Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used this website to print a passport application and was charged $89 for it on 5/20/24. I later researched online and found out that the passport application is free to print. This company charges you for something that is available for free. I then had to pay for the passport photo/service fee/application fee locally. This company is deceptive in their business practices. I would like my money refunded if at all possible. Thank you!

  Business Response

  Date: 06/11/2024

  We will be more than happy to explain our services. We are not a scam and do not steal your information; Easy Apply Passport is a paid service to make the process of filling out and filing government forms simpler and more convenient. With the state we would be considered a courier company; we charge additional fees for our services. We do not charge for the form itself but for the assistance in its preparation and our phone support. We never state on our site that we are a government website or affiliated with a government agency. 
  On our website on the first page, there is a whole section explaining who we are and what we do. At the bottom of the website on every page and before placing your order, the following disclosure is below before submitting your application for payment. 
  "I hereby certify that the information provided on this application is true and accurate. I understand that the US ********** of ***** supplies blank forms and instructions free of charge. Nevertheless, I wish to use ************ services with personalized instruction. I also certify that I agree with all Terms and Conditions herein described."   
  We do not hide our information and customers can easily get in touch via phone or email with one of our friendly and helpful staff.  
  Our service, smart passport application, determines the type of application to be submitted based on your specific situation, which helps you avoid common mistakes that could delay or cancel your application. If a mistake is made then we can easily switch the form, so you do not have to redo the application; which is why we ask so many questions that will cater to all the passport forms. We also provide you with a summary of all the documents needed for your application, and we will locate your local *************** if an appointment is needed to complete the process. Included in your package are simplified instructions. We also have auditors that check applications since more than 30% of applications contain errors such as misspellings, incorrect information, and signature errors, that can delay the passport once submitted. Mistakes on passports are no longer amended, and to correct mistakes, one must submit a new application again. We will contact customers with mistakes so that it can be corrected and resent. Customers can also contact us for updates once the application is submitted, and we will provide any information about that order on a bi-weekly basis until we see that you receive your passport.  
  Also, as stated on our Privacy Policy page, we only collect information needed to complete the service you purchased. Your information will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without the consent of the customer, other than for the express purpose of delivering the purchased product or service requested by the customer. 

  We located your order, and a full refund was issued today. Please allow 3-10 business days for the funds to be returned to the same form of payment used.  
   
  If you have any questions, please feel free to contact our customer support representatives at **************. Agents are available Monday-Friday 8:00 AM-7:00PM, Saturday 9:00 AM-6:00 PM. 
  

  Thank you and have a great day, 
  Easy Apply Passport Support Team 

• Initial Complaint

  Date:04/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I thought I was buying a passport application on feb 9 2024. I didn't realize all I did was pay 65 for them to fill in an application in typed form what I could have filled out in pen at the post office. I was also given a prepaid envelope but when I investigated, I needed a bunch of more forms that took me over a month to arrange before mailing and then the label was no longer valid. The service was misrepresented and completely unnecessary. It did not help me get my application in and only hindered the time line needed to get my passport. I asked for a refund and they refused. Please shut them down.

  Business Response

  Date: 04/17/2024

  We will be more than happy to explain our services. We are not a scam and do not steal your information; Easy Apply Passport is a paid service to make the process of filling out and filing government forms simpler and more convenient. With the state we would be considered a courier company; we charge additional fees for our services. We do not charge for the form itself but for the assistance in its preparation and our phone support. We never state on our site that we are a government website or affiliated with a government agency. 
  On our website on the first page, there is a whole section explaining who we are and what we do. At the bottom of the website on every page and before placing your order, the following disclosure is below before submitting your application for payment. 
  "I hereby certify that the information provided on this application is true and accurate. I understand that the US ********** of ***** supplies blank forms and instructions free of charge. Nevertheless, I wish to use ************ services with personalized instruction. I also certify that I agree with all Terms and Conditions herein described."   
  We do not hide our information and customers can easily get in touch via phone or email with one of our friendly and helpful staff.  
  Our service, smart passport application, determines the type of application to be submitted based on your specific situation, which helps you avoid common mistakes that could delay or cancel your application. If a mistake is made then we can easily switch the form, so you do not have to redo the application; which is why we ask so many questions that will cater to all the passport forms. We also provide you with a summary of all the documents needed for your application, and we will locate your local *************** if an appointment is needed to complete the process. Included in your package are simplified instructions. We also have auditors that check applications since more than 30% of applications contain errors such as misspellings, incorrect information, and signature errors, that can delay the passport once submitted. Mistakes on passports are no longer amended, and to correct mistakes, one must submit a new application again. We will contact customers with mistakes so that it can be corrected and resent. Customers can also contact us for updates once the application is submitted, and we will provide any information about that order on a bi-weekly basis until we see that you receive your passport.  
  Also, as stated on our Privacy Policy page, we only collect information needed to complete the service you purchased. Your information will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without the consent of the customer, other than for the express purpose of delivering the purchased product or service requested by the customer.  

