Reviews

Review Details

• Review fromTracie D

  Date: 08/14/2024

  1 star
  ********************************************* does NOT have Award ************************* They were great when selling me my Wheelator, in May 2024. I received it mid June.As I looked at the shipping box, I got worried. It was just about destroyed, large crush marks, ripped cardboard etc. I can assume it happened in shipping. However, when I opened the box, I was shocked. The chair was in the box, the protective wrapping was wadded up and stuffed between the handles. The tools and power cords, and batteries were dumped in. The box they came in was included, empty?Once I was able to assemble everything, I started trying it out. Right away, I found one of the tires kept loosing traction. Both on my carpet and my cement patio. Next I found that the lever on the back left brake was not hitting the wheel when the hand break was used. And the safety features that prevent a fall didn't kick in. Lastly, the chair would not fold enough to lock. The malfunctions noted above are safety issues.On 7/24 I submitted an email to them with all the answers for a warranty claim. The videos were too big to include. They provided a cellphone and on the 25th I was able to text them. They confirmed receipt, advised that they would review and get back to me as soon as possible. They have not responded.On 8/6 I sent an email asking for a status. They confirmed receipt, said they would respond in 1-3 days. No response was received.On 8/12, I called. The woman that answered the phone was angry from the beginning. She asked a question and as I was answering she kept talking over me. I asked her to please listen to me and be respectful as I am a customer. Her response was, and I quote, "oh cut the bull lady". After exchanging a few more word, she calmed down, and advised she would have them call me back right back. Again no response.The next day I wrote a 4th request and they acknowledged receipt and said I should watch the video on how to use.Finally I texted them and asked for an update,. No response yet.

• Review fromPam B

  Date: 07/16/2024

  1 star

  Pam B

  Date: 07/16/2024

  ********************************************* not only sold me a wheelchair that was faulty. They refused to honor the warranty. I spoke to ****************** who was rude on the phone. I wrote a letter to him in May. All attempts to communicate with him after that point failed. I bought another chair from another source and wrote to him again and sent it certified mail. No response so I called again and first he said he had never had a call or mail from me, Then he quote the phone conversation from before - admitting he had heard from me. He would not allow me to speak unless I said what he was willing to hear. He asked what address I had sent mail to. At first he said it was correct (it's on his website), then said they didn't receive mail at that address so I calmly asked why not and is there another address? He cut me off and tried to control the conversation again. I tried to ask again what address to use and he said he was only willing to talk about what he wanted to talk about and if I kept trying to talk about anything else, he would hang up because he was busy and didn't have time for someone who wouldn't comply. That was two days ago. My letter from May and my certified mail were returned with the same handwriting on both saying "this business is no longer here." The May letter was sent back on July 11 so obviously he had it for weeks and then returned it with the certified one. Now he has blocked me from his company phone number. I have a Matrix Ultra wheelchair with a broken frame and a loss of over $2,000.

  Quick N' Mobile, Inc.

  Date: 07/17/2024

  Hello ******. Factually, you are 100% inaccurate in your assessment. We have offered on two separate times to pick that wheelchair up at our expense, repair or replace and return. Both times. You have flat out refused. You have demanded that we pick the chair up and give you a full refund. You told us that you purchased a separate wheelchair and you no longer run The Matrix Ultra. If you had initiated a return within the first 15 days, we would have been able to honor that without any issues at all. You waited several months after you had the chair to decide to call us, refuse any service that we have offered you, on two separate occasions, and demand your money back. 

  I speaking with you has been akin to swimming with piranhas. You are not polite, you make no effort to be polite, you are rather condescending, and it does not surprise me that your personality type has decided to take to BBB with an inaccurate and factually incorrect review because we are not going to give you a refund for a product that you have had more than 6 months before reaching out for a refund. We are happy to repair the chair, but unfortunately you had refused us twice and you have refused discover my mobility, whom we are a dealer for when we escalated it to them because you stopped responding to us. 

  If anybody reading this is genuine the interested in more information about this specific case, please feel welcome to reach out and contact us. Quick and mobile sold over 17, 000 wheelchairs, and for the most part we have very happy customers and we are very much on top of all of our service. There is nothing we can do when a customer like yourself. ****** refuses service. That's on you.

• Review fromSteve P.

