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Business Profile

Travel Services

Take A Break Travel, LLC

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Take A Break Travel, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Take A Break Travel, LLC has 5 locations, listed below.

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    Customer Complaints Summary

    • 51 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:12/09/2024

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We bought the tickets from take a break travel vacation.We payed the amount 389$ but didn't get a date or hotel of our choice, they don't have phone number or good customer service.We want fully refund or need give our choice hotel and date.We are easily getting the hotel and date for our choice online Please don't scam ppl, we have hard earned money.

      Business Response

      Date: 12/13/2024

      Thank you for taking the time to address your concerns regarding you Your Big Las Vegas Comeback vacation.  As outlined in the terms and conditions that was signed and a copy provided to you at the time of purchased on 04/08/2024 for $99.00 your vacation includes a 3 Night stay in fabulous ********* for 2 adults in either The Excalibur, The Luxor or **************** with upgraded hotel options available. This offer includes Sunday through Tuesday arrivals with alternative days of the week available for a fee of $150.00.  In addition, this special offer includes a $100.00 Gift Card (received upon completion of your sales presentation)refunding the price of your vacation purchase. 
      On 12/06/24 *** ***** submitted a request to arrange travel.  Our reservation team replied to his email on the same day providing these details in writing along with the link to the Traveler Profile needed to complete the booking. 
      On 12/07/24 an email was sent to *** ***** at 10:01 am ET advising that we had received his request for arrival on Christmas Day 12/25/2024 advising that there was no availability for this date and provided him a list of alternative dates that were available during that time. 12/10/24, 12/14/24,12/15/24, 12/16/24, 12/17/24, 12/18/24, 12/19/24, 12/20/24, 12/21/24, 12/22/24,12/23/24, 12/26/24, 12/27/24, 12/28/24, 01/02/25, 01/03/25, 01/04/25. 
      On 12/08/24 *** ***** replied selecting 12/26/24. A reservation was secured for this date at one of the 3 hotel options that was available and an email which included an itemized payment link advising of each charge was sent to him on 12/08/24 at 12:37 PM ET for the following charges: $49.00 Refundable Deposit, $150.00 surcharge fee as he selected a day of the week arrival not included in the offer, and $90.00 for the additional 2 guests requested to be added to the room. Total of $289.00.  *** ***** sent a follow-up asking for clarification.  A reply again advising of the breakdown of the charges was sent to *** ***** that same day at 2:37 pm ET.  *** ***** sent another email stating he had made the payment and requested a hotel change. At 2:58 pm ET we received the payment, and an email was sent to *** ***** informing him that the account had been updated and we would look into his request. On 12/09/24 at 8:33 am ET an email was sent to *** ***** explaining that the Excalibur was not available for the current date booked and provided him with a list of available dates for both The Excalibur and Luxor. *** ***** responded with a request to cancel & refund.  We advised that the reservation was canceled, and the reservation monies would be refunded however refunds of the vacation package are permitted within 30 days from the date of purchase. At that time, we received two notices on our website from **** ***** stating she was trying to make a reservation and had not heard from anyone.  We advised that we were in constant communication with *** ***** and added him to her reply email. *** ***** requested to rebook his vacation for 12/23/24 at the ************  We sent an email explaining that the *********** requires Take a Break Travel to collect the hotel taxes at the time of booking different from the previous hotel he had booked which would have collected the taxes from him at check-in. We advised that the monies collected prior would be applied to this reservation and he would receive a payment request for the balance of $16.59. The BBB complaint was submitted on 12/09/24 by *********.  An email from *** ***** on 12/10/24 was received notifying us that he made the payment for the reservation and completed his final confirmation.  I trust the above reflects that TAB was responsive to *** ***** and did provide him with all the details and answers to his questions.  We are happy to cancel this reservation currently paid for and confirmed for travel on 12/23/24, however feel there may not be complete communication between **** *****, who submitted the complaint and *** ***** who we have been corresponding with.  Please note, if cancelled we cannot reinstate this reservation.  TAB will reach out to *** ***** to advise him of the received BBB complaint and proceed with the reservation as he chooses. 
    • Initial Complaint

