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Business Profile

Vacation Rentals

Coastal Breeze Vacation Rentals

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vacation Rentals.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/15/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12/30/24 date of transaction $1,786.85 Coastal Breeze Vacation Rentals Stay - January 5th to January 15th, 10 days Location: ********************************* They committed to provide a clean, habitable place to stay for our 10 day rental. This was not the case and this entire house is not ready to be rented. There were water heater/pressure and electrical issues along with sewage backup and the company still has not tried to reprimand their lack of customer service. A repair man was in our unit almost every day of our 10 day stay - it is unacceptable and continuous problems in the home kept arising. We were asked to flip the breaker in the home for the other 3 units over 5 times from Coastal Breeze Vacation Rentals and we should not be a part of the maintenance to fix this dump. The times that the repair man arrived, we were never notified ahead of time. I work remotely and requested multiple times to be notified before someone was coming to our unit. This rental is not what it seems to be in the advertisement on **** and I will never be staying in this house or using Coastal Breeze Vacation Rentals ever again to book a stay down here in ***. Nature of dispute: seeking refund of awful stay during vacation. Business (Coastal Breeze Vacation Rentals) denied refund request, shifted blame to customers, and has not tried to resolve issue at all. We are extremely disappointed and disgusted with the lack of professionalism demonstrated and provided. We have contacted **** to help as a last resort in efforts to get some of our money refunded. What we paid for this stay is not what the stay was worth. We are hoping for some kind of resolution.

    Business Response

    Date: 02/19/2025

    Thank you for sharing your feedback regarding your recent stay with us. We truly value your input, and were sorry to hear about the challenges you experienced.

    We take all concerns seriously, and once we learned of any hot water issues in your unit, we promptly asked you to flip the breaker back to the on position as a standard first step. This fix often resolves the problem entirely, but in this situation, it turned out to be a temporary resolution. After learning of the breaker again going out, we promptly offered to schedule maintenance either during your stay or after, to minimize any disruption to your remote work. As flipping the breaker back into the on position would temporarily fix any hot water issue, we wanted to give you the option of scheduling maintenance during or after your stay. After being given this option, you chose to have maintenance come during your stay. While we strive to notify guests in advance,it can sometimes be difficult to pinpoint the exact arrival time of our maintenance team, as they are often working across multiple jobs and island traffic can be unpredictable.

    We understand that having to flip the breaker multiple times was inconvenient, and we apologize for that. However, given the facts that (i)the only request from you was to simply flip a breaker, and (ii) we gave you the option to schedule maintenance when it worked for you, we do not believe a refund is warranted in this situation.

    Finally, we want to clarify that the sewer issue you mentioned was related to a neighboring unit and not directly to yours. While,you may have seen maintenance around, but they did not perform any work on your unit for this unrelated issue.

    Thank you for your feedback, and we hope to welcome you back in the future under different circumstances.

    Thank you,
    Coastal Breeze Vacation Rentals

Coastal Breeze Vacation Rentals is NOT a BBB Accredited Business.

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