  Date: 12/16/2023

  5 stars
  I decided to purchase the Matrix Ultra Chair from ********************************************* after calling their support line to see if I would actually get connected to a knowledgeable service rep. I had read that if you buy one these electric wheelchairs from a Big-Box store, there is no hope of getting service or returning a defective one.My initial call was answered quickly and all of my questions and concerns were answered in a very friendly, professional manner.So I ordered the chair on Tuesday 11/21/23 and it was delivered on Saturday 11/25/23 during Thanksgiving week!The setup was simple as I had watched all of the videos and read all of the documentation.Unfortunately the chair was defective the left wheel drive motor was weaker than the right wheel so the chair pulled left when attempting to go straight, and it could not go up even a slightly-inclined ramp without crashing to the left and stopping. So I called the ********************************************* line and asked what I should do and they said to use it for a couple of days and see if the problem resolves itself during break-in.When the problem persisted, I filled out the online support form and provided several videos of the issue and submitted them to customer support (which is provided by Discover my Mobility). The next day I received a response with a request for some more videos of the problem, and of the joystick, connections etc. which I provided. The next day I received a phone call from a wonderful man (*******) who apologized for the problem with the chair and I was told that *** would be coming out to pick up the defective chair and that a new one would be sent out asap.I have now received the replacement chair and it works flawlessly.So before purchasing, read all of the T&C's - be sure you are not too big/heavy for the chair, watch the ******* videos on setup/operation of the chair, and call the **************** number BEFORE you order and ask all the questions you want. Be NICE to the support reps and they will do the same!

• Review fromTracy M

  Date: 12/07/2023

  1 star

  Tracy M

  Date: 12/07/2023

  I have purchased two Electra7 from Quick n Mobile and love the chair. Needed help with a repair, sent to sister company Discover Your Mobility for help. ******* ***** called Friday with instructions to get the chair to him on Monday through WSR. Monday came no one at WSR knew about me, none of ******* ***** people knew about his order, **** ******* also said he did not know as well. Tuesday call again and get railroaded by **** ******* that ******* ***** never spoke to me and that I made it up that I told the others it was **** ******* I spoke to for the repair. I have never spoken with **** until his railroad three way call to call me out as a lier in front of staff. ******* ***** denied he even spoke to me nor to WSR. What a true shame these men are so deceitful when it comes to just ordering a part for a two year old wheelchair. I got my paperwork out to see if I purchased a two year warranty or three and all my copies state three years warranty. I ended up just purchasing the part which that was what I wanted to do in the first place but got nothing but stupidity on the part of two men thinking it best to cheat the public. Shame, I wanted to purchase my third Electra7 because I love the produce. Never again will I ever deal with **** ******* nor ******* ***** ever again. Good luck to all that try to deal with them, you will be treated as incompetent. **** bunting was so abrupt and rude to a three time college educated woman!!!
  

  Quick N' Mobile, Inc.

