ComplaintsforClub-Newport

• Initial Complaint

  07/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  So I cancelled this scam vacation package wishing the three days by phone and in writing in 2021 now in 2024 this is in collections ruining my credit for something I never used. Obviously the company sales are low and the only way to get money is to charge us for something we did not use and put it in collections. I will be getting a lawyer for this I demand that this be taken off my credit report Im not paying one ***** for something I cancelled. You will be sorry when you lose against me in court lying thieves. Club Newport

• Initial Complaint

  06/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I just got this phone number. Now I'm being harassed by Club Newport. I know nothing about Club Newport, never heard of Club Newport. I'm a terminally ill disabled veteran and I am not planning on any travel. I called them and they threatened to turn it over to collections. They didn't know my name. I asked her if she knew who she was speaking with. She said that she knew that she was speaking with ****** something. I said that she had the wrong number and she said "Tell it to collections."

  Business response

  07/09/2024

  The phone number provided by our member at the time of purchase has been removed from our files and no other calls will be made. We sincerely apologize for any inconvenience.

• Initial Complaint

  04/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 10/20/2022 I felt like I was under so much pressure from this Club Newport scam. I had to be bribed out of $300 to receive a $100 gift card for staying at a hotel in *********, **. All the features they offered was a scam the hotel is not even a resort. They didn't even have a shuttle bus to go to the attractions they claim they had which was more than a mile away. I didn't go on the free trip that I was told I'd receive if I paid $300 for somethings on a contract that I clearly didn't/don't understand. They can't give me any explanation of what cost $3000 and what will I be gaining if I give away $3000. They got the nerve to be calling it a loan or credit for nothing. I haven't went on any trips to utilize a loan or credit they claiming I need to pay. If anything they owe me $300 and I told them ************************************************************************ and them. They can send me a court date if they plan to *** me. Hopefully this doesn't reach my credit report but I hope it'll be easy to get this scam off my report. Also someone is in ******* stealing my identity as we speak. ******** FL. Hope it's not Club Newport because ******* is known to be a scammed out state.

  Business response

  05/03/2024

  Please find attached a copy of the signed contract by ***************************** on 10/20/2022 when she opted to purchase a $2,995 vacation package for which she requested financing. At the time of purchase, the member opted to pay a $300 deposit. We have included pages from the signed contract denoting where the member agreed to and authorized the charge of $57.13 per month for 60 months beginning 12/15/2022. She initialed and signed the Membership Enrollment Agreement (page 1 of 9) and Automatic Credit Card Authorization for her installment billing plan (page 9 of 9) as well as the Members Right to Cancel agreement denoting her complete understanding of those terms.
  
  As detailed in the contract, every new member has the right to cancel within 3 days of enrollment and simply requires notifying the office in writing. The member did not adhere to the cancellation terms and is well outside the rescission period permitted by the contract. As she requested to finance the cost of her vacation package, she is responsible for fulfilling the terms of that agreement. As the member's monthly payments have yet to process successfully, the account will be submitted to an outside collection firm per the terms of the agreement. If the member requires additional information regarding her financial terms or payment history, we kindly request that they contact the finance department at 844-CLUB-NEW.
  

  Customer response

  05/12/2024

   
  Complaint: 21610298
  
  I am rejecting this response because: they offered me a job to promote them and asked me to fill out form W-9. That's is how they got my social security number. If I was not interested in promoting them they probably would not be threating to put this enrollment agreement balance on my credit report as credit or a loan. I was bribed out the $300 for a free vacation with the flight included when I told them I was not interested. They said my job would be to get people to sign up and make reservations through a link they generated, and id accumulate points towards free vacations and they were willing to help on my behalf. Now what sense do it make for me to be paying a monthly fee towards something that was not explained to me. After speaking with an attorney they said, "it's a scam. They tricked me into signing up for a vacation trail package" My question is how is this considered credit? Credit towards what? What will I be gaining if I paid $3000?  
  
  Sincerely,
  
  *****************************

• Initial Complaint

  02/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been trying to cancel my membership since Nov and no one is answering the phone! I changed my mind! I would like a refund! I had a financial hardship and I cant afford this! I called to cancel and the lady was very rude! Finally got someone back n Feb 6.