  Regarding your request to delete your personal information, we will be more than happy to assist in this matter. Please follow this link to submit your request. 
  

   
  Request to Delete Personal Information you can type in your browser *******************************************************;
   
  Information will be deleted within 10-days of your request. You will receive a screen confirmation of the request after submitting the request, and confirmation via email from our database administrator after the deletion has been performed. 
  

  Also we don't have labels with our passport service, so we are not sure what your are referring to.  We located your order, and a full refund was issued today. Please allow 3-10 business days for the funds to be returned to the same form of payment used.  
   
  If you have any questions, please feel free to contact our customer support representatives at **************. Agents are available Monday-Friday 8:00 AM-7:00PM, Saturday 9:00 AM-6:00 PM. 
  

  Thank you and have a great day, 
  Easy Apply Passport Support Team 

• Initial Complaint

  Date:12/28/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Their website is misleading.I thought I was paying $65 to renew my passport but instead for $65 they took my personal information and sent me to the government website where I have to pay $130 to actually send in my application for renewal.

  Business Response

  Date: 12/28/2023

  We will be more than happy to explain our services. We are not a scam; Easy Apply Passport is a paid service with the objective of making the process of filling out and filing government forms simpler and more convenient. With the state we would be considered a courier company; we charge additional fees for our services. We do not charge for the form itself but for the assistance in its preparation and our phone support. We never state on our site that we are a government website or affiliated with a government agency. 
  On our website on the first page, has a whole section explaining who we are and what we do. At the bottom of the website on every page and before placing your order, the following disclosure is below before submitting your application for payment. 
  "I hereby certify that the information provided on this application is true and accurate. I understand that the US ********** of ***** supplies blank forms and instructions free of charge. Nevertheless, I wish to use ************ services with personalized instruction. I also certify that I agree with all Terms and Conditions herein described."   
  We do not hide our information and customers can easily get in touch via phone or email with one of our friendly and helpful staff.  
  Our service, smart passport application, determines the type of application to be submitted based on your specific situation, which helps you avoid common mistakes that could delay or cancel your application. If a mistake is made then we can easily switch the form, so you do not have to redo the application; which is why we ask so many questions that will cater to all the passport forms. We also provide you with a summary of all the documents needed for your application, and we will locate your local *************** if an appointment is needed to complete the process. Included in your package are simplified instructions. We also have auditors that check applications since more than 30% of applications contain errors such as misspellings, incorrect information, and signature errors, that can delay the passport once submitted. Mistakes on passports are no longer amended, and to correct mistakes, one must submit a new application again. We will contact customers with mistakes so that it can be corrected and resent. Customers can also contact us for updates once the application is submitted, and we will provide any information about that order on a bi-weekly basis until we see that you receive your passport.  
  Also, as stated on our Privacy Policy page, we only collect information needed to complete the service you purchased. Your information will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without the consent of the customer, other than for the express purpose of delivering the purchased product or service requested by the customer.  
  
  Regarding your request to delete your personal information, we will be more than happy to assist in this matter. Please follow this link to submit your request. 
   
  Request to Delete Personal Information you can type in your browser *******************************************************;
   
  Information will be deleted within 10-days of your request. You will receive a screen confirmation of the request after submitting the request, and confirmation via email from our database administrator after the deletion has been performed. 
  

  We located your order, and a full refund was issued today. Please allow **** business days for the funds to be returned to the same form of payment used.  
   
  If you have any questions, please feel free to contact our customer support representatives at **************. Agents are available Monday-Friday 8:00 AM-7:00PM, Saturday 9:00 AM-6:00 PM. 

