Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The caller claimed to be an employee of ***********************, said my phone lines need to be changed to fiber optics. (2nd call from them in a month) When I insisted that my alarm system is not compatible, she transferred me to a "supervisor". When pressed, she admitted she was not a Frontier employee, but then claimed that their company had been "appointed by ******** to become my account manager!" After 6 previous calls from other companies trying to do the same, I had called Frontier, who disavowed all of them.When I told her I thought this was a scam, this "supervisor" told me I would actually have to install 2 new lines plus other equipment to make my alarm system compatible. She claimed that, if I continue to refuse, I would be getting a notice that my phone service will be terminated in 30 ************* IS installing new fiber optic cables here. This is only one of several who are using half truths, lies, and high pressure to gain customers.If there is any good about this call, it was that they used a real company name and a real phone number to call from; so I could verify who they really were.When they called on Jan 20, I asked them to not call me back. They called today Feb 24. I don't need scam calls. and do not want them to call me back.

  Business Response

  Date: 02/28/2025

  To Whom It May Concern: 

  We at CTN take these types of complaints very serious, but also we helping 100's of customers a day move from copper to fiber.  As the customer has stated, we are a real company and answer our phones.  We are a solution provider for many telecom companies, helping them with this transition.
  Thank You

  Customer Answer

  Date: 02/28/2025

   
  Complaint: 22984278
  
  I am rejecting this response because: Their answer is a non answer.  it does not address their aggressive lying and repeat calling.  I doubt that I can change that with a simple complaint, but I would like them to agree to not call me againl
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 02/28/2025

  To Whom It May Concern:
  We will put you on our do not call list

  Thank you

   

  Customer Answer

  Date: 03/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:02/13/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They lie about who they represent, making it sound like you have to have this service

  Business Response

  Date: 02/28/2025

  To Whom it may concern, 

  We at CTN take these types of complaints very serious.  We have been a solution provider for AT&T, *******, Frontier, Spectrum, ******* for over 23 years.  Unfortunately, when customers call 800 numbers at these big companies they are told many lies.  Our website clearly states who we are, and who we have relationships with.

  Thank you

  Customer Answer

  Date: 02/28/2025

   
  Complaint: 22938305
  
  I am rejecting this response because: When they called (x2) they say they are from Frontier and Frontier said they are not affiliated with them. After I thought they were Frontier and said okay to their phone system, then they disclosed who they were. They mis-represent who they are at start of phone conversation. That needs to stop!
  
  Sincerely,
  
  ******** ******

  Business Response

  Date: 02/28/2025

  To Whom It May Concern: 

  If you would like to set up a conference call with our Frontier **** we are more than happy to do that with you. 

  Thank you

• Initial Complaint

  Date:02/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/7/25, our VoIP phone system went down and we were unable to receive calls or dial out. I have called over 30 times and am not receiving any response from our provider, Converged Telephony Networks, who is having the server outage. I cannot reach tech support or my representative with the business. We have not had phones in 4 days now. There is no *** and no communication, we have been effectively abandoned by our provider. Additionally, we cannot port over our phone number to a new service until they get our current service back up. Which they have not done yet and refuse to communicate with us on what the issue is and when it will be resolved. I have made over 30 phone calls and left at least 10 messages, and sent 5 emails. No response at all.

  Business Response

  Date: 02/28/2025

  To Whom It May Concern:

  We are so sorry for the trouble that you have been experiencing with your service.  We here at *** take these matters very serious, we will contact you immediately today and solve all issues.

  Thank You

• Initial Complaint

  Date:02/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased Grandstream hardware for internet phone and fax service in June 2023. We ported over our ten business lines from **** at that time. Since then, we have experienced multiple outages and service interruptions with our phone service and our fax systems ( 2 faxes). We are primary care physician office in ************* that depends on our phones and fax to take care of patients on a daily basis. We typically see 40 patients a day and today, for the 5th or 6th time in our service history with Converged, we NO phone service and NO fax service in our office. This level of service is criminal. I am searching for an alternative service provider, however, the phones we purchased for $8500 from CTN are not compatible with ****, *******, not any of the providers we have contacted so far.

