Complaints

This profile includes complaints for Big Bob's Cars's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Big Bob's Cars

  1600 W Sunrise Blvd Fort Lauderdale, FL 33311-6960

• 

  Big Bob's Cars

  7460 La Paz Blvd Apt 209 Boca Raton, FL 33433-6019

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SCAM ALERT: Vehicle Purchase Experience I want to share my alarming experience with a vehicle purchase made on February 22, 2025, from a company that I now believe is completely fraudulent. I put down a deposit of $1,800 and agreed to monthly payments of $444. However, I was sold a lemon with significant engine issues and numerous other problems.Everything about this company seems fake, including their so-called finance company, which I discovered is actually a front run by someone named Big ***. After I realized I had been scammed, I attempted to contact the finance company at **************, only to find out the truth about the operation.They offer a 5-day warranty, so I took the car for an inspection immediately after purchase. The inspection revealed over $4,000 in damages, including problems with the engine, tires, and brakes. After spending additional money to tow the car to their mechanic, I hoped for the best, but the only work done was a temporary fix. The same issues persisted, and I was met with constant pushback when I requested the necessary repairs.I have already spent $500 on new tires, $143 on parts for the oil pan gasket, and $250 for mechanic services, with more costs expected to ensure the car is safe and functional. Once I drove the car off the lot, *** was no longer accommodating or helpful.I want a full refund and to bring this company down, as they are clearly scamming people. I urge anyone else who has been affected to come forward. I am seeking legal assistance and considering court action. This kind of business should not be allowed to operate.Please help spread the word to protect others from this situation!

  Business Response

  Date: 04/09/2025

  This customer had the car for a month before she decided to bring it back in to return it.  She owes on her loan over $8,000.00 which is still open.  As an accommodation to her for any inconvenience she had we have not reported to the credit bureau that she hasn't paid any money towards the loan, and that she voluntarily brought in the car as a repossession.  We didn't have to do that for her, but I felt it was the right thing to do.  

  Big Bob's Cars has been selling cars for over 22 years.  We helped people with bad or no credit buy cars with the down payments as low as $1000 down.  We don't check anyone's credit, we don't require any pay stubs, we don't require any bank statements.  Every is absolutely approved for a loan without any of these requirements.  We are one of the oldest independent dealers in the area and we've been selling cars for so long because we treat everyone like family.  There's not much we can do when a disgruntled customer like this one wants a used car to be instantly made a used car.  She was not sold a lemon, and she knows that.  She would not have had the car a month if it had the problems from the start that she says she had.

  So many friends, family, and neighbors have supported Big Bob's Cars over the years and we very much appreciate all the business that has come to us as a result of all we do for customers.  There are always some bad apples that think they are entitled to try and get away with things after the purchase a car, and they often try to take advantage of us.  We do the best we can in dealing with these people, but when someone like this woman makes this baseless complaint, there's not much we can do about it.  When you sell many thousands of cars as we have over the years to happy customers who have been helped in every way possible, there's not much we can do when a complaint like this surfaces.

  Please don't hesitate to call us at ************ (2277) if we can be of any help to you.  Our two lots are located at Big Bob's Cars ***************************************** **. Lauderdale, and Big Bob's Cars 2 which is at *******************************  Anyone will be happy to help you as no one is on commission.

   

  Customer Answer

  Date: 04/09/2025

   
  Complaint: 23070079
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** ****

  Customer Answer

  Date: 04/09/2025

  I am writing to formally address my serious concerns regarding the vehicle I purchased from Big *** dealership,
  Everything *** has claimed about the car's condition is inaccurate. After the car was returned for inspection and repairs, nothing was fixed. The same used tires were put back on, and the oil gasket leak was not addressed. As a result, I had to pay out of pocket for repairs,
  After a month of continued problems, I have decided to let the car go, as it seems your team has no intention of making the necessary repairs or providing a refund. I refuse to continue spending money on a vehicle I financed and now cannot rely on.
  I want to resolve this matter, but if I do not receive a satisfactory response, I will pursue legal action.
  