  
  Thank you and have a great day, 
  Easy Apply Passport Support Team 

  
  

• Initial Complaint

  Date:12/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 19th 2023 I did a passport application on their site not realizing it wasn't an official government process. They now have sensitive personal information that I ABOSOLUTELY do NOT want them to have. In addition, I received a sketchy phone call just 15 minutes after that from them sounded like they were digging for more info. Completely misrepresenting themselves and harvesting data.

  Business Response

  Date: 12/21/2023

  We will be more than happy to explain our services. We are not a scam; Easy Apply Passport is a paid service with the objective of making the process of filling out and filing government forms simpler and more convenient. With the state we would be considered a courier company; we charge additional fees for our services. We do not charge for the form itself but for the assistance in its preparation and our phone support. We never state on our site that we are a government website or affiliated with a government agency. 
  On our website on the first page, has a whole section explaining who we are and what we do. At the bottom of the website on every page and before placing your order, the following disclosure is below before submitting your application for payment. 
  "I hereby certify that the information provided on this application is true and accurate. I understand that the US ********** of ***** supplies blank forms and instructions free of charge. Nevertheless, I wish to use ************ services with personalized instruction. I also certify that I agree with all Terms and Conditions herein described."   
  We do not hide our information and customers can easily get in touch via phone or email with one of our friendly and helpful staff.  
  Our service, smart passport application, determines the type of application to be submitted based on your specific situation, which helps you avoid common mistakes that could delay or cancel your application. If a mistake is made then we can easily switch the form, so you do not have to redo the application; which is why we ask so many questions that will cater to all the passport forms. We also provide you with a summary of all the documents needed for your application, and we will locate your local *************** if an appointment is needed to complete the process. Included in your package are simplified instructions. We also have auditors that check applications since more than 30% of applications contain errors such as misspellings, incorrect information, and signature errors, that can delay the passport once submitted. Mistakes on passports are no longer amended, and to correct mistakes, one must submit a new application again. Customers can also contact us for updates once the application is submitted, and we will provide any information about that order on a bi-weekly basis until we see that you receive your passport.  
  Also, as stated on our Privacy Policy page, we only collect information needed to complete the service you purchased. Your information will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without the consent of the customer, other than for the express purpose of delivering the purchased product or service requested by the customer.  
  
  Regarding your request to delete your personal information, we will be more than happy to assist in this matter. Please follow this link to submit your request. 
   
  Request to Delete Personal Information you can type in your browser *******************************************************;
   
  Information will be deleted within 10-days of your request. You will receive a screen confirmation of the request after submitting the request, and confirmation via email from our database administrator after the deletion has been performed. 
  

  We located your order, and a full refund was issued today. Please allow **** business days for the funds to be returned to the same form of payment used.  
   
  If you have any questions, please feel free to contact our customer support representatives at **************. Agents are available Monday-Friday 8:00 AM-7:00PM, Saturday 9:00 AM-6:00 PM. 
  

  Thank you and have a great day, 
  Easy Apply Passport Support Team 

  
  

• Initial Complaint

  Date:10/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 18 I used easy-apply.us to complete passport applications for myself and my children. I used the site again on October 24. I am embarassed that I fell victim to this scam, as I was charged $65 for each free passport application I completed. The company called to verify information on the forms and now has access to my family's personal information.

  Business Response

  Date: 10/30/2023

  We will be more than happy to explain our services. We are not a scam; Easy Apply Passport is a paid service with the objective of making the process of filling out and filing government forms simpler and more convenient. With the state we would be considered a courier company; we charge additional fees for our services. We do not charge for the form itself but for the assistance in its preparation and our phone support. We never state on our site that we are a government website or affiliated with a government agency. 
  On our website on the first page, has a whole section explaining who we are and what we do. At the bottom of the website on every page and before placing your order, the following disclosure is below before submitting your application for payment. 
  "I hereby certify that the information provided on this application is true and accurate. I understand that the US ********** of ***** supplies blank forms and instructions free of charge. Nevertheless, I wish to use ************ services with personalized instruction. I also certify that I agree with all Terms and Conditions herein described."   
  We do not hide our information and customers can easily get in touch via phone or email with one of our friendly and helpful staff.  
  Our service, smart passport application, determines the type of application to be submitted based on your specific situation, which helps you avoid common mistakes that could delay or cancel your application. We also provide you with a summary of all the documents needed for your application, and we will locate your local *************** if an appointment is needed to complete the process. Included in your package are simplified instructions. We also have auditors that check applications since more than 30% of applications contain errors such as misspellings, incorrect information, and signature errors, that can delay the passport once submitted. Mistakes on passports are no longer amended, and to correct mistakes, one must submit a new application again. Customers can also contact us for updates once the application is submitted, and we will provide any information about that order on a bi-weekly basis until we see that you receive your passport.  
  Also, as stated on our Privacy Policy page, we only collect information needed to complete the service you purchased. Your information will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without the consent of the customer, other than for the express purpose of delivering the purchased product or service requested by the customer.  
  We are also Level 3 PCI DSS and have implemented a series of security measures to maintain the security of your personal information when you place your order. Lastly, the financial information is not stored on our servers and is only with the payment gateway providers.  
  Regarding your request to delete your personal information, we will be more than happy to assist in this matter. Please follow this link to submit your request. 
   
