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Find a Location

Prestige Foreign Car Repair, Inc. has 1 locations, listed below.

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    Business ProfileforPrestige Foreign Car Repair, Inc.

    Auto Maintenance

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    12390 Metro Pkwy STE 1, Fort Myers, FL 33966-1410
    BBB File Opened:
    5/12/2014
    Business Incorporated:
    9/6/1989
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Contact Information

    Principal

    • Ms. Carol Ching, President

    Customer Contact

    • Mr. John Ching
    • Ms. Carol Ching, President

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/02/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    In early Dec 2023 I had my 1981 British Triumph car brought to Prestige Foreign Car Repair in *************** by AAA from a Repair shop in **********. The first shop did A/C repair but was unable to start the car after completing their work, so they had replaced the fuel pump, but was still unable to start the car. Prestige performed diagnostics and found fuel leaking from fuel filter and going to the engine that they corrected, but the car still did not start. They then decided the Air Flow Meter, (AFM), for the fuel injection had failed. I brought them a new AFM to install. The car still would not start. At this point Prestige asked for a $1,000 deposit because they were at $762 cost out of pocket, which I provided to them on Dec 21, 2023. They performed further diagnostics and found the engine control unit, (ECU), needed to be replaced. I brought them another ECU which they installed. At this point they said the car would run, but they still had a few small requests I had asked them to take care of since they had the car. I sent the failed ********* out to be certified and they were found to be in good operating order. On March 19, 2024, I was able to take the car home. When I came to retrieve car there was a woman behind the desk that refused to answer any questions or allow me to talk to the shop manager about my invoice. She told me to read the invoice, pay the bill, take the car and get off her property and do not return or she would call the police. My complaint is the Itemized invoice that I paid totaled $1,554.62 including taxes, which when I added up after I got home, came to $1,108.61 including taxes. I sent a certified letter requesting a refund of the over payment of $446.01 to be returned to the CC I used to pay Prestige Foreign Car Repair. The letter was sent via **** but was unable to be delivered to the owner of the company. At his point I have overpaid, and I am unable to send them the letter, so the issue has not been resolved.
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Michael M

    5 stars

    05/04/2022

    We have had Prestige do all the work on all our cars for years. We are extremely pleased with the quality of the workmanship and professionalism. We have Refered several friends who have also been very pleased. We highly recommend this place for all your car repair needs.

    Local BBB

    BBB of West Florida

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