  Customer Answer

  Date: 05/06/2025

  Please reopen my case 

  Customer Answer

  Date: 05/06/2025

  I am writing to formally address my serious concerns regarding the vehicle I purchased from Big *** dealership,
  Everything *** has claimed about the car's condition is inaccurate. After the car was returned for inspection and repairs, nothing was fixed. The same used tires were put back on, and the oil gasket leak was not addressed. As a result, I had to pay out of pocket for repairs,
  After a month of continued problems, I have decided to let the car go, as it seems your team has no intention of making the necessary repairs or providing a refund. I refuse to continue spending money on a vehicle I financed and now cannot rely on.
  I want to resolve this matter, but if I do not receive a satisfactory response, I will pursue legal action.

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought vehicle from big bobs auto on sunrise from **** December 15th 2024 for a down payment of 1900 dollars at first I ask **** to test drive the vehicle he said no that's not gonna happen only him there I said ok I ask if it was any problem with the vehicle he said to me if anything is wrong theyll fix it once it's reported in five days he tried to run a scam on me saying that the jeep has a permanent check engine light on that doesn't come off I said to him no I'll go and get a computer put on it I came back to **** I said that the computer is picking up the evaporative valve has to change he said ok no problem the part will be there January 2nd few days later I went back to the lot told the that back tire was dragging everytime I pull off and the engine need a engine mount he said ok bring it Saturday and then later message me back saying he forgot the day Saturday they close one oclock that h*** reschedule never did on the second I had an emergency with my daughter who's fever was 104 and won't break we schedule for two weeks later I became ill due to complications of back injury couldn't make schedule date I went back to **** to get another date he said ok when took the vehicle 11th February thinking that they was gonna fix the problem with the jeep they only fix the jeep handle nothing when I ask **** why wasn't anything else done he sent a voicenote saying I want free work on my jeep I told **** this jeep taking 1 gallon( 5qt) oil a week which is $30 a week while they still demand 428 payment a month which I pay but yet they refuse to fix the vehicle **** stop answering an I have witnesses and proof of all instance so they won't fix the problem $120 additional on motor oil since they have refuse to fix the problem and the evaporative valves are now leaking and they refuse to communicate to get this issue fix over ***** dollars vehicle check engine light on 5 qt oil or more a more a week fix the problem or give me my money back

  Customer Answer

  Date: 03/25/2025

  The jeep i now using 10qarts of oil a weeks

  Business Response

  Date: 03/26/2025

  Ms. ******* has owned and driven the vehicle for over 4 months.  We're always happy to help her and have been since she bought the beautiful 2008 Chevrolet Tahoe on 12/17/24.  if she wanted to come in and have us check it again we'll be glad to do that, but she does not have a lifetime warranty on the vehicle and she knows that.

  There's a simple reason we have been selling cars for over 22 years, and have customers send their friends and family to us.  We do what no one else does anywhere.  We have the lowest down payments to buy the car, just $1000-$2000 depending on which car you pick, and there are absolutely NO CREDIT CHECKS.  You don't need pay stubs or bank statements like all other dealers require, and we're the only dealer that gives you a courtesy full bumper to bumper warranty.  

  Please don't hesitate to contact us or visit us at either of our two locations.  Big Bob's Cars ************************************************* **********, and **************** Plantation.  Both locations are only 7 minutes apart.

  If you have any questions, call me at ************ (2277).  *** ****

  Customer Answer

  Date: 04/07/2025

  I have  text messages and witnesses I went to him after purchase he said it was gonna be fix and didn't the messages  if mr *** or **** think a vehicle worth almost ***** dollars with check engine light on an consuming almost 10 quarts a oil a week an I never miss a payment I'm just gonna leave it no ******* they want me pay for a problem he agree to fix witnesses an text