  Request to Delete Personal Information you can type in your browser *******************************************************;
   
  Information will be deleted within 10-days of your request. You will receive a screen confirmation of the request after submitting the request, and confirmation via email from our database administrator after the deletion has been performed. 
  

  We located your orders, and a full refund was issued today. Please allow **** business days for the funds to be returned to the same form of payment used.  
   
  If you have any questions, please feel free to contact our customer support representatives at **************. Agents are available Monday-Friday 8:00 AM-8:00PM, Saturday 9:00 AM-6:00 PM, and Sunday 9:00 AM-5:30 PM (EST). 
   
  Thank you and have a great day, 
  Easy Apply Passport Support Team 

  
  

• Initial Complaint

  Date:10/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Thursday, September 28th (or possibly the 27th), I filled out documents to renew my report. I was under the impression that this would pay for the renewal. Of course, that is not true. It only pays for the form, which can be procured free of charge at any US ************ I'd like to have my $65 refunded. What REALLY bothers me is that this company now has my personal information on their database. THAT is not a good thing. Is it possible to remedy this?

  Business Response

  Date: 10/03/2023

  We will be more than happy to explain our services. We are not a scam; Easy Apply Passport is a paid service with the objective of making the process of filling out and filing government forms simpler and more convenient. With the state we would be considered a courier company; we charge additional fees for our services. We do not charge for the form itself but for the assistance in its preparation and our phone support. We never state on our site that we are a government website or affiliated with a government agency. 
  On our website on the first page, has a whole section explaining who we are and what we do. At the bottom of the website on every page and before placing your order, the following disclosure is below before submitting your application for payment. 
  "I hereby certify that the information provided on this application is true and accurate. I understand that the US ********** of ***** supplies blank forms and instructions free of charge. Nevertheless, I wish to use ************ services with personalized instruction. I also certify that I agree with all Terms and Conditions herein described."   
  We do not hide our information and customers can easily get in touch via phone or email with one of our friendly and helpful staff.  
  Our service, smart passport application, determines the type of application to be submitted based on your specific situation, which helps you avoid common mistakes that could delay or cancel your application. We also provide you with a summary of all the documents needed for your application, and we will locate your local *************** if an appointment is needed to complete the process. Included in your package are simplified instructions. We also have auditors that check applications since more than 30% of applications contain errors such as misspellings, incorrect information, and signature errors, that can delay the passport once submitted. Mistakes on passports are no longer amended, and to correct mistakes, one must submit a new application again. Customers can also contact us for updates once the application is submitted, and we will provide any information about that order on a bi-weekly basis until we see that you receive your passport.  
  Also, as stated on our Privacy Policy page, we only collect information needed to complete the service you purchased. Your information will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without the consent of the customer, other than for the express purpose of delivering the purchased product or service requested by the customer.  

  We are also Level 3 PCI DSS and have implemented a series of security measures to maintain the security of your personal information when you place your order. Lastly, the financial information is not stored on our servers and is only with the payment gateway providers.  
  

  Regarding your request to delete your personal information, we will be more than happy to assist in this matter. Please follow this link to submit your request. 
   
  Request to Delete Personal Information you can type in your browser *******************************************************;
   
  Information will be deleted within 10-days of your request. You will receive a screen confirmation of the request after submitting the request, and confirmation via email from our database administrator after the deletion has been performed. 
  

  We located your order, and a full refund was issued today. Please allow **** business days for the funds to be returned to the same form of payment used.  
   
