Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern: Please help me. Six months ago { May-2024}, I put a down payment of $4,000.00, tax of $2,000.00, monthly payments totaling = $3,600, and $300.00 on the alarm, to Transcontinental Car Corp. Total amount equaling $9,000.00. Within the first week, I let them know that something was wrong with the truck, but I was unsure as of what exactly the issue was. I informed them and they said they checked and everything was fine. I often continued to inform them it was not driving correctly, and I was scared to drive long distances. I informed them I was driving to ******************** for Thanksgiving on 11/25/2024, but I was not confident. The transmission went out one mile before my destination. I called they said they would tow it back to fix it but afterwards they never answered my calls or texts about the towing. When they finally answered my call { 12/6/2024}, they said the towing was my problem as was the transmission. After missing work for two weeks, I finally rented a vehicle to return to Ft. Lauderdale without a vehicle, and out almost $9,000.00. When I went to the car lot to address the situation, I was cussed out and told explicitly to get the %#@* off the lot and don't ever come back!

  

  Business Response

  Date: 12/25/2024

  Dear Better Business Bureau Representative and ****** ******,

  Thank you for giving us the opportunity to address the concerns raised regarding the vehicle purchased from Transcontinental ******** on 05/03/2024. We regret to hear about the transmission issues you are experiencing after driving the vehicle for over ****** miles.
  At the time of sale, the vehicle was sold AS-IS, as clearly stated in the purchase agreement signed by the customer. This agreement specifies that ********************** ******** does not assume responsibility for repairs or mechanical issues arising after the sale. We make every effort to emphasize this policy during the purchasing process to ensure transparency and understanding with all our customers.
  Unfortunately, we are unable to cover the repair costs in this case. However, if you have additional questions or require further documentation.
  Please do not hesitate to contact us directly at ************.
  We appreciate the BBBs role in facilitating communication and hope this explanation helps clarify the matter.

  
  Sincerely,
  ******* *******
  Transcontinental Car USA

  Customer Answer

  Date: 12/25/2024

   
  Complaint: 22717592
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 12/25/2024

  Dear Better Business Bureau Representative and ****** ******,
  Thank you for notifying us about the customers response to our initial reply. While we sincerely regret the inconvenience and frustration the customer has experienced, we must reaffirm our position regarding this matter.
  As stated previously, the vehicle was sold AS-IS, as clearly outlined in the signed purchase agreement. This agreement indicates that Transcontinental Car USA cannot assume responsibility for repairs or mechanical issues arising after the sale. We emphasize this policy during the purchasing process to ensure clarity and transparency with all our customers.
  We truly empathize with the customer's situation and understand their disappointment. However, as the vehicle was sold AS-IS, there is, unfortunately, no further assistance we can provide in this case.
  We appreciate the BBBs role in facilitating communication and respect the process. Should there be any additional questions or documentation needed from our end, please feel free to reach out.
  Sincerely,
  ******* *******
  Transcontinental Car USA