  Customer Answer

  Date: 04/07/2025

   
  Complaint: 22960990
  
  I am rejecting this response because: I tried to contact **** for months before we got to for months and he claims I wanted free work done when in all actuality he told me my husband and number of other witnesses he would fix the ride then procrastinate and didn't  like I said receipts from amount of oil the truck is consuming from day one messages and  text where I tried to come to a common ground in which he played  like he forget I need this vehicle fix an running properly he trying ro get me to fix a vehicle he sold me with these problems I have video from day one with check engine light on that he said he was gonna fix
  
  Sincerely,
  
  Geleatta *******

• Initial Complaint

  Date:02/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a complaint on this business last week they decided to take the car and the only thing that was fixed was the keys. They gave me back the car less then 48hrs of getting the car back while driving the car the battery light and engine light came on and the coolant was leaking and the car started overheating. So at this point I wanted to document every thing cause they words alway changing and look I thought right he try to change his words and I had proof to show his boss what he text me so he text me saying this.........Listen, Im not gonna play these games back-and-forth with you. OK youre paying for the tow. I told you to use my tow guy. I gave you Jeromes phone number. I gave ****** your number you texted me back that he wont tow without the key. Its your responsibility to tow the car. I was only trying to help you by using our guy....... after texting me this the night before..... I will see you tomorrow sorry for the inconvenience. Please do not drive the car to the lot if its overheating it takes one second for the car engine to lock up. Please use my tow company or your own and we will know if the car is driven please repeat. Do not drive the car to the lot tomorrow. Have it towed Ill pay for it........ This the text message he sent. Now the boss *** is telling me I have to pay for the car to be fixed and all this happened less then a week of having this car. Now **** mad at me cause *** caught him in a lie. They are crooks and know they selling people mess up cars. Then *** **** me telling me I couldn't get my car back until I made a $500 payment which I did and the car still end up messing up on me while driving. You guys need to look at they review and see they didn't only did this to me

  Business Response

  Date: 03/06/2025

  I have absolutely NO idea what Ms. ***** is talking about.  After 22 years of Big Bob's Cars being in the business of selling cars and financing them for everyone, this is the first time I've ever seen a complaint that makes absolutely no sense.  I don't even know where to begin but I'll try.

  She says we wouldn't give her the car back unless she paid us $500.  Everyone who's ever bought a car knows you have to pay your payments on time.  She didn't have enough for the deposit on the car so we gave her extra time. It's called a pickup payment.  She wasn't paying it. What did she expect us to do?  She finally paid her overdue payment for the deposit.  So how could she complain, I have no idea.

  We offered to pay for the tow which we weren't obligated to do and we wanted to send our regular tow guy, but she refused, insisting on using her own guy at whatever price he charged, which of course was much more than our guy.  She said it's our obligation to tow the car which of course it wasn't but we offered to do it anyway.  Even still, to accommodate her, we paid for the more expensive tow using her guy.  So how could she complain? I have no idea.

  I just don't know what she's talking about, but at least she's still driving the car and hopefully enjoying it.

  It's not unusual that some clients make complaints over the smallest silliest things.  Some people no matter how unhappy they are in life, have to take it out anywhere they can. It's kind of like the Democrats.  I remember what ***** said in his address to Congress.  It went something like...if he found a cure for Cancer, the Dems would still sit on their hands and never applaud him no matter what he did.

  Many of our customers know how much we do for them.  We do what NO ONE else does.  No credit checks.  No pay stubs.  No bank statements.  Everyone is approved no matter what.  The lowest down payments anywhere and all are cars are paid off in 2 years of less with $400 a month car payment.  Down payments only $1000 to $2000 depending on which car you pick.  There's a reason we're probably the only independent dealer that's lasted over 22 years!  People love what we do.  If they don't pay, there's nothing we can do but repossess them, but we try and contact them by any means before it ever comes to that to avoid repossessing the car.

  Please don't hesitate to contact me at Big Bob's Cars.  ***************************************** **. Lauderdale, Fl. ***** Tel: ************ (2277).  We'd love to show you all we can do for you and more.