  If you have any questions, please feel free to contact our customer support representatives at **************. Agents are available Monday-Friday 8:00 AM-8:00P, Saturday 9:00 AM-6:00 PM, and Sunday 9:00 AM-5:30 PM (EST). 
   
  Thank you and have a great day, 
  Easy Apply Passport Support Team 

  
  

• Initial Complaint

  Date:08/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Someone from easy-Apply ** tried to use my bank number on 8/16/20023 for over$300.00 in *******, *******. Im in *********, *****. very late on 8/16/20023 I tried to get my social security card replaced and had to cancel the order because I dont have a printer. Then today the bank called to let me know someone tried to charge over$300.00 with my bank card. They are the only company that Ive ever charged with that use Apple charge.They did takeoff the ***** . I know I should have known better when it was that much but I needed to get the card. I just dont want this to happen to some other 76 old lady.

  Business Response

  Date: 08/17/2023

  We will be more than happy to explain our services. We are not a scam; Easy Apply is a private company that provides paid assistance in preparing and filing documents. We do not charge for the form itself, but for the assistance in its preparation.  Our charge is a one-time flat fee and not a reoccurring charge.   
  Our website states in 3 sections of the home page: top, midsection, and footer, the fact that we are not affiliated with the ******************************* Not as the customer stated that we state that information afterwards. 
  In no way do we try to impersonate any government agency. We do not hide our phone number, our location, or the fact that we are not affiliated with the social security administration.  
   The top section states: "Not Affiliated with the **** 
   The mid-section states: "While the ****************************** allows you to request a social security card at no cost, easy-apply is a paid service with the objective of simplifying the process, eliminating guesswork, and providing detailed instructions about how to fill out and where to mail government forms. Easy-Apply is not affiliated with nor endorsed by the **** (this in bold letters). 
  Our footer states: "It is possible to obtain an SS-5 form at no cost at ssa.gov. " 
  Also, the checkbox for the customer to acknowledge the terms and conditions before placing the order also states: "I also understand that the ****************************** supplies blank forms and instructions for new and replacement cards free of charge. Nevertheless, I wish to use easy-apply' services with personalized instructions to fill out the SS-5 form alongside all additional services provided herein."  Which the customer has to check **** that they agree before moving on to the next page. 
  Many people find it difficult to find instructions and to fill out government forms, thus seek the help of assistants like ours. We provide an intuitive and personalized questionnaire that adapts itself to the customer. The e-package is immediately delivered to the e-mail provided on the order. Plus, we search the address of the local social security office to where the customer needs to send out ************************. We also provide a pre-paid **** label addressed from the customer to the local SSA office which can be tracked on ****.com.  We also include detailed instructions regarding all types of documents that are acceptable as proof of identity and citizenship and if you have any questions, we have customer service representatives that are here to answer all questions.  
  If any customer feels that the service is not up to their expectations, they may contact our customer service department. We do have a refund policy and will issue a refund based on the policy. There is also a cancellation request link at the bottom of our website and a support link. Our customer service department is open Monday-Friday 8:00AM-8:00PM and Weekends 9:00AM-6:00PM eastern time. Our customer service number is **************.  
  Customer information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without the consent of the customer, other than for the express purpose of delivering the purchased product or service requested by the customer. The Supplier has implemented a series of security measures to maintain the security of your personal information when you place an order or enter, send, or access your personal information. In addition, the Supplier offers the use of a secure server. All payment information is transmitted via Secure Socket Layer (SSL) technology and then is encrypted in the payment gateway Provider. Database is only accessible by background checked authorized persons, and access rights are strict and limited to those systems. The Supplier protection procedures comply with laws and regulations to protect your personal information from unauthorized or inappropriate access. After you have completed a transaction, your private financial information is not stored in our servers. Complete Social Security numbers are also not stored in our serves. Only the last four digits of a Social Security number, for account holder verification purposes, are stored. For your safety and protection, your credit card information is not stored on our servers.    
  If you would like to remove information that was provided to complete your order please visit the following link, Request to Delete Personal Information, ******************************************;

  Lastly, we do not have access to your full credit card information which would be required to make any transaction purchases. Agents do not have access to any billing information and management only has access to the last 4 of the card which includes name of person and address, but it does not include CVV or expiration date. 

  We looked at the order and only 1 order was placed. Two other orders failed to process. We see that your order was already cancelled same day. Please allow 2-3 business days for the fund to be returned to the same form of payment used. 

