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Business Profile

Towing Company

All County Towing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

This profile includes complaints for All County Towing's headquarters and its corporate-owned locations. To view all corporate locations, see

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All County Towing has 3 locations, listed below.

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    Customer Complaints Summary

    • 25 total complaints in the last 3 years.
    • 10 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/08/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 7, 2025 10:41 pm my car was booted after ***** mins of parking my car to visit my friend. He registered my vehicle in this time frame but apparently it was too late. I contacted the company and they basically said pay or get towed. I called around 5 am and someone didnt come until 9 am because the companys car broke down. This caused me to sleep in my car which led to severe emotional and physical stress. The guy who came to take the boot off the car said that I should call another phone number for the company if I felt I was treated unfairly, I called FIFTY FOUR times and texted the suggested number MULTIPLE times before a lady answered. She answered, rudely told me to pay and hung up. This is absolutely ridiculous and many people have filed complaints against this place to no avail. I am in the process of contacting my lawyers AND the Florida state attorney general seeing as though nothing is being done about this place. Its shady, scummy, money hungry and disgustingly rude. I feel like I should AT LEAST be reimbursed for this situation. This feels like Im fighting on behalf of all the people who have been wrongfully done by this place.

    • Initial Complaint

      Date:02/19/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was currently driving heading towards ******** and a ACT tow truck driver decided to cut me off and slammed his brakes in front of me I have a 2001 ****** Camry and my breaking distance is significantly higher due to age. I almost hit the tow truck. Frustrated I looked at the tow truck driver and noticed he was angry. I followed, said tow truck driver for about 2 miles trying to get his license plate number. After I got his license plate, I called Al ***************************************** and spoke with management who was absolutely no help and extremely rude. Tow truck driver even rolled down his windows and yelled, slurs as he was driving also causing harm to other drivers. Tow trucks license plate is ****** Florida plate.

      Business Response

      Date: 02/19/2025

      This complaint is false. That is not one of our license plate numbers. 

    • Initial Complaint

      Date:02/03/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      January 26th 2025, all county towing placed a boot on my car at 3:37AM at The ***************** in *************. During the installation of the boot they incurred damage to the rim of my car. After 4 attempts of contacting the business they have failed to respond. This is unacceptable and needs to be immediately corrected

    • Initial Complaint

      Date:10/22/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      22-10-2024 my car was towed unrightfully i was visiting family and had the right to be in the spot i was parked in and no one reporte4d me these people are scammers and took both my car and my father in laws car when we were parked in their own property.

    • Initial Complaint

      Date:08/19/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 18th, 2024, my car was booted by ************************************************ at **************************************************************************I parked my car at 9:18 p.m. (demonstrable), and the boot was placed at 9:24 p.m. (per warning.) The companys phone number was not readable on the warning sticker, so I had to search for it online.I made my first call at 9:42 p.m. and informed the operator that I was ready to pay the fee to have the boot removed. Despite my prompt response and full cooperation, it took over 2.5 hours for the company to release my car.During this time, I made multiple phone calls, explaining that I had a child alone at home and needed to leave urgently. The operator tried to assist but could not reach the driver, who was supposedly en route to remove the boot.When the driver finally arrived at 11:45 p.m. (demonstrable), he explained that he had been approximately 45 minutes away, in *******, when he was dispatched my way. He also mentioned that he was the only person on shift.Its concerning that the company could dispatch someone quickly to boot my car, yet they were unable to provide the same efficiency when it came to releasing the boot, despite my compliance and reasonable explanation for the urgency.This response time is unacceptable for a situation that could have been resolved promptly. According to local laws, response times are capped at a maximum of 30 minutes in nearby ********** County and 1 hour in Broward County. While I could not find specific time limits for ********** County, the company serves the other counties I mentioned, and should be aware of standard protocols.I am requesting a full refund of the $75 payment I made, as the company failed to provide service in accordance with acceptable guidelines. Additionally, I believe this matter should be investigated to prevent further issues and potential harm to others.

    • Initial Complaint

      Date:08/11/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I parked overnight at a friends house and came out to a boat. I paid the bill at 5:38 in the morning. Ive called several times time. They tell me that the drivers on the way its been two hours no Driver and now they refuse to answer my calls.

    • Initial Complaint

      Date:07/11/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      All County Towing placed a boot on my vehicle in my community. 4 days later, I paid the amount for the boot through the Venmo app as instructed by the company. They then sent me a message asking for my tag number for the vehicle. I provided it to them through the app, the same place where they requested it. After that there was no more response and a couple days later they came and towed the car and never removed the boot. When I called to speak with them, their staff is far surpassed rude. They completely take advantage of the conversation and provided no real support. It is like they run a protected fraud company. After going online to read some of their reviews, I am shocked that a business like this exist in 2024 in *******. This is just the first step I am taking to correct this company. This cannot be allowed to go on.

    • Initial Complaint

      Date:06/22/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My car was towed from my community. When I called to see if it was there, they told me the price and address. Once I paid an Uber to get there, and I presente my license, they tell me that only the owner (name on registration) is allowed to get the car and pay the amount to be release. The car is registered under my husbands name who has my same last name. The lady spoke down to me as if I was slow, and told me that I was not able to get the car. I would like an update on these policies. My husband thankfully was nearby with my child at a game. However, what if he was out of town, how can this be so strict; when my name is registered under the car insurance as a driver. This is absurd and a waste of time.

    • Initial Complaint

      Date:06/01/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Complaint against All County Towing, **** for unlawful towing and damage caused to my 2010 **** F150 XLT truck. My truck was legally parked in designated handicapped parking stall in the parking garage of ************************************************************************, also known as *******************, hereinafter referred to as MTC. On Monday May 6, 2024, I legally parked my **** F150 Pickup Truck in a properly marked handicap stall on the Northeast corner of the building. My vehicle was properly identified as a Handicapped Vehicle, using a DHSMV placard. At approximately 4:30 pm, I exited the building to head home. I immediately noticed my vehicle was gone and thought it was stolen. I called *********************, MTC Building MGR, who informed me that my vehicle had been towed, however it was done so in error. He said that no one authorized the towing of my vehicle, meaning the vehicle was illegally towed and without the required authorization or legal authority, and in violation of Florida State Statue ******. The vehicle was returned that evening and after a quick assessment I found the driver forced his way into the drivers side door, presumably with a slim *** or similar tool, as damage was found to the weather stripping, which must be replaced. Upon initial operation of the vehicle, I noticed a knock sound underneath the vehicle that was prominent upon start up from a stopped position. This was not present prior to the towing. All County acted irresponsibly, negligently and without due regard when they erroneously took my vehicle causing $700 in damage to the drive shaft carrier bearing. When called, All County accepted zero responsibility for their admitted mistake. This has caused me a significant amount of grief and financial loss and has caused well-founded fear for my safety and that of my personal property while working at MTC. Further, it is of great public concern due to the overwhelming amount predatory towing practices in *************.

    • Initial Complaint

      Date:04/25/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My car was towed from my apartments I , was at the location before my car even arrived on the site , nobody helped me , the front desk people was very rude and they business is not registered on sunbiz so how are they even still open and operating should be illegal and they made the bottom of my bumper come off my car

    All County Towing is NOT a BBB Accredited Business.

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