms. St. ******* frustration regarding the recurring billing and shipments she received
  
  Upon reviewing her account, our records indicate that a subscription was initiated when she originally placed her order. This subscription explains the subsequent monthly shipments of three jars and the corresponding charges.
  
  When purchasing through our website, the number of jars, price per unit, and the option to either subscribe for a monthly delivery or place a one-time purchase, are all indicated in the page. Additionally, the checkout screen also indicates the number of items purchased, whether it was a single purchase or a subscription, and the total cost. We do our best to be as transparent to our customers as possible which is why this information is shown twice before finalizing the purchase. Also, an order confirmation email is sent to the customer with the order details once the purchase is finalized.
  
  However, we understand that purchasing a subscription was not Ms. St. ******* intent. As her ***** charge was refunded on ***** 22, we have issued additional refunds for her February and March charges. These refunds should be reflected in her payment account within 7 to 10 business days.
  
  We hope this resolves Ms. St. ******* concern.

  Customer Answer

  Date: 05/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** St.clair

• Initial Complaint

  Date:04/13/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered product from them. The order process was very confusing with lots of additional options and special add ons. There were MANY screens I had to go thru to purchase. Hidden in all of this must have been a subscription offer. It was never made clear. The first shipment was significantly delayed (over 3 weeks to arrive) despite multiple assurances it was on the way. Less than 2 weeks after receiving the shipment, I received notification that the next one was on the way. I immediately informed them that I did not subscribe but was told it was too late. But I could refuse shipment. However, because they use ****, refusing shipment is not possible. I was told they would authorize return. Now that I have the unopened package, they are saying authorized return will not be paid. I consider this to be deliberately deceptive advertising and purchase prices and deliberately making it impossible to return without incurring extra cost. This kind of marketing is set up to trap consumers into signing up for more than intended and trapping them into the process.

  Business Response

  Date: 04/27/2025

  We understand Ms. ******* concerns regarding the clarity of our ordering process and her frustration with the situation. We also apologize for the significant delay in the arrival of her initial order. This is not the standard of service we aim to provide.
  
  We have reviewed her order and our records indicate that she had initially purchased a 3-jar subscription under a promotional offer. When purchasing through our website, the number of jars, price per unit, and the option to either subscribe for a monthly delivery or place a one-time purchase, are all indicated in the page. Additionally, the checkout screen also indicates the number of items purchased, whether it was a single purchase or a subscription, and the total cost. We do our best to be as transparent to our customers as possible which is why this information is shown twice before finalizing the purchase. Also, an order confirmation email is sent to the customer with the order details once the purchase is finalized.
  
  As our refund policy states (*****************************************************************), the customer is responsible for the cost of return shipping. We also explain on our website's FAQs page (*********************************************) that the customer needs to send back the order, even if the jars are empty, to be refunded in full.
  
  However, we understand that purchasing a subscription was not what Ms. ***** intended so, as a gesture of goodwill, we have processed a full refund for the second order associated with this issue, with no need to return the package. She should see the refund reflected in her original payment method within 7-10 business days.
  
  We trust that this resolves Ms. ******* concern.

  Customer Answer

  Date: 04/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.   Please note that I returned the extra product and had contested the bill with my credit card company so the refund was actually within their policy.  
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally purchased a 6 month supply of the MiamiMD skin crepe cream. I did not sign up for subscription yet 1 month later was sent another 6 month supply and again a month later another 6 month supply (yes 18 months supply in 3 months). They refused to give a full refund of any of the bottles. **************** was extremely rude, yelled at me, and hung up on me when I requested a return address (they also refuse to provide return shipping on the bottle I did not order). They falsely advertise money back guarantee and would not provide any phone numbers for complaint escalation to a corporate office. It makes no sense that if I as the customer would order a 6 month supply would then need another 6 month supply 30 days. Please help me

  Business Response

  Date: 04/22/2025

  We understand Ms. ************ frustration with receiving multiple orders that she did not intend to purchase and the difficulties she experienced with our customer service team.
  
  Upon reviewing her account, our records indicate that a 6-jar monthly subscription was purchased by Ms. *********** This subscription explains the subsequent shipments she received after her initial order.
  