      Date:06/19/2024

      Type:Sales and Advertising Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I attended a tour at ****************************** in May 2024. I had purchased an updated one bedroom villa through Take A Breaks promotion. When I arrived, I was told I was going to be staying in a 2 bedroom. I explained I had purchased the 1 bedroom. When I got to my accommodations I was shocked. Before I even went in I knew how deplorable the place was. The outside was totally overgrown, cigarette butts all over, cobwebs every where. Inside was awful, and no air conditioning. I went to the front desk, told them I wouldnt stay in that room. It was not what I paid for. They said they could put me in a 1 bedroom, but I had to pay an upgrade fee. I had been traveling for hours, so decided to pay the additional fee. It was $62 plus change. Then when I tried to activate my $100 **** gift card, the option to get a physical card would not work, so I had to use virtual. Then the option to flip the card to have access to CVC code didnt work. After contacting support@ virtualrewardcenter.com, and following their instructions, it states that my reward had expired. When I tried to actually speak with someone, there was an automated message explaining how to fix several things in regard to my problem, but not the option to speak to someone. Im very frustrated, and I would recommend staying far, far away from Take A Break Travel.

      Business Response

      Date: 06/21/2024

      Thank you for taking the time to address your concerns regarding your Poconos Vacation. Please be advised that the 1-bedroom unit is the standard room accommodation provided with this offer, and it is not an upgrade.  Our records indicate that you requested extra nights for your reservation at the time of booking.  The monies paid were for the extra nights, not an upgraded room. Your reservation was correctly secured with the hotel.  The decision to change your room was completed by the hotel based on their availability at the time of check in. The 2-bedroom unit you were given is the upgraded option and if booked as such Take a Break Travel would have been required to charge you for that room. The hotel provided the upgrade to the 2-bedroom for you without additional cost. If you were unhappy with the 2-bedroom unit they provided and changed you to an alternative option of a renovated / upgraded 1 bedroom unit, they would have correctly charged you for this option as these rooms are not part of TABs allotments.  Our records indicate that you contacted Take a Break Travel to advise that you were not intending on using the extra nights you purchased for this trip requesting a refund.  Clients are advised in their itinerary letters as well as at the time of booking & again at confirmation that changes to reservations are permitted up to 4 business days from the arrival date.  At the time you contacted TAB, you were within your travel dates, therefore preventing you from obtaining a refund as TAB incurred the cost for those additional nights. Please note the gift cards provided have a 30-day expiration date. You received your card on your second day of travel (05/18/2024)therefore the expiration date was 06/17/2024. We have provided you with a replacement card as a onetime courtesy.  This replacement card has been issued today 06/21/2024, Order # R9BHWPM  An email from ******************************  with this information was sent along with a Text advising you of the replacement cards today 06/21/2024. After 1 business day another email will be sent to you from anycardsupport.net which will provide you the link to register and active your card as well as choose which gift card you prefer.  Please note, the last option on that list will be the **** gift card.  You will also have the option to have a card mailed to your home for an extra cost of 2.50.  If you choose this option, the card will be sent via the **** and takes roughly 10 days to be received.
    • Initial Complaint

      Date:04/29/2024

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In March 2023, my husband and I received a 3-day, 2-night certificate as a reward for attending a long seminar. We decided to redeem it on January 24th, 2024, only to discover that it wasn't entirely free and ended up paying $249.13. Despite being led to believe otherwise, we couldn't select our desired hotel, which felt misleading. We couldn't cancel without hefty charges, so we proceeded with the stay. Afterward, we spoke with a company representative who promised a $100 certificate as compensation. Moreover, the location was advertised as including a bed and breakfast, but this turned out to be false. We spent $729.13 in total and are now requesting a refund of the $249.13 hotel fee from Tax Break LLC, as initially agreed upon for free excluding taxes for attending the seminar.

