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          Business Profile

          Bookkeeping Services

          Spires & Associates, PA

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Bookkeeping Services.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            01/09/2025

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            I have contacted this business numerous times to sort out a payment for my association. They have failed to contact me or provide any information and are assuming no fault, though I did not even receive a coupon book. I am trying to pay them, but they are not giving me any response.

            Business response

            02/04/2025

            Good afternoon. 

            In response to the complaint herein, I have attached a call log (1st attachment) on this owner's phone number to our firm. As you can see, he called back-to-back on 01/08/2025 at 10:50am, 10:52am, 10:57am, 11:01am, 11:02am, 11:07am with no messages left. On 01/09/2025 at 9:52am, our front desk clerk spoke with ******* for approximately 3 minutes and 38 seconds, answering all his questions and concerns. I have also attached (2nd attachment) a recording of that conversation for reference. I do not see any fault on our part. Please let me know if anything else is needed. 

          • Initial Complaint

            02/21/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            We purchased our townhome at ************** Ter. in September 2023. ****** gave us phone numbers to set up all accounts and payments, including the **** When I called the **** I was set up with the portal for master association only, apparently. I never received any bills/letters, emails, phone calls or coupons until now when I received an attached letter with two late payments and two administration fees and two late fees.When I contacted the number on the bill, I spoke to a very rude accountant ***** who told me that they mailed a bill in October, (they never did) but then waited till February to send me this letter with all the late payments and fees. I asked to speak to her manager - **** who was even more rude and nasty. I asked him - how can I pay for something I am completely unaware of? He replied that it's not his problem and I have to pay even if I don't know about it. I also asked him why I wasn't contacted from October till now and he said that he doesn't have to let me know anything.This is beyond ridiculous. I also called the office in January to make sure my club fees are paid and I paid those. My master payments are up to date. No one ever mentioned I owe anything else.

            Customer response

            03/06/2024

             
            Complaint: 21311427

            I am rejecting this response because:

            Regarding this meter, while Spires & Associates, ** failed to correct the issue, the General Manager of the association did remove the fees. Please keep my complaint as Spires & Associates, PA continues unlawful practices.

             

             

            Thanks & Regards,

            *******************************

          • Initial Complaint

            10/30/2023

            Complaint Type:
            Billing Issues
            Status:
            Answered
            I received a fine for parking on the street. I have ONE car and ONE garage that I park in every night. I have NEVER parked in the street. I cannot get a return call and messages left are ignored. This is gross negligence and Im tired of the run around.

            Business response

            02/04/2025

            We have not handled this community since 3/31/24. **************** is the current management company.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 26

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          12734 Kenwood Ln Ste 49

          Fort Myers, FL 33907-5639

          Get Directions
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          (239) 936-4336

          Customer Complaints Summary

          3 total complaints in the last 3 years.

          3 complaints closed in the last 12 months.

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