  Business response

  02/28/2024

  We are very sorry to hear that the member is having difficulty affording her installment billing plan. We would like to remind her that she signed a cancellation policy at the time of her purchase and as detailed in the contract, every new member has the right to cancel within 3 days of enrollment. As her request to cancel came well outside the rescission period permitted by the contract, and upon accepting financing for her purchase, we cannot honor her request. We are, however, able to assist and kindly request that she contact the finance department at 844-CLUB-NEW to discuss other repayment options. 

  Customer response

  02/28/2024

   
  Complaint: 21255901
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

• Initial Complaint

  12/31/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I am trying to cancel my contract/ membership within the three day period and every number I tried has not worked. I sent a email stating I wanted to cancel so that I wont have to deal with the problems others have had. I see that Club Newport responds to almost every complaint on here so I just want to make them aware that I have sent email to ************************************************ This was the email address that was in my contract. I will also mail a copy of the docusign letter via certified mail which they will receive this week because of the holidays. I dont want any issues because I am in the three day period that Club Newport states in the contract

  Business response

  01/15/2024

  The member's request was received and has been acknowledged by the cancellation department. Should she require additional information, we kindly request that she contact us directly at 844-CLUB-NEW>

• Initial Complaint

  11/29/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I was approached to attend a presentation for Newport club. I was told there would be a free vacation just for attending. I felt forced and pressured to sign whatever they were selling. They made me feel very uncomfortable at the presentation. I got the free vacation it turns out it wasn't free it was actually more expensive than if I was to buy it using the internet. I called within 24 hours and cancelled whatever I signed and did not use the fake free vacation. Fast forward 3 years later and now it's on my credit report as a collection. I do not owe you no money there even reported saying I signed the contract in 2023. I have never used any services and cancelled within 24 hours!! Whats going on.

  Business response

  12/06/2023

  Kindly note that the member entered contract for services on 5/7/2021 when she opted to purchase a $2,995 vacation package, for which she requested financing. She initialed and signed the Membership Enrollment Agreement (page 1 of 9) and Members Right to Cancel agreement denoting her complete understanding of those terms. 
  
  As detailed in the contract, every new member has the right to cancel within 3 days of enrollment and simply requires notifying the office in writing. To date, there is no record of a cancellation request being received. To the contrary, we show documented activity in her portal well beyond the recission period as well as proof of use and services received. A screenshot of that activity is attached.
  

  As she requested to finance the cost of her vacation package, she is responsible for fulfilling the terms of that agreement. As she opted to cease repayment on her loan, the account was submitted to an outside collection firm per the terms of the agreement.

  If the member requires additional information regarding her financial terms or payment history, we kindly request that she contact the finance department at 844-CLUB-NEW.

  Customer response

  12/07/2023

   
  Complaint: 20930729
  
  I am rejecting this response because: 

  Newport claims i used there services and did not cancel in the set time frame. This statement is inaccurate. Newport is presenting multiple ip addresses as evidence i did not cancel. NONE which I am familiar with. I have never been linked to any of those ip addresses. I would request proof of such accusations. I'm requesting Newport to let me know what part of the vacation package did I use? When did I use it? Where did I go?

  Instead newport provided a response that does not provide real evidence. Again None of the ip addresses provided  as evidence are linked to me or have ever been associated with me. Newport claims there was activity on my account. Please provide details into the type of activity you've uploaded. Was a purchase made during this activity ? Was any part of the vacation package used during such activity?

  I did not request financing and was pressured  lied to and manipulated by newport staff. I was confused they made me confused.  They made me feel like I was held hostage and the only way out was to agree to the salesman. I 100% canceled within the time frame.  They steered me in with a free vacation after approaching me on the street. They claimed no catch to the free vacation. Now they are using it as evidence I did not cancel even though they initially told me I had one entire year to use it. 

  I deny any claim against me. The representative of Newport conned me. Lied and used pressured methods. They made me feel like a hostage. They get paid by commission that would be the motive of not canceling. I 100% canceled and never ever used Newport services. I'm requesting Newport to provide actual evidence I used there services at anytime. 

   

  I'm requesting Newport provide what part of the $2995 package did I use when did I use it and where did I go. 

  The evidence uploaded by Newport labeled screen shot 2023-12-06 showing a booked date 5/7/21. That was my so called no string attached  free vacation for going to the presentation hence why it's dated the same day of the presentation. they literallybbegged me to go to and than pressured me to sign.  How Newport is using this as evidence as if i used there services is absolutely terroristic. I have never used there services ever they are very manipulative and sneaky in there tactics.