  Business Response

  Date: 02/28/2025

  To Whom It May Concern:
  CTN takes complaints very serious, and this customer has been serviced and contacted on multiple occasions.  ***** our head tech has also visted the office on multiple occasions and unfortunately we are not able to correct the issue to the customers standard.  ***** will be contacting you today, to discuss moving services.
  Thank you

• Initial Complaint

  Date:02/07/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company calls me repeatedly, 2-3 times per week, purporting to be from *********************** and saying I'm on an analog system (we are on fiber internet) and that we need to switch over. This is bait and switch, and is an unethical business practice.

  Business Response

  Date: 02/28/2025

  To Whom It May Concern: 

  We are a Frontier Agent, and it is public information that all business customers are being moved to digital or fiber.  If you have already been moved over to the new platform, our apologies we will take you out of the system.
  Thank you

  Customer Answer

  Date: 02/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:11/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had been with this company for almost 3 year at the end of the year. We had given the *** info to pay every month. Great! Never got a monthly bill, statement, invoice. Call, but got charged. In august, we received a letter stating we owed this company over ***** dollars. We called and they stated "We have not charged a lot of companies for the past two year and have now realized and trying to collect the money." We offered to pay monthly because we are a small business and will not be able to pay that off in one payment. We repeatedly told everyone we spoke with we cannot do this and offered a solution. They did not accept and sent us a bill with late fees that is now *********. How are the customers who also had this "issue" dealing with it? We never got ANYTHING until august 2024 about this. The people who spoke to us were extremely rude. How can any company no matter how terrible come to you after almost three years and demand money they should have been receiving every month

  Business Response

  Date: 03/20/2025

  Unfortunately we could not come up with a payment schedule for the customer, after they received 3 years of free service.  Account was closed.

  Customer Answer

  Date: 03/31/2025

   
  Complaint: 22517173
  
  I am rejecting this response because:

  I would like to know HOW in the world your company did not know until after 3 years of working together  Ive heard the story of yall having a lot of customers Thats your problem, on yalls end  And then you try to tag on ***** of late fees  Im so sorry but that is absurd. We own a company  After a year, They either are written off or alerted. It was 3 years  Unacceptable  

  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 04/01/2025

  Can you please reach out to *** **** at ************ 

  Thank you

  Customer Answer

  Date: 04/03/2025

   
  Complaint: 22517173
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:10/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***************** had phone service with **** from 1998 to January 2024. Due to the increase in the monthly bill, we decided to transfer our phone services to Spectrum on January 3, 2024. Due to poor phone services and the increase in spam calls, we called Spectrum only to find out that we were not with Spectrum and that our phone number had been sold to a third-party company. ******** also advised that their services were added on March 29, 2024 through a call-in to their sales department but they were never able to get the number ported from Converged Telephony (two months after our number was ported to Converged). Through numerous hours of research and phone calls, we determined that the owner (77 years old) had been scammed into thinking that he was transferring his service to Spectrum. This is elderly abuse and exploitation. We have contacted Converged numerous times and told that the owner did not sign an agreement with them. They sent an agreement that was clearly not signed by the owner. Each time the *** would say that a supervisor would call back - we never received a call. We are trying to get service with Spectrum but Converged will not port the number over unless we pay a $750.00 early termination fee on a fraudulent agreement. We want our number ported over to ******** and never have any more dealings with this company.

  Business Response

  Date: 03/20/2025

  Account was closed, and numbers released.

   

  Customer Answer

  Date: 03/20/2025

   
  Complaint: 22407426
  
  I am rejecting this response because:

  We were forced to pay $750 to be able to close the account so that our number could be released.  For a service that we did not sign up for and for a service that provided subpar service  

  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 03/21/2025

  Management will review this issue and be reaching out to you.  We are sorry for the inconvenience.

