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Business Profile

Towing Company

Affordable Towing, Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/10/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called AAA because I needed a battery replacement. They sent ******* from Affordable ********************************************** During the service ******* pulled the driver's side door handle off. Now the door cannot be opened. He told us to follow up with his manager, *******.I am 80 years old, so my son helped me to follow up. After multiple phone calls, Affordable ********************************************* said they would not pay to fix or perform the repair of my door handle. Given my multiple medical problems and age, I cannot open the door, climb across the seat from the passenger's side, or even slide over to the driver's side seat. I have no way of opening the door or driving my car.Can you please help me get the door handle repaired by Affordable Battery $ Towing?

    Business Response

    Date: 11/25/2024

    To who it may concern,

    We were dispatched by AAA to test a battery for the member. As we were working on the car we opened the driver door and the handle broke. We opened the door as the manufacture designed it to be opened. The handle was defective and the mounts that hold it onto the car broke. The door handle was going to break no matter who opened it at that time. There is nothing that we did to cause the handle to break if it wasn't defective it would not have broke. We will be happy to purchase and install a new handle for the member but they are going to have to pay for the service.

    Sincerely,

    Affordable Battery

Affordable Towing, Inc is NOT a BBB Accredited Business.

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