      Business Response

      Date: 05/07/2024

      Thank you for taking the time to address your concerns regarding the travel certificate you received for attending the Sales Presentation on 3/3/24. Please be advised that Take a Break Travel (TAB) is not the fulfillment company for this travel certificate. This vacation is fulfilled by our travel partner GOCRV and as such all reservation details including fees,refunds, etc. are handled by them directly. Upon receipt of your complaint and review of your account with GOCRV, we have been informed that you used their online facility to book your travel. To do so, clients are required to accept the terms and conditions as well as the cancellation policy prior to being provided the opportunity to search and select available inventory. Please note that all hotel options provide "hotel Information" which includes the fees and charges associated with the specific hotel and stay.  Additionally, you self-selected an upgraded arrival day of the week of a Thursday, over and above the base offer of Sunday through Wednesday arrival, as stated on the certificate which reads: "Two adults receive 3 days and 2 nights of tourist class accommodations, Sunday through Wednesday arrival".  *** is not able to provide you with a refund as we did not collect any monies from you for this vacation. Please contact GOCRV directly.  They may be reached via phone at ************. 
    • Initial Complaint

      Date:03/22/2024

      Type:Sales and Advertising Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I booked a land and sea package (seen on ********** Book process went smoothly as Ive done this before via another company. We are aware of all the terms and conditions, however I was not aware the accommodations were to be as horrific as offered. On March 15th I received a call confirming our arrival. Unfortunately, there was a hold up during our 2 hour drive to ******* and we arrived at Summer *** Resort at 8pm. Nobody could help us as our reservation was no where to be found. After reviewing all emails nothing lead us to our actual destination. I remember the number that called us to confirm, but no answer. At 8:20 pm I reviewed another called as the lady advise me that we were in the wrong place and were supposed to come to the **********************, which was 20 mins back north. She continues to tell us that they close at 8:30pm so we wouldnt make it. The lady text me our accommodation. I never received email or text confirming how the checkin process was supposed to go. I went solely of my first email recipient advising 8 Day 7 ********************* Details 4-*********** Stay at the Summer *** Resort and a 3-Night Carnival Cruise to *********** Order #******* 8 days/7 nights ********** Vacation Amount Paid:138.00 Method of Payment: 1049So based off that email we went to Summer *** resort. They didnt book us at Summer ***, or any other location that would deem comparable. We were booked at the Comfort Inn off 192 in *********. A 2-star hotel which had bad reviews. We attempted to stay just the one night as we had no where else to go unless we drove 2 hours back home. The hotel was dirty, we was scared for our lives. I would NEVER stay there even if I was on my death bed. My family slept in our CAR! Take A Break should never book customers in accommodation that are below a standard resort style. Full Refund is required for unacceptable and (I have pictures) accommodations. A phone call from a supervisor as we been sending emails with no response.

      Business Response

      Date: 03/28/2024

      Thank you for taking the time to address your concerns regarding the purchase of your ******* vacation on 3/21/2023. Please be advised that clients are provided with the details of the vacation package along with the terms and conditions prior to the purchase.  Upon completion of the purchase a welcome email and text with a link to the accepted terms and conditions are sent to the contact information provided at the time of purchase.  Please see the link sent to you to view the details of the package. 
      conciergewelcome.takeabreaktravel.com/Welcome.aspx?id=**********==&oc=RkNTTjdPQ0MxMzg=&dt=MA==
      Please note, under the section labeled Offer, you will see that the terms and conditions state The purchaser of this vacation is *********** an ******* area vacation for two adults and includes four (4)nights accommodations at **************** at ********** Resort or similar. Unfortunately, we did not have any available allotments covered under the standard room accommodations for the dates you requested as we work with live inventory and as such you were provided the next available hotel option for the dates you needed.  Please note that once a reservation is secured an Itinerary letter is emailed to the contact information provided at the time of sale. 
      Upon receipt of your complaint, we have notified the hotels ***************** staff regarding your concerns about their property so they may investigate further. As a good faith gesture, Take a Break Travel is happy to provide you with a free vacation that can be used for future travel.  Please contact our *********************** so they may discuss in detail the 2 options of vacations you may choose from.  We are available Monday Friday from 9:00 am to 6:30 pm ET by calling ************. 
    • Initial Complaint

