ComplaintsforClub-Newport
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Complaint Details
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Initial Complaint
07/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have had problems with this company from day one. They take extra payments out of my account and there aren't any payments due. They also took money out of my account that I know I didn't provide them with my account information. I called them and asked them how they were able to take money out of an account that I didn't provide information on. I received a text on 07/14/2022 stating that my card declines because no payment was on there. No payment is due. I called the ****************** and spoke with someone by the name of *** at *****pm. I first asked her what my balance was and she told me it's $2,487.28. I know this should have paid off by now. With the hidden fees and the representatives presenting you with only a front page and a breakdown of the fees. They don't go over the contract with you fully. Just a front page. After speaking with the agent ***, she stated my account has been paid up until August 2022. So why are they attempting to take payments? She didn't answer, I told her Newport has been stressing me out for a very long time and my stress level is up. I asked if I could cancel the membership or suspend it. She told me I have to pay in full. They aren't fulling the contract. They told me if I found hotels cheaper on another site, they would give me the hotel at the same price. Their hotels are now overpriced and sold out most of the time. During the Covid-19 pandemic it was even worse. I could use the service because hotels had many issues at that time.Initial Complaint
06/14/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
After evaluating the lack of responses from Club Newport, I would like to take this time to request that Club Newport either confirms or denies the cancellation for contract # *****. I have been sending documents that require a response to Club Newport. To this date I have not received a single response. Due to lack of response, I am assuming I have been cancelled out of my timeshare ownership from Club Newport and are now relieved from this timeshare ownership. If this is not the case, please respond accordingly in relation to the continued matter of my request to form a mutual agreement from my timeshare referenced under contract # *****.Business response
06/29/2022
We regret that the member is having issues contacting support. We would like to note that the member was last assisted in September when his account was marked as paid in full. As there appears to be some confusion, we are arranging for a manager to reach out to the member to answer any questions he may have regarding the status of his account.
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Customer Complaints Summary
30 total complaints in the last 3 years.
11 complaints closed in the last 12 months.