  When purchasing through our website, the number of jars, price per unit, and the option to either subscribe for a monthly delivery or place a one-time purchase, are all indicated in the page. Additionally, the checkout screen also indicates the number of items purchased, whether it was a single purchase or a subscription, and the total cost. We do our best to be as transparent to our customers as possible which is why this information is shown twice before finalizing the purchase. Also, an order confirmation email is sent to the customer with the order details once the purchase is finalized.
  
  We also show that a total refund of $432 was already issued to Ms. ********** to cover the cost of the two additional shipments per her conversations with our phone support team. Additionally, we have also refunded the cost of her original order. This refund should be reflected in her payment account within 7-10 business days.
  
  We trust this resolves Ms. ************ concerns.

  Customer Answer

  Date: 04/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** **********

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 3 Miami MD Age Defying *********** creams 22 January 2025. When you purchase their product, they say to try it at least a month before returning if there are any issues because it supposedly takes time to work. Seemed logical so I used it for a month then stopped because it not only didn't help but I suddenly saw wrinkles on my neck I never had prior. I thought the warranty was for a year much to my dismay when I requested a refund for the 2 bottles of the product, I did not use they declined a refund because they said it was past my 60 days warranty. They sold me 90 days worth of product that they only warrant for 60 days that does not sound ethical to me nor the fact they won't refund the unused product that they sold. I did not ask for a refund for what I had used.

  Business Response

  Date: 04/18/2025

  We understand Ms. ******** frustration that the product did not meet her expectations.
  
  We understand that seeing the full benefits of a skincare product can take time, which is why we generally suggest using it for at least a month. Our 60-day return policy is designed to provide customers with a full two months to experience the product and decide if it meets their expectations. We believe this timeframe offers ample opportunity to assess its effectiveness and ensures customers have sufficient time to request a return if they are not completely satisfied.
  
  However, we do want to ensure Ms. ******** satisfaction. As a gesture of goodwill, we will be issuing a full refund for her entire order, which includes the jar she used and the two unused ones. The refund will be processed to her original payment method and should appear in her account within 7-10 business days.
  
  We trust this resolves Ms. ******** concern.

  Customer Answer

  Date: 04/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me. Thank you Miami MD for going above.  I only hoped for the 2 unopened bottles to be paid for.  Do you want me to return the unused bottles?
  
  Sincerely,
  
  ****** Maison

• Initial Complaint

  Date:03/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned 2 products for a refund, I was issued 2 RMA #"s . Since I didn't get a tracking # on my package they said they couldn't locate my return. Another person said it would take 15 days to process without a tracking number. The products were sent back on March 6th. I have a postal receipt. Still waiting....

  Business Response

  Date: 04/10/2025

  We understand Ms. ********* frustration with the delay and the conflicting information she received.
  
  We have reviewed her case and found that our Returns team has only reported receiving one of the two returned products. We understand that Ms. ******* has a postal receipt indicating that both products were returned on March 6th, and we acknowledge that she was issued two separate RMA numbers.
  
  To resolve this issue promptly, we have issued a full refund for both returned products. The refund will be processed to Ms. ********* original payment method and should be reflected in her account within 7-10 business days.
  
  We trust this resolves Ms. ********* concern.

• Initial Complaint

  Date:03/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This product is literally a scam, period. It doesnt work at all.

  Business Response

  Date: 04/04/2025

  We understand Ms. ********* disappointment and sincerely apologize that the product did not meet her expectations.
  
  We're confident that we've done what we can to formulate the very best skincare products on the market. Our products are science-backed to work for men and women of any age, no matter their skin tone or skincare routine, and have worked for the majority of our customers. That said, there may be factors unique to the individual that may affect the efficacy of our products which is why we offer a no-questions-asked 60-day refund for all purchases. While we would normally ask the customer to return the items to get the full refund, as a gesture of goodwill, we have already processed a refund for Ms. ********* purchases. The refunds will be reflected in her original payment method within 7-10 business days.
  
  We hope this resolves Ms. ********* concern.