      Date:03/20/2024

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to you as I do not have any other contact information for anyone other than the reservation line who was no help. When I booked, I was not informed I would be placed at lodging other than purchased for. I called in a day or two later was told my dates were accepted and scheduled and I could book travel. 2 weeks later I get my itinerary and its for a different property. I was told the one I had purchased for didnt have any allotment, but that the place I had been rebooked for was comparable. Today: We fly in, get our vehicle, drive to the welcome center, and head to the hotel. How they thought this was comparable is beyond me. The hotel is dirty and dark. Half the place is under renovation and the room they put us in was still being painted and had holes in the walls from construction. As check in time wasnt until after 4 we had very little time to try and get a resolution before they closed so we called immediately. No one was able to help us. They kept telling us that were in penalty so if we tried to switch wed have to pay all kinds of fees, but I wasnt having that. The terms and conditions of the vacation package clearly state that if we are booked at property different than the one we purchased it has to be equal or greater value. This clearly was not honored. Even a cursory search shows our hotel and 2-star when we had purchased a 3.5-star. They told us that we actually needed to contact the ************** because they have managers there. Well we call the ************** and one of their managers tells us that all they do is provide the vouchers and schedule the presentation. I then call back to the reservation department to try and find someone, but they leave the call sitting on hold for *************************** queue so they dont have to take a call before closing for the weekend. So I have no idea if it was ever even escalated to a manager. Please reach out to me as soon as you can with who I can contact regarding this.

      Business Response

      Date: 03/25/2024

      Thank you for taking the time to address your concerns regarding the ******* vacation you purchased online on 5/1/2023. Please be advised that clients are required to read and accept the terms and conditions of the package prior to entering their credit card for purchase.  Upon completion of the purchase a welcome email and text with a link to the accepted terms and conditions are sent to the contact information provided at the time of purchase.  Below see the link below which was provided to you to review the terms and conditions: conciergewelcome.takeabreaktravel.com/Welcome.aspx?id=NTUzNjgzMw==&oc=NE85OVJDMjAw&dt=MA==
      Under the section labeled Offer, you will see that the terms and conditions state The purchaser of this vacation is *********** an ******* area vacation for two adults and includes four (4) nights accommodations at **************** at ********** Resort or similar.Unfortunately, we did not have any available allotments covered under the standard room accommodations for your vacation package for the dates you requested as we work with live inventory. 
      We have also brought up your complaints regarding your hotel accommodations to the upper management of that location, so they may investigate those issues further.
      Please feel free to contact Take a Break Travel directly should you have any further questions and or concerns.  We are available Monday Friday from 9:00 am to 6:30 pm ET by calling ************. 

      Customer Answer

      Date: 03/25/2024

       
      Complaint: 21460493

      I am rejecting this response because:

      As you said, it was for the **************** at ********** or SIMILAR. The terms and condition dont say SIMILAR, they say equal or BETTER, not worse. You cant tell me a 2 star Comfort Inn that lists for $65-$100 a night is equal, similar, or better than a 3.5 star resort that costs over $200 a night for the smallest room.

      You violated the terms and conditions of your agreement. You committed fraud and engaged in bait and switch practices.  I demand restitution in the following manner as stated in my previous email:

      $99 Vacation Package purchase
      $49 Deposit I paid at booking
      $334.60 Rental Car cost
      $562.27 Airline Tickets cost
      $625.60 Hotel we booked last minute to not stay in a disgusting dump

      I would have none of these charges had you held up your end of the contract


      Sincerely,

      *******************************

      Business Response

      Date: 04/02/2024

      Thank you for taking the time to address your concerns. As stated before, the terms and conditions state or similar under the Offer section in regard to what properties we have when **************** is not available, as it was not when you booked. In our previous response we attached the Welcome Email that included the terms and conditions of your vacation package, and as a courtesy we have now attached the link to the terms and conditions directly. ***********************************************************************
      As a show of good faith, we have refunded your $99 package amount and your $49 refundable deposit as you did not use the hotel that was included with your vacation package. Take A Break Travel cannot refund any of the other amounts listed as we did not collect those funds. Please allow 5-7 business days for those funds to become available to you. 