  Customer Answer

  Date: 12/25/2024

   
  Complaint: 22717592
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:06/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally lodge a complaint against Transcontinental Car USA Corp regarding my recent purchase of a cargo van from the dealership. My name is *********************, and I purchased the vehicle on 24th May 2023. I regret to inform you that I am deeply dissatisfied with the entire purchasing experience and subsequent interactions with the dealership. I initially became interested in a cargo vehicle after seeing an advertisement for a Dodge Ram Pro Master Cargo High Roof priced at $19,990. When I visited the dealership and expressed my interest in this particular vehicle, the seller (*******) recommended a different option, a **** T-150 cargo van with an odometer reading of ******* miles. *** seller (*******) stated that major companies preferred **** vehicles over Dodges, and upon hearing his explanation, I agreed to his suggestion. He assured me that the **** van would be offered at the same price as the Dodge I had initially inquired about. During the transaction, the seller (*******) informed me that a down payment of $5,000 was required to secure the cargo van. After providing the down payment, I discussed some issues such as the driver side door, the passenger side mirror, the back camera and the tire sensor with the vehicle that I wanted to be addressed before finalizing the purchase. *** seller (******* )made some immediate repairs such as the passenger side mirror on the day of the transaction, but he informed me that other issues would require additional time as he needed to source the necessary parts. He assured me that I could rely on him to resolve any problems and instructed me to inform him of any issues that arose, as he understood that the vehicle was my primary mode of transportation. After approximately three weeks from the date of purchase, I visited the dealership after work to schedule a time for the remaining repairs. However, the seller (*******) informed me that it was too late to fix the issues on that day, and I would need to return at a later date to allow him time to obtain the required parts. A week later, the seller (*******) contacted me and requested that I bring in my hard tag for installation on my vehicle. Although my paper tag had not yet expired and still had validity until 22nd June 2023, he insisted that it was too late to install the tag, compelling me to purchase a new one for $500. Additionally, he attempted to include this cost in my car payment of $1,645. When I declined his demand, he became increasingly agitated, raising his voice and resorting to physical aggression. I have recorded the entire incident on my phone, capturing his abusive behavior. Despite the seller's (*******) attempts to coerce me into paying for a new tag and the subsequent assault, I remained on the dealership's premises to fulfill my car payment obligations. It became evident to me that the seller (*******) was deliberately attempting to default my payments, as he was aware of the validity of my paper tag. I managed to record his behavior on 22nd June 2023, when the police were summoned, and his staff provided testimony of the events. Following the incident, I inquired about the pending repairs, and the seller (*******) assured me that he would honor his word. However, on 26th June 2023, when the cargo van overheated and left me stranded on the highway due to his delayed promise to address the issues, I returned to the dealership seeking resolution. Instead, the seller (*******) refused to acknowledge the situation and even called the police, stating that I was no longer allowed on the property. Consequently, I am now unable to make my payments as I am prohibited from accessing the premises, leaving me in a precarious situation where my vehicle may be repossessed. It is distressing to find myself entangled in such circumstances after only two months of doing business with the dealership. I strongly condemn the unethical practices and unprofessional conduct exhibited by the dealership, particularly the violent behavior of the seller (*******), as well as the intentional hindrance of repairs and the subsequent refusal to rectify the situation. ***refore, I kindly request:1. Refund the full amount paid for the vehicle, including the down payment, car payment, and additional expenses incurred due to the seller's misconduct.2. Conduct a thorough investigation into the incident involving the seller (*******) and take appropriate disciplinary action to ensure this behavior does not occur in the future.

  

  Business Response

  Date: 07/02/2023

  To Whom it May ******************** I am sorry that ****************** is apparently dissatisfied now with his purchase, the attached documents demonstrate his knowledge and understanding of the purchase.  Specifically, the General Release provides that he drove the vehicle, examined it and that it met with his satisfaction.  Moreover, he understood that the vehicle was sold "AS-IS" and acknowledged that as of the date of the sale "TRANSCONTINENTAL CARE *** CORP will not under any circumstances undertake any repair of the vehicle."  Accordingly, there is nothing for Transcontinental to do further at this point with respect to this transaction.  Should you have any questions please do not hesitate to contact me. 

  *****************************- ************

  Customer Answer

  Date: 07/03/2023

   
  Complaint: 20246466
  
  I am rejecting this response because:

  I kindly request your assistance in providing evidence of such, and I firmly assert that I never test drove the vehicle before its purchase.
  
  Firstly, I must emphasize that the suggestion made by the seller,  stating that I test drove the vehicle is entirely false. I have never had the opportunity to test drive the van, and ******* is aware of this fact. I kindly urge you to verify any claims suggesting that I test drove the vehicle by providing concrete proof. Furthermore, I have a witness who can provide a statement affirming that I did not engage in a test drive. 
  