   

• Initial Complaint

  Date:09/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  services was not rendered. people are rude and laugh if you have issues.kept phone number hostage

  Business Response

  Date: 09/30/2024

  We are sorry for you're bad experience.  Our records show we completed you're install and also trained you're company on how to use the new phones.  We also see that you have tried to leave our services after you signed a 36 month agreement the 1st month.  Until you pay you're balance and early termination fee, you're lines will remain turned off.

  Best Regards 

   

  Customer Answer

  Date: 10/04/2024

   
  Complaint: 22350750
  
  I am rejecting this response because:  "Our records show we completed you're install and also trained you're company on how to use the new phones." This statemet is FALSE. NO ONE INSTALLED OR TRAINED OUR COMPANY STAFF.

  This company misrepesented themselves as a subsidary of ATT and now is holding our phone number hostage when they have not provided services as per their contract.

  
  Sincerely,
  
  ********* *****

  Business Response

  Date: 10/11/2024

  At this point the customer needs to call us.

  Thank you

• Initial Complaint

  Date:04/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They constantly call and harass our company pretending to be **** to try and make us get phone service with them. *** asked them Numerous of times not to call and they call at least 5-10 time a week. My next step will be filing a complaint on behalf of my company with the *** for harassment. I want all the harassing phone calls to stop. My Company Lega team will contcat them also and i have a log of every time and the days they call demanding we do business with them.

  Business Response

  Date: 04/30/2024

  Converged Telephony Networks has been an authorized agent for AT&T for 23 years.   We have over 230 5 star ****** reviews.  We are sorry for any inconvenience we have caused, we will make sure you're number is blocked and on the do not call list.

   

  Customer Answer

  Date: 04/30/2024

  They are still calling and calling 2-3 times a week. I told the agent i have a AT&T Account Manager and they will not stop calling. Now I'm taking the Complaint to the *** and I'm going to contact my corporate office as well because at this point, they do not have a DO NOT CALL List because they told me numerous of times. I called and got a record of every call they made to me. Someone literally just call me twice last week. Im asking nicely stop calling my office about an expired at&t account. WE DO NOT WANT YOUR BUSINESS

  Customer Answer

  Date: 04/30/2024

   
  Complaint: 21530452
  
  I am rejecting this response because: thay are continung to call *** i received 2 call last wekk and the agent told me they do not have a do not call list and they will continue to call me due to a outdated AT&T Account. I did speak to my AT&T account manager and gave her the number and she stated that she will call them and ask them to stop calling. However the rep did tell me if i did file a BBB Complaint that CTN will ignore it but they continue to call.. 
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 05/01/2024

  On behalf of our firm, we have handled the matter.  This matter was pushed to our regional office, and it has been handled.  You will not be contacted from us ever again.

  Customer Answer

  Date: 05/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:02/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Converged Telephony Networks reached out to our company April of 2023 and informed us that our **** bill would have an outrageous increase on our next billing cycle, and that they would be able to cut our bill if we switched to their company. Initially we did not want to switch just because we were unsure about this company especially being a third-party solution provider for **** and we already had a lease with Avaya. Long story short we switched due to billing increase and Converged Telephony Networks agreed to buyout Avaya. We've now been in service with this company for 9 months and still haven't received payment for buyout of Avaya. We have contacted them REPEATEDLY OVER THE LAST SEVERAL MONTHS with phone records and emails as proof with very minimal response. As of right now we are currently paying Avaya and Converged Telephony because Converged refuses to send reimbursement check for Avaya payoff. Amusing enough this company emailed a copy of the unsigned check on January 31, 2024, and the check has been printed since November 24, 2023. With this being our biggest issue, we do have other issues concerning our phones that we've also emailed with no response along with needing to add more phones. We are over this company and either want our reimbursement check overnighted or out of our contract with no penalties. I'm pretty sure I've communicated with everyone in this office, and I've received the same response again again with no resolution. Higher authority has even refused to take my call. This company is very unprofessional and lacks basic communication skills.

  Business Response

  Date: 03/14/2024

  Customer has received check, and is very satisfied.

  Best Regards