• Initial Complaint

  Date:03/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  emailed after using product for over a month. Was told to use it more months. When I emailed after that, I was told it was past the 60 day return

  Business Response

  Date: 04/02/2025

  We understand Ms. ******** frustration regarding the timeline for our return policy and her experience with our product.
  
  We recognize the difficulty in assessing product effectiveness within a strict 60-day period, especially when instructed to use it for a longer duration, and apologize for any confusion.
  
  After reviewing her situation, and considering the circumstances, we have issued a full refund for her purchase as a courtesy. This refund will be reflected in her original payment method within 7-10 business days.
  
  We trust this resolves Ms. ******** concern.

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 27, 2024 $339 Miami Skincare age defying and firming cream Not only did this moisturizer leave my skin dry and dull (Ive never had dry skin before), but it aged me! I ordered 7 jars of it and I cant give this stuff away for free. I still have 5 unopened boxes and 2 opened yet fairly full jars. They refuse to give me a refund because it was after 60 days yet it is suppose to take longer than that to see results too.

  Business Response

  Date: 03/31/2025

  We're sorry that our products didnt meet Ms. ******* expectations as we're dedicated to helping all women get the results they deserve.
  
  We're confident that we've done what we can to formulate the very best skincare products on the market. Our products are science-backed to work for men and women of any age, no matter their skin tone or skincare routine, and have worked for the majority of our customers. That said, there may be factors unique to the individual that may affect the efficacy of our products which is why we offer a no-questions-asked 60-day refund for all purchases. While our policy states returns must be made within 60 days of delivery, we also recognize that it can take time to see noticeable results from skincare products. As a gesture of goodwill, we have opted to issue a full refund for Ms. ******* orders with no need to return the products. The refund should be reflected in the account with which she made the purchase within 7-10 business days.
  
  We hope this will be sufficient to resolve Ms. ******* concern.

  Customer Answer

  Date: 03/31/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:03/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not sign up for a subscription to have auto ship more product! I ordered three jars of Advanced Crepe Fix in January 2025. Company sent 6 and I was charged ******. Now one month later I receive a box of 6 more!!! Only one month a part!!! This is crazy! I am not even through my first jar! I want my 216 .00 back on my card asap! I will live with the overcharge of three jars from first order (I only ordered three and got six ******) I do not want to continue receiving this product. ****** now please!!!

  Business Response

  Date: 03/31/2025

  We apologize for the inconvenience and understand Ms. ********* frustration.
  
  After reviewing her account, we have found that Ms. ******* initially purchased a 6-jar monthly subscription. This is why she was charged another $216 and received a second delivery. When purchasing through our website, the number of jars, price per unit, and the option to either subscribe for a monthly delivery or place a one-time purchase, are all indicated in the page. Additionally, the checkout screen also indicates the number of items purchased, whether it was a single purchase or a subscription, and the total cost. We do our best to be as transparent to our customers as possible which is why this information is shown twice before finalizing the purchase. Additionally, an order confirmation email is also sent to the customer with the order details once the purchase is finalized.
  
  We understand that it was not Ms. ********* intent to sign up for a monthly subscription. As such, we have cancelled her subscription and refunded her second order in full. This refund should be reflected in her payment account within 7-10 business days. She may keep the products with our compliments.
  
  We hope this resolves Ms. ********* concern.

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered one (1) jar of the Advanced C***e Fix on March 6, 2025 and the receipt indicated an expected delivery date of March 11, 2025. It is now March 17th. Not only did I never receive the order, the customer service *** I spoke with today indicated the item never shipped. This company is a scam and I demand a full refund.

  Business Response

  Date: 03/28/2025

  We sincerely apologize for the delay in Ms. ******* order and understand her frustration.
  
  The reason for the delay is that we experienced an unexpected stocking issue with the Advanced Crepe Fix, which prevented us from shipping her order on time. We understand that this is unacceptable, and we regret the inconvenience this has caused.
  
  Our records show that Ms. ****** spoke to our customer support team over the phone on March 17th and was issued a full refund for her purchase. Upon resolving our stocking issue, we also shipped Ms. ******* order as an apology, which the **** has confirmed as delivered on March 26th.
  
  Again, we are sorry for the delay and trust this resolves Ms. ******* concern.

  Customer Answer

  Date: 03/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******