  The current situation is perplexing, as I only purchased the van a mere two months ago.  It's not drivable and because of this I have not been able to go to work to use the vehicle which was the sole purpose of purchasing it. It is disheartening to find myself in such a predicament. As the sole provider for my family, I simply ask that you rectify this matter by taking the appropriate action. I kindly request that you void the contract and allow me to return the van for a full refund, enabling me to seek the services of a more reputable and trustworthy company as based on what I have read from other complaints on the BBB site this is a repeated trait from this company and I have lost all trust in them and I request that you address this matter with utmost sincerity.
  
  Regrettably, I have been informed that I am not permitted on your premises to make a payment, thereby causing me to default on my financial obligations. Moreover, your unwillingness to address the issues with the van further exacerbates the situation. Consequently, if these matters are not resolved promptly, I am left with no choice but to pursue legal action through civil court. In such an event, I will be seeking a full refund, inclusive of all expenses incurred in attempts to repair the van, lost wages, emotional distress, and associated court fees.
  
  I genuinely hope that it does not come to this, as I believe a fair and reasonable resolution can be reached. I kindly request your immediate attention to this matter and a prompt response detailing the steps you will take to address my concerns. Please understand that I am seeking a fair resolution that will allow me to continue providing for my family without further financial and emotional distress.  In addition if requested, I have video footage showing that I tried to address the matter about the vehicle and the seller avoided me because I was recording which is my right.
  
  Thank you for your understanding and cooperation. I look forward to a timely resolution.
  
  Sincerely,
  *********************

  

  Business Response

  Date: 07/13/2023

  I am not sure what more there is to respond to in this matter as no offer was made that has been rejected by *****************  Although **************** now states that he did not drive or inspect the vehicle prior to purchase the "I Drove AS IS" document previously submitted in response to the Complaint was signed by **************** and acknowledged by him that he "fully examined, investigated and [had] driven the vehicle and that it meets with my satisfaction."  Moreover, in addition to signing the document, **************** wrote in his own pen "I ********************* have read, understand, and accept" the document.  Accordingly, while it is unfortunate that **************** apparently is no longer happy with his purchase, it was sold "AS-IS", examined by **************** and understood by him, and Transcontinental acted properly in this matter.

  Sincerely, 

  *****************************

  Customer Answer

  Date: 07/20/2023

   
  Complaint: 20246466
  
  I am rejecting this response because:

   

  It's apparent you are not going to offer anything which means I will have to take this to court so what I am rejecting is your response.  I am writing to bring a serious matter to your attention regarding the general release and as-is acceptance I recently signed with your company. It is with great disappointment that I must express my dissatisfaction with the entire process, as well as the lack of transparency and proper communication exhibited by your staff.

  
  First and foremost, I would like to highlight the circumstances under which I signed the statement and contract. It was late in the day, and the atmosphere was rushed and chaotic. Consequently, I was not provided with sufficient time to thoroughly review the statement and contract. To exacerbate matters, no contract or statement was given to me in advance for my perusal. Under these circumstances, I found it impossible to make an informed decision.
  
  I must emphasize that, at no point during the time of purchasing the vehicle, did I drive it. I am confident that *******, a member of your staff, is aware of this fact. Any contrary claims made by him would be utterly false. What troubles me further is that I felt coerced by your staff into writing specific content on the as-is statement, leaving me with the distinct impression that they were ******* me to sign it. Consequently, I was denied the opportunity to adequately assess the terms of the contract or be informed about any potential issues with the vehicle.
  
  ******* explicitly assured me that the vehicle was in good condition and that he would take care of any problems that might arise. It is deeply unsettling to discover that he deliberately misled and deceived me in order to secure a swift sale. My only desire throughout this process was to engage in a fair transaction, yet I find myself in the midst of a significant problem due to the dishonesty displayed by your representative.
  