   

  Customer Answer

  Date: 03/06/2025

   
  Complaint: 22945966
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** *****

  I uploaded screenshot with messages between me and this dealership cause from the day I got the car they just been lying. I refuse to talk to them on the phone I do everything through text messages so I can alway have evidence. The car broke down with me twice the first time was two day's after I gave them ***** and the second time is right after I paid them the remaining $500 so he saying I was late on my payment is a lie look at the screenshot I provided to you. They selling mess up cars and not only that but go look at their reviews on ******. So all the long message they sent you guys is all a lie!!!!!!! I have never been late on NO payment I got my receipt cause I send my payment through zelle.

• Initial Complaint

  Date:06/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a court agreement for me to pay the car off which I done on May 25 2024 and he refuses to take the lien off the car and give me the title to my 2008 ***

  Customer Answer

  Date: 06/12/2024

  *********** will lie or will not respond cause that's the kind of person he is. He's a deceiving person.

  Business Response

  Date: 06/17/2024

  Mr, ******** is a convicted felon who owes me thousands of dollars. I've gotten a small amount back by taking him to court ,but there's much more to come. ******************** is a disgruntled, ungrateful ex-worker for Big Bib's Cars where I also hired two of his sons to work for us.  They are also disgruntled, ungrateful ex-workers.
  
  ******************** took a car from Big Bob's Cars and was charged with hitting someone's car and causing it to roll over.  His license was suspended 10 years and the Judge said at the hearing he would've put him in jail if he was there, but his attorney was there instead.
  
  ******************** has destroyed many of our cars,, has stolen from us, vandalized our car lot, lied to authorities, filed  a phony workmen's comp claim, and tried to cause havoc in so many ways.  Any employer or person having anything to do him needs  to be aware of him.
  
  This complaint is absolutely ridiculous.  ******************** knows I couldn't send him the title without his check clearing first, and it was sent too him certified mail, as soon as I got clearance from the bank.  I understand by the return receipt that he received the title several days ago.   

  ******************** needs to be put back in jail or deported. I'm confident one or the other or both will occur, and soon.  In the meantime, no one should pay any attention to this false complaint or anything else he posts.

  Customer Answer

  Date: 06/27/2024

  ************ is a scammer. Everything hes saying is a lie.  I never took a car without permission. He's the only one who has the license plate for employees to drive the cars. As well he made a false report to the police department and has just been lying to everyone. He's the one who gave me a check to hire a lawyer to take care of the accident.

  As well he is trying to avoid being sued and trying to make me a scapegoat.  If you check fort ***************** department there is over 100 complents against him and the company.

  I have the detectives name and number as proof that *********** is a scammer and  lier. 

  I believe karma will get him and his business will be over. He just likes to avoid problems and makes everyone else take the blame.

  Business Response

  Date: 07/06/2024

  The BBB should not be allowing this former disgruntled worker to be spewing such ugly lies in his attempts to try and put me out of business.  His comments need to be taken down from your site.  He is a convicted felon who is being investigated by ICE for possible deportation.  Eventually he'll be back in jail, but until then, you should consider not just the source, but the ridiculous comments he's made, and how they have nothing to do with any real complaint.  They're just personal attacks that have no place in a public forum like the BBB.  Allowing such attacks as you have must be re-considered by your organization.  

  This person has bought 3 cars from me but since he stopped working for me after being caught stealing, he's been trying to cover it up by going on the offense.  It's not worked and shouldn't be allowed to continue on the BBB site.  

  Having supported he and his two sons for several years as I have, it was a shock to me to find they were stealing, but that's been discovered.  It is all being handled properly, but in the meantime, the BBB should not be allowing themselves to be involved in any part of it by continuing to publish his nonsense.  Anyone reading his lies can see they're only personal attacks, and have nothing to do with my business, Big Bob's Cars.  