  Date: 12/09/2023

  Hello, I'm sorry to know you feel this way.Pertaining to your review:
  1. ********************************************* is a dealer for Discover My Mobility. Discover My Mobility is not a "sister company". 
  2. ************************* is the decision maker at Discover My Mobility. When warranty issues are sent to ********************************************* during business hours, we immediately contact Discover My Mobility to most quickly resolve the issue. Remember, we are a dealer for Discover My Mobility, so they are ultimately servicing the chair.
  For example, you contacted us Jul 21st 2023 with an issue. We promptly communicated with Discover My Mobility. A replacement part was sent to you the same day. Oct 31st 2023 you contacted us with a loose bolt issue.  November 1st, a replacement part in the mail. 
  I would say that is more like 5 STAR service, no?  
  3. Pertaining to the current issue,lets review the timeline. Nov 30th, you submitted a resolutions form regarding a motor issue. We immediately contacted Discover My Mobility. Their technicians reviewed the video you included. We were told to submit a work order for a Phone Call from *************************. All same day. 
  This is where disconnect started - We received phone calls on the Dec 4th, indicating that you spoke with ************************* and that he was placing an order with *** to come to your home to package the chair up. Then we would send *** to pick the chair up. *** is a repair company, they are not a shipping company. They do not package chairs, they do not stock boxes for packaging. I have copies of the email where you put in writing that ******* told you this.
  Slightly later the same day ****, our point of contact at Discover My Mobility called me asking if I knew anything about ********************************************* telling you that WE authorized sending *** to your home to box the chair up at the expense of Discover My Mobility. 
  **** then told me that you had called Discover My Mobility and indicated that I said that. Can you understand at this point why there is a bit of confusion? Anyhow, I called you three times shortly after I was off the phone with **** to gain clarity and resolve the issue. The calls (5:01pm, 5:11pm and 5:22pm) all went to your voicemail. 
  Instead of calling back, you sent our resolutions department and email the next day at 9:11 am - pasted below
  "********************* Dec 5, 2023, 9:11?AM (4 days ago)
  to me
  Good morning ****,
  Please forgive me missing your phone calls last evening and please call again.
  I was indisposed working with my nurse team getting me fed and bathed.
  Thank You
  ****************
  (xxx) xxx-xxxx"
  Although I oversee the resolutions department, I am not the one working resolutions minute to minute, so this was brought to my attention later that day when things escalated. 
  I'm not calling you a liar, or even a dishonest person, but at that point I needed to have a conversation with you to gain clarity about the *** issue and get the issue resolved.  
  Tuesday Dec 5th, ******* from Discover My Mobility called and asked if I authorized next day shipping from Discover My Mobility for a motor (as you indicated to her that I had).  ******* is NOT *********************************************'s point of contact. She DOES NOT have access to the warranty issue.  
  I let her know that although I did call you three (3) times on Dec 4th, they all went to voicemail. You never called me back. You only sent email to our resolutions email address. 
  I found the surmounting amount of contradictory information to be perplexing at this stage, so I asked ******* to join the call together (conference call) so we can all get on the same page and resolve the issue. 
  You told me (on the conference call with ******* from Discover My Mobility)  that you were being bathed when I called, so you did not pick up. I indicated that you had not called me back. Then I let you know that I do not have the authority to "authorize" overnight shipping at the expense of Discover My Mobility! 
  You told me that is not what you said, then ******* indicated that is exactly what you told her before she joined the conference call together. At that point you became irate, railroaded me, and told ******* you wanted to PURCHASE a motor and PAY FOR overnight shipping. 
  At that point, ******* disconnected the phone call with me at did what you asked of her. Keep in mind, you purchased the motor from Discover My Mobility, NOT *********************************************. 
  Before you rudely made a 1 star review this morning, last night I was on the phone with ************************* explaining what happened so this could be resolved. If you had not told ******* that you wanted to purchase a motor, and allowed us to understand what was happening (without yelling and name calling), the motor would have been taken care of under warranty. Now that you have made this review with questionable integrity, I have to say, I have little to no motivation to continue helping you. 
  To end this on a positive note - Here is a copy and paste of an email you wrote to us on Dec 4th:
  "On Dec 4, 2023, at 10:09?AM, ********************* <**********@******.***> wrote:
  
  ?Thank you ALL!!!
  ****, tell *** I truly APPRECIATE her and all that you two have done in the matter. I know who you both are from researching the chairs before purchase and you both are lovely!!!
  I did not mean to be gruff or came across as so and just want my chair ASAP. Once it is repaired, I am coming back **** for another chair. Same exact one so I have two at all times. One for in home and one for travel. I believe in the product that much and truly love the apparatus that much. ********* there is a group called People who use wheelchairs. I belong and we swap storied of the products we use with each other around the globe. You and ********************************************* are always mentioned and I post pics of the chair when others ask what chair is best.
  Please, forgive my anxiety and I truly love the product!!!"
  
  
  *********************
  Sent from my iPhone
  ********************************************* has served over ****** customers. If you give us a chance, and work with us, we bend over backwards to resolve issues. Happy Holidays *****. 
  

• Review fromRuth S

  Date: 12/04/2023

  5 stars
  
  Received my Air Hawk Mobile Wheelchair today. Ordered the chair Monday, Nov.27. It was delivered Friday Dec. 1. Amazing speed of delivery! My daughter had taken notes from your videos that covered opening the box to getting the folded chair unfolded and controls connected. , Since the chair arrives power-charged I was able to immediately give it a 'test drive'. Words cannot express how impressed I am. The joy stick control is very sensitive, responding to 'change of directions' and 'stop' commands that easily earn the five star rating it receives. I give it 10 stars. The chair and your company are "over the top" in delivering product quality and customer satisfaction. Your representative Nina assisted me by taking my order over the phone. She answered the few questions I had about the chair and told me I could call her for any future assistance. After watching videos on charging procedures and needing to better clearly understand electromagnetic effect on batteries, I called Quick N Mobile again and talked to another very helpful company representative. All of my questions were satisfactorily answered. Your company has a GREAT product! Ruth Sullivan, Vero Beach
  

• Review fromHerman J S

  Date: 06/01/2023

  5 stars
  We purchased the Matrix.**** and *** went above and beyond to make sure we were completely satisfied with the product and their service.we could not have asked for a better..experience.K&B

• Review fromH. J.