      Customer Answer

      Date: 04/02/2024

       
      Complaint: 21460493

      I am rejecting this response because:

       

      I will take this refund but I will pursue legal action for the other damages. You breached the contract and are therefore liable for the damages incurred due to your actions. 

      Sincerely,

      *******************************

    • Initial Complaint

      Date:02/26/2024

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      02/26/2024 I paid $99 for a vacation package to ******* in March of 2023 and was told I had 18 month to use the package.I called and tried to book package in February of 2024 and was told I made $500 short of the income requirement to book at Westgate and was given over to Exploria resorts - Summerset. Spoke with *****, ****** and two other representatives. I booked my dates for April 11 - 14, 2024. I was told I would be staying in a studio apartment on the resort side of the property. I was called back to confirm on 02/26/2024 and was told I had to paid an additional $49 booking fee and was now staying on the Hotel side of the resort unless I PAID for the upgrade. I asked for my $99 back and was told it was beyond the refund date. this company is scammers, bait and switch and unethical in their business dealings.

      Business Response

      Date: 03/05/2024

      Thank you for taking the time to address your concerns regarding your ******* vacation purchased from VVIP (************) reachable at ************ or **********************************************.  Please be advised that Take a Break Travel is the fulfillment company for VVIP.  Please note, the package purchased requires clients to attend a sales presentation and as such must meet certain criteria such as age, income, and full-time employment etc. Our records indicate that at the time of booking your reservation with Take a Break Travel, while you did meet the minimum household income requirement for this offer, Exploria Properties, **************** and Summer *** were not available options. The only available option was the Comfort Inn; however, our notes reflect that you did not want to discuss the booking any further since you were advised of the upgraded option by your package provider VVIP at the time of sale and disconnected the call with our reservation agent advising you were calling VVIP to cancel this package.  If you are interested in booking your reservation as discussed, you may reach back out to Take a Break Travel to do so.  If you are not satisfied with the hotel options that are available you would need to address your concerns with VVIP as Take a Break Travel did sell you this offer nor did we collect any monies towards the purchase. Please address your complaints with your provider by reaching out to them using the contact information above.    
    • Initial Complaint

      Date:01/10/2024

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Extremely dissatisfied with the service received.Our encounter with this establishment raised concerns of potential fraudulent practices.I made a reservation for ****************************************** on December 22nd, ****, for a stay on January 8, ****. Upon arrival at 4:30 pm for check-in, I presented my valid license. They asked for my wife's ID, and I provided a copy of my wife's valid US Passport.To our surprise, the staff informed us that they could not check us in because my wife's passport wasn't physically present. At no point during our phone conversations or in their terms of service did they specify the necessity of a physically present valid form of ID. Their requirements only stated the need for a valid ID (which they never mentioned over our phone call). Despite explaining that we could have family bring the physical passport before the presentation the next day, they refused to allow us to check-in.After driving 2 hours to reach the location, we were turned away because of an unspecified requirement for a "physical" ID. I requested a refund through Take A Break, and initially, they stated they would retain my $49 deposit. When I insisted on a full refund, another staff member named **** chimed in and claimed they would not refund the $49 deposit and would deduct an additional $49 from the $99 we paid for our reservation.This experience feels fraudulent, as we provided valid IDs according to their stated requirements, only to be turned away for an undisclosed condition. Their unwillingness to issue a full refund adds to the frustration and disappointment of this ordeal. They should clearly state over the phone that both husband and wife should have a valid "physical" ID present when speaking with customers over the phone.