  If you have any questions, please feel free to contact our customer service via phone or email. 
  Sincerely, 
  Easy Apply Customer Support 

• Initial Complaint

  Date:06/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/21/2023 I completed the online application to renew my passport. It wasn't until i finished and paid $65 that it became apparent I was scammed. I had been mislead to believe this was with the US government. The form included all of my details that will allow for identity theft including my Social security, parent's full names, birthdays, cities of birth, etc. I'm absolutely terrified now of their ability to perpetrate fraud against me. I have contacted my bank about the $65 however the bigger concern is that they are getting away with this deception and compiling a database of details from people like me who were duped by this. I'm very frustrated and fearful. I need to confirm that they have deleted my data though I'm not sure how I can trust that they will. Meanwhile in the end I didn't download the application as I don't want to be on record for that as I realized I was scammed before printing. Other complaints/reviews on this BBB site show others who were also scammed and when trying to download anything were sent on a runaround of not being able to do so.

  Business Response

  Date: 06/27/2023

  Customer contacted our offices and the order was refunded. Here is the reply below from (Thu, 22 Jun 2023 at 11:00 AM)

   

  Thank you for contacting Easy Apply.
  
  
  We were able to locate the order you are within the 10-day refund policy and your order has been refunded. 
  
  Also, please allow **** business days for the funds to be returned to the account. It is returned to the same form of payment used.
  
  We can appreciate your concern. We would like to assure you, that the sensitive information you provided on our site is protected and not saved or shared with anyone.
  
  Information about how your information is stored in our systems can be located here in this link, but we have provided the main information pertaining to your request ***********************************************.
  
  1. Information Collection
  The Provider collects personal information necessary to complete the services you are requesting. In general, the information collected will include your name, postal address, email address, telephone number, and payment information, along with other information, depending on the requested service. However, you can visit this Web site without providing any information. Moreover, the Supplier will never intentionally solicit or collect any information from anyone under 18 years of age, in compliance with the requirements of the Childrens Online Privacy Protection Act (Protection of Childrens Online Privacy). The email address you provide for order processing may be used to send you information and updates pertaining to your order, in addition to periodic company news, updates, and/or related product or service information, etc.
  2. Use of Information.
  Customer information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without the consent of the customer, other than for the express purpose of delivering the purchased product or service requested by the customer.
  3. Protection of information.
  The Supplier is a Level 3 PCI DSS Complaint and has implemented a series of security measures to maintain the security of your personal information when you place an order or enter, send, or access your personal information. In addition, the Supplier offers the use of a secure server. All payment information is transmitted via Secure Socket Layer (SSL) technology and then is encrypted in the payment gateway Provider. The database uses an OpenSSL AES-256 Bank/Military Grade Database Storage Encryption and is only accessible by background-checked authorized persons, and access rights are strict and limited to those systems. The Supplier protection procedures comply with laws and regulations to protect your personal information from unauthorized or inappropriate access. After you have completed a transaction, your private financial information is not stored on our servers. For your safety and protection, your credit card information is not stored on our servers. Our payment gateway provider keeps this information encrypted and secures it on your behalf.
  This website is Certified Secure by McAfee against credit card fraud, identity theft, phishing, malware, and malicious links.
  4. Cookies.
  The Supplier can use the standard function of browser cookies from third-party providers as tracking and analytical systems, which allows the supplier to store small pieces of data on the computer, or any other device used to access this website, in regard to your visit to this website. The Provider does not obtain personally identifiable information in cookies or use cookies to collect personally identifiable information. Cookies can be removed by following the instructions provided in the directory help from your web browser. If you reject cookies, you can still use this Web site but will be limited in the ability to use some areas of this Website, as in the case of order forms.
  
  Please allow us to explain our services because we are a legitimate private company and we in no way try to hide any information that potential consumers need when deciding to apply on our website.
  
  Easy Apply Passport is a paid service with the objective of making the process of filling out and filing government forms simpler and more convenient. We do not charge for the form itself but for the assistance in its preparation. You can use our services to apply for a Passport Book or Card.
  
  As stated on our website: "Easy Apply is a private document preparation firm that provides paid assistance with government forms and applications.
  It is not affiliated with any governmental agency. The use of this website is subject to its Terms and Conditions. Please consult our Privacy Policy to understand how we process information."
  