  Date: 07/21/2022

  1 star

  H. J.

  Date: 07/21/2022

  I wish I could give negative stars because rude rude and rude. I bought a chair through these people and received it on a Saturday and by Monday I called them needing to send it back because it did fit my needs. After getting the run around I was able to send it back. Now they want to charge me for them sending the chair to me plus 20% plus shipping fee. When asked to explain because that mess made no sense to me. They got mad and said maybe I should have read so and so and to not contact their business again.

  Quick N' Mobile, Inc.

  Date: 07/22/2022

  For some reason, I am not surprised to see you post a negative review here Hope. I too, wish I would be able to rate you a negative review as a customer. Let's go over a couple of things here. First, if you had taken even a quarter of the time to ACTUALLY READ OUR PRODUCT DESCRIPTION BEFORE FINANCING - this whole issue would have been resolved because you would have realized BEFOREHAND that the Air Hawk would not fit your needs due to its size being too small. Next, let's look at the MANY concessions we have made for you. Our terms or service CLEARLY indicate that devices financed through 3rd parties are non-returnable. Bread Finance made a mistake when you contacted them by letting them know it was returnable with financing. It is not. We followed up with Bread and they acknowledged their mistake. We did NOT have to accept the chair back, and we did. Not only that, but we waived a processing fee and reduced the return fee for the Air Hawk specifically, to help your situation. Instead of accepting EVEN A SMALL BIT OF PERSONAL ACCOUNTABILITY FOR YOUR OWN ACTIONS (TOUGH ONE, I KNOW) WHAT DID YOU DO? You made it everyone else fault except yours. Why bother to read silly things like Terms and Conditions, or even product specifications before you buy? Waste of time, right? With the logic you are demonstrating, you seem to think so. Then, when it doesn't work out, just leave a negative review, point the finger, and accept no personal accountibility. On top of that, you have assaulted and harassed our company with high-velocity emails and demands. Naturally, we have asked you to not contact us again. I hope if any other vendors read this, they steer clear of doing business with you. Quick N Mobile has over 10,000 happy customers. It is the bad seeds who don't get their way who post nasty reviews as a punishment. We are aware. But any sane and reasonable person who reads this will understand that your approach and attitude stinks - PU!!! Anyhow, in the future, before signing contracts with 3rd party financing cokmpanies, and purchasing FDA medical modility equipment online, we have a few suggestions: 1. Call the company first. Ask if the device is suitable. We have a toll free numbber for a reason. 2. If you can't call, read the ENTIRE product page before purchasing. Do some planning, even measuring. Look at the weight limit and other important product features FIRST, not after receiving the product. 3. If you are unsure of something, write an email if you can't call. We are good at email too. 4. Read the terms and conditions. Know what is returnable, when, and what costs you, as a customer are responsible for. Read the terms of your loan, if you are using a financing company. This step is really important. It avoids disappointment and resentment from all parties. 5. Accept personal accountability for your own actions. That is our hope to you. Wishing you the best. QnM

  H. J.

  Date: 07/22/2022

  First and foremost you were not very helpful and when asked by the agent on your website via chat I was told yes and this is who you need to speak with. When I emailed and a response it was a different story I cant do this or that its best to upgrade and then wanted to charge me and extra $1500. So as a record when I sent it back took pictures and sent and email with all the attached documents and pictures. Then sent and email saying that even though I paid out of my own pocket for shipping it back to you all that you want to charge me for you shipping it to me. I simply asked why am I being paid for you shipping it to me? And the response was nasty and negative and was told not to contact your business again. Will do you dont have to worry about me contacting your business ever again. My review stands true.

  H. J.

  Date: 07/23/2022

  First and foremost you were not very helpful and when asked by the agent on your website via chat I was told yes and this is who you need to speak with. When I emailed and a response it was a different story I cant do this or that its best to upgrade and then wanted to charge me and extra $1500. So as a record when I sent it back took pictures and sent and email with all the attached documents and pictures. Then sent and email saying that even though I paid out of my own pocket for shipping it back to you all that you want to charge me for you shipping it to me. I simply asked why am I being paid for you shipping it to me? And the response was nasty and negative and was told not to contact your business again. Will do you dont have to worry about me contacting your business ever again. My review stands true.

  Quick N' Mobile, Inc.