      Business Response

      Date: 01/15/2024

      Thank you for taking the time to address your concerns regarding your Poconos vacation purchased on online on 12/23/2023. Prior to purchasing your vacation, you clicked that you read and accepted the terms and conditions of the. Upon completion of the purchase a welcome email and text with a link to the accepted terms and conditions are sent to the contact information provided at the time of purchase. For your convenience, we have also provided you a link below to review the details of the package you selected, ***********************************************************************************************************************************************************.
      Upon review of your account and the phone calls you had with our agents leading up to your reservation, the qualifications and requirements for check-in were reviewed with you on 12/26/23 and on 1/4/2024 before your scheduled travel. You were advised that both you and your partner need valid, government-issued photo identification for check in. The non-notarized, photocopy of your passport was not accepted upon check in since it is not a valid, government-issued form of ID.
      As noted in your Terms and Conditions, refunds are allowed within the first 30 days after purchasing your vacation. However, to show our commitment to you, we have refunded your vacation package purchase. Please allow 5 to 7 days for your bank to process and release the
      funds to you. Should you have any questions, please contact us at *****************:00am to 6:30pm ET, Monday through Friday.
    • Initial Complaint

      Date:01/08/2024

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I just want refunded the money I spent on a weekend getaway. Total of ***** was taken out of my account. It does not give you the option to cancel and you cant get ahold of anyone

      Business Response

      Date: 01/15/2024

      Thank you for taking the time to address your concerns regarding the request for a refund of your Poconos vacation. Upon receipt of this request and review of your account, we can confirm that you spoke with an account specialist on 01/08/2024 regarding this request and received a full refund of the $99.00. Please allow 5 7 business days for those funds to be made available to you. You may contact your credit card company directly for a specific date as to when those funds will be released.
    • Initial Complaint

      Date:01/04/2024

      Type:Service or Repair Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We bought this land and sea package and paid extra for our 2 kids to come along with us. Today I got a phone call to let me know the itinerary of our trip. I was told what hotel we would be staying at...the Rodeway Inn...which is not affiliated with the ************** like promised. We were supposed to have 3 nights at a Wyndham resort with pools, food and ocean views. The hotel they booked us at is one of the nastiest hotels, paid $800 in total for this trash hotel. Our trip isn't until March 17th ****, so I am well within my days to cancel and get a refund. I would like my money back since the business is not honoring their ad.

      Business Response

      Date: 01/17/2024

      Thank you for taking the time to address your concerns regarding your cruise vacation purchased online on 11/09/2022.  Please be advised that clients are required to read and accept the terms and conditions of the package prior to entering their credit card for purchase.  Upon completion of the purchase a welcome email and text with a link to the accepted terms and conditions are sent to the contact information provided at the time of purchase. The vacation you purchased is fulfilled by our travel partner GOCRV who is responsible for securing your reservation. Upon review of your account and phone calls with GOCRV and TABs reservation team, we can confirm that on 01/04/2024 per your request your hotel was changed from the Rodeway Inn to the Sheraton Suite of Cypress Creek as the ************ Air was not available for the dates you selected.  In addition, upon review of your account with GOCRV, we can confirm that you paid reservation fees to them of $178.00 in hotel taxes, $213.00 in cruise taxes and port fees, $195.00 for the 3rd and 4th passengers, a $51.74 convenience fee required by the cruise line, and $149.00 travel insurance totaling $762.74.  In addition to the reservation fees, you paid the original package price of $99.00 directly to Take a Break Travel.   
      As per your conversation with a member of our senior management team on 01/16/2024, since your reservation was not within penalty, we were able to make changes and cancel this reservation, however per the terms and conditions of this vacation, refunds of the package sale price were limited to 30 days from the date of purchase.  Take a Break Travel instructed GOCRV to refund all reservation monies collected of $762.74 and as a courtesy Take a Break Travel will cancel and refund your package.  Both refunds will be issued in the form of a manual check and will be mailed to the address you provided at the time of the call.
      We trust that this has successfully addressed your concerns.  Please be sure to contact Take a Break directly should you have any additional questions.  We can be reached by calling ************.