  Big Bob's Cars has been selling cars for over 20 years in Ft. Lauderdale and *************  We do not check anyone's credit. We have the lowest down payments anywhere.  All our cars are paid off in 2 years or less, and have monthly payments all around $350 to $400 a month.  No one does what we do to make sure everyone can get in a good car and have it affordable.  We would not be in business over 20 years if we weren't making a lot of customers very happy with our cars, our terms, and our service.  There's nothing this disgruntled former worker for us can do to change any of this. In fact, he even bought 3 cars from us over the years!  

  Anyone reading this can contact me anytime at Big Bob's Cars and I'll be happy to answer any questions, and go over everything with them.  We get referrals from our customers because we do the right thing by them.  We trust them, and that's why we don't have to check credit.  Big Bob's Cars is located at *************************. Lauderdale, and our number is ************.  No one should hesitate to call.  

  Thanks for the opportunity to respond to the person's ridiculous personal attack.  

• Initial Complaint

  Date:01/04/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased the vehicle on 11/22/23,with a down payment of $1,000.The day of purchase,the owner,****** (***) and his employee **** were drinking alcohol while handling my paperwork.I asked for a copy of my contract I signed,was handed an envelope with paperwork,to find out later that it was the Bill of Sale and the vehicle Registration.I paid the owner,*********************,the first payment on 12/9/23 $375.00, the first payment was not due until 12/13/23.The car was ***** infested, and had to replace 2 parts with my money in order for the car to run.Fixed both problems 2 weeks later. I had ******************************** which the paper tag would expire to get a tag for the vehicle.The tag expired and I spoke with *** on 12/26/23 and stated that I would go first thing in the morning to pay,it was less than 12 hours,because we spoke at 2pm,by 4pm he had the vehicle repossessed from my place of work.When I contacted him there was no fee to pick up my vehicle from the tow yard, but upon arriving at the tow yard,I was charged $100 for my property,I did not have my vehicle returned to me.Contacted *** and he says he will have the vehicle,now speaking to him to retrieve my vehicle once more with now the new tag, he states I now need to pay $180 for the tag and a $450 Repossession fee.None of these fees were discussed prior to me coming to pick up the vehicle.I stated I did not have those funds and that he can place the fees on the car note,he refused. He kept my vehicle, kept the hard plate tag, registered to me,and kept my money from the deposit and car payment,and tow yard.He had the law enforcement remove me off the property for trespassing.He is not trying to resolve the matter and I'm concerned that he has all my information and I requested my paperwork,he claims it is not in the office and that he will mail it to me.He is price packing and price gouging me over a car that costs less than $2000.I have now paid him a total,$1475.The car is still in his possession as of 1/4/23.

  Business Response

  Date: 01/04/2024

  The complaint is an absolutely disgusting pack of lies and personal attacks that the BBB should be ashamed of itself for posting, and it's a disgrace to the good name of the BBB.
  To even suggest that we were drinking alcohol which absolutely ridiculous, shows that the rest of her complaint doesn't deserve any response.

  
  She called the police thinking they would help her get away with more lies, and tried to pull off illegal acts like getting us to register a car with a suspended Driver's License.  This deadbeat trying to bully her way into getting her lies believed, but the officers from the **** and us know what she was trying to pull.  It always amazes me that people who try to pull a fast one by doing illegal things, think they can get the Police on their side to help them pull off a scam, and that's exactly what she tried to do.
  

  She was ordered by the Police along with her friend to be trespassed off our property, and if she ever comes back, the Police informed her she'll be arrested.  She got what she deserved.

  I've already responded more than I should to this woman.  Those that come to Big Bob's Cars and don't try to get away with things, know how much we care for our customers.  Big Bob's Cars, ******************************************************, has been selling cars over 20 years in ************** and ************.  We're always going to run into bully's and deadbeats like this customer.  But the vast majority of our customers are grateful that we offer them good cars, with the lowest deposits anywhere, just $1,000 to $2,000 down, and No Credit Checks at all, and No pay stubs required, and ******* statements required.  Look at this woman's admission she bought the car with only $1000 down.  Where else can she do that with no credit check at all?  Please don't hesitate to call us if we can help you, and please ignore this person's crazy rant that came after she got caught!  Call me anytime at ************ (2277).  ***