  We provide an intuitive and personalized questionnaire that adapts itself to the **************, we search the address of the local acceptance facilities to where the customer needs to make an appointment, or as well we assist with scheduling appointments if necessary. We also provide a package via email. It includes detailed instructions regarding receiving a new or renewed passport and all types of documents that are acceptable as proof of identity and citizenship. If you have any questions we have customer service representatives that are here to answer all questions and that revise your application, so if you made any mistake it can be corrected or added.
  
  Our service eliminates the hassle of reading through endless, hard-to-find complicated instructions and helps you avoid common mistakes that could delay or cancel your application.
  
  As it states before submitting payment, our service fee of $65 is a one-time fee and it covers our revision process and does not include any applicable government filing fees. Think of it as filing your Tax Return. While you may download IRS forms and fill them out yourself, most Americans rather have the help of an accountant or prefer the use a software app in order to receive simplified explanations and to make sure that all information is submitted correctly, thus avoiding costly mistakes.
  
  Also before submitting payment, the customer has to acknowledge and sign the statement that states "I hereby certify that the information provided on this application is true and accurate. I understand that the US ********** of ***** supplies blank forms and instructions free of charge. Nevertheless, I wish to use ************ services with personalized instruction. I also certify that I agree with all Terms and Conditions herein described.".
  
  Regarding your request to delete your personal information, we will be more than happy to assist in this matter. Request to Delete Personal Information you can type in your browser **************************************************
  
  Information will be deleted within 10 days of your request. You will receive a screen confirmation of the request after submitting the request, and confirmation via email from our database administrator after the deletion has been performed
   
   If you have any questions please feel free to reply to this ticket or to contact our customer support representatives at **************. Agents are available Monday-Friday 9AM-5:30PM (EST).
   
   Thank you,
   Customer Support
  
  

• Initial Complaint

  Date:04/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to apply for passport renewal online. Easy-apply misrepresented themselves as a government agency and charged a fee of $65 to fill out the form and file the renewal online. Once you are on their website there is no mention or clarification that they are an organization separate from the U.S. Government. They do not respond to attempts at contact to try and resolve this issue. Easy-apply is a company that is marginally legit and maximally deceptive. I hope you get enough complaints to either shut them down or make them clarify their position.

  Business Response

  Date: 04/25/2023

  We will be more than happy to explain our services. We are not a scam; Easy Apply Passport is a paid service with the objective of making the process of filling out and filing government forms simpler and more convenient. With the state we would be considered a courier company; we charge additional fees for our services. We do not charge for the form itself, but for the assistance in its preparation and our phone support. We never state on our site that we are a government website or affiliated with a government agency. 
  On our website, at the bottom of the website and before placing your order, the following disclosure is below before submitting your application for payment. 
  "I hereby certify that the information provided on this application is true and accurate. I understand that the US ********** of ***** supplies blank forms and instructions free of charge. Nevertheless, I wish to use ************ services with personalized instruction. I also certify that I agree with all Terms and Conditions herein described."   
  We do not hide our information and customers can easily get in touch via phone or email with one of our friendly and helpful staff.  
  Our service, smart passport application, determines the type of application to be submitted based on your specific situation, which helps you avoid common mistakes that could delay or cancel your application. We also provide you with a summary of all the documents needed for your application, plus we will locate your local *************** if an appointment is needed to complete the process. Included in your package are simplified instructions. We also have auditors that check applications since more than 30% of applications contain errors such as misspellings, incorrect information, and signature errors, that can delay the passport once submitted. Mistakes on passports are no longer amended, and to correct mistakes, one must submit a new application again. Customers can also contact us for updates once the application is submitted, and we will provide any information about that order.  

  We located your order, and a full refund was issued today. Please allow **** business days for the funds to be returned to the same form of payment used.  
   
  If you have any questions, please feel free to contact our customer support representatives at **************. Agents are available Monday-Friday 9AM-6:30PM (EST). 
   
  Thank you and have a great day, 
  Easy Apply Passport Support Team 

  Customer Answer

  Date: 05/03/2023

   
  Complaint: 19977644
  
  I am rejecting this response because you misrepresent yourself as an official government website. If I type in a search term for "Renew **** Passport, your website is one of the first three presented. When I click on the link a copy of the U.S. Passport renewal form pops up on the screen. It is very misleading.
  
  Sincerely,
  
  *************************