  The vacation being displayed is the one I received for simply going to the presentation. 
  
  Sincerely,
  
  *************************

  Business response

  01/15/2024

  While we regret the member is unhappy about their loan going to collections, we previously supplied their signed financial agreement, contract terms, as well as proof of use outside of the rescission period. While we regret that their cancellation request cannot be honored, we remain willing to assist the member and simply request that they contact the finance department at 844-CLUB-NEW.

  Customer response

  01/16/2024

   
  Complaint: 20930729
  
  I am rejecting this response because:

  I was misinformed about the product and conned into signing. I've cancelled this agreement within the time frame. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  11/27/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am not liable for this debt with The ******************* I do not have a contract with the collection agency trying to collect and report this collection because I didnt sign any paperwork with that collection agency called Monetary Collections stating that I would pay them or owe them any money. They did not provide me with the original contract as requested. They have violated the ***** *******a and its new rule by parking this alleged debt on my consumer reports. I demand they cease and desist the reporting of this alleged Debt immediately or I will escalate this matter to taking legal action. I have not given them written permission to put anything on my credit profile as stated in 15 USC 1681b2. The photo studio group.have no permissible purpose by law to contact third parties with my private or personal information. This offenses amounts to Aggravated Identity Theft pursuant to 18 U.S.C. 1028A. They have knowingly transferred, possessed, or used, without lawful authority, a means of identification of me, which is a felony punishable with up to 2 years of imprisonment, in addition to civil liability.

  Business response

  12/06/2023

  Kindly note that the member entered contract on 12/26/2020 when she opted to purchase a $2,995 vacation package for which she requested financing. At that time, the member agreed to and authorized a 60-month repayment schedule for her loan. If she no longer has a copy of her contract, one can be supplied upon request.
  
  She initialed and signed the Membership Enrollment Agreement (page 1 of 9) and Members Right to Cancel agreement denoting her complete understanding of those terms. 
  

  As she requested to finance the cost of her vacation package, she is responsible for fulfilling the terms of that agreement. As she elected to cease repayment on her loan, the account was submitted to an outside collection firm per the terms of the agreement.

  For further documentation, we are  including a screenshot of her usage of benefits and activity inside the members portal.
  
  If the member requires additional information regarding her financial terms or payment history, we kindly request that she contact the finance department at 844-CLUB-NEW.

• Initial Complaint

  08/18/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  The original transaction (contract #*****) took place Dec4, 2022. This presentation, was part of a package to *********** I paid for before the pandemic. I had to attend. A deposit of $1,000.00 paid on Dec4, 2022.This left $4,000.00 to pay over 60 months. Payment plan was $84.79 starting 3/1/2023. I was told I HAD to sign up that day. Also, I was informed that if I did wish to cancel, I had 3 days from the date the contract was signed. The cruise December 6th. December 5th the rental car I was using was stolen. Police were called & report filed. Dec5th rental car firm called to get another car to drive to *************** to catch cruise. December 6th, I arrived at rental place&informed I didn't have another car reserved. Keys to stolen car was handed to rental car staff. Everything was cancelled. Uber driver returned me to hotel to collect belongings then drove to West Plam Beach to board cruise. No time nor means to cancel in WRITING to Club Newport. THREE days is NOT enough time to WRITE to cancel.After returning to WA I called them to say I wanted to cancel. I was told NO. However, interest rate & monthly payment reduced& first payment date to July 1, 2023. That very same day new monthly payment taken. I disputed this via my credit union. They reversed the charge and cancelled the credit card. The credit union communicated with Club Newport of the action taken and membership cancellation. Club Newport did not respond in 30 days. Credit Union said I won the dispute being cancellation of membership&reversal of the charge. Club Newport in July and every month after have, been texting/vm me, threatening and intimidating me about non-payment. I do not trust them to do as they say. The package was offering greatly reduced prices on accommodation domestically and internationally. I looked up a place in WA/OR and Club Newport's price was only $10-20 less. NOT great considering what I was shown Dec4th was hundreds of dollars cheaper on various places.

  Business response

  09/15/2023

  Kindly note that the member opted to purchase a $5,000 vacation package for which she requested financing on 12/4/2022. At that time, she agreed to a 60-month installment billing plan for the balance.
  