      Customer Answer

      Date: 01/17/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      I will be looking for 2 checks 1 for $762.74 from gocrv and 1 check for $99.00 from take a break.

      Thank you to ***** the supervisor for calling and handling the situation. 

      Sincerely,

      *****************************

    • Initial Complaint

      Date:12/28/2023

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Mar 23, 2023 I purchased a Pocono vacation package for $99. I called to book a date and they didn't have dates available at the time, so I needed to call back when I had availability that they could accommodate. I then called back on Dec 28th 2023 to try to book again hoping they would be able to accommodate the dates I requested. Without even asking what dates I requested they immediately said they overbooked and couldn't accommodate. They gave me a so called upgraded package because they didn't have anything available but still selling the same package on the website. They stated the package was for a longer stay and I didn't need to sit through a presentation and could be used all over the US. They didn't fully explain how it all works. Just said it as they where doing me a favor. I received the new voucher and went online right away to try to book something. It now required a fully refundable deposit but only gave vague options on stays, like US States only and Poconos, no names of resorts or exact locations. Also a range of other fees per day. They also requested 2 different arrival dates and again no guarantees. I was not giving more money for a "what if". I immediately called Take A Break travel back and asked for a refund. I was told I couldn't get it back because it was past the 10 day cancelation time frame. I asked for a supervisor. I was then transferred to supervisor AJ ID #***. He also stated there was nothing he could do and he was the highest level there. I explained to him I understand it's past 10 days but they are the ones who can't hold up to their end of the CONTRACT and I would like a refund. He stated because i accepted the so called upgrade he couldn't take it back and help me. I was never offered any dates or asked what dates I was looking for, just flat out they oversold and clearly they still are selling it on the website. I'm still in my 12 month window and they aren't offering a suitable solution. THIS SEEMS LIKE A TOTAL SCAM.

      Business Response

      Date: 01/05/2024

      Hello, ****. Thank you for taking the time to address your concerns regarding the Poconos Vacation you purchased on 3/23/2023. We value your feedback as it helps every aspect of our company offer the right service and the right product for valuable clients such as yourself. We would like to start by apologizing for the frustration you have experienced and want you to know that we take these matters very seriously.
      Upon the purchase of your vacation, you acknowledged that you read and accepted the Terms and Conditions of the vacation.  In the Terms in Conditions, link provided below, it states that reservations are based upon availability through Take A Break Travels (TABTs) allotments and that vacation packages are refundable within the first 30 days of purchase. Once purchased, an email as well as a text message were sent which included a copy of the accepted terms, and includes the details of the booking process & refund policy.

      Upon review of your account we see that you contacted Take a Break Travel on 12/28/2023 to arrange travel, however the dates that you had requested were not available due to sold out allotments.  With any hotel reservation, we can only book rooms that have not already been reserved. We asked for alternative dates, but none were provided.  Our reservation agent offered you a courtesy upgrade to our Go Any Package which you accepted on 12/28/23. For the same price, your new vacation allows up to 5 night accommodations (instead of the 3 with your original vacation), it provides a $100.00 **** gift card as well as removes the mandatory sales presentation.  We forwarded all of the details of the new vacation via email and provided you with a phone number to contact reservations agents, so that they could go over any additional questions you may have. 

      Our notes indicate that you called back to request a refund, however our agent advised that refunds are permitted up to 30 days from the date of purchase. As a courtesy, and to show our commitment to you as a valued customer, we have provided you a full refund to the credit card used for the initial purchase. Please allow up to 7 business days for your bank to credit the funds to you. Should you have any further questions, please feel free to contact us at ************** Monday- Friday 9am until 6:30pm ET. Thank you and have a wonderful day.

      Terms and Conditions: ****************************************************************************************************

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