  In light of the aforementioned circumstances, I kindly request that you provide me with all the necessary truth and lending disclosures pertaining to the transaction. Additionally, I insist on being informed about the underwriter of your company and hereby demand a comprehensive breakdown of the finance charges. I want any and all documents that have my signature including my truth and lending disclosures It is crucial that this information be sent to me via traditional mail, as I prefer not to receive it electronically.
  
  I expect prompt action in addressing my concerns and rectifying the situation. Failure to do so will leave me with no choice but to explore alternative avenues to seek redress. I trust that you understand the seriousness of this matter and the impact it has had on my trust in your organization.
  
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:04/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 17th, 2023 I saw a ********** ad for a ******** **** Sprinter 2015 for $24,990. I immediately called and spoke to salesman and he sent me address on my phone. I explained I was looking for a second car because I am a ****** parent and needed more seating for the children but he was over 4 hours away. I called again and spoke to the second saleman and was assured the price and explained I will be going down on my next day off (Thursday 3/24/2023) but i would have to return quickly because the children were in daycare and I could not be late back that left us with about 2.5 hours to get deal done. When I arrived my wife my daughter they liked the car so we went inside to negotiate. I asked to apply for a loan with a credit check and he said they dont do that there, If I had $10,000 down payment. I said no, but I can go to my bank and get $5,000 and put $5,000 on my credit cards. He knew where there was a branch and took me there not only did he take me he invited himself inside while I was requesting the money teller spoke to him while i told her why i was withdrawing the funds so far away from home. So we met back up in office and he requested another $500 for the plates etc. I paid a total of $10,500 to this point and it is now 2pm and I must head back home to pick up the children. he asked my wife for her drivers license and insurance info while i was on other side of office telling him we needed to go and where was the paper work so i could sign it and check it, he said they were still working on them, at this point my wife was at window with office lady. They asked my wife for her insurance information and thats when they called me over to sign the credit card slips for the down payment when i aksed again about the paperwork he said it wasnt ready yet. At this point it is 235 PM and I told him I had to leave. He said he would send paperwork with ********* this day i havent received paperwork or signed them. Yet my wife received a late payment notice.

  

  Business Response

  Date: 04/20/2023

  Although Transcontinental has acted appropriately and denies any wrongdoing, we have been in communication with the Complainant and expect to reach a mutually acceptable resolution with same within the next 10 days.

• Initial Complaint

  Date:08/24/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to purchase a car back in July from Transcontinental car usa @ ********************************* the sales man lied to me saying that the car had a specific number of miles when i tried driving the car out I notice it has alot more miles than what he told me. I decided not to take the vehicle and walked out of the dealer, know we are here in August i received a letter from the dmv saying I had a 2017 **** vin 1fbzx2zm1hka52407 in my possession i do not have coverage for . I am also getting letters from Transcontinental stating i have a delinquent account and i need to make a payment for a car that i don't have in my possession. I tried calling the dealer and they advised that I signed for the car and now it was mine he also stated that if i did not want the car I had to stop by the office and sign a voluntary repo for a car I DO NOT HAVE , please help me and other people being taken advantage of

  

  Business Response

  Date: 09/05/2022

  To Whom it May ****************** customer purchase **** Transit vehicle on July 1, 2022.  Customer made a down payment and she took possession of the vehicle.  She proceeded to drive it and put more than ***** additional miles on the vehicle before she attempted to return the vehicle by abandoning it in front of the dealership.  The vehicle was sold "as is" .  It is worth noting that prior to her purchase she examined the vehicle, her mechanic also examined the vehicle and they drove it as well.  She also received the attached Odometer disclosure, car fax, and other disclosures.  After abandoning the Vehicle she called the office and advised that her and her mother had health issues and could not work and did not have drivers.  She was advised to return the metal license plate and sign a voluntary repossession document, but to date she has not.  Also worth noting is that this customer has purchased a prior vehicle from Transcontinental without issue.