  She initialed and signed the Membership Enrollment Agreement (page 1 of 9) and Automatic Credit Card Authorization for her loan repayment plan (page 9 of 9) as well as the Members Right to Cancel agreement denoting her complete understanding and acceptance of those terms. 
  
  As detailed in the contract, every new member has the right to cancel within 3 days of enrollment and simply requires notifying the office. The members first request to cancel was not received for nearly 6 weeks after her purchase, on 1/16/2023. The cancellation period was reviewed with the member at that time and as a courtesy, her loan terms were reduced, which she accepted at that time.
  

  As she requested to finance the cost of her vacation package, she is responsible for fulfilling the terms of that agreement. Disputing her installment payments with the bank does not constitute contract cancellation. Should she wish to cease repayment on her loan, the account will be submitted to an outside collection firm per the terms of the agreement.

  If the member requires additional information regarding her financial terms or payment history, we kindly request that she contact the finance department at 844-CLUB-NEW.

  Customer response

  09/19/2023

  3 day cancellation

  "...simply requires notifying the office."  First request was 6 weeks after purchase.  During the 3-day cancellation period I was dealing with a stolen rental car which entailed the *************** police, and the rental car company.  ********** took approximately 3 hours.  The rental car company took over 6 hours.  The rental car company the next day informed me there was no reservation for me for another rental car.  MORE drama!  This was the third day upon signing the agreement.  Now I'm on vacation, supposedly!  

  I get back to **************** after a very traumatic trip away.  It's the holidays and bad weather.  I looked at my finances and discussed with family that I had in mind for the package I purchased.  No one wanted to be a participant in the package.  It was unrealistic to have purchased this package with my finances as they were and now learning no one was interested.  I called Club Newport, probably 6 weeks prior to the first installment payment to begin, to ask to cancel.  The person I spoke to informed me the cancellation period had expired.  I told this person that my finances couldn't accommodate the terms and no one was interested in the package.  I was informed the interest rate might be lowered and that would allow for a lower monthly payment.  A copy of that email has been provided in the complaint.  

  On the 16th of January, 2023 I noted that the new monthly payment of $71.52 had been applied to my credit card.  I went down to my bank with the email and asked what could be done.  The bank's fraud division was contacted.  The email from Club Newport has been provided.  I was informed by the fraud division of my bank they would reverse the charge of $71.52 until further notice, cancel the credit card, and communicate with Club Newport explaining the reason for the reverse charge of $71.52 and requesting cancellation of the membership.  Club Newport, I was informed, did not have the courtesy to respond to the bank's communication.  After 4-6 weeks I contacted the contact in the fraud division and was informed that after no response I had "won" the dispute as there had been no response from Club Newport.  I was informed there had been no further attempt for withdrawal from Club Newport.

  "Disputing the installment payments with the bank does not constitute contract cancellation."  Club Newport broke the contract by applying for the $71.52 to be processed on my credit card.  The date was well before the original date of March 1st, 2023, and far earlier than the revised date of July 1, 2023.  That, to me, breaks the contract by Club Newport's terms of payment date.  I do not and can not trust Club Newport!  

  Club Newport has been harassing me with texts and phone messages.  

  Why is it Club Newport seems dead set on NOT cancelling this membership/agreement?  

  I would appreciate Club Newport cancelling the agreement/membership as soon as possible.

  Business response

  11/06/2023

  We understand that the member wishes to cancel, however, we have to remind her again that there is a cancellation clause within her contract. The terms of which she agreed to and signed at the time of purchase when she elected to take out a loan for that purchase. As she did not adhere to the cancellation terms, we cannot honor her request. Despite that, we have assisted the member with a plan and price reduction on her loan terms as well as deferred her payments for 3 months in an effort to help. We remain available to offer assistance however we cannot cancel the loan. If she would like to speak with the finance department again she may call us directly at 844-CLUB-NEW.

  Customer response

  11/06/2023

   
  Complaint: 20492225
  
  I am rejecting this response because:
  Club Newport broke the contract by attempting to take the monthly payment prior to the original and revised dates.  It was only due to the fact I noticed the infraction and brought it to my bank's attention that no money was taken by Club Newport.  Still it remains Club Newport violated the contract in the first place.  This contract is null and void by Club Newport's action.

  Club Newport has received all the documenation necessary to retire this case.