  Date: 07/25/2022

  Hello Hope, from your perspective you can be as true, right, and vindicated as you wish. I am sorry, your "facts" are a bit off. You contacted our website via chat to ask about a return. Chat gave you GENERAL information, but informed you that they do not have access to the customer database, so you would have to send an email to ****************************. That is the department that handles returns. At that point, you can just re-read our original reply, as it sums everything up. We bent over backward for you, and you do a nasty review because you are being held accountable for your own actions and feel somehow that we should take a financial loss because you failed to read our terms, or the product description (you would have known the air hawk was not an appropriate chair for you had you read FIRST before buying) - and you chose not to call an ask questions before making a purchase. We get it, it didn't work out and you are upset. Again, let's think about the steps you SHOULD have taken before buying. We are here to help, and you chose to not pay attention or plan beforehand and now you have made us wrong in the aftermath of your decision-making process. My mother once said that I can point a finger, but to keep in mind that there are three fingers pointing back at me if I point the finger. Just something to consider.

  H. J.

  Date: 07/26/2022

  Your sight for the air hawk says I have 15 days to return your idea I should be able to return it. It to the finance company (their mistake not yeah I get it) they still made the decision to say yes I can then and only then was I able to return. And for you to say we bent over backwards to help me? Hows that by saying pay EVEN MORE MONEY fo upgrade to another item. Im pretty sure we were all taught the phrase, no means no, when they dont want something. I want to return something not upgrade for more money out of my pocket. It didnt work out Im just warning people dont give into peep pressure.

  Quick N' Mobile, Inc.

  Date: 07/27/2022

  Hope, or anyone else reading the reviews about our company, I would like to point out one thing. Just about 100% of the reviews here have to do with customers who are unhappy with the return policy. Not service, not lack of a phone number, not how easy it is to get in contact with our company and not the quality of products. Somehow, people when people either do not read the product description, measure themselves, or consider how the product is going to be used for their situation, they feel entitled to a full refund, despite our clearly communicated and published terms and conditions. Then, as perhaps is human nature, these same people find something to be angry about, and something to feel victimized by so THEY CAN BE RIGHT. We understand this. But why should we take a financial loss for your lack of planning? There are some other principles at work here. This clearly demonstrates a lack of care and compassion for others as it exempts you of any personal accountability for your own actions, decisions, and decision-making process. As you can see, we have used and refurbished devices on our website. The price is a discount! Do you wonder why? I'll tell you. It's because they are no longer brand new. Guess what happens when you use a device ... Skin cells shed, natural body oils get onto the device, respiration and saliva get on the device, gems from your hands get on the device, etc. Do you think the next person wants to have these things on their device? We didn't think so either. So in addition to lower costs, we sell open box devices for, you have to take into account cleaning and refurbishing. Believe it or not, there are some companies you can return a device for less. However, those companies do not have open box devices on their website. I wonder what happens to those returns? Hmmm. Anyway, to address you again, Hope. We, as a company took ownership and accountability for our actions. You found a single page that had displayed a different restocking fee for Air Hawks, prior to our update, that our IT department had missed. Guess what, WE TOOK ACCOUNTABILITY FOR OUR ACTIONS AND HONORED THAT PRICE. Also, Bread Finance knows we do not accept returns on financed devices. A rep at Bread was misinformed and told you otherwise. As a company, we decided to share the accountibility for their actions, while we addressed them privately. You became an expert after your make your purchase, looking over our website in depth. We honored what you found. We honored a page that was not updated. WE TOOK ACCOUNTABILITY. The one thing you have yet to do is take any accountability for your own actions. If you had taken even a small fraction of the time to just read about our product, call us, or chat and inquire about measurements before you financed a device, you would have known it would not suit your needs. You have not once mentioned that, why? You are entitled to your opinion and feelings. Your review can stand. Our "ONE STAR" review for you as a customer stands as well. We are done here, as this was more for a reader than you, but I am pretty sure you will want the "last words" and will reply. We wish you health, happiness, and prosperity as you move forward in your life.

  H. J.

  Date: 07/27/2022

  I never used the device so these so called germs dont apply to me, Just like you a financial lose for something I cant use then spend more money on upgrading to another device ie losing more money, I reached through email because that way I can have a paper trail for my records and more that happy to send to whom ever needs to see them along with pictures. So for you to discount someones feelings about their experience with you shows why a paper trail is needed. I dont do negative reviews because vendors i deals with are not so uptight. And understand that their product doesnt fit everyone the same and will let you return it to them especially if its been in the box since receiving it. Thank you.