• Initial Complaint

  Date:09/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sold a 2007 ****** on 8/11/23 from big ***'s it broke down the next day I took it back they promised to fix it after 8 days of having it in their possession they switched me to another 2007 ****** that broke down 3 days later after having the car towed to them big *** himself accused me of putting 500 miles on the car after I asked him for a refund I have door bell footage showing the car just sitting there also tons of **** receipts finally he put me into a **** ***** that broke down in a week after this I was completely through with this business I'm out of a total of **** and still no vehicle I work late at night and desperately need a vehicle I don't want anyone else to go through what I went through with big ***'s

  Business Response

  Date: 09/20/2023

  Big Bob's Cars has been in business helping people buy cars for over 20 years.  In all this time, I have never had such an ungrateful customer as this woman.  We could not do enough to satisfy her no matter what we did.

  She wasn't happy with the first car so we put her in another one.  Then according to the speedometer, she drove the car about 500 miles and then wasn't satisfied with that car, so she wanted another one.  

  As a courtesy we put her in third car!  No dealer anywhere would've done all this for her, but we did much more.

  This woman, who admitted she had bad credit, still was able to buy a car from us for only $1,000. down!  and we never asked her for anything when we switched her to other cars because she wasn't satisfied. 

  We gave her money for Uber to get to work.  We gave her money for gas every time we let her have a different car.  We fixed her cars for free as a courtesy even though she bought the cars AS IS.

  The last car we let her transfer to, she drove up on a sidewalk and destroyed the tire and the wheel.  Rather than replace the tire, she just left the car on the street for us to tow back and didn't let us know it was left there for over a week. 

  I actually feel sorry for this woman.  Wait until she finds out what it's like to try to buy any car for $1,000. down with bad credit.  Wait until she finds out what it's like to not be satisfied at a dealer and see if they put her in another car like we did twice.  Wait until she finds out that we're the only dealer that would fix her car as a courtesy, while all other dealers would never fix anything.

  Some people like her you can never please, no matter how much you try.  Some people don't realize what happens when you have someone like myself who's been selling cars for so many years and enjoying helping those that appreciate all we do for them.  Clearly. this woman will have a tough time finding anyone to help her as much as we have, especially with so little down and poor credit.  Not even a thank you after all we did for her, and all she cost us.

  We at Big Bob's Cars love what we do.  We're the ONLY dealer anywhere that has the program we have.  You don't need pay stubs and bank statements like everyone else requires.  Everyone is approved!  You just need 4 things to buy the car, a deposit, DL, we'll help you get good cheap insurance, proof of where you live, and a big smile!! Please don't hesitate to come buy and see how we can help you too.  Big Bob's Cars **********************************************************, **.33311  Tel:  ************ (2277).

  Customer Answer

  Date: 09/21/2023

  I have provided proof that I was sold 3 lemons by this company they lie and it's sad that they have been in business this long they provided me $50 in Uber when the 1st car broke down the 1st day why would I be grateful for 3 lemons and how could I put 500 miles on a car that broke down the 1st day which this lie was made up when I asked for a refund anyway this is a horrible dealer and I would like everyone to know do not go there if you don't want to waste time effort and money they are crooks and for whoever did the response from bobs i have a brand new car sitting outside no payments i own it paid cash dont need your 24 hr junk thats why its a $1000 down thanks bbb for all your help

   

   

