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Business Profile

Fire Protection

Summit Fire & Security LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/01/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 12th I cancelled the monitoring service with the company by sending an email to one of its employees - [email protected] received confirmation from another employee - *************************************************************** that the service was cancelled and that they owed me $123.06:Here is a copy of the email:______________________________________________________Michelle ********* [**-FTMYRS] <***************************************************************>Aug 25, 2022, 3:43 PM to ******, me, ************************************* has been cancelled and ****** will send in a request for any over payment made.Looks like $123.06 will be refunded.Have a great day.Michlle _______________________________________I will upload a copy.But I have not received the refund. I have also contacted their coporate office at ************ several times. When you call this number all you get is a voice mail indicating that someone will return the call. No one has returned my calls.And now when I try to contact the local office I get sent to a voice mail where I leave a message but no one has contacted me.All I want is my refund.Thanks,***********************************

    Business Response

    Date: 11/10/2022

    Hello, first we would like to apologize for the delay regarding your refund as this was handled in an untimely manner that we as a company do not promote with our staff. The assigned Accounts Receivable Specialist to the branch in which you did business with should have handled the request at the time of cancellation, but it was not completed and the employee at the time has left the company since. On November 7th, 2022, the Accounts Receivable Supervisor & Accounts Receivable Manager received notice of this issue & quickly acted to expedite the refund. The same day as they received the issue, they found the original credit card transaction & processed a refund back to the original card, in which a copy of the refund receipt was emailed to the customer at the time of the refund. On November 8th, 2022, an attempt to call the customer was made with no answer, so a lengthy voicemail was left regarding this matter & providing verbal update regarding the refund being processed on November 7th, 2022. We once again apologize for the inconvenience of waiting so long for the refund and the lack of reply based on the feedback provided. We will be looking into this matter further to ensure a situation like this does not happen moving forward. Thank you for being a valued member of Summit Fire & Security.

    Customer Answer

    Date: 11/10/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************************

Summit Fire & Security LLC is NOT a BBB Accredited Business.

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