Business ProfileforKey West Express, LLC

I had purchased two round trip tickets to Key West on the Key West Express boat. This included pre paying for parking as well. The trip was canceled due to bad weather. This was at a very busy time at work as it was following Hurricane ****. A short time later, I discovered that I was unable to visit Key West because of restrictions due to Covid-19. Time went by, and due to heavy work load I just wasnt allotted the time for a vacation at this time. When I received a job opportunity in Key West, I thought it would be a great time to see what The Key West Express company could do in terms of honoring all ir even sone of my vouchers. I I emailed them. They responded, stating to just phone customer service regarding my inquiry. So I did. I spoke with someone who was extremely friendly, and after sone discussion, she had agreed to give me one round trip in place of the two vouchers. She stated there will be a parking charge. I told her that parking had been paid on the first two tickets, she looked it up and agreed, saying she would credit the parking as well. I thought this was an extremely fair deal considering the time that had lapsed at this point. When I arrived at the ticket counter, I shockingly learned what she had wrote in her notes for the ticket counter, and I was given no option other than to pay almost full price for my ticket. I thought it was a misunderstanding, but after speaking with the same person agsin(who was a completely different person now seemingly), I realized that this is just there way to lure people to the port, where they then tell them to either pay or go home; literally. I even showed them my email and link stating a zero balance. I realize to due to a lack of any proof , as its illegal in ** to record phone calls without two party consent; I just wanted to put on record the incredible lack of customer service, compassion, and frankly the blatant fraudulent and unfair business practices that are conducted at Key West Express company.