• Initial Complaint

  Date:06/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 1st, 2023 I went to Big Bob's Cars lot to purchase a car. I only had $2000.00 to my name so I paid that as a down payment I asked their salesman **** about all the cars on the lot and I told him that I needed a good reliable car to get to work and my son to school. He assured me that the car I was receiving was a very good car and stated that they had just put a brand new transmission in the car. Within less than 2 weeks which was May 12th to be exact I was driving the car and it just stopped in the middle of the road. I called *** and told him he said I had to figure out how to get it there. I got it towed to them on the 18th of May because i didn't have any money and had to wait until my insurance added towing. they checked it out and told me that it was the transmission that went out. They told me the car was not under warranty but the transmission was. So they informed me that I have to pay them $800 more (which I don't have) for the labor of it. I explained to them that, that was unfair to me to have to pay for a bad car that they sold me and I didn't even have the car for a full 2 weeks before it went out. They sold me a bad car that they knew wouldnt last me so that i could turn around and pay them to fix something that they already knew was bad. I asked for my money back and They kept saying it was nothing they could do they offered me another car but said I would have to pay more money. This isn't right I'm a single mother that's trying to survive and provide a better life for my son. I've been missing some days of work and my son has been missing some days of school because I can't afford a uber everyday. I am in desperate need of help and I just ask if you can PLEASE help me in anyway to get my money reimbursed so I can try to get a car to have transportation for my son and myself. They shouldn't be allowed to do customers like this. Their a business that claims they are here to help people but instead they are ripping you off by selling bad cars

  Business Response

  Date: 06/19/2023

  The fact that ************ made this complaint is unbelievable.  We could not have possibly treated her better than we did.  She drove the car almost a month, drove over a **** miles, and then the transmission went out.  The transmission was under warranty but she did not want to wait until it could be replaced so we returned half her money and she signed a letter that she was satisfied with the outcome.  There's probably no another independent dealer that would ever have treated her so well.  I'm amazed that she filed this complaint anyway, and has not even had the decency to request that the complaint be canceled or closed.  There are so many grateful people out there that appreciate all we do for them at Big Bob's Cars, that we feel terrible when we run into this ungrateful customer.  ********************** has been selling cars for over 20 years and our customer base knows how much we do for everyone and have throughout the years.  We get referrals and repeat business from our customers because we do nice things for everyone like we did for this woman.  Don't hesitate to come by and see what a simple, friendly, and accommodating approach we have towards selling cars.  Come see us at Big Bob's Cars ******************************************************, **. ***** Tel ************ (****), or just ask your friends and neighbors how much we try. 

  This complaint should be closed as it was settled quite a while ago.

  ***************, Pres.,

• Initial Complaint

  Date:02/08/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a customer that is trying to get my car out the car lot that I bought it from. I am not missing any payments and I have car insurance. And the company ************* is still not letting me get my car. And is not telling me the reason why theyre keeping my car.

• Initial Complaint

  Date:11/09/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I gave them $2,400. They told me nothing was wrong with vehicle they lied I went back to them they said they were going to charge me. I have no dad so I had to find a man to go with me for them to agree to fix what they had to fix I only had two problems with the car there was an main gasket oil leak and the headlights couldnt be switched off I dropped it off with those two problems I have papers to prove that once I picked up my car the oil light was on the battery light everything the car starting stalling I cant drive it far without the car stopping on me I went back to them and asked them to fix what the mechanic broke *** refused, because I called the police to ask for help he said he wouldnt help me anymore he has done this to many people I am a struggling ********************************************************************** I asked him to give me another car so we wouldnt have to escalate the problem but he refused and said I would have to give him $600.

• Initial Complaint

  Date:11/04/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from this location. From the beginning, the car gave me trouble but they made sure it was fixed. After about the 4th time of getting it towed back to the lot, I stopped asking them to fix it. On 11/4/22, while visiting my mother out of town, my car was repossessed. No money was owed, my insurance is up to date. When I called *** to find out where my vehicle was, he said that I had traveled to Alabama, **************, and Georgia and that was not allowed. He explained how i didnt own my truck to take it anywhere, even though I am not in default and I am current on my insurance. No where in the contract or paperwork that I received, did it say I cant travel. He then proceeded to give me the information as to where my truck is, told me to take my key and my identification card and they will give me my car. It was 58 miles away from gm location. I ask him when I can get my car back, he says when I get there they will let me know. I get there with my children, pay the fee, give my key and i.d. And they give me access to my car. They tell me it hasnt been released. When I call ***, he says its his discretion and h*** get to it when he can. I am sure Im not the only person he has done this to.