We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Vitamins and Supplements

Pure Way Health

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/01/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company keeps calling me with first of all the products I was interested in are now in stock and the last call we are getting ready to ship your products out to you. I have blocked 3 numbers and requested each time not to call me because I am on the nation wide do not call list, yet they keep on calling me.

    Business Response

    Date: 10/24/2024

    To whom it may concern,

    Thank you for reaching out. We understand **** is not interested in our products. At his request we had placed the phone number provided on our DNC list as of Oct 1st. He will not receive any further correspondence from us. Please consider this matter resolved.

     

    Regards,

     

    Customer Support

    Pureway **********************

  • Initial Complaint

    Date:09/12/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a fraudulent call from ************ advising that my supplements for memory and energy were back in stock and asking for my credit or debit card and if I'd like morning or afternoon delivery. I recognized this as a scam and declined & hung up.

    Business Response

    Date: 09/27/2024

    To Whom it May Concern

    Our apologies for any misunderstanding. We have added the phone number to our DNC list. She will not receive any further contact from our company.

    Please consider this matter resolved.

    Customer Support

    Pureway Health

     

  • Initial Complaint

    Date:02/28/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/28/24 at 9;11am I got a phone call from ************, a number i did not recognize.It was a scam type call, telling me that they were with Pure Way and that the vitamins I wanted were back in stock. I had never heard of nor had I done business with this company. I had also never put myself on a waitlist for any kind of vitamins. My number should be on the do not call list and I never agreed to receive any solicitations from this company. They were also fraudulent in saying the vitamins I wanted were back in stock. This is predatory behavior and they do not clearly state how they got my information. If you look this up online you can see other complaints from the same number and company, making the same calls trying to tell people the vitamins they wanted are in stock.

    Business Response

    Date: 04/02/2024

    To Whom it May ****************** apologies for any misunderstanding. Our representative was under the impression they were calling back a person that had sent in requesting a sample of our product. When she realized that was not the case the phone number was added to our DNC list on Feb 28th 2024. They will not receive any further contact from our company. Please consider this matter resolved. 

     

    Regards,

     

    Customer Support

    Pureway **********************

    Customer Answer

    Date: 04/02/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:10/24/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/24/2023, Pure Way Health called to let me know that they had been trying to reach me to tell me that my ************* enhancing supplements were back in stock. I told them that I did not take supplements for this. I asked her where did she say that she was from. To which she replied, "Pure Way Health." I told her that I had never heard of Pure Way Health before. She replied, "Oh, OK" and hung up on me.

    Business Response

    Date: 11/16/2023

    To Whom it May ****************** apologies for any misunderstanding. We have added this phone number to our DNC list. She will not receive any further contact from our company.

    Please consider this matter resolved.

    Regards,

    Customer Support

    Pureway **********************

    Customer Answer

    Date: 11/16/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:06/01/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company calls asking for info to deliver my order of memory enhancing supplements. I have no memory of requesting this product. How convenient that they can say that is due to my memory problem...Could easily be a scam that the public should be warned about. Thank you.

    Business Response

    Date: 06/15/2023

    In response to the inquiry, no order was placed on the call. The representative provided the customer with the website and toll free number to call if they had any further questions or were interested in placing an order. We have now added the customer to our DNC list. They will receive no further contact from us.

    Sincerely,

    Customer Support

    Pureway **********************

    Customer Answer

    Date: 06/22/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:05/31/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received a message on my answering machine; stating that "the item I had ordered was back in stock and needed delivery confirmation". I called the number back *************), they addressed me by my name. I asked who they were? "Pure Way Health" . When I told them I had never ordered anything from them, they hung up on me. It must be a Scam.

    Business Response

    Date: 06/15/2023

    Our apologies for the misunderstanding. It seems ******* thought the caller had disconnected and that is why they hung up. We have placed this customer on our DNC list. They will receive no further contact from the company.

    Sincerely,

    Customer Support
    Pureway **********************

    Customer Answer

    Date: 06/16/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

  • Initial Complaint

    Date:02/15/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company continues to call myself and those one my cell phone plan several times a day for the last 3 weeks. No one answers when we pick up the phone and when we call the number back they will not tell us why they are calling unless they speak to the primary account holder's name. After using ****** to find the company's name I filed thus complaint. I would like then to stop calling EVERY number on my cell phone plan.

    Business Response

    Date: 03/22/2023

    ******,

    Thank you for reaching out. We received the inquiry you made through the website yesterday and we were in the process of responding. We do show one call made to the phone number provided, on Feb 15th. It appears we had the wrong name associated with the phone number, at which time the number was placed on our DNC list and removed from our platform. It has not, nor will it be contacted again. Our apologies for any inconvenience.

    For any further inquiries please us this email address: support@purewayhealth.com

    Regards,

    Customer Support
    Pureway **********************

    Customer Answer

    Date: 03/22/2023

     
    Complaint: 19412497

    I am rejecting this response because:

    I have the incoming call records to show they called myself and another person on my phone plan MULTIPLE times from 2/13/23 - 2/17/23. I would be happy to provide the screen shots should they continue to call me or anyone else associated with my phone plan


    Sincerely,

    *****************************

Pure Way Health is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.