  As for the 3 day cancellation period that Club Newport is insisting on adhering to , that needs to be seriously revised to a more reasonable period of time for the circumstances.  One could argue that it is not a realistic time period under the circumstances one finds oneself during the "presentation".  One could argue one is being taken advantage of as one is in "vacation mode".

  I would respectively ask Club Newport to reconsider their bullish stance in this matter.

  Sincerely,
  
  ***************************

• Initial Complaint

  08/01/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I received a call today about a timeshare I signed up for whole in *******. After researching the company I figured it was a waste of time and money. Seems as if Club Newport was just as bad as the other timeshares.

  Business response

  08/10/2023

  We would like to remind the member that she elected to purchase a $3,995 vacation package on 5/27/2019, not a timeshare rental, as fully detailed in her contract. If she would like a copy of her contract, she may request one via phone, email or online chat to customer support at any time. At the time of purchase, she also chose to finance her package for a period of 60-months. As of August 2020, the member's account has been deactivated due to nonpayment. She requested to finance the cost of her vacation package and is responsible for fulfilling the terms of that agreement. As she has chosen to cease repayment on her loan, the account has been submitted to an outside collection firm per the terms of the agreement.

  As further detailed in the contract, every new member has the right to cancel within 3 days of enrollment and simply required notifying the office in writing. The member did not adhere to the cancellation terms and is well outside the rescission period.

  For documentation, we are including a screenshot of her usage of benefits and activity inside the members portal, finance terms, collection notice and acknowledgement of her vacation package not being a timeshare agreement.
  
  If the member requires additional information regarding her financial terms or payment history, we kindly request that she contact the finance department at 844-CLUB-NEW at which time they may discuss options to assist her in bringing her account current.

  Customer response

  08/20/2023

   
  Complaint: 20408078
  
  I am rejecting this response because: I understand what I signed; this is why I sent the cancellation letter immediately upon checking the reviews and doing my research on what the company offered and delivers. 

  Sincerely,

  
  *************************

  Business response

  09/15/2023

  Kindly note that the member did not request ************ until 8/14/2020, over a year after her purchase date on 5/27/2019. At that time, member support reviewed the ************ policy with her and detailed that her request was well past the rescission period permitted by the contract. Further, we previously supplied documentation of the member utilizing her benefits, including a stay booked in November 2019.

  We do remain happy and willing to assist the member in navigating the portal and locating the deals she's looking for, however, we do not grant ************ requests based solely on the experience of others. We encourage the member to use and experience the benefits of her purchase for herself. So that she's certain to optimize those package benefits (guest passes and bonus weeks, etc), she may wish to schedule a review of her package with member support. She may reach them at 844-CLUB-NEW, using the online chat feature, or email at her convenience.

• Initial Complaint

  07/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Contract -OSB-20174 date 03/03/2023 We were offered to use plan benefits on the presentation which had false advertisement. We were misled about this membership and we paid a deposit $600.00 which we need to be refunded as well as some extra fee $135.00 that we were charged without our knowledge.in the Exploria resort. 10 resort weeks as per contract are not possible to use, not even a one week. English is not our first language so maybe that was used against us. It is discriminating as well when you are promised lot of great experiences.for your money and you get zero results. We tried to book on the website one time 1 week in the resort. The week was available,we paid and all of a sudden, we get a phone call that the trip is cancelled, and nothing is available since we did not get some.SECOND confirmation. This doesn't make any sense. We have to pay a lot of money for nothing. These are not real discount since there is another company TRAVEL SAVINGS DOLLARS. COM and you get everything fake like in the CLUB NEWPORT, but you don't pay anything.CLUB NEWPORT is a legal scam that needs to be stopped. Resort weeks are impossible to use. This is breach of the contract, as well. as there are no unlimited cruise sailings or resort guest certificated. When we called representatives to complain they said that we always need to book hotels since only they are available for sure. Representatives do not know what is available or not for resort weeks,you have to pay and wait the second confirmation and that will never arrive since we tried that. I cannot look at the crystal **** if something is available or not. Also, the gift certificate we got it is not free. We paid all tax and fees and sent to this company and never got it back answer for available dates for 5 months, so we need that $149.00 also refunded. This is worthless.We need our money invested back as soon as possible. Thank you.

  Business response

  08/10/2023

  We regret the member's experience and have had a support manager reach out. At this time, we have honored their cancellation request. Should they have any further questions, we kindly request that they contact us at 